FISCAL 2012 ANNUAL RESULTS. November 8, 2012

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1 FISCAL 2012 ANNUAL RESULTS November 8, 2012

2 FORWARD-LOOKING INFORMATION This presentation contains statements that may be considered as forward-looking statements and as such may not relate strictly to historical or current facts. These statements represent management's views as of the date they are made and we assume no obligation to update them. You are cautioned not to place undue reliance on our forward-looking statements. 2 Fiscal 2012 Annual Results

3 AGENDA Fiscal 2012 in brief Financial performance Analysis by activity and by geography Outlook 3 Fiscal 2012 Annual Results

4 1 IN FISCAL 2012 BRIEF 4 Fiscal 2012 Annual Results

5 FISCAL 2012 IN BRIEF Solid financial performance A relevant strategy Continued investment in key initiatives Strengthened contribution from emerging markets and facilities management services Medium-term objectives maintained 5 Fiscal 2012 Annual Results

6 FISCAL 2012 IN BRIEF SOLID FINANCIAL PERFORMANCE Revenues % 18.2 Bn Organic revenue growth + 6.5% Increased operating profit % 984 M Group net income % 525 M Dividend % Free Cash Flow + 3.5% 683 M 15% Net debt/equity ratio 21% August 31, 2011 August 31, Fiscal 2012 Annual Results

7 FISCAL 2012 IN BRIEF INVESTMENTS IN KEY INITIATIVES Human resources Training and development International talent development Diversity Technical expertise Deployment of new technical platforms Partnership supporting international clients High potential markets Emerging countries Personal and Home Services Strong increase in employee engagement + 9 pts Fiscal 2012 Annual Results

8 FISCAL 2012 IN BRIEF GROWTH IN EMERGING COUNTRIES On-site Services Benefits and Rewards Services % of revenues Latin America, Asia-Pacific, Middle East, Africa and Remote Sites Issue volume in Latin America 10% in % in billion euro in billion euro in Fiscal 2012 Annual Results

9 FISCAL 2012 IN BRIEF CONTRIBUTION FROM FACILITIES MANAGEMENT SERVICES (% of revenues) 18% 26% FY 2005 Three times the rate of growth of Foodservices 9 Fiscal 2012 Annual Results

10 FISCAL 2012 IN BRIEF NEW CONTRACT WINS THROUGH OUR QUALITY OF LIFE SERVICES OFFER India Benefits and Rewards Services 15 countries 70 sites, 21 services Sao Paolo Brazil Benefits and Rewards Services Singapore 850 beds 10 Fiscal 2012 Annual Results

11 2 PERFORMANCE FINANCIAL 11 Fiscal 2012 Annual Results

12 FINANCIAL PERFORMANCE REVENUE GROWTH millions of euro + 6.5% Organic growth + 4.4% Acquisitions* + 2.7% Exchange rates 18,236 16, % OVERALL GROWTH * Puras, Lenôtre, Roth Bros. FY Fiscal 2012 Annual Results

13 FINANCIAL PERFORMANCE ORGANIC GROWTH billions of euro % % Exchange rates Acquisitions FY 2010 FY 2011 On-site Services + 6.3% Benefits and Rewards Services + 8.5% 13 Fiscal 2012 Annual Results

14 FINANCIAL PERFORMANCE GROWTH INDICATORS Client retention Existing site growth Business development 94% 94.1% 7.4% 7.6% 4.3% 3.4% FY 2011 FY 2011 FY Fiscal 2012 Annual Results

15 FINANCIAL PERFORMANCE INCREASED OPERATING PROFIT millions of euro In line with objectives Accounting adjustment for UK pensions % CONSTANT EXCHANGE RATES Operating margin Exchange rates FY % 5.3% 5.4% 15 Fiscal 2012 Annual Results

16 FINANCIAL PERFORMANCE CONSOLIDATED RESULTS GROWTH millions of euro FY 2011 Growth at current exchange rates Growth at constant exchange rates Revenues 16,047 18, % % Operating profit % % Net fnancial expense (147) (166) Associated companies Income tax expense (250) (286) Effective tax rate 35.4% 34.9% Non-controlling interests Group net income % % 16 Fiscal 2012 Annual Results

17 FINANCIAL PERFORMANCE EARNINGS PER SHARE + 18% compared to FY FY 2010 FY Fiscal 2012 Annual Results

18 FINANCIAL PERFORMANCE NET DIVIDEND PER SHARE + 8.9% compared to FY Dividend to be proposed for approval at the January 21, 2013 General Shareholders Meeting Distribution date: February 4, 2013 FY 2010 FY Fiscal 2012 Annual Results

19 FINANCIAL PERFORMANCE CONSOLIDATED CASH FLOW millions of euro FY 2011 Operating cash flow Net capital expenditure (251) (332) Change in working capital Free Cash Flow Net acquisitions 14 (576) Change in shareholders equity (391) (286) Other changes (including scope and exchange rates) (3) (84) (Increase ) / decrease in Net Debt 280 (263) 19 Fiscal 2012 Annual Results

20 FINANCIAL PERFORMANCE REGULAR FREE CASH FLOW GENERATION millions of euro FY 2009 FY 2010 FY Fiscal 2012 Annual Results

21 FINANCIAL PERFORMANCE CONSOLIDATED BALANCE SHEET millions of euro Non-current assets 5,862 6,888 Shareholders equity 2,535 3,034 Current assets excluding cash 3,477 3,842 Non-controlling interests Financial assets Benefits and Rewards Services Non-current liabilities 2,946 3,421 Cash 1,448 1,451 Current liabilities 5,898 6,300 Total assets 11,409 12,790 Total liabilities 11,409 12,790 Net debt Net debt ratio 15% 21% 21 Fiscal 2012 Annual Results

22 FINANCIAL PERFORMANCE AN EXCELLENT FINANCIAL MODEL Gearing ratio Net debt / Shareholders equity objective < 75% Reimbursement capacity Gross financial debt / Operating cash flow 38% 24% 21% 3.9 objective < 4 years % FY 2009 FY 2010 FY 2011 FY 2009 FY 2010 FY Fiscal 2012 Annual Results

23 FINANCIAL PERFORMANCE AN EXCELLENT FINANCIAL MODEL Interest charge coverage Operating profit / Net financial expense Net debt ratio Net debt / EBITDA objective < 2 years objective > FY 2009 FY 2010 FY 2011 FY 2009 FY 2010 FY Fiscal 2012 Annual Results

24 3 ZONE ANALYSIS BY ACTIVITY AND GEOGRAPHIC 24 Fiscal 2012 Annual Results

25 On-site Services ORGANIC GROWTH BY REGION UK and Ireland North America + 4.9% + 16% Continental Europe + 1.6% Rest of the World + 15% 25 Fiscal 2012 Annual Results

26 On-site Services ORGANIC GROWTH BY CLIENT SEGMENT Corporate + 9.3% Double-digit growth in Latin America, Asia and Remote Sites Positive impact from Olympics and Rugby World Cup Relevance of client segment and sub-segment approach (Defense, Mining, Justice...) Health Care and Seniors + 2.7% Modest business development Education + 4.2% Solid performance in North America 26 Fiscal 2012 Annual Results

27 On-site Services NORTH AMERICA millions of euro Revenues 5,850 37% + 4.3% ORGANIC GROWTH of Group revenues 6, % ORGANIC GROWTH 6,730 Corporate + 6.4% Success of integrated Quality of Life services offer Development of Remote Sites activity in Canada Health Care and Seniors + 2.7% Modest business development Education + 6.3% Expansion of services and increased number of meals served in schools and universities FY 2010 FY 2011 positive exchange rate effect 27 Fiscal 2012 Annual Results

28 On-site Services NORTH AMERICA millions of euro Operating profit Operating margin % GROWTH AT CONSTANT RATES % GROWTH AT CONSTANT RATES % 5.1% 5.1% FY 2010 FY 2011 FY 2010 FY 2011 Growth resulting from productivity improvements while allowing continued investment in technical expertise positive exchange rate effect 28 Fiscal 2012 Annual Results

29 On-site Services CONTINENTAL EUROPE millions of euro Revenues 31% of Group revenues Corporate + 2.2% Progressive slowidown of Foodservices volumes Growth provided by success of integrated services offers 5, % 5, % 5,646 Health Care and Seniors + 1.4% ORGANIC GROWTH ORGANIC GROWTH Modest commercial development Education + 0.1% Return to self-operation by schools of Nice FY 2010 FY 2011 negative exchange rate effect 29 Fiscal 2012 Annual Results

30 On-site Services CONTINENTAL EUROPE millions of euro Operating profit Operating margin % CHANGE AT CONSTANT RATES % CHANGE AT CONSTANT RATES % 4.5% 3.8% FY 2010 FY 2011 FY 2010 FY 2011 In a difficult economic environment negative exchange rate effect 30 Fiscal 2012 Annual Results

31 On-site Services UNITED KINGDOM AND IRELAND millions of euro Revenues 8% of Group revenues Corporate % Growth boosted by the success of innovative offers at major sporting events (Olympics and Rugby World Cup) 1, % 1, % ORGANIC GROWTH 1,543 Health Care and Seniors + 3.5% Expansion of services for university hospital ORGANIC GROWTH Education + 0.4% FY 2010 FY 2011 positive exchange rate effect 31 Fiscal 2012 Annual Results

32 On-site Services UNITED KINGDOM AND IRELAND millions of euro Operating profit Operating margin % 80* 4.6% 4.7% 5.2% % GROWTH AT CONSTANT RATES GROWTH AT CONSTANT RATES FY 2010 FY 2011 FY 2010 FY 2011 Strong contribution from Rugby World Cup and Olympic Games Productivity gains in other segments * excluding favorable pension costs adjustment positive exchange rate effect 32 Fiscal 2012 Annual Results

33 On-site Services REST OF THE WORLD millions of euro Revenues 20% of Group revenues Corporate % Continued solid growth in Latin America and Asia Strong growth in Remote Sites (especially in mining sector) % 3,577 Health Care and Seniors % 2, % 2,624 ORGANIC GROWTH New contract wins in Asia ORGANIC GROWTH FY 2010 FY 2011 positive exchange rate effect Acquisitions 33 Fiscal 2012 Annual Results

34 On-site Services REST OF THE WORLD millions of euro Operating profit Operating margin % % GROWTH AT CONSTANT RATES % 3.2% 3.5% GROWTH AT CONSTANT RATES FY 2010 FY 2011 FY 2010 FY 2011 Growth following the acquisition of Puras in Brazil positive exchange rate effect 34 Fiscal 2012 Annual Results

35 Benefits and Rewards Services ISSUE VOLUME billions of euro % ORGANIC GROWTH % ORGANIC GROWTH 14.7 FY 2010 FY 2011 negative exchange rate effect 35 Fiscal 2012 Annual Results

36 Benefits and Rewards Services ISSUE VOLUME BY GEOGRAPHIC ZONE billions of euro Latin America Europe and Asia % ORGANIC GROWTH % ORGANIC GROWTH % ORGANIC GROWTH % ORGANIC GROWTH 7.7 FY 2010 FY 2011 FY 2010 FY 2011 Increase in beneficiaries and face value Higher volumes in Belgium (ONEM, Eco Pass), France and Turkey negative exchange rate effect 36 Fiscal 2012 Annual Results

37 Benefits and Rewards Services REVENUES millions of euro % ORGANIC GROWTH % ORGANIC GROWTH 756 FY 2010 FY 2011 negative exchange rate effect 37 Fiscal 2012 Annual Results

38 Benefits and Rewards Services REVENUES BY GEOGRAPHIC ZONE millions of euro Latin America Europe and Asia % ORGANIC GROWTH % ORGANIC GROWTH % ORGANIC GROWTH % ORGANIC GROWTH 338 FY 2010 FY 2011 FY 2010 FY 2011 Continued dynamism in Brazil and Venezuela Negative impact of regulatory change in Hungary negative exchange rate effect 38 Fiscal 2012 Annual Results

39 Benefits and Rewards Services OPERATING PROFIT millions of euro Operating profit Operating margin % of Group operating profit % GROWTH AT CONSTANT RATES % GROWTH AT CONSTANT RATES % 36.5% 38.4% FY 2010 FY 2011 FY 2010 FY 2011 Leverage effect from higher volumes Continued strong operational cost efficiencies negative exchange rate effect 39 Fiscal 2012 Annual Results

40 4 OUTLOOK 40 Fiscal 2012 Annual Results

41 OUTLOOK A RELEVANT LONG-TERM STRATEGY A unique offer of Quality of Life services, well adapted to respond to evolving client needs: A differentiated and extensive array of services: - On-site Services - Benefits and Rewards Services - Personal and Home Services An expertise deployed by client segment and sub-segment An unmatched global network covering 80 countries Undisputed leadership in emerging economies 41 Fiscal 2012 Annual Results

42 OUTLOOK CONTRASTING SHORT-TERM TRENDS Pace of development maintained in emerging economies (On-site Services and Benefits and Rewards Services) Recent new contract awards and a solid pipeline in North America Growing demand for integrated services from international companies Pressure on profitability in Europe Modest growth in revenues and operating profit * in Fiscal 2013, compared with the prior year, which benefited from specific events * Excluding exchange rates and favorable accounting adjustment for UK pension costs 42 Fiscal 2012 Annual Results

43 OUTLOOK DRIVERS SUPPORTING OUR AMBITION AND OBJECTIVES A unique offer and organization to accelerate profitable growth A program to optimize operational efficiency and reduce costs 43 Fiscal 2012 Annual Results

44 OUTLOOK A UNIQUE OFFER AND ORGANIZATION TO ACCELERATE PROFITABLE GROWTH Capitalize on our client segment and sub-segment expertise Develop our human resources, particularly in emerging markets Reinforce our technical expertise 44 Fiscal 2012 Annual Results

45 OUTLOOK A PROGRAM TO OPTIMIZE OPERATIONAL EFFICIENCY AND REDUCE COSTS SITE-LEVEL SAVINGS Synergies following acquisitions New purchasing cost reduction program On-site productivity Contract portfolio review + 0.6% of revenues over 3 years REDUCED OVERHEAD + 0.4% of revenues over 3 years Rationalization of the organization Mutualisation of support functions and shared services Other cost reductions (rents, consulting, telecommunications, equipment ) 45 Fiscal 2012 Annual Results

46 OUTLOOK A PROGRAM TO OPTIMIZE OPERATIONAL EFFICIENCY AND REDUCE COSTS SITE-LEVEL SAVINGS + 0.6% of revenues over 3 years REDUCED OVERHEAD + 0.4% of revenues over 3 years EXCEPTIONAL IMPLEMENTATION COSTS between 130 and 150 million euros over next 18 months with 100% payback as of Fiscal Fiscal 2012 Annual Results

47 OUTLOOK MEDIUM-TERM OBJECTIVES MAINTAINED Average annual revenue growth + 7% Operating margin at end of Fiscal % 47 Fiscal 2012 Annual Results

48 OUTLOOK OUR MAJOR STRENGTHS Significant market potential: more than 800 billion euro Unique offer of Quality of Life services, well-adapted to respond to evolving client needs Unmatched global network covering 80 countries Uncontested leadership in emerging economies Strong culture and engaged teams Solid financial model The Group s independence 48 Fiscal 2012 Annual Results

49 Questions & Answers 49 Fiscal 2012 Annual Results

50 50 Fiscal 2012 Annual Results THANK YOU!

51 APPENDICES APPENDICES a) Fiscal 2012 revenues distribution b) Favorable pension adjustment in UK c) Free Cash Flow d) Financial debt analysis e) Fiscal 2012 cost base f) Fiscal 2012 specific events g) Primary exchange rates h) Impact from currency fluctuations on balance sheet 51 Fiscal 2012 Annual Results

52 FISCAL 2012 REVENUES DISTRIBUTION Distribution by activity and client segment On-site Services 96% 2 % 4 % 4% Justice 6% Seniors 10 % Defense Sports and Leisure Remote Sites 18% 21% Health Care Education 31% Corporate Benefits and Rewards Services Issue volume of 14.7 billion 4% 52 Fiscal 2012 Annual Results

53 IMPCAT OF FAVORABLE UNITED KINGDOM PENSION ADJUSTMENT millions of euro Consolidated Operating profit Current rates Growth Constant rates Consolidated Group net income Current rates Growth Constant rates Figures before pension adjustment % % % + 9.7% Pension adjustment Figures as reported % % % % 53 Fiscal 2012 Annual Results

54 FREE CASH FLOW 962 Operating cash flow 56 Change in working capital 1,018 Net cash from operating activities (332)* Capex (3) ** 683 (consolidated statement of cash flow) Change in financial assets related to Benefits and Rewards Services FCF * (332) = (308) Tangible and intangible fixed assets investments, 28 Fixed assets disposals, (39) Change in client investments, (13) Leasing investments ** Not included in working capital changes from consolidated statement of cash flow Total change in working capita = 56-3 = Fiscal 2012 Annual Results

55 ANALYSIS OF FINANCIAL DEBT AS OF AUGUST 31, 2012* millions of euro BY CURRENCY BY MATURITY 14% BRL 1% < 1 year % $ 52% 1-2 years years 888 BY INTEREST RATE 3-4 years 233 2% Variable 4-5 years % Fixed average rate of 5.9% > 5 years 535 * Financial debt of 2,686 million euro (excluding financial derivatives -2) 55 Fiscal 2012 Annual Results

56 FISCAL 2012 COST BASE billions of euro 1,9 FOODSTUFFS AND RAW MATERIALS 2,4 5,7 ON-SITE EMPLOYEES OTHER ON-SITE COSTS 7,2 OVERHEAD 2012 Cost Base: 17.2 billion euro 56 Fiscal 2012 Annual Results

57 FISCAL 2012 REVENUES Specific Fiscal 2012 events: Rugby World Cup 56m London Olympics 151m 53rd week in the U.S. 120m 57 Fiscal 2012 Annual Results

58 PRIMARY EXCHANGE RATES 1 = Closing rate Aug. 31, 2012 Average rate Closing rate Aug. 31, 2011 Average rate FY 2011 U.S. Dollar Pound Sterling Brazilian Real Venezuelan Bolivar Fiscal 2012 Annual Results

59 MAIN CURRENCY EFFECTS ON BALANCE SHEET AS OF AUGUST millions of euro USD BRL Fixed assets (107) Shareholders equity USD BRL (70) Deferred tax assets Change in working capital and other receivables 10 1 (3) (54) Cash (40) (204) Provisions 2 1 (3) Deferred tax liabilities 4 - (9) Financial debt 86 4 (30) Change in working capital and other liabilities (92) (204) 59 Fiscal 2012 Annual Results

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