MyFlood User Guide. Presented by Assurant Flood Solutions. Prepared by National Flood Services

Transcription

1 MyFlood User Guide Presented by Assurant Flood Solutions

2 TABLE OF CONTENTS Create an Account Page 3 Login without an Account Page 5 Landing Page Page 7 Primary Residence Verification Page 8 Report A Loss Page 13 Payment History Page 15 Claims Summary Page 17 Policy Documents Page 19 My Account Page 21 FAQs Page 23

3 Create an Account Page 3 Users may create their own User Name and Password by clicking on the Create an Account hyperlink.

4 Logging In Page 4 Any field marked by the * is a required field. This includes the User Name, Password, Policy Number, Property Postal Code, Last or Business Name and address.

5 Login Without an Account Page 5 Users may also choose to Login without an Account.

6 Search for Policies Page 6 To begin, fill in all of the required information, which includes the Policy Number, Property Postal Code, Last or Business Name and address. If using this option, users should enter the name exactly as it appears on the policy. Ifusing this option, users may log in without an account to pay a renewal and/or view policy information only. If more actions are required, the user should Create an Account.

7 Landing Page Page 7 From the landing page, users have access to a wide variety of options. This includes Contact Your Agent information, Payments, Report a Loss, Payment History, Claims Summary, Policy Documents, My Account and FAQs.

8 Verification of Primary Residence Page 8 Insureds are able to complete a Primary Residence Verification by clicking the here hyperlink from the Primary Residence Verification box.

9 Page 9 If the user has not created an account for MyFlood, they will be prompted to do so before the Primary Residence information can be submitted electronically.

10 Page 10 All information is pre-filled except for the username and password. The user goes through the standard account creation process with validation to be directed to log in again.

11 Page 11 Once the user selects the option to update their Primary Residence status, they simply select the percentage of residency and check the box that they agree to the terms and conditions. Selecting Continue allows the user to submit the verification.

12 Page 12 A confirmation message appears to the user with a description of What s Next.

13 Report A Loss Page 13 To Report A Loss, start by clicking on the Report A Loss icon from the landing page.

14 Application and Property Page 14 Verify that any information that was pre-filled is correct. Also make sure that all fields marked with the * are completed. Once complete, click the Submit Loss button at the bottom of the page.

15 Payment History Page 15 Viewing Payment History can be completed by clicking the Payment History icon from the landing page.

16 Page 16 The history of payments made will be listed, including the date, type of payment and the amount. Payments can also be made by clicking the Make Payment button.

17 Claims Summary Policy Page 17 To view a summary of any claim submitted, click the Claims Summary icon.

18 Policy Page 18 Applicable claims information will be listed on the screen. Additional functions include Report a Loss, and Signup for Direct Deposit

19 Policy Documents Page 19 Documents pertaining to the policy can be viewed by clicking the Policy Documents icon from the landing page.

20 Page 20 To view a document, simply click on the View hyperlink next to the appropriate document of choice.

21 My Account Construction Page 21 To update account information, including policy number, address and password, click the My Account icon from the landing page.

22 Page 22 Items that can be updated are marked with a *. This includes the Policy Number, Property Postal Code, Last or Business Name and address. To change a password, click the here hyperlink in the Click here to change your password area.

23 FAQs Building Page 23 For additional information, click the FAQs icon to view a list of Frequently Asked Questions.

24 Building Page 24