Aramark A Legacy of Exceptional Service

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1 Aramark A Legacy of Exceptional Service Aramark delivers experiences that enrich and nourish people s lives through innovative services in food, facilities management, and uniforms. We provide award-winning services to universities and school districts, healthcare institutions, stadiums and arenas, and businesses in 22 countries around the world. As a leader in a large, growing market, Aramark proudly serves its blue chip client base through high-quality service and innovation to meet their evolving needs. With safety, quality, and service excellence as core values that define the company, Aramark is also committed to responsibly addressing issues that matter to our clients, customers, employees, shareholders, and communities by focusing on employee advocacy, environmental stewardship, health and wellness, and community involvement. Headquartered in Philadelphia, Aramark is comprised of 270,000 service stars worldwide. In 2014, FORTUNE magazine again recognized Aramark on its list of World s Most Admired Companies. Since 1998, Aramark has been consistently ranked as one of the most admired companies in its industry as evaluated by peers and analysts. Additionally, and also in 2014, Aramark was honored as one of the World s Most Ethical Companies by the Ethisphere Institute. Aramark Higher Education creates living and learning environments that foster healthy growth, build loyalty, and create lasting connections to more than 600 campuses across North America. As a single-source provider for design and operation of resident hall restaurants, retail dining, catering, and convenience stores, we are committed to providing innovative dining solutions that fit the diverse lifestyles of today s college communities. We understand how to solve for the most unique of client needs, including those of our several partners affiliated with the Georgia Independent College Association. Aramark Higher Education / 1

2 Aramark Higher Education Our Culinary Story Our approach to food is rooted in fresh, seasonal ingredients with as much preparation completed in front of the customer as possible Aramark Higher Education has always been at the forefront of culinary innovation for college dining services. In our kitchens, FRESH RULES! Our executive chefs know that the best-tasting food begins with fresh, seasonal ingredients prepared simply. As the first company to offer different ethnic, cooked-to-order food stations as well as fresh for you exhibition-style cooking on campus, we set a high standard for culinary excellence because we know students demand more from dining, and so do we. Our approach to food is rooted in fresh, seasonal ingredients with as much preparation completed in front of the customer as possible to create the ultimate dining experience that engages students and creates loyalty. Menu planning, food presentation, and a top-notch service philosophy combine to elevate Georgia colleges dining programs from ordinary to outstanding, bringing true dining pleasure to Georgia students. The Aramark Higher Education Difference We help campuses THRIVE. Creating for students bustling gathering spots where exceptional dining is the unifying experience is what Aramark Higher Education does best. Our passion for culinary excellence, operational expertise, and flawless performance drives everything we do. Our commitment to talent management and development is unmatched because at Aramark Higher Education we know that people are our greatest asset. Serving our customers beyond expectations begins with ensuring our teams have the knowledge and training to deliver superior measurable outcomes for you. Understanding and aligning with our customers mission, vision, and goals is the sole priority of our teams. Bringing industry-leading innovations, culinary expertise, global resources, and extraordinary talent is our promise to Georgia colleges. This combination of alignment, innovation, and expertise guarantees that we will create the dining program you desire one that helps make your campus thrive. 2

3 Aramark s Mission We will deliver experiences that enrich and nourish lives. Aramark s Values Sell and Serve with Passion Front Line First Set Goals. Act. Win. Integrity and Respect Always Experiences and References You will find solid examples of our work in the areas of: Depth and breadth of services Experience in higher education Lengthy engagement duration Ability to deliver measurable outcomes I m very excited about the opportunity to lead this Aramark global business that touches so many lives each day. Our business is a people business, and Aramark is known for its great people, our more than 270,000 associates who consistently provide quality service to millions of customers at thousands of client locations around the world. Eric Foss, CEO and President, Aramark 3

4 The Aramark Brand Story An Aramark day begins the same way, every day, all over the world. It s a quest for excellence that involves two elements: people with a strong sense of pride in their work and an organization dedicated to getting it right. This quest, while simple in intent, is complex in execution. It s as simple as caring for the needs of our customer making sure that the moment of truth is a moment to remember. Complex, because we do it a million times a day all over the world, and to get it right we have to understand the emerging trends of a generation as well as the preferences of a single customer. We need to find creative solutions to today s unexpected challenges and marry them with time-tested practice. We need to find the perfect balance of doing things incredibly well over and over again, while at the same time being responsive to the changing needs of our clients and customers. At Aramark, innovation is what we bring to the everyday. Passion is at the heart of our process, and pride is what defines our people. That s the story of our brand which is the story of Aramark. 4

5 Aramark Higher Education Accomplishments 2013 Award for Innovation by the National Association of College and University Business Officers (NACUBO) for a campus Energy Education and Awareness program initiated at Baylor University Blue Cleaning recognized by the U.S. Patent and Trademark Office with a Certification of Registration 2012 K.C. Parsons Founders Award for Distinguished Achievement in Higher Education Planning, The Society of College and University Planning Green Cleaning Awards, American School & University (Grand Award and Best New Program Award) Green Star Award, Professional Grounds Management Society Loyal E. Horton Dining Awards, National Association of College & University Food Services (Special Event and Retail Sales) C-Store Best in the Business Award, National Association of College & University Food Services 2011 Best Concept Award, Food Management (Special Event) College Foodservice Excellence Award, National Association of College Auxiliary Services APPA Effective & Innovative Practices Award, Green Campus Initiative 2010 Women Worth Watching Award, Profiles in Diversity magazine (Chris Hackem, Chief Operating Officer, Education) Best Concept Award, Food Management Applied Tech Award, QSR Magazine Loyal E. Horton Dining Awards, National Association of College and University Food Services Awards (Catering and Residence Hall Dining) 5

6 Aramark Accomplishments 2014 World s Most Ethical Companies, The Ethisphere Institute Global Outsourcing 100, the International Association of Outsourcing Professionals 2013 World s Most Ethical Companies, The Ethisphere Institute (Aramark is the only global food, facility, and uniform services leader named to Ethisphere s list for 2013.) Global Outsourcing 100, the International Association of Outsourcing Professionals Public-Private-Partnership Award, United States National Governors Association 2012 World s Most Ethical Companies, The Ethisphere Institute Restaurant Neighbor Award, National Restaurant Association 2011 Global Outsourcing 100, the International Association of Outsourcing Professionals 6