POSITION DESCRIPTION. Organisational Development Manager

Transcription

1 POSITION DESCRIPTION Organisational Development Manager Date Produced/Reviewed: January 2015 Position Holder's Name: Position Holder's Signature :... Manager / Supervisor's Name : Manager / Supervisor's Signature :... Date :...

2 PURPOSE OF THE POSITION The Organisational Development Manager will play a key role in enabling change. Working alongside Divisional Management Teams, the HR Team and the wider teams within building capability and Ko Awatea, you will diagnose, design, implement and evaluate Organisational Development (OD) strategies and interventions across the DHB and within specific services. You will introduce best practice OD approaches to maximise team and individual employee competence in order to provide high quality and efficient healthcare. The OD Manager will manage and lead the OD team based in Ko Awatea and is responsible for supervising Organisational development staff and setting key performance indicators aligned with the OD Strategy. The Manager should take a structured approach to individual work planning to measure progress and completion of tasks. This role focuses on building internal relationships with managers and clinical partners to achieve key tasks. The manager will work in partnership with Human Resources and other CMDHB stakeholders to action priority organisational development tasks. The manager is also responsible for supporting the work of the Workforce and Education Governance Committee. Vision & Values Organisational Shared Vision Our DHB shared Vision is to work in partnership with our communities to improve the health status of all, with particular emphasis on Maaori and Pacific peoples and other communities with health disparities. We will do this by leading the development of an improved system of healthcare that is more accessible and better integrated. We will dedicate ourselves to serving our patients and communities by ensuring the delivery of both quality focussed and cost effective healthcare, at the right place, right time and right setting. Organisational Values Partnership Care and Respect Professionalism Teamwork Innovation Working alongside and encouraging others in health and related sectors to ensure a common focus on, and strategies for achieving health gain and independence for our population Treating people with respect and dignity, valuing individual and cultural differences and diversity We will act with integrity and embrace the highest ethical standards Achieving success by working together and valuing each other s skills and contributions Constantly seeking and striving for new ideas and solutions

3 Responsibility Using and developing our capabilities to achieve outstanding results and taking accountability for our individual and collective actions PLACE IN THE ORGANISATION

4 NATURE AND SCOPE OF RESPONSIBILITIES Key Accountability Design, develop and deliver OD and change management strategies, processes and interventions that support the development of a high performing organisation Standards / Achievements Develop and implement effective and efficient OD strategies and solutions in line with the organisations strategic goals and priorities Work collaboratively with key stakeholders across the organisation to develop and deliver on priority areas including: o leadership and management development o capability frameworks o Talent management o Co design o Improvement capability Determine organisational / divisional needs by utilising a combination of experience, industry knowledge, tools, and technology Support workforce transformation programmes ensuring a robust change methodology is utilised. Review and develop projects and programmes so that they align to strategic objectives and available resource Work in partnership with external agencies such as other DHBs, tertiary providers, unions, professional bodies, schools, HWNZ and other government agencies. Lead the delivery of OD projects Produce regular reports on the activities of the team and outcomes achieved Maintain active membership on Workforce and Education Governance Committee Provide support to the OD Consultants Provide subject matter expertise for OD initiatives

5 Team leadership Lead and develop staff by agreeing accountabilities and standards of performance, and regularly providing feedback on performance. Facilitate work plans and KPIs for staff aligned with OD Strategy and Deliverables. Manage change processes to meet and maintain planned workforce development and organisational objectives. Monitor the work environment and make adjustments and modifications to optimise the utilisation of people, materials, methods, procedures or costs. Performance appraisals are evident and performance development and review plans are completed annually according to organisational policy. Encourage opportunities for personal and professional development to occur with the aim of retaining valued staff within the organisation. Ensure relevant financial and budget objectives are achieved by regularly monitoring progress and taking corrective action where appropriate. Tasks and actions are being completed by target dates. Status will be reflected in regular progress reports. Support team-working across the OD team by ensuring that individual effort is coordinated with other team members to meet overall team goals. Develop and Maintain Key Relationships Develop effective and collaborative working relationships with key stakeholders including members of ELT Divisional managers and the HR team Influence and participate in regional and national OD initiatives: Regional OD programmes Contribute to the development of the Annual Plan, District Annual Plan and Regional workforce plan National MoH or HWNZ programmes Participate in workforce and labour market forums, as appropriate. Workforce priorities are communicated to education and training providers so future supply and recruitment needs are met.

6 Other Duties Other duties as required that are appropriate to role by negotiation with the Building Capability Lead HEALTH & SAFETY Recognises individual responsibility for workplace Health & Safety under the Health and Safety Act 1992 CULTURAL SAFETY Management roles: Ensure a safe working environment and safe working practices Plan, lead, organise and control Health & Safety activities directed at preventing harm in the workplace, in consultation with employees and Health & Safety representatives for area Ensure that all accidents/incidents in the workplace are investigated, and that hazards are recognised and adequate controls put in place Commitment to the principles of Treaty of Waitangi Respect, sensitivity, cultural awareness is evident in interpersonal relationships. Honouring Cultural Diversity Our cultural differences are acknowledged by respecting spiritual beliefs, cultural practices and lifestyle choices of women and their families. Utilise Information Technology Demonstrate an ability to access and use available clinical information systems. Is conversant with applications required for specific discipline/role. For example, Outlook, Microsoft Word and Excel etc. Maintains own professional development by attending relevant IT educational programmes. COMMUNICATION AND INTERPERSONAL SKILLS Will be required to interact on a regular basis with a range of CMDHB staff members including : Director and GM of Ko Awatea General Managers Operational Business Units General Managers Localities General Managers Maaori, Pacific Health Human Resources Managers and Advisors Directors of Nursing, Midwifery and Allied Health Chief and Deputy Medical Officer Director of Primary Care Organisational Development staff People and Professional development team

7 Recruitment team Workforce and Education Governance Committee Externally there will be contact with : Regional DHB workforce development and Learning and Development teams Tertiary and other educational institutions/providers HWNZ Ministry of Health Primary health care sector Situations may often call for tact, diplomacy and will require information to be handled in a discreet and sensitive manner. In conflict situations, the manager will be required to exercise sound judgement, negotiation and persuasiveness skills, toward facilitating a workable outcome. PROBLEM COMPLEXITY Will be regularly challenged by a wide range of issues around Organisational development. There will be a requirement to be able to prioritise issues and negotiate time frames, while still providing a quality customer service. The range of problems will be diverse and require solutions customised to meet the circumstances of the client. Therefore opportunities will arise to provide innovative options to the client based on proven outcomes. There will be demands to meet deadlines, maintain accuracy and quality of information. Failure to do so could impact on the organisation in terms of long term failure to have sufficient staff of appropriate calibre to deliver our services. Will refer to Building Capability Lead for advice or second opinion. SCOPE FOR ACTION The Manager is empowered to make decisions or recommendations relating to organisational development and planning. The Manager is encouraged to use initiative and problem solving skills to develop innovative approaches to issues. Discretion is required to be exercised in releasing confidential information to the appropriate parties. DIMENSION OF THE POSITION Will be responsible to the Building Capability Lead for the achievement of agreed objectives and operates within the confines of Counties Manukau District Health Board.

8 POSITIONS REPORTING Directly Organisational Development Consultants x 2 PERSON SPECIFICATIONS Minimum Qualification Relevant Degree (Human Resources, OD, Health related, Public Health) or comparable experience Masters level qualification in appropriate discipline Preferred

9 Experience Experience managing and leading an operational team Experience managing a budget Substantial OD experience in a senior post in a complex, multi-disciplinary and culturally diverse organization. This includes understanding and applying all aspects of the consulting cycle Experience of Service Improvement Experience of establishing strategic OD programmes in large complex organisations Experience of advising senior managers and directors in a consultancy capacity on OD issues Successful track record of implementing OD strategies to deliver business benefit Experience of Programme Management Experience of managing complex budgets that include multiple funding sources Experience of the education sector both tertiary and secondary Experience developing and maintaining high level professional relationships Evidence of project delivery success Experience managing direct report work plans Experience in project and/or change management in the health or related sectors Previous experience of working within the health sector

10 Skills/ Knowledge/ Behaviour Good organisational skills Highly developed relationship building and influencing skills Ability to work to deadlines and see tasks through to completion In depth knowledge and understanding of the strategic issues facing organizations undergoing transformational change and subsequent implications for OD objectives Knowledge of the health workforce and required training Relationship skills Flexibility and the ability to deal with competing demands Good financial management skills and business acumen, planning, setting priorities and organising. Ability to produce innovative solutions and develop strategies for implementation Ability to influence across a range of management levels from senior managers to supervisory level Knowledge of management information systems and an understanding of reporting principles Analytical thinker able to consistently provide objective options and solutions to team members and colleagues An understanding of cultural diversity and a demonstrated active commitment to equity Well developed coaching skills Excellent facilitation, communication and data analysis skills An ability to analyse complex information and identify appropriate recommendations Passionate about individuals maximizing their potential A good understanding of the New Zealand health sector including the infrastructure and business operations, human resource management processes, health industry trends.