CLERICAL INSERVICE COURSE DESCRIPTIONS

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1 CLERICAL INSERVICE COURSE DESCRIPTIONS Component # Component Title Description Stress Management Develop positive coping skills related to the management of stress Time Management Examine the use of time and explore ways to plan more effectively Office Safety Learn to recognize potential hazards within the office and basic office safety techniques Multicultural Training Understand, value, and show sensitivity to different cultures in the workplace School Law and School Board Rules Learn the legal rights and responsibilities of constitutional, federal, state, local law as it applies to the school system Philosophy Governing Laws and School Board Rules Learn the M-DCPS organizational structure, its governing laws (federal, state, and local) and the underlying philosophy of the system Public Relations Increase public relations awareness as a representative of the school system Computer Literacy Understand the components of a computer system and the common terminology used in computerized word/data processing Communications Learn how to send and receive oral and written messages more effectively Public Speaking Learn how to plan and deliver smooth, convincing, and professional oral presentations Spanish I Introduces listening comprehension and communication in the Spanish language for beginners Spanish II Learn how to function comfortably in the school environment with Spanish students and parents. The use of dialogue will play an important part. Spanish I is a pre-requisite Spanish III Develop confidence in dealing with the Spanish language. An oral approach is used to further help the participant with conversational Spanish. Spanish II is a pre-requisite Spanish IV Improve pronunciation, rhythm, intonation and comprehension in the Spanish language. Spanish III is a pre-requisite.

2 Grammar Skills I Learn standard English grammar as the basis for good writing, speaking, listening, and reading skills Grammar Skills II Expand understanding of standard English grammar as the basis for good writing, speaking, listening, and reading skills Speedwriting I Learn a brief writing system based on the alphabet Speedwriting II Learn to accurately read and write shorthand outlines Speedwriting III Learn to effectively use speedwriting in note taking Speedwriting IV Learn to read, write, and transcribe shorthand outlines at an average speed of 80 words per minute Vitalized Math Increase mathematical competency in whole numbers, fractions, decimals, percents, and their application to problem solving Typing I Learn typing skills and remediate typing deficiencies Typing II Improve typing deficiencies through the use of individualized exercises. Typing I is a pre-requisite Upgrading Mathematical Skills Improve the mathematical skills needed to perform daily secretarial tasks. (Use of whole numbers, fractions, decimals, percents, and proportions.) Language Skills I Learn standard English when writing or speaking Language Skills II Expand the understanding of standard English and develop proficiency when writing or speaking for business purposes Language Skills III Learn to identify grammatical terms, to use commonly confused words correctly, and punctuate series and appositives correctly Language Skills IV Learn to use the comma, underscore, dash, and parentheses correctly and to distinguish between interrupting and essential expressions Punctuation Skills I Learn standard punctuation usage as the basis for effective and clear written communication Punctuation Skills II Expand the understanding of the rules for word division, correct punctuation for addresses, names, dates and parts of a business letter Grammar Skills III Learn standard English grammar as the basis for good writing, speaking, listening, and reading skills. Identify the

3 correct words and put them together fluently and meaningfully. Grammar Skills II is a pre-requisite Grammar Skills IV Expand the understanding of standard English grammar as the basis for good writing, speaking, listening, and reading skills. Grammar Skills III is a pre-requisite Writing Skills I Provide a review of basic principles of writing effective business correspondence Writing Skills II Learn to use the three basic letter-writing plans to organize ideas, proofread accurately for format, typographical and content errors Writing Skills III Compose interoffice memoranda, informational messages and analytical reports Writing Skills IV Prepare a complete resume; write a letter of application and prepare correspondence requesting information Capitalization, Abbreviations, and Number Usage Introduction to Word Processing Theory Word Processing I: Orientation Word Processing II: Constructing and Editing Text Learn specialized applications in the use of capitals, abbreviations, and number style as applied to written communication. Learn the basic principles governing the operation of any word processing system. Provide hands-on experience in operating a word processing system. Provide hands-on experience in the techniques involved in constructing and editing text. Word Processing I is a pre-requisite Word Processing III: Accessing/Organizing the Files Provide hands-on experience in the techniques involved in accessing and organizing files. Word Processing II is a pre-requisite Word Processing IV: Printing Operations Provide individualized, hands-on experience in the techniques involved in printing text, interpreting printer errors. Word Processing III is a pre-requisite Word Processing V: Advanced Operations I Word Processing VI: Advanced Operations II Provide individualized advanced hands-on experience in the techniques involved in operating a word processing system. Word Processing IV is a pre-requisite. Provide individualized, hands-on experience in advanced and complex word processing applications. Word Processing V is a pre-requisite.

4 Speed Reading Improve reading speed and flexibility with greater comprehension Review of Specialized English Applications Provide a review of the rules of capitalization, abbreviation, prefixes, and suffixes Grammar Skills Review Provide a review of grammar skills in the parts of speech, usage of nouns, and pronouns Leadership Skills for Executive Secretaries Enhance existing organizational, decision making, interpersonal, and behavioral skills in dealing with different situations and people Telephone Skills Learn to develop positive telephone techniques Office Filing Develop and maintain an appropriate filing system Proofreading: Beyond Spell Check Developing Good Writing Skills (Basic) Developing Good Writing Skills (Intermediate) Developing Good Writing Skills (Advanced) Learn to recognize/detect errors and make corrections in documents. Course focuses on format, grammar, spelling, capitalization, punctuation, content and omissions. Assess strengths and weaknesses in grammar and writing skills. Learn the different types of writing and to effectively communicate written ideas. Learn advanced techniques for writing effective business and personal correspondence, report writing and other special writing situations Spanish for Speakers Provides a review of fundamental grammar and culture for participants who speak Spanish as a native language Conflict Resolution Provides specific skills and knowledge to resolve,in a creative and constructive way, the routine daily disputes that occur in an office Office Procedures Learn practicable ways to plan work and to set priorities that will enhance the organizational skills of the secretary in order to maintain an efficient work flow in the office Microsoft Access Learn the various components of a database and the basic features of Access Internet Learn the basic features of Internet Explorer 3 using Netscape and to access web sites Interpersonal Skills dh R l ti Reviews skills needed to prevent destructive staff conflict di i ti

5 and Human Relations and improve communication Current Issues and Strategies for Support Personnel Interviewing Techniques Understanding Labor Contracts Polishing Your Writing Desktop Publishing Applications Improving Grammar Skills Writing Good Sentences Using the Writing Process Focuses on current strategies and trends in topics related to secretarial positions. Prepares participants for the interview process. Gives an overview of various labor contracts of M-DCPS employees. Focuses on the importance of clarity and brevity in writing and using specific, concrete and concise language. Reviews the fundamentals of Desktop Publishing in the integrations of text and graphics. Reviews standard English grammar as the basis for good writing and speaking. Reinforces the use of standard English when writing and speaking for business purposes. Reviews various types of writing and the writing process Writing for Business Reviews the basic principles of writing effective business correspondence Improving Punctuation Skills Developing a Writing Style Reviews standard punctuation usage for effective and clear writing. Reviews the rules and specialized applications in the use of capitals, abbreviations, numbers and other elements of style Managing an Office Reviews the procedures needed to operate a wellorganized, efficient and safe office Dealing with Disruptive Individuals Focuses on strategies for dealing with difficult and disruptive people.

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