Executive Assistant Development Program

Transcription

1 Development Program Adding value and enhancing your personal and professional effectiveness as an Executive Assistant Three separately bookable days designed to enhance performance in the following areas: Effective Communication Increasing Resilience Workload Management Influencing and Managing Up Managing Stress Developing Leadership Capability Emotional Intelligence Difficult Conversations Confidence Building Prioritisation and Organisation Career Advancement EXPERT FACILITATORS Kate Muir Managing Director Florissant Consulting 17, 18 & 19 January 2017 Cliftons Sydney 23, 24 & 25 January 2017 Cliftons Canberra 31 January, 1 & 2 February 2017 Cliftons Melbourne EARLY BIRD & GROUP DISCOUNTS AVAILABLE Register and Pay by 17 October 2017 to receive additional Value Plus Discounts! Please note participant numbers will be strictly capped to ensure a quality, interactive experience for attendees FLEXIBLE DELIVERY Attend one, two or three days Leah Thode Facilitator of Change & Transformation InaSphere Phone: Lisa Schafer Director and Principal Consultant Schafer Group Booking Code - W EVENT PARTNER

2 Development Program Day 1 Communicating Effectively: Maintaining Internal and External Stakeholder Relationships Stakeholder liaison, both internal and external, is a key part to any Executive Assistants job role and something that will be encountered on a daily basis. Whether it is over the phone, face to face or through an exchange, the ability to communicate effectively and manage relationships professionally and responsibly is imperative. Ultimately you are the voice of your leader, both context and choice of words impact how the message is interpreted by the recipient and being confident in delivering key messages via an effective manner is a must for all Executive Assistants. Possessing the power of personal example can sometimes be a great burden to bear, as the gatekeeper to your senior executive there are many strategies and tools and techniques to explore which will enable you to manage challenging people and address difficult conversations. Gaining a greater resilience and know how to tackle these situations when they arise, will ensure you have ultimate control and remain professional. The morning skills focus on day one will delve into the complexities of effective stakeholder relations, and communication strategies, including: Build on your confidence in order to navigate difficult conversations Increase the channels of communication that exist between yourself and your stakeholders Identify strategies to deliver and receive information in a professional manner Recognise the power of interpretation through different communication styles Develop credibility in order to communicate cross-functionally across different levels of management Achieve power of integrity through your professional language and communication style Keeping your Composure: Strategies to Develop Resilience and Overcome Difficult Scenarios Along with managing broader stakeholder relations, tackling tough conversations and people can be one of the most challenging parts of an Executive Assistants job, and if not approached with the appropriate finesse, can impact both yours and your manager s reputation and ability to perform their duties. Often, you are the voice of your leader, therefore it is essential to consider both context and choice of words impact how the message is interpreted by the recipient. Remaining confident and skilled in delivering key messages via a variety of different mediums is a must for all Executive Assistants. Possessing the power of personal example can sometimes be a great burden to bear, as the gatekeeper to your senior executive there are many strategies and tools and techniques to explore which will enable you to manage challenging people and address difficult conversations. Developing greater resilience and refining the skills to tackle these situations when they arise, will ensure you have ultimate control and remain professional. This afternoon session will explore different ways to maintain rapport with stakeholders and negotiate arduous situations pivotal to navigating your way to a positive outcome, including: Identify how to empathise whilst remaining in control of a situation Increase confidence to broach sensitive topics Explore communication strategies to address difficult conversations Determine different personalities and the ability to approach these with finesse WORKSHOP SCHEDULE Develop the ability to build rapport and maintain relationships Registration Examine how to initiate sensitive conversations and effectively raise concerns Session One Ascertain how to maintain composure during times of Morning Tea confrontation through emotional resilience Session One Continued Kate Muir Managing Director Florissant Consulting Lunch Session Two Afternoon Tea Session 2 Continued 5.00 Close of Workshop VALUE PLUS DISCOUNT Receive $250 off registration if you register and pay by 17 October 2017 SUPER SAVER DISCOUNT Receive $200 off registration if you register and pay by 18 November 2017

3 Development Intensive 2017 Day 2 Effectively Managing your Workload As businesses are beginning to emerge from a period of restructuring and cost control, highly skilled Senior Executive Support professionals are more in demand than ever. As a result of such change, it is crucial for Executive Assistants to ensure their areas of expertise are both developed and adapted to emerging expectations. Senior management are beginning to harness the potential Executive Assistants bring to the organisation and develop their existing skills to maximise productivity and efficiency. This workshop has been designed for Executive Support Professionals who are looking to take that next step in their career and enhance their skills through professional development. It endeavours to provide tools and techniques to help control an overwhelming workload, whilst offering a comprehensive guide to taking complete ownership of the executive office. This session will cover: Improve strategies for effective time and budget management Establish how to prioritise tasks accordingly to increase efficiency Develop effective stakeholder communication Gain a basic understanding of a project management life cycle Identify opportunities for career advancement and add to existing skill set Achieve the ability to manage multiple projects at one time Increase capacity to better influence key stakeholders and decision makers Develop strategies that will help you maintain a work-life balance You and Your Manager: Managing Up and Influencing with Integrity With the daily grind under control, Executive Assistants are able to step up as active participants in a number of complex working relationships, and improving your ability to effectively manage up is imperative to enabling your manager s productivity. Ensuring management decisions are made in a timely manner and communicated correctly are central to the job. A key challenge that commonly arises is an inability for an EA to impose any formal authority and influence upon senior executives. By dealing with a number of different stakeholders, Executive Assistants have the ability to influence a number of people on a daily basis; however doing so with integrity is a different feat. Gaining trust, listening intently, responding quickly, persuading easily and feeling empathetically toward others are all ways to influence positively. Remaining authentic in nature when exercising such capabilities will ensure you remain an integral cog within the organisation and indispensable to your management team and peers. This workshop will explore: Building an authentic relationship with your manager Gaining full engagement from your executive during times of high pressure Recognising your own individual brand, whilst ensuring you advocate your organisations Remaining authentic when faced with making difficult decisions Understanding the traits of a holistic managers approach to leadership and how to implement such to your executive office Finding your own communication style to maximise your influence on key decisions Leah Thode Facilitator of Change & Transformation InaSphere TEAM BOOKINGS AVAILABLE TEAM OF TEAM OF TEAM OF %DISCOUNT 15%DISCOUNT 17%DISCOUNT

4 Development Intensive 2017 Day 3 Developing Emotional Intelligence to Aid Strategic Communication during Periods of High Stress Effective communication is key to managing conflict within a highly charged, emotional environment. EA s deal with a wide variety of different people on a daily basis so it is imperative to understand alternative ways to communicate. An adaptable approach is necessary to ensure relationships are managed tactfully. Having the capacity to be aware and in control of one s emotions, allows for greater ability to handle both professional and personal relationships effectively. A significant body of research supports that a strong link exists between leadership effectiveness and Emotional Intelligence, and as the voice of your executive it is imperative to both develop and hone skills that will enable emotional resilience within high-stress situations and difficult scenarios. This workshop s focus will equip you to: Identify and explore the elements of Emotional Intelligence in yourself and others Understand different communication styles to best resolve conflict Determine how to stay in control of emotions during difficult situations Establish strategic ways to manage stress both personally and professionally and Maintain relationships effectively Learn how to respond to challenging situations and changing environments Becoming a Leader: Being in Control of Your Career Path With a solid grounding in high-stress communication, time management and Emotional Intelligence, you are now able to employ these skills strategically in the workplace and take the lead on your own career path. Roles and responsibilities are in a constant flux and the ability to support your leader in times of stress requires going over and above day to day duties. Having the ability to think like a leader is an essential skill to accelerate your career development. The ability to remain calm under pressure, whilst being able to manage your increasing work load is both a requirement and expectation. Implementing strategies that allow you to conquer overwhelming tasks and demonstrate professional excellence, will aid you to achieve advancement within your career. Through attending this workshop, attendees will be able to gain clarity on their career journey and how to advance within their current roles. Tools and techniques learnt from your attendance will ensure you exercise ownership of the executive support role, whilst leading by example through the ability to become a recognised and effective leader within your office. Achieve professional excellence by: Prioritising tasks to effectively manage your workload Increasing personal presence within the executive office and exampling role model behaviour Developing strategies that will allow you to manage your work-life balance alongside an ever increasing work load Establishing a leadership mind-set that will accelerate your career development Creating strong professional relationships through gaining trust and credibility from others Lisa Schafer Director and Principal Consultant Schafer Group WHO WILL ATTEND Professionals providing executive support and running offices in roles including: IN-HOUSE TRAINING AVAILABLE Do you have a team of ten or more people requiring this training? If so, it may be more cost effective for Liquid Learning to bring the training to you. Contact us to discuss your needs today. Executive Assistants Personal Assistants Executive Support Faculty Support and Administration Executive Coordinators Executive Officers Project Officers Office Managers Business Support Administrative Assistants Administrative Managers Phone:

5 INTRODUCING YOUR FACILITATORS: Kate Muir Managing Director Florissant Consulting Kate Muir is the Managing Director of Florissant. Throughout her 25-year career as an executive human resources director, lawyer, mediator, coach and facilitator, she has led local and transnational teams, advised organisations of all sizes, and coached senior executives on people strategy and leadership. Kate works with leaders, teams and organisations to improve business and personal outcomes through effective strategy implementation and individual development. She consults in strategic human resources, effective leadership and team effectiveness across a wide range of industries. As a business and personal coach, Kate actively supports clients in identifying personal and professional priorities, overcoming barriers and taking action for change. Kate is an accredited mediator (NMAS), MBTI certified practitioner and MEWS accredited practitioner. She mediates workplace conflict, and works with individuals and teams to resolve differences constructively, and to improve the effectiveness of their conversations and relationships. Kate s mediation expertise also helps her coaching clients to deepen their understanding of communication and conflict styles and to develop lateral solutions to their challenges. Kate is a skilled trainer and business consultant. She has facilitated hundreds of development programs throughout Australia and the Asia-Pacific for large corporations and professional services firms. Her strategic design expertise in human resources diversity and inclusion programming has been recognised in multiple legal industry awards. Kate is passionate about individual and team well-being, creating healthy workplaces and driving high performance by focusing on strengths. She brings a highly commercial approach, practical insights, warmth and humour to her coaching and facilitation. Leah Thode Facilitator of Change & Transformation InaSphere A naturally engaging facilitator with strength for understanding and relating to people. Tapping into 20 years of experience helping individuals and teams break through challenges, I collaborate with clients to understand how to best support their long-term success, improving performance and enhancing business cultures. Demonstrated career success in multi million dollar contract management & development, strategic account management, leading high performance sales and customer relationship teams. Clients describe Leah as: High energy, builds excellent rapport, friendly and professional, great qualifier of information, fosters a strong sense of reliance and trust, quintessential relationship manager, honest, empathetic & intuitive. Industry experience: Banking & Finance, NFP, Logistics, Telecommunications,Manufacturing, Utilities, Recruitment & Government Local, State and Federal Lisa Schafer Director and Principal Consultant Schafer Group Lisa is a registered psychologist and executive coach with 16 years of experience and expertise in leadership development, talent management, career development, change management and cultural change. Lisa is Director and Principal Consultant of Schafer Group, a specialised coaching, management consulting and mental health practice based in Melbourne, Australia. Prior to this, she held roles in organisational development, consulting and Human Resources for organisations including Australian Unity, ANZ, Monash University, Hudson, PPC Worldwide and Myer. She understands complex organisations and team dynamics and works with clients to facilitate the alignment between business strategy, team trust, performance and individual leadership impact. When coaching, Lisa uses a holistic strengths-based approach to help individuals enhance their clarity, confidence and resilience in the areas of leadership impact, capability development, career transition and navigating professional change. She has worked with clients at all levels in industries including financial services, healthcare, aged care and retirement living, education, retail, manufacturing, media and state government. Her clients describe her as calm and caring, whilst also unexpectedly challenging and direct, with the ability to build strong relationships quickly, ask brave, powerful and intuitive questions to uncover underlying issues and blind spots and move clients to action effectively. She is also seen as someone who can efficiently unveil the unspoken in team environments and tackle complex and difficult issues with compassion and respect. Lisa holds a Master of Organisational Psychology, Postgraduate Diploma in Psychology, Bachelor of Science and Certificate IV in Assessment and Workplace Training. Lisa is a professional member of Career Development Association of Australia, the International Coaching Federation, and the College of Organisational Psychologists Women in Leadership group. Lisa is also accredited in a range of psychometric assessment and career profiling tools that support her work. IN-HOUSE TRAINING AVAILABLE: Do you have a team of ten or more people requiring this training? If so, it may be more cost effective for Liquid Learning to bring the training to you. Contact us to discuss your needs today. SPONSOR TODAY! Limited sponsorship and exhibition opportunities available. For your chance to brand yourself as a market leader, please call: or partnership@liquidlearning.co.nz

6 Development Program 17, 18 & 19 January Cliftons Sydney 23, 24 & 25 January Cliftons Canberra 31 January, 1 & 2 February Cliftons Melbourne Booking Form EADI0117A - W Organisation Name Address Suburb State Postcode Registration Information Booking Contact Information Title Full Name Position Phone # Title Full Name or TBA Position Attendance 1 2 Delegate Information No. # Options (per person) 3 Days 2 Days 1 Day $ GST = ($ ) $ GST = ($ ) $ GST = ($ ) Early Bird Rate* $ GST = ($ ) $ GST = ($ ) Super Saver Rate** $ GST = ($ ) $ GST = ($ ) Value Plus Rate*** $ GST = ($ ) $ GST = ($ ) TOTAL incl GST All Prices listed in Australian Dollars Your Investment * Receive $100 off registration if you register and pay by 14 December 2016 ** Receive $200 off registration if you register and pay by 18 November 2016 *** Receive $250 off registration if you register and pay by 17 October 2016 Group Discounts Available: 10% off Team of % off Team of % off Team of 8 + Conditions: Group Discounts apply for bookings made simultaneously. Only one discount applies. Group discounts apply to standard rates only. Group discounts are not applicable to Value Plus, Super Saver and Early Bird rates. Discounts cannot be applied retrospectively and must be claimed at the time of booking. Liquid Learning Group reserves the right to have sole discretion on an organisation s eligibility for discounts. Note: Course materials, refreshments & lunches are included. Travel and accommodation are NOT included. Registration Options are per person only. Please Note: Payment is required prior to attending this event. Payment Details c Credit Card c Cheque (payable to Liquid Learning Group Pty Ltd) c Electronic Funds Transfer c Please invoice me: Purchase Order No. # Credit Card Details - Please charge my credit card for this registration: Card Type c Visa c MasterCard c American Express Note: 2% surcharge applies to American Express payments Card Number Expiry Full Name as on card / Electronic Funds Transfer (EFT) Please transfer funds directly to: Westpac Account Name: Liquid Learning Group Pty Ltd BSB: Account No: SWIFT Code: WPACAU2S Amount Cardholder s Contact Number Signature X Please quote ref EADI0117A and registrant name Authorising Manager s Details: This registration is invalid without a signature. Authority Name Position Signature X this form to: registration@liquidlearning.com.au or Call us on: Date Registration Policy If you are unable to attend this event, you may send a substitute delegate in your place at no additional cost. Please advise us of any substitutions as soon as possible. Alternatively, you may transfer your registration to another event run by Liquid Learning Group Pty Ltd. A 10% service fee may apply. Should you wish to cancel your registration, please notify us in writing as soon as possible and a credit note will be issued valid for use towards any future event held by Liquid Learning Group Pty Ltd in the twelve months following date of issuance. Cancellation notifications received less than 14 days from the event running will receive a credit note to the value of the registration fee less a service fee of $250 plus GST. Liquid Learning Group Pty Ltd does not provide refunds for cancellation. The prices above are based on one person per registration. It is not possible for multiple people to attend within any day of the event on a single registration. Split tickets, i.e. a different person attending each day of the event, can be arranged. A fee will apply. Please call us for details. Liquid Learning Group Pty Ltd takes all care to produce high quality events that deliver as promised. All advertised details are correct at time of publishing. However, when circumstances beyond our control prevail, we reserve the right to change program content, facilitators or venues. We also reserve the right to cancel or reschedule events if circumstances arise whereby performance of the event is no longer feasible, possible or legal. Liquid Learning Group Pty Ltd will not be responsible for any loss or damage arising from any changes to or cancelling or rescheduling of an event. If an event is cancelled or rescheduled, Liquid Learning Group Pty Ltd will make every effort to contact every registered delegate; if an event is cancelled or you are unable to attend the rescheduled event you will be issued with a credit note valid for use towards any future Liquid Learning Group Pty Ltd event held in the twelve months following date of issuance. Disclaimer Liquid Learning Group Pty Ltd has taken due care in selecting qualified professionals as its authors and course facilitators. The information provided by course facilitators is not produced by Liquid Learning Group Pty Ltd and should not be regarded as advice. Liquid Learning Group Pty Ltd accepts no responsibility for reliance on such information and recommends that its clients seek further professional advice. Privacy Statement Liquid Learning Group Pty Ltd is committed to your privacy. All information collected on this registration will be held in the strictest of confidence and in accordance with the Privacy Act Liquid Learning Group Pty Ltd will add your information to a secure database. This will be used primarily to contact you for ongoing research, product development and notice of future events and services offered by Liquid Learning Group Pty Ltd. Occasionally you may receive information from organisations associated with Liquid Learning Group Pty Ltd. 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