Hotel Accessibility Pack

Transcription

1 Hotel Accessibility Pack Thank you for considering the Hilton Bradford. We are pleased to provide you with some information that you may find useful when planning your visit to our hotel. Arrival by public transport: The Hilton Bradford is situated in the centre of the city. There are two train stations in the city; Foster Square Station is approximately ¼ mile from the hotel and taxis are readily available from this station. Bradford Interchange is directly behind the hotel; this is a train, coach and bus station. A taxi depot is also situated in this area. Arrival at Hotel: On arrival at the hotel you are able to drive up to the front entrance. This is the drop-off area; we also have four parking bays. All disabled guests should use the main entrance to the hotel on Hall Ings. Our ramp is situated here. Please note that disabled permit parking is only permitted on the double yellow lines immediately in front of the hotel. If parking in one of the four bays, then a permit (which is available from reception) MUST be displayed in the vehicle or it is liable to receive a Parking Violation Notice. 1

2 The main entrance consists of automatic double doors and then two steps to the hotel reception. A single automatic door and a ramp lead into the hotel reception. After 11.00pm, both the double and single doors are locked and a doorbell is located to the left of the single doors. The car park entrance is directly adjacent to the hotel on Hall Ings and is operated by NCP. Turning into the car park, follow the way round the car park. On reaching the barrier the ticket button will issue a ticket this will be needed to exit the car park. This will lift the barrier allowing entry into the car park. On entering the car park you will find the disabled parking directly on your left-hand side on the first floor. The hotel cannot be accessed from the car park, therefore, from the first floor, you are able to walk via the ramp to the hotel. Parking on the 2 nd to 14 th floors - there is access to a lift, which takes you to the ground floor. At the exit of the car park the hotel is situated to your right. Should you need assistance with luggage or equipment, or any guidance, our team of porters may be contacted via the reception desk situated in the lobby of the hotel. 2

3 Welcome and reception: Upon entering the hotel, the reception desk is located directly in front of you as you enter from the main hotel entrance. To the far right is our main lounge and, in the evening, the hotel bar. Directly to the right, a set of double doors leads to the accessible toilet. The floor covering of the entrance is marble, with a carpeted area in the centre. The front desk has two check-in points, a height of 110 cm, and an induction loop. The lifts to the bedroom corridors and the meeting rooms are to the left-hand side of the desk. 3

4 Both lifts have audible enunciation for the partially-sighted and tactile and Brailleencoded buttons at the regulation height. The lifts have mirrors on the back walls. 4

5 Additional Services: Should you wish to order a newspaper, please contact the reception team. Your newspaper will then be delivered daily to your room. Wake up calls can be requested through the reception team. Every bedroom has a guest directory containing information regarding the facilities in the hotel. For additional assistance using this directory, please contact a team member. BT Openzone Wireless Internet access is available in the reception area and the cocktail lounge. ibahn Wireless Internet access is available in all 1 st, 2 nd, 3 rd, 4 th and 5 th floor bedrooms. The 6 th floor business suite has two PC s located in the Ribblesdale Suite. Use of the PC s is complimentary for access to however, should you wish to access the Internet, a prepaid voucher must be purchased from reception. Toilet facilities: There are 4 sets of public toilets in the hotel. Two sets are on the 6 th floor where our meeting rooms are situated; the others are located on the ground floor. These do not have specific accessible toilets. To reach the toilets on the ground floor from the reception desk turn right, go through the double doors and the gents toilet is situated on the right-hand side and has a single door, which opens inwards. The ladies toilet, from the double doors, is at the bottom of the staircase. The first door, which is a single door, opens inwards; there is then another single door, which also opens inwards. The accessible toilet is also situated on the ground floor, and can be accessed from the reception desk on the left-hand side through the double doors to the left of the hotel exit. The door opens outwards, with a width of 88cm; and the cubicle has sufficient room for a wheelchair user and helper. The height of the toilet is 47cm with grab rails on both sides and an emergency pull cord. Business Centre: The business centre is situated on the 6 th floor. When exiting from the lift on the 6 th floor the business centre office is directly in front of you. The opening hours are daily and the facilities we provide are: o Secretarial support services o Copy typing o Word processing o Message handling o Photocopying o Fax transmission and receipt Outside of these hours, service may be obtained from the main reception desk in the hotel lobby Reception will also be able to arrange for any photocopying services. 5

6 City3 Bar and Restaurant: The City3 bar and restaurant are situated on the ground floor, the same as reception, and can be accessed from the main lobby. To access from the hotel lift, turn directly right and the entrance is in front of you. The bar area is partially wooden floor and carpeted. On entering the restaurant the floor is carpeted. To the right-hand side is our carvery, the front of which is a wooden floor. Menus can be provided in large print if required. The City3 bar and restaurant are accessible to a wheelchair user. 6

7 Cocktail Lounge: The cocktail lounge is situated on the ground floor, the same as reception and the City3 restaurant. The floor is carpeted and furnished with comfy chairs and sofas. In the evening this is also the residents bar. Bedrooms: The hotel has 121 bedrooms over 5 floors, all accessible from the lifts which are situated in the main lobby area. The types of rooms the hotel offers are: Suites - consisting of a bedroom with king-size or double bed, a bathroom and a lounge. (King-size beds can be split into twin beds if required). Double rooms - consisting of bedroom with double bed and a bathroom. Twin rooms - consisting of two single beds and a bathroom. All bedrooms have the following: o Carpeted bedrooms and tiled bathrooms floors. o Desk with a high backed chair. o Breakfast table and comfy chair. o Play station. o Television with Internet access. o Wardrobe with ironing board and iron inside. o Telephone. o Clock/radio. o Hairdryer. o Tea and coffee making facilities. o We are also able to offer extra beds and cots, and bedrooms with connecting doors. 7

8 Accessible bedrooms: 2 accessible rooms with wet room style showers (2 double rooms). Accessible rooms can be found on the 1 st and 4 th floor. All accessible rooms have the following bathroom facilities - grab rails around the toilet, higher level toilet, emergency pull cord, low level storage area. Accessible rooms with walk-in showers have the following additional facilities: - walk-in shower with seat and lower level sink, hangers at a lower level in the wardrobe, low level spy-hole in the bedroom door. The following equipment can be added to any room in the hotel for you to use: o Derby Toilet Seat o Derby Bath board Mark 2 with handle o Cosby Bath Seat o Ashby Step-two o Castle Safe Support Rail o Bed risers (individual elephant feet) o Voyager Travel Bag o An inflatable chair to assist with getting in and out of a bath Your room will have a desk with a high-backed chair and a coffee table. Any of these items can be removed should you require more space in your room. Please contact either Reservations or Housekeeping in advance of your stay or, once you have arrived at the hotel, please contact Housekeeping to arrange for furniture to be removed. 8

9 In event of Emergencies: If the alarm bells ring (this will be a continuous siren-like sound) and you are in your room, please remain there. A staff member will be sent to your room immediately. He or she will knock on your door, and enter using a fire key. They will assist you either to an area of refuge point within the hotel or directly out of the building. If you are assisted to a refuge point, you will be issued with further instructions from the Fire Co-ordinator or through a staff member. On exiting you room, please do not stop to collect personal belongings other than medication that you may need. Refuge areas are located on all the floors. From the refuge point you will be assisted to the nearest safe lift. The evacuation is structured to help people who are nearest to the location of the fire. If you are moved to the lifts and are waiting, this will be because you are in no immediate danger. In the event of a manual evacuation down the fire stairs, should you require, you will be transferred into a lightweight evacuation chair and carried down the stairs and outside. In the unlikely event that a member of staff does not reach your room, carefully open the door and check your exit to the refuge point. If it is blocked or if there is smoke, go back into your room and close the door. The door to your room is fire resistant for one hour. We will inform the fire brigade of your room number as soon as they arrive. Do not block the door with anything, including towels, as this will prevent the fire brigade from entering your room. Do not open any windows as this can increase air circulation, smoke and flames. If the fire is in your room, get out and close the door behind you, breaking a call point if possible on your way out. The test of the emergency alarms takes place each Monday at 11.00am; the siren will sound for no more than 1 minute. Other information: For additional assistance prior to you arrival, please contact our Reservations department on Should you require any assistance during your stay, the Duty Manager can be reached via the reception desk. We look forward to welcoming you to the Hilton Bradford and to making your stay an enjoyable one. We hope that the information contained in this pack has been useful however, should you require any further information regarding the facilities at the Hilton Bradford, please contact the hotel on

10 Full Bedroom Specific Sheet Rooms 115 and 415 Double Non Smoking Rooms Bathroom Facilities Grab rails on both sides of the toilet Higher level toilet 2 Emergency pull cords Low mount towel storage and shelving Walk-in shower with seat with grab rails on both sides. Low level sink The bathroom floor is tiled The shower area is partitioned by moveable gates which allow entry to the shower area, the base of which has a non slip plastic surface Bathroom door that opens outwards with a width of 83cm Bedroom Facilities Low mounted hangers in wardrobe Low level spy hole in the bedroom Telephone at bedside Bedside lights Emergency pull cord Carpeted floor Bedroom door that opens inwards with a width of 65cm Room 114 Double Non Smoking Room Bathroom Facilities Step-in shower cubicle Standard toilet and wash basin Bedroom Facilities Larger bedroom for more access Interconnecting door leading into 113, a standard twin bedded room Room 312 Double No Smoking Room Standard bedroom with vibrating pillow Standard bathroom Room 112 King No Smoking Room The king-size bed can be split into two single beds, one with vibrating pillow Standard bathroom 10

11 Conference Facilities: The Hilton Bradford has 7 conference and banqueting suites and rooms, of which 3 can be split into smaller rooms. Ribblesdale Suite can be divided into two separate rooms. Bishopsdale Suite can be divided into two separate rooms. Bardondale Suite can be divided into three separate rooms. We also provide 5 single rooms, which are the Lintondale Room, Kingsdale Room, Wooldale Room, Coverdale Room and Lonsdale Room. All the above meeting rooms are situated on the 6 th floor. See below for a description of each specific meeting room. The meeting rooms, corridor and lift foyer are all carpeted. All the Conference and Banqueting rooms have air conditioning. The hire of Audio Visual Equipment can be arranged prior to your event. Please inform the Conference and Banqueting Sales Person when making you booking. Kingsdale Room From the lobby - to access the Kingsdale Room proceed to the 6 th floor via the lift. From the lift foyer area on the 6 th floor, turn left on to the corridor, the business centre is on your left and the Kingsdale Room is directly after the centre. The door is a single door that opens inwards. The meeting room area is carpeted, has natural daylight and blackout curtains. The dimensions of the room and location of the power points, telephones, etc. can Coverdale Room From the lobby, to access the Coverdale Room, proceed to the 6 th floor via the lift. From the lift foyer area on the 6 th floor, turn left on the corridor, proceed past the business centre, through the double doors and the Coverdale Room is the third door on the left-hand side. The door is a single door that opens inwards. The meeting room area is carpeted, has natural daylight and blackout curtains. The dimensions of the room and location of the power points, telephones, etc. can Wooldale Room From the lobby, to access the Wooldale Room, proceed to the 6 th floor via the lift. From the lift foyer area on the 6 th floor, turn left on to the corridor and proceed past the business centre, through the double doors and the Wooldale Room is the fourth door on the left-hand side. The door is a single door that opens inwards. The meeting room area is carpeted, has natural daylight and blackout curtains. The dimensions of the room and location of the power points, telephones, etc. can 11

12 Bardondale Suite (Bardondale Rooms 1, 2 and 3) From the lobby, to access the Bardondale Suite, proceed to the 6 th floor via the lift. From the lift foyer area on the 6 th floor, turn left on the corridor, proceed past the business centre, through the double doors and the Bardondale Suite is the second door on the right-hand side. The door is a single door that opens inwards. All three rooms comprising the Bardondale Suite are carpeted areas; they all have natural daylight and blackout curtains. The dimensions of the room and location of the power points, telephones, etc. can Ribblesdale Suite (Ribblesdale Rooms 1 and 2) From the lobby to access the Ribblesdale Suite, proceed to the 6 th floor via the lift. From the lift foyer area on the 6 th floor, turn right on the corridor, the Ribblesdale Suite is directly in front of you. The door is a double door that opens outwards. Both of the rooms that comprise the Ribblesdale Suite are carpeted areas; they have natural daylight and blackout curtains. The dimensions of the room and location of the power points, telephones, etc. can Bishopsdale Suite (Bishopsdale Rooms 1 and 2) From the lobby to access the Bishopsdale Suite, proceed to the 6 th floor via the lift. From the lift foyer area on the 6 th floor, turn right on to the corridor, through the double doors and the Bishopsdale Suite is the first set of double doors on your left-hand side. The door is a double door that opens outwards. Both of the rooms that comprise the Bishopsdale Suite are carpeted areas; they have natural daylight and blackout curtains. The dimensions of the room and location of the power points, telephones, etc. can Lonsdale Room From the lobby to access the Lonsdale Room, proceed to the 6 th floor via the lift. From the lift foyer area on the 6 th floor, turn right on to the corridor, through the double doors and the Lonsdale Room is at the end of the corridor on the left-hand side. The door is a single door that opens inwards. The Lonsdale Room is carpeted; it has natural daylight and blackout curtains. The dimensions of the room and location of the power points, telephones, etc. can Lintondale Room From the lobby to access the Lonsdale Room, proceed to the 6 th floor via the lift. From the lift foyer area on the 6 th floor turn right on to the corridor, through the double doors and the Lintondale Room is the second door on the right-hand side. The door is a double door that opens outwards. The Lintondale Room is carpeted; it has natural daylight and blackout curtains. The dimensions of the room and location of the power points, telephones, etc, can 12

13 Business Centre: The business centre is situated on the 6 th floor. When exiting from the lift on the 6 th floor, the business centre is directly in front of you. The opening hours are daily and the facilities we provide are: Secretarial support services Copy typing Word processing Message handling Photocopying Fax transmission and receipt Reception will also be able to arrange for any photocopying services. The business centre has two small desks, each with a PC, located in the Ribblesdale Suite. Use of the PC is complimentary for access to however, should you wish to access the Internet, a pre-paid voucher must be purchased from reception. 13

14 Bronte Suite The Bronte Suite includes the Bronte Room and the Charlotte Room. To access the Bronte Suite - from the main doors, turn right, and go through the first set of double doors, the accessible toilet is situated on your right-hand side. Go through the second set of double doors. This leads you into the Bronte Foyer. Directly in front is a ramp, follow this round to the left, there is a slight incline. Once at the top, on the left-hand side there are two double doors, these lead into the Charlotte Room. To access the Bronte Room, from the ramp, straight in front of you are two double doors - these lead you into the Bronte Room. The suite has staging, air conditioning, a dance floor and a PA system available for hire. Equipment can be arranged prior to your event; please inform the Conference & Banqueting Sales Person when making your booking. An induction loop is available in this room. Hilton UK & Ireland Summary Policy Statement on Disability: Hilton UK & Ireland is committed to providing equality of service, access and facilities for all both our guests and our employees regardless of marital status, ethnicity, nationality, religion, sex, age or disability. As a service provider with a 50-year history in the UK & Ireland, Hilton has developed a culture accustomed to reacting quickly and efficiently to all guest requests, at whatever level. This same service culture extends to identifying and meeting the specific requirements of our disabled guests. For further information on Hilton UK & Ireland and disability General enquiries: your enquiry to DDA@Hilton.com, or call and ask for our HR department. Media Enquires: to press.office@hilton.com, or call the press office on