WHITE PAPER: THE BRAINSTORM SOLUTION: MAXIMIZING THE ROI OF ENTERPRISE TRAINING

Size: px
Start display at page:

Download "WHITE PAPER: THE BRAINSTORM SOLUTION: MAXIMIZING THE ROI OF ENTERPRISE TRAINING"

Transcription

1 WHITE PAPER: THE BRAINSTORM SOLUTION: MAXIMIZING THE ROI OF ENTERPRISE TRAINING

2 03 04 CONTENTS Introduction Businesses are Losing Money by Taking Shortcuts to End-user Adoption Hard costs Soft costs 05 Understanding the ROI of Doing Enterprise Training the Right Way The BrainStorm Solution 08 The Three Pillars of Effective Training Applicable Accessible Consumable 07 Conclusion BrainStorm Inc. 02

3 70% INTRODUCTION Change is hard in the workplace. Yet as enterprise technology advances at a rapid pace, businesses will inevitably have to keep their operating systems and other software programs up to date. While the process of acquiring new technology may be relatively easy, effectively introducing it into the daily routine requires comprehensive enterprise training to ensure end users are able to familiarize themselves with these tools without compromising productivity. 70% of new business initiatives fail because employees aren t convinced change is worth the effort. Despite the need to keep up with advancements in enterprise technology, the strong resistance to change in today s business environment creates significant challenges. On a company-wide level, an aversion to altering the status quo can impede opportunities for long-term growth. In fact, 70 percent of new business initiatives fail because of organizations inability to convince employees the change is worth the effort (1). These overly cautious habits are ultimately one of the major roadblocks to personal career advancement (2). It doesn t help that many companies feel required to look for shortcuts whenever they do build up the courage to introduce new technology into the workplace. Faced with limited resources, managers may be inclined to underestimate the importance of the training process. In other cases, they may decide to consult free resources rather than invest money in a professional end-user adoption program. Worst of all is foregoing enterprise training entirely. BrainStorm Inc. 03

4 BUSINESSES ARE LOSING MONEY BY TAKING SHORTCUTS TO END-USER ADOPTION Today s firms simply cannot afford to take these shortcuts. Whether it s a call to the internal IT help desk or an excessive amount of time spent browsing the Internet for amateur training videos, avoiding a more structured end-user adoption process imposes both hard and soft costs on daily operations: $24 Answering IT questions over the phone can cost a business up to $24 per call. HARD COSTS Employees may not realize it, but every time they pick up the phone to contact the company s internal IT helpdesk, it costs money. For example, a business with 5,000 employees is likely losing as much as $400,000 every year because of these calls (3). In fact, picking up the phone to ask an IT question can cost businesses $24 per call (4). Over time, the continued process of solving computer problems may end up comprising 24 percent of an organization s overall IT budget (5). SOFT COSTS The need to continuously make calls to the IT help desk can quickly drain daily productivity as well. The problem can grow even worse when employees feel the need to avoid an overworked IT staff. As a result, employees instead consult unreliable external resources on the Internet. It s not just YouTube, either. Even ing colleagues for help can result in an irrecoverable waste of time. Businesses incur significant costs when their employees spend excessive amounts of time responding to unnecessary chains. Reading and responding to endless messages can cost as much as $1,800 per user (6). Strains on productivity can be toxic to the overall work environment. For example, if employees have to spend several minutes consulting a colleague before they can proceed with their daily responsibilities, they can quickly grow frustrated or disengaged. Companies should BrainStorm Inc. 04

5 have a vested interest in the well-being and satisfaction of their employees, as one detached worker can cost up to $13,000 every year in terms of lost productivity (7). UNDERSTANDING THE ROI OF DOING ENTERPRISE TRAINING THE RIGHT WAY These costs are easily avoidable if businesses rethink their approach to introducing new technology into the office environment. Rather than addressing user adoption only when specific issues arise, a focus on offering tools and resources that provide long-term support will ultimately boost the overall performance of any team. $600,000 Saving just five minutes each day answering software questions can save companies hundreds of thousands of dollars in increased productivity. Software adoption becomes much easier when businesses place a greater value on the process of training as opposed to looking at it as a series of quick fixes. In fact, this approach will even result in cost savings. By saving just five minutes each day answering software questions, a company with 1,000 users can save as much as $600,000 each year in increased productivity (8). Rather than struggling through the growing pains of the company-wide adoption process, managers can eliminate problems before they multiply and inhibit enterprise growth. Keeping users fully informed is also one of the most reliable ways to reduce the costs associated with operating IT help desks. THE BRAINSTORM SOLUTION BrainStorm specializes in offering this long-term strategy for enterprise training. Our tools are based on a start-to-forever approach. This means the end-user adoption process isn t simply a one-time event that happens over the course of one or two sessions. Instead, BrainStorm offers solutions that continually build value and productivity throughout the life of your software. Before any company begins a large-scale user adoption program, IT managers must first be aware of the three pillars of an effective training strategy. Specifically, employees need reference materials that are applicable, accessible and consumable. BrainStorm Inc. 05

6 THE THREE PILLARS OF EFFECTIVE TRAINING: 1. APPLICABLE No matter the organization, BrainStorm first builds a structured training strategy that speaks directly to the needs of end users. In other words, our solutions aren t one-size-fits-all. Instead, they are specially customized according to what users ultimately need to know. Even our videos aren t simple buttons and clicks. Instead, they guide the user through relevant, business-case scenarios. Employees no longer need to spend hours browsing the Internet or responding back-and-forth with colleagues over ACCESSIBLE Additionally, BrainStorm makes it as easy as possible for employees to access information as soon as they need it. If they can t find it quickly, they won t use it. Quick Start Cards can be stored right at employees desks. Similarly, QuickHelp videos are integrated seamlessly into the Microsoft Office interface. For more specific inquiries, phone support or actual instructor-led training adds another level of personalization to the process. With these solutions, employees no longer need to spend hours browsing the Internet or responding back-and-forth with colleagues over CONSUMABLE The BrainStorm method is also dedicated to maximizing productivity. This means our resources can be consumed quickly throughout the workday, no matter what the issue. Whether it s a Quick Start Card, a QuickHelp video or an in-person training session, the content is always broken down into a brief, easily digestible format. Whenever an employee has a question, there are multiple options for getting it answered as quickly as possible. BrainStorm Inc. 06

7 CONCLUSION Eventually, businesses will have to overcome their fears of change and update their existing enterprise systems with new software. When this happens, taking shortcuts in user adoption is a dangerous decision that will inevitably produce a variety of unnecessary costs. The more productive solution is to invest in comprehensive training resources that are customized to the unique needs of employees, easily accessible in the work environment and able to be consumed quickly. Introducing new technology into the workplace with this more thoughtful approach will deliver strong returns on investment that far exceed the initial upfront costs Limiting-Habits CK3em3wfs/edit#slide=id.p (p. 16 to 17) CK3em3wfs/edit#slide=id.p10 BrainStorm Inc. 07

8 ADDRESS: PO Box 495 Orem, UT USA TOLL FREE: PHONE: FAX: WEB:

WHITE PAPER: OVERCOMING ROADBLOCKS TO SOFTWARE TRAINING AND MIGRATION

WHITE PAPER: OVERCOMING ROADBLOCKS TO SOFTWARE TRAINING AND MIGRATION WHITE PAPER: OVERCOMING ROADBLOCKS TO SOFTWARE TRAINING AND MIGRATION 03 CONTENTS Introduction Roadblocks to Adoption 05 06 Money Saved by Training Users Benefits of Training Users Pre-launch Information

More information

SharePoint as a Business Application, Not Just a Collaboration Tool

SharePoint as a Business Application, Not Just a Collaboration Tool SharePoint as a Business Application, Not Just a Collaboration Tool Products, Projects, Services and Work in One System Published March, 2013 http://epmlive.com Contents Introduction...2 Common Uses of

More information

14 tips to stop losing your time with your email inbox.

14 tips to stop losing your time with your email inbox. 14 tips to stop losing your time with your email inbox. www.game-learn.com PLAY. LEARN. GROW. Copyright 2013 Gamelearn. All rights reserved. Any reproduction and/or modification, total or partial, is strictly

More information

THE BENEFITS OF MANAGED PRINT SERVICES AND DOCUMENT MANAGEMENT SOLUTIONS FOR BUSINESSES

THE BENEFITS OF MANAGED PRINT SERVICES AND DOCUMENT MANAGEMENT SOLUTIONS FOR BUSINESSES THE BENEFITS OF MANAGED PRINT SERVICES AND DOCUMENT MANAGEMENT SOLUTIONS FOR BUSINESSES INDEX 1 2 4 5 6 INTRODUCTION THE BENEFITS OF MPS THE BENEFITS OF DMS WHY A LOCAL VENDOR IS KEY TO A SUCCESSFUL MPS

More information

CHANGE MANAGEMENT WITH BRAINSTORM AND ADKAR

CHANGE MANAGEMENT WITH BRAINSTORM AND ADKAR WHITE PAPER: CHANGE MANAGEMENT WITH BRAINSTORM AND ADKAR 03 03 04 05 CONTENTS Introduction ADKAR: An Outline for Change The ADKAR Model and BrainStorm Are Great Friends More Can Lead to Less Engaged Employees

More information

Minimizing risk and maximizing your chances of success with ERP

Minimizing risk and maximizing your chances of success with ERP STRATEGIC BUSINESS SERVICES WHITEPAPER Minimizing risk and maximizing your chances of success with ERP (how to become one of the 26.2%) The Wall Street Journal published an article stating that 73.8% of

More information

Electronic invoicing and payment:

Electronic invoicing and payment: Treasury Management Electronic invoicing and payment: Best practices and strategies for recruiting suppliers A Treasury Management White Paper Table of Contents Executive summary... 3 Paper invoicing and

More information

INVENTORY MANAGEMENT: ANALYZING INVENTORY TO MAXIMIZE PROFITABILITY

INVENTORY MANAGEMENT: ANALYZING INVENTORY TO MAXIMIZE PROFITABILITY INVENTORY MANAGEMENT: ANALYZING INVENTORY TO MAXIMIZE PROFITABILITY Jon Schreibfeder Effective Inventory Management, Inc. Sponsored by Every company strives to improve profitability. Countless hours are

More information

Learning to Delegate

Learning to Delegate Learning to Delegate Overview Tips for managers on how to delegate Why is delegation necessary? Why do many managers have a hard time delegating? What to delegate What not to delegate How to delegate Give

More information

Application Visibility A Recipe for Conducting Successful Virtualization Projects

Application Visibility A Recipe for Conducting Successful Virtualization Projects Application Visibility A Recipe for Conducting Successful Virtualization Projects White Paper from ManageEngine Web: email: appmanager-support@manageengine.com Table of Contents 1. Introduction 2. Benefits

More information

IRS Commissioner John A. Koskinen Prepared Remarks for the 2014 Fall Meeting of the Council for Electronic Revenue Communication Advancement (CERCA) October 30, 2014 John, thank you for that introduction.

More information

Just Ask: Strategies for Engaging and Retaining Help Desk Professionals

Just Ask: Strategies for Engaging and Retaining Help Desk Professionals Just Ask: Strategies for Engaging and Retaining Help Desk Professionals by Beverly Kaye and Sharon Jordan-Evans Help Desk leaders want their talent to stay. And not just stay, but be satisfied, engaged,

More information

TURN VISITORS INTO LEADS

TURN VISITORS INTO LEADS TURN VISITORS INTO LEADS HOW TO BUILD AN ONLINE LEAD CAPTURE MACHINE By Andrea Parker Imagine that I just handed you a crisp stack of one hundred $10 bills. Each $10 bill represents one of the last hundred

More information

What IT Directors Need to Know about Video Conferencing for Business

What IT Directors Need to Know about Video Conferencing for Business What IT Directors Need to Know about Video Conferencing for Business Eugene Signorini, Senior Vice President, esignorini@yankeegroup.com Sandra Palumbo, Research Fellow The Bottom Line Corporations today

More information

Standardizing Your Enterprise s Software Packaging Process

Standardizing Your Enterprise s Software Packaging Process Standardizing Your Enterprise s Software Packaging Process Published September 2005 Abstract This white paper explores the problems enterprises encounter when IT fails to follow a standardized software

More information

Maximize the Value of your Custom Business Applications with Microsoft Dynamics CRM

Maximize the Value of your Custom Business Applications with Microsoft Dynamics CRM Microsoft Dynamics CRM Maximize the Value of your Custom Business Applications with Microsoft Dynamics CRM White Paper Date: April, 2010 http://crm.dynamics.com Maximize the Value of your Custom Business

More information

Maximize Productivity through Mobile-Optimized Collaboration MAXIMIZE PRODUCTIVITY THROUGH MOBILE-OPTIMIZED COLLABORATION.

Maximize Productivity through Mobile-Optimized Collaboration MAXIMIZE PRODUCTIVITY THROUGH MOBILE-OPTIMIZED COLLABORATION. 1 MAXIMIZE PRODUCTIVITY THROUGH MOBILE-OPTIMIZED COLLABORATION Whitepaper 2 Maximize Productivity through Mobile-Optimized Collaboration Taking care of business in the 21st century means tapping into the

More information

Briefing Paper Top 10 IT cost-saving benefits IT Managers should be getting from ITSM

Briefing Paper Top 10 IT cost-saving benefits IT Managers should be getting from ITSM Briefing Paper Top 10 IT cost-saving benefits IT Managers should be getting from ITSM Configuration not customisation Get the reporting you need Business rules and workflow integration Let customers help

More information

Signs You Need to Buy a New Phone System

Signs You Need to Buy a New Phone System Signs You Need to Buy a New Phone System Contents Introduction... 3 Sign #1: Your Phone System is Becoming Technically Obsolete... 3 Sign #2: Your Office is Moving... 4 Moving an Old System... 4 Buying

More information

8 New Year s Resolutions for B2B Marketers. Take your content marketing to the next level in the new year!

8 New Year s Resolutions for B2B Marketers. Take your content marketing to the next level in the new year! 8 New Year s Resolutions for B2B Marketers Take your content marketing to the next level in the new year! With the new year quickly approaching, there s no better time to start thinking about your marketing

More information

Career Development for Development Geeks.

Career Development for Development Geeks. Career Development for Development Geeks. (c) 2006 Erik de Castro Lopo erikd@mega-nerd.com 1 Introduction Software engineers working as employees are notoriously bad at managing their own careers. They

More information

Investing in the Help Desk

Investing in the Help Desk W H I T E P A P E R Investing in the Help Desk By Karen Schoemehl Selling the Help Desk as a Strategic Investment The Help Desk of the new millennium is one that will play an integral role in any business

More information

AnswerNow Guides Why Live Service Matters!

AnswerNow Guides Why Live Service Matters! Consider this: a 2% increase in customer retention has the same effect as cutting costs by 10%. That means that simply by keeping a small number of your customers from jumping ship, you can save money

More information

WITHOUT. Boosting Your Value. Traditional Education

WITHOUT. Boosting Your Value. Traditional Education Boosting Your Value WITHOUT Traditional Education How to Get An Education Without Attending College and Without a Lifetime of Debt, Stress, and Family Strain Table of Contents Introduction... 3 Your Local

More information

Home Builders: Can you afford scheduling software now? Learn why you don t have to choose savings over software.

Home Builders: Can you afford scheduling software now? Learn why you don t have to choose savings over software. Home Builders: Can you afford scheduling software now? Learn why you don t have to choose savings over software. Problem: Home builders are cutting costs and people to get their balance sheets back in

More information

10 Reasons to Invest in Unified Communications

10 Reasons to Invest in Unified Communications 10 Reasons to Invest in Unified Communications 2013 8x8 Solutions At work and wherever business takes you www.8x8.com/uk Abstract With nearly 70 per cent of SME s allowing remote or flexible working, managing

More information

simple ways to select the 8right software partner A guide to help you select the best partner for your business

simple ways to select the 8right software partner A guide to help you select the best partner for your business simple ways to select the 8right software partner A guide to help you select the best partner for your business Choosing the right software partner can be a difficult and time-consuming task. Selecting

More information

Financial Monitoring: A tutorial for CNCS programs. Contents

Financial Monitoring: A tutorial for CNCS programs. Contents Financial Monitoring: A tutorial for CNCS programs Covering risk assessment, monitoring methods, identifying issues, and corrective actions Contents Financial Monitoring: A tutorial for CNCS programs...

More information

Avoiding CRM s Common Pitfalls

Avoiding CRM s Common Pitfalls Avoiding CRM s Common Pitfalls Implementing CRM Doesn t Have to be Painful; Learn from the Experience of Others By Craig Bailey President & Founder of Customer Centricity, Inc. Avoiding CRM s Common Pitfalls

More information

How healthy is your business?

How healthy is your business? How healthy is your business? Five Steps for Getting and Retaining Customers in the Fitness, Health and Wellness Industry + Plus, How to determine if a Customer Feedback Management (CFM) Program is right

More information

Driving User Adoption. White Paper August 2012 CAUTION. User Adoption Required. Driving User Adoption White Paper

Driving User Adoption. White Paper August 2012 CAUTION. User Adoption Required. Driving User Adoption White Paper Driving User Adoption White Paper August 2012 CAUTION User Adoption Required Contents Importance of User Adoption... 2 Reasons Behind Poor User Adoption... 3 Best Practices to Increase User Adoption...

More information

Your Guide to Choosing a Search Marketing Agency

Your Guide to Choosing a Search Marketing Agency Your Guide to Choosing a Search Marketing Agency How do I find the right SEO agency for my business that I can trust? 13 answers www.sleepinggiantmedia.co.uk Choosing the right agency for your search engine

More information

22 Questions You Should Ask Your Computer Consultant

22 Questions You Should Ask Your Computer Consultant 22 Questions You Should Ask Your Computer Consultant BEFORE HIRING THEM TO SUPPORT YOUR NETWORK Stuart J. Bryan I-M TECHNOLOGY, LLC 131 PROVIDENCE STREET, TAFTVILLE, CT 06380 22 Questions You Should Ask

More information

Successful EHR Usage. It s not about the bits and the bytes, nor the size of the practice. Practice culture drives EHR success.

Successful EHR Usage. It s not about the bits and the bytes, nor the size of the practice. Practice culture drives EHR success. Successful EHR Usage It s not about the bits and the bytes, nor the size of the practice. Practice culture drives EHR success. WHITE PAPER Successful EHR Usage It s not about the bits and the bytes, nor

More information

The Cost of Free. The Hidden Costs of Server Migrations PERSPECTIVE

The Cost of Free. The Hidden Costs of Server Migrations PERSPECTIVE The Cost of Free The Hidden Costs of Server Migrations PERSPECTIVE Table of Contents The Hidden Costs of Server Migrations... 2 Why Migrate... 2 Migration Issues... 4 Cost of Free... 5 A More Cost Effective

More information

ONLINE GETTING STUDENTS FINISH LINE TO THE. Education Br a nd St ud io

ONLINE GETTING STUDENTS FINISH LINE TO THE. Education Br a nd St ud io GETTING ONLINE STUDENTS TO THE FINISH LINE What can administrators, course designers and faculty do to retain online learners? Education Br a nd St ud io A DOPTION AND CREDIBILITY OF ONLINE LEARNING in

More information

The Sales Leadership Guide to Improving Your CRM Adoption

The Sales Leadership Guide to Improving Your CRM Adoption The Sales Leadership Guide to Improving Your CRM Adoption Author Tim Lynch For more than 15 years, I have been applying my skills in marketing, research, behavior and digital strategy. Combining experience

More information

The 7 Biggest Mistakes You Can Make in Web Conferences Gihan Perera

The 7 Biggest Mistakes You Can Make in Web Conferences Gihan Perera The 7 Biggest Mistakes You Can Make in Web Conferences Gihan Perera Sponsored by The 7 Biggest Mistakes You Can Make in Web Conferences There s a growing need for organizations to engage in online calls

More information

Guide To Increasing Online Sales - The Back (Office Story)

Guide To Increasing Online Sales - The Back (Office Story) Guide To Increasing Online Sales - The Back (Office Story) 4 Ways Your Inventory & Order Management Solution Plays A Pivotal Role The one sustainable competitive advantage you have to drive more online

More information

Sage ERP X3 I White Paper

Sage ERP X3 I White Paper I White Paper Optimize Your ERP System: How to Avoid the Implementation Sins By Jeff Law, CPIM, Senior Manager, Consulting Services The Premier Provider of Effective Business Software Solutions National

More information

Utah Divorce Survival Kit

Utah Divorce Survival Kit Utah Divorce Survival Kit An Instruction Manual Prepared by Common Ground Divorce Mediation THIS KIT IS FOR: This kit has been put together by experienced divorce professionals for couples who desire to

More information

The Definitive Guide to Upgrading Your Phone System

The Definitive Guide to Upgrading Your Phone System The Definitive Guide to Upgrading Your Phone System Table of Contents My current phone system works fine!... 1 Expand Your Ideas of What Your Phone System Can Provide... 2 Do You Need a New Phone System?...

More information

Chapter 1. Setting the Groundwork

Chapter 1. Setting the Groundwork Chapter 1 Setting the Groundwork Understanding Essential Basic Concepts Investors new to financial markets are often intimidated by the seemingly endless stream of new and unfamiliar terminology and the

More information

How to Improve your next Software Purchase

How to Improve your next Software Purchase How to Improve your next Software Purchase Sub-title here How to Improve your next Software Purchase One of the big areas of concern for growing businesses is How do we choose the right software and supplier

More information

The five questions you need to ask before selecting a Business Intelligence Vendor

The five questions you need to ask before selecting a Business Intelligence Vendor The five questions you need to ask before selecting a Business Intelligence Vendor Overview Over the last decade, Business Intelligence (BI) has been at or near the top of the list of many executive and

More information

Harnessing the Untapped Potential of EHR Systems

Harnessing the Untapped Potential of EHR Systems CASE STUDY Harnessing the Untapped Potential of EHR Systems TalkChart Transforms the Documentation Efficiency of the Child & Adolescent Psychiatry Department of a Large Academic Institution Electronic

More information

Seven Principles of Change:

Seven Principles of Change: Managing Change, LLC Identifying Intangible Assets to Produce Tangible Results Toll Free: 877-880-0217 Seven Principles of Change: Excerpt from the new book, Change Management: the people side of change

More information

Vodafone Red Paper New opportunities from new ways of working Issues Change Solution

Vodafone Red Paper New opportunities from new ways of working Issues Change Solution Issues Change Solution How to generate new business opportunities Flexible working Mobile broadband How will companies organise themselves in the future? We know that traditional notions of how and where

More information

10 Critical Requirements for Cloud Applications. How to Recognize Cloud Providers and Applications that Deliver Real Value

10 Critical Requirements for Cloud Applications. How to Recognize Cloud Providers and Applications that Deliver Real Value 10 Critical Requirements for Cloud Applications How to Recognize Cloud Providers and Applications that Deliver Real Value 1 10 Critical Requirements for Cloud Applications How to Recognize Cloud Providers

More information

TRANSFORM YOUR HOTEL PROGRAM USING LANYON

TRANSFORM YOUR HOTEL PROGRAM USING LANYON TRANSFORM YOUR HOTEL PROGRAM USING LANYON As a corporate travel manager, you face constant pressure to keep travel costs down. Yet inefficient hotel sourcing, inadequate negotiating leverage, and noncompliant

More information

Contents. 01 - Introduction. 02 - Mobile and Business: Anytime, Anywhere. 03 - Mobile An Opportunity and a Challenge:

Contents. 01 - Introduction. 02 - Mobile and Business: Anytime, Anywhere. 03 - Mobile An Opportunity and a Challenge: Contents 01 - Introduction 02 - Mobile and Business: Anytime, Anywhere 03 - Mobile An Opportunity and a Challenge: Strategy and Accountability are Key 04 - Identifying Opportunities: Define Your Criteria

More information

Understanding the Cultural Change Impacts of PLM Deployment on Organizations. Hermann Paetzold, PLM Systems Manager, Autoneum & Founder PLM Culture

Understanding the Cultural Change Impacts of PLM Deployment on Organizations. Hermann Paetzold, PLM Systems Manager, Autoneum & Founder PLM Culture Understanding the Cultural Change Impacts of PLM Deployment on Organizations Hermann Paetzold, PLM Systems Manager, Autoneum & Founder PLM Culture 1 When deploying PLM, many organizations are unaware of

More information

Windows 10 Impact on IT departments and how to eliminate costly migration issues for Enterprises

Windows 10 Impact on IT departments and how to eliminate costly migration issues for Enterprises PCmover Enterprise White Paper Windows 10 Impact on IT departments and how to eliminate costly migration issues for Enterprises By Thomas U. Koll, CEO Microsoft s first glimpse of Windows 10 suggests many

More information

Consolidate Distributed Documents by Simplifying Information Sharing

Consolidate Distributed Documents by Simplifying Information Sharing Consolidate Distributed Documents by Simplifying Information Sharing DaiNippon Screen MFG. Co. Ltd. is the leading company with strong R&D capabilities; 60% of its employees are technical staffs. With

More information

A technical paper for Microsoft Dynamics AX users

A technical paper for Microsoft Dynamics AX users s c i t y l a n a g n i Implement. d e d e e N is h c a o r Why a New app A technical paper for Microsoft Dynamics AX users ABOUT THIS WHITEPAPER 03 06 A TRADITIONAL APPROACH TO BI A NEW APPROACH This

More information

WSI White Paper. Prepared by: Ron Adelman Search Marketing Expert, WSI

WSI White Paper. Prepared by: Ron Adelman Search Marketing Expert, WSI Don t Leave Your Money on the Table WSI White Paper Prepared by: Ron Adelman Search Marketing Expert, WSI Introduction When was the last time that you looked online for a product or service? What stood

More information

Enhancing Business Development with Marketing Automation A BUSINESS GROWTH GUIDE BY GORILLA 76

Enhancing Business Development with Marketing Automation A BUSINESS GROWTH GUIDE BY GORILLA 76 Enhancing Business Development with Marketing Automation A BUSINESS GROWTH GUIDE BY GORILLA 76 The future of marketing has arrived. Rather than big media budgets and guessing games, it s rooted in smart

More information

It s Time for Collaboration in the Center

It s Time for Collaboration in the Center feature / apr 2013 It s Time for Collaboration in the Center Embrace the value of social knowledge sharing and crossfunctional collaboration. By Susan Hash, Contact Center Pipeline Pipeline Articles www.contactcenterpipeline.com

More information

MANAGING CHANGE. A Tool for Individuals Impacted by Organizational Change

MANAGING CHANGE. A Tool for Individuals Impacted by Organizational Change MANAGING CHANGE A Tool for Individuals Impacted by Organizational Change The Case Study 1 Bheka had been working at a remote duty 2 Bheka Khumalo was sitting at his desk thinking about all of the changes

More information

Convincing More Patients to Get Help

Convincing More Patients to Get Help Convincing More Patients to Get Help Practical Communication Skills from the Trenches by Gyl A. Kasewurm, Au.D. According to the National Institute of Health (NIH) sensory hearing loss is one of the most

More information

Frequency Matters. The keys to optimizing email send frequency

Frequency Matters. The keys to optimizing email send frequency The keys to optimizing email send frequency Email send frequency requires a delicate balance. Send too little and you miss out on sales opportunities and end up leaving money on the table. Send too much

More information

Practice Management Software Improves in Affordability, Features

Practice Management Software Improves in Affordability, Features Search: Entire Site Bar News - July 22, 2005 Practice Management Software Improves in Affordability, Features By: Attorney Todd Cheesman What causes you headaches and doesn t earn you money? It s probably

More information

Shipping Company Halves Data Backup Time, Lowers Costs, Boosts Dependability

Shipping Company Halves Data Backup Time, Lowers Costs, Boosts Dependability Microsoft Customer Solution Case Study Shipping Company Halves Data Backup Time, Lowers Costs, Boosts Dependability Overview Country or Region: United States Industry: Transportation and Logistics Customer

More information

Master the Metrics that Matter. A dentist s guide to managing key performance indicators (KPIs) for greater productivity and efficiency.

Master the Metrics that Matter. A dentist s guide to managing key performance indicators (KPIs) for greater productivity and efficiency. Master the Metrics that Matter A dentist s guide to managing key performance indicators (KPIs) for greater productivity and efficiency. About the Author Tammy McHood is a senior product manager for Henry

More information

A Business Case for Fixing Provider Data Issues

A Business Case for Fixing Provider Data Issues White Paper Save money, reduce waste and improve member services. Proactive provider data management Risk Solutions Health Care The health care industry is plagued by low quality provider information,

More information

CALL US 801-656-2092. Free Report on How To Choose a Personal Trainer. This is an educational service provided to you by The GYM

CALL US 801-656-2092. Free Report on How To Choose a Personal Trainer. This is an educational service provided to you by The GYM Free Report on How To Choose a Personal Trainer This is an educational service provided to you by The GYM 1 6 Mistakes to avoid when choosing a personal trainer 1. Choosing a personal trainer strictly

More information

Freemium v Desktop Video Conferencing: The Value of Being Built for Business. Sponsored by

Freemium v Desktop Video Conferencing: The Value of Being Built for Business. Sponsored by Freemium v Desktop Video Conferencing: The Value of Being Built for Business Sponsored by Work Is No Longer Just a Place When somebody says they are going to work, where exactly do they go? For some people,

More information

Top Five Fleet Tracking Benefits for the HVAC Industry

Top Five Fleet Tracking Benefits for the HVAC Industry How GPS Fleet Tracking Technology Can Help You Deliver Superior Customer Service Maximizing your resources is critical throughout the year, but especially important during seasonal changes and peaks. Customer

More information

Retirement Advantage response to HM Treasury - Strengthening the incentive to save: a consultation on pension tax relief

Retirement Advantage response to HM Treasury - Strengthening the incentive to save: a consultation on pension tax relief Retirement Advantage response to HM Treasury - Strengthening the incentive to save: a consultation on pension tax relief Overview and Executive Summary It is clear later life in the UK has changed dramatically

More information

MassTransit Leveraging MassTransit and Active Directory for Easier Account Provisioning and Management

MassTransit Leveraging MassTransit and Active Directory for Easier Account Provisioning and Management MassTransit Leveraging MassTransit and Active Directory for Easier Account Provisioning and Management A Technical Best Practices White Paper About This Document This whitepaper explores the challenges

More information

CALCULATING THE ROI OF CASE MANAGEMENT SOFTWARE

CALCULATING THE ROI OF CASE MANAGEMENT SOFTWARE CALCULATING THE ROI OF CASE MANAGEMENT SOFTWARE Equations for determining the dollar value of your proposed investment When preparing to show return on investment (ROI) to your stakeholders, you should

More information

1Targeting 2. 4Analysis. Introducing Marketing Automation. Best Practices for Financial Services and Insurance Organizations.

1Targeting 2. 4Analysis. Introducing Marketing Automation. Best Practices for Financial Services and Insurance Organizations. Introducing Marketing Automation Best Practices for Financial Services and Insurance Organizations 5 Marketing Technology 1Targeting 2 Engagement 4Analysis 3 Conversion 1 Marketing Automation = Marketing

More information

Why RAID is Dead for Big Data Storage. The business case for why IT Executives are making a strategic shift from RAID to Information Dispersal

Why RAID is Dead for Big Data Storage. The business case for why IT Executives are making a strategic shift from RAID to Information Dispersal Why RAID is Dead for Big Data Storage The business case for why IT Executives are making a strategic shift from RAID to Information Dispersal Executive Summary Data is exploding, growing 10X every five

More information

WHY SOFTWARE IS SO HARD TO USE: HOW CUSTOMIZED SOLUTIONS CAN HELP

WHY SOFTWARE IS SO HARD TO USE: HOW CUSTOMIZED SOLUTIONS CAN HELP loading... WHY SOFTWARE IS SO HARD TO USE: HOW CUSTOMIZED SOLUTIONS CAN HELP COPYRIGHT 2014 WHY SOFTWARE IS SO HARD TO USE: HOW CUSTOMIZED SOLUTIONS CAN HELP There are few things more frustrating than

More information

The 7 Deadly Sins of Failed Cloud Projects A WHITE PAPER

The 7 Deadly Sins of Failed Cloud Projects A WHITE PAPER The 7 Deadly Sins of Failed Cloud Projects A WHITE PAPER Executive Summary Cloud computing provides more choices than ever, putting increasing pressure on enterprise IT to satisfy the demands of their

More information

Process Ownership and Service Ownership

Process Ownership and Service Ownership Process Ownership and Service Ownership Maximizing the Value of Key Roles A Third Sky White Paper By Lou Hunnebeck, ITIL Expert and Service Design 2011 Author, VP ITSM Vision & Strategy for Third Sky,

More information

Best practices of using Remote Agents to Improve direct Marketing conversion rates

Best practices of using Remote Agents to Improve direct Marketing conversion rates White Paper Best practices of using Remote Agents to Improve direct Marketing conversion rates CASE STUDY: AEGON Direct Marketing Services LiveOps provides us with the analytical tools and data to understand

More information

When companies purchase an integrated learning

When companies purchase an integrated learning Feature 2. Project team members are required to perform their regular responsibilities in addition to committing their time to the implementation. Organizations can overcome these challenges if they find

More information

How To Improve Productivity With Acselleration Series

How To Improve Productivity With Acselleration Series AcSELLeration Series allows you to meet and surpass call center performance and revenue goals by increasing employee productivity. Incorporating e-learning, supervisory support tools, and management administration

More information

Chapter 3.3. Trading Psychology

Chapter 3.3. Trading Psychology 1 Chapter 3.3 Trading Psychology 0 TRADING PSYCHOLOGY Forex traders have to not only compete with other traders in the forex market but also with themselves. Oftentimes as a Forex trader, you will be your

More information

Keys to Developing a Successful Video Culture

Keys to Developing a Successful Video Culture Keys to Developing a Successful Video Culture IVCi WHITEPAPER UNIFYING PEOPLE AND IDEAS In a world where instant messaging, email and online audio meetings reign supreme, shifting an organization s culture

More information

SOCIAL MEDIA STRATEGY Benchmarks From The Agency Perspective

SOCIAL MEDIA STRATEGY Benchmarks From The Agency Perspective SOCIAL MEDIA STRATEGY Benchmarks From The Agency Perspective How agencies plan to overcome new obstacles to achieving important social media marketing objectives, based on their broad-range of client experience.

More information

Why Corporations Need to Automate IT Systems Management

Why Corporations Need to Automate IT Systems Management White Paper Why Corporations Need to Automate IT Systems Management In today s competitive business environment, corporations across all industries are looking to provide quality products and services

More information

Social Media Measuring Your Efforts 03. Step One Align Your Objectives 04. Step Two Measure Reach and Share of Conversation 05

Social Media Measuring Your Efforts 03. Step One Align Your Objectives 04. Step Two Measure Reach and Share of Conversation 05 Social Media Measuring Your Efforts 03 Step One Align Your Objectives 04 Step Two Measure Reach and Share of Conversation 05 Step Three Measure Conversions and Sales 08 Step Four Track and Measure Your

More information

Unified Communications and Collaboration The Questions You Need to Ask

Unified Communications and Collaboration The Questions You Need to Ask Unified Communications and Collaboration The Questions You Need to Ask UC&C: What s in it for your people and your business? Giving end users the IT infrastructure they need to perform at their best can

More information

Four Reasons To Use A Marketing Asset Management Solution

Four Reasons To Use A Marketing Asset Management Solution Four Reasons To Use A Marketing Asset Management Solution Creativity. Execution. Results. Why Read this Paper? Prompted by growing demands from CEO s and CFO s, marketers have been working to improve the

More information

THE GREAT DEBATE: Is GPS Tracking Really Beneficial for Fleets? Fear of Employee Pushback. Fleet Intelligence for Your Business GPS INSIGHT

THE GREAT DEBATE: Is GPS Tracking Really Beneficial for Fleets? Fear of Employee Pushback. Fleet Intelligence for Your Business GPS INSIGHT THE GREAT DEBATE: Is GPS Tracking Really Beneficial for Fleets? Since GPS tracking was first introduced to the fleet industry, there has been a debate whether this technology is really beneficial for fleets

More information

How to Build an Enterprise App in 5 Days 1

How to Build an Enterprise App in 5 Days 1 How to Build an Enterprise App in 5 Days 1 TABLE OF CONTENTS STAGES OF TRADITIONAL APP DEVELOPMENT 3 STAGE 1: DEFINE 4 STAGE 2: BUILD & TEST 4 STAGE 3: ROLLOUT 6 STAGE 4: MANAGEMENT 7 BUILDING AN ENTERPRISE

More information

Chapter 3.3. Trading Psychology

Chapter 3.3. Trading Psychology 1 Chapter 3.3 Trading Psychology 0 Contents TRADING PSYCHOLOGY Forex traders have to not only compete with other traders in the forex market but also with themselves. Oftentimes as a Forex trader, you

More information

The 4 Mindsets of Mobile Product Design. Scott Plewes

The 4 Mindsets of Mobile Product Design. Scott Plewes The 4 Mindsets of Mobile Product Design Scott Plewes With the recent popularity of smart phones and tablets, software product managers are under pressure to create mobile versions of their products for

More information

The Risks, Benefits & ROI of Custom Business Software

The Risks, Benefits & ROI of Custom Business Software #203, 10235 124 St NW Edmonton AB T5N 1P9 tel. (780) 413-6397 fax. (780) 433-7548 www.emergence.com info@emergence.com The Risks, Benefits & ROI of Custom Business Software Prepared by Emergence by Design

More information

3 Signs That You Need a PPC Agency. Is it time to outsource your PPC management? A WordStream Guide

3 Signs That You Need a PPC Agency. Is it time to outsource your PPC management? A WordStream Guide 3 Signs That You Need a PPC Agency Is it time to outsource your PPC management? A WordStream Guide 3 Signs That You Need a PPC Agency Is it time to outsource your PPC management? WordStream Customer Success

More information

Patient Relationship Management: An Approach that Improves Patient Satisfaction and Health. A Healthcare White Paper

Patient Relationship Management: An Approach that Improves Patient Satisfaction and Health. A Healthcare White Paper Patient Relationship Management: An Approach that Improves Patient Satisfaction and Health A Healthcare White Paper Table of Contents The Challenge of Reactive, Disconnected Healthcare.................

More information

Keeping Track of Fixed Assets with Microsoft Dynamics GP LEVERAGING MICROSOFT DYNAMICS GP AND BARCODE TECHNOLOGY

Keeping Track of Fixed Assets with Microsoft Dynamics GP LEVERAGING MICROSOFT DYNAMICS GP AND BARCODE TECHNOLOGY Keeping Track of Fixed Assets with Microsoft Dynamics GP LEVERAGING MICROSOFT DYNAMICS GP AND BARCODE TECHNOLOGY October 2011 ne Need to get a better handle on managing your fixed assets? Panatrack has

More information

Top 10 Ways. Operational Software Can Boost a Contractor s Bottom Line

Top 10 Ways. Operational Software Can Boost a Contractor s Bottom Line Top 10 Ways Operational Software Can Boost a Contractor s Bottom Line Top 10 Ways Operational Software Can Boost a Contractor s Bottom Line Switching to a new operational software solution is a big step

More information

5 Myths about Leading Virtual Teams

5 Myths about Leading Virtual Teams 5 Myths about Leading Virtual Teams By Gihan Perera www.gihanperera.com The workplace of the 21 st century has changed, with more telecommuting, outsourcing, and globally dispersed teams. As a result,

More information

Interest Rates: Loans, Credit Cards, and Annuties. Interest Rates: Loans, Credit Cards, and Annuties 1/43

Interest Rates: Loans, Credit Cards, and Annuties. Interest Rates: Loans, Credit Cards, and Annuties 1/43 Interest Rates: Loans, Credit Cards, and Annuties Interest Rates: Loans, Credit Cards, and Annuties 1/43 Last Time Last time we discussed compound interest and saw that money can grow very large given

More information

DIALOGTECH. The 49% ROI Mistake Marketers Don t Know They re Making WHY CALL ATTRIBUTION IS SO CRITICAL TO MOBILE MARKETING

DIALOGTECH. The 49% ROI Mistake Marketers Don t Know They re Making WHY CALL ATTRIBUTION IS SO CRITICAL TO MOBILE MARKETING DIALOGTECH The 49% ROI Mistake Marketers Don t Know They re Making WHY CALL ATTRIBUTION IS SO CRITICAL TO MOBILE MARKETING DIALOGTECH INSIGHTS RESEARCH REPORT The 49% ROI Mistake Marketers Don t Know They

More information

Email Archiving/Retention Frequently Asked Questions (FAQ)

Email Archiving/Retention Frequently Asked Questions (FAQ) Email Archiving/Retention Frequently Asked Questions (FAQ) 1. Why do we use email archiving? The County s need to search email has risen dramatically over the last few years, driven by public disclosure

More information