NJ Credit Union VOLUNTEER GUIDE

Transcription

1 VOLUNTEER GUIDE

2 Role of the Volunteer IMPORTANT POINTS TO REMEMBER PLEASE Provide guidance and assistance to students. Facilitate scheduled staff meetings. Follow the directions as given in this Volunteer Guide. All directions in this Volunteer Guide found written in script can be read word for word to students. Be certain break rotations and lunch schedules are followed. LOCATION OF IMPORTANT INFORMATION Student job responsibilities are found in the Job Description Notebooks. Try to read each Job Description Notebook before students arrive to gain an understanding of what each student/job will be doing. Unanswerable questions or concerns should be referred to a JA BizTown staff member. Please don t guess. PERSONAL INFORMATION Please wear your nametag. Your personal breaks may be scheduled according to need. Your lunch may be taken during the students lunch period. Please allow students to be seated at the Healthy Hut Café tables, and you may eat in the Volunteer Room. Student lunchtime is limited to 20 minutes. At the end of the day, return the Volunteer Guides and Job Description Notebooks to where you found them at the beginning of the day. This is a smoke-free facility. Please do not smoke on the property. STUDENT EXPECTATIONS Students must remain inside the JA BizTown area for the entire day. Food and drinks must remain in the eating area. This rule applies to adults also. No gum or candy is allowed in JA BizTown.

3 Helpful Hints Thank you for volunteering to assist the students at JA BizTown. The job you have today is very important. Please use the helpful hints listed below as you work with this business. If you have any questions or concerns, please ask a JA BizTown staff member. 1. does not take out a loan at the beginning of the day. 2. Business supplies (found in the business when students report to work) should be distributed to the student employees immediately so they can begin reading the Job Description Notebooks and preparing for work. 3. The Business Costs Sheet should be removed from the BizPrep envelope (comes from school) and given to the CFO who immediately begins working. All other BizPrep paperwork stays with the CEO until someone comes to collect it. 4. During business start-up, a JA BizTown staff member will come into and teach tellers how to enter customer deposits into the computer. Tellers should read their Job Description Notebook while waiting for this instruction and should not begin to use the computers prior to being taught. 5. JA BizTown business CEOs will bring their Loan Applications and Promissory Notes to the NJ Credit Union CEO after the Pledge of Allegiance. The CEOs return immediately to their business and do not wait to have the papers signed. 6. Before the end of the day, the Financial Manager should ask the CFO for the $5.00 check for supplies and take it to UPS for payment. 7. At the beginning of each break rotation, the bank is very busy. If available, please help each citizen review the following for completion before sending them to a teller: a. Citizen has endorsed the back of his/her paycheck. b. Citizen s Deposit Ticket is completed correctly. No more than $2.00 may be taken out of a paycheck per break. Citizens should have the Deposit Ticket torn out of their checkbook. c. Citizen s account number is written in the lower right hand corner of the Deposit Ticket. d. The checkbook register in the citizen s checkbook is completed correctly with the Net Deposit figure from the Deposit Ticket showing in the balance column. 8. Each JA BizTown citizen is required to open a savings account for $1.50 during his/her first visit to the credit union. 9. Tellers on break must get in line to make their deposits with other citizens. They may not make their own deposit while sitting at their teller station. 10. All business deposits go to the credit union CEO, not to a teller. 11. At the end of the day, be certain that all student Job Description Notebooks and Volunteer Guides remain in the business. 12. All students must remain in their business until they are called to report to the Closing Town Meeting. They should bring with them all of the items going back to school as we will dismiss from the Town Meeting.

4 Volunteer Directions START-UP TIME (45 minutes) Volunteer Guide Start-Up Time lasts approximately 45 minutes (to be determined by JA Staff.) Please note: Uninterrupted time for Staff Meeting #1 (see below) should begin immediately upon arrival in the business. See volunteer directions and script below which can be read to the students. Time for students to read their Job Description Notebooks and begin to complete work is to be done during this Start-Up time. After the Pledge of Allegiance, those students whose jobs take them out into JA BizTown may begin to perform their tasks. At the conclusion of the 45 minutes, a JA BizTown staff member will call all employees to leave their business for the Opening Town Meeting. Staff Meeting #1 Gather your employees into a small group around you. This is a time when you take charge of the group. As employees are introduced (see below), locate their job title and corresponding color on the Break Schedule. Explain that each student goes on break when his/her color is announced over the sound system. 1. Introduce yourself, meet the students, and review employee responsibilities: ASK: Who is the CFO? (Student answers.) (Locate his/her color on the break schedule. Ask the student to remember the color.) SAY: Your responsibilities are to print all payroll and operating costs checks. Please go to your desk now and begin to read your Job Description Notebook carefully. Follow the directions in your notebook for beginning to work on your computer. If you have any questions, I will be over to help you following this meeting. ASK: Who is the CEO? (Student answers.) (Locate his/her color on the break schedule. Ask the student to remember the color.) SAY: You are responsible for the operation of the. You will keep the combination to the safe, lend money to businesses, assist customers and supervise the staff. You have the responsibility of signing payroll checks after they have been printed by the CFO. You will also give each of our employees a Health Care Voucher that entitles them to go to Horizon for a Health Assessment and a Proof of Insurance Card.

5 ASK: Who is the Financial Manager? (Student answers.) (Locate his/her color on the break schedule. Ask the student to remember the color.) SAY: Your responsibilities include assisting the credit union CEO to complete Loan Applications for the various businesses as well as assisting the Tellers when necessary. You also will be responsible for making sure customers are greeted properly and are satisfied with the credit union s service. ASK: Who are the Tellers? (Student answers) (Locate his/her color on the break schedule. Ask the student to remember the color.) SAY: You are responsible for greeting customers, handling money and entering deposit amounts into the computer. A JA BizTown staff member will come into the credit union to train you. Do not begin to work on the computer until you have been trained. You must be alert to see that student deposit tickets and payroll checks are completed correctly before accepting them. The reputation of the NJ Credit Union depends upon you being pleasant, courteous and accurate. ASK: Who is the Savings Officer? (Student answers) (Locate his/her color on the break schedule. Ask the student to remember the color.) SAY: You are responsible for opening savings accounts for JA BizTown citizens. It is important that you work carefully and keep accurate records for yourself and for your customers. You also will be giving a speech at the closing Town Meeting about the importance of saving. SAY: Each of you needs to read your Job Description Notebook frequently to make certain that you are handling all of your responsibilities correctly. Remember if you need assistance, I am here to assist you with your job today. Assist students to prepare their checkbooks for the first trip to the Bank. SAY: After the Opening Town Meeting, your breaks will start and you will visit NJ Credit Union. Let s make certain our paperwork is ready for making personal deposits at the bank. Please look in your checkbook at your first deposit ticket. Is it completed? (It should have been finished at school.) Let s check to be certain that you have entered the correct amount on your deposit ticket. (Refer to the Gross/Net Pay Chart below.)

6 Job Title Gross Pay Net Pay CEO $9.00 $8.82 CFO $8.50 $8.33 Teller Financial Manager Savings Officer $8.00 $7.84 ASK: Have you decided how much cash you will be requesting? (Be sure each student has completely filled out a deposit ticket and has not asked for more than $2.00 in cash. Remember, cash can only be used for purchases at the Healthy Hut Café, BizBee News, or for personal philanthropic donations. All other businesses take checks or debit cards only.) SAY: If you have not already finished this at school, let s now record your first deposit into your checkbook register. (Students have been taught to use a two-line entry method for recording entries in the checkbook register. Be sure students enter, or have entered at school, the net deposit amount {from the deposit ticket} in the deposit column as well as the balance column of their checkbook register. Help them add to get a new balance.) SAY: Next, we need to be certain that you have written a check to the for $1.50 to open your savings account. You should record this check for $1.50 in the payment/debit column of your checkbook register and also the balance column. Subtract and write the new answer in the balance column. (Be sure each student subtracts $1.50 from his or her total in the balance column of the checkbook register to get a new balance.) SAY: The CEO is giving you your paycheck, and you need to endorse it please. When you leave to go on break, take your paycheck, your completed deposit ticket, and your completed checkbook register to the bank. As you leave the credit union after making your first deposit, don t forget to stop at the Savings Officer s desk to open your savings account. (Let students know that the Savings Officer will stamp their checkbook register with the words Savings Account on the transaction line.) SAY: Now, before each of you goes to your work area to begin reading your Job Description Notebook, let s quickly talk about our business goals for the day. What do you think some of our goals should be? (Students should mention teamwork, good customer service, cooperation, repayment of the bank loan and making a profit.) SAY: Now please go to your work area, read your Job Description Notebook, and begin to work. Remember, if your job requires you to leave our business you

7 must wait until after the National Anthem. This start-up time is a very important preparation time. I will visit each of you to see if I can help you get started. Opening Town Meeting JA BizTown staff will instruct students where to sit for this meeting. Remind students to be seated quickly and quietly. Break Rotation #1 Students are divided into three groups (three (3) colors) and will rotate to take breaks. While one group is on break, the other two groups continue working. Remind students to check in with the CEO before leaving for break or work-related duties. Also remind students going on break that they must go to to deposit their paychecks and open their savings account. Staff Meeting # 2 (20 minutes at the conclusion of Break Rotation #1) Have the students meet with you in a group again and bring with them their checkbooks and pencils. Remember, you must take charge of the group. Please use the entire 20 minutes and the script below to assure that you complete all necessary tasks. 1. Prepare for second and final break: SAY: Please turn to your next deposit ticket, and let s complete it. (Be sure each student completes a deposit ticket and has not requested more than $2.00 in cash. Students must also enter the net deposit, which is the bottom number on the deposit ticket. This net deposit should be entered in the deposit column, as well as the balance column, of their checkbook register. Help them add to get a new balance.) SAY: Now we need to be certain we opened our savings account when we went to the bank. Did the Savings Officer stamp Savings Account on your checkbook register, and did you subtract $1.50 from your checkbook register balance? (Be sure each student has subtracted $1.50 from his or her total in the balance column of the checkbook register.) SAY: Let s compare our checkbook register entries with the items we have bought to be certain that all purchases are being recorded in our checkbook register. (Compare registers with purchased items to be certain that employees are recording each purchase. If not, help students bring the registers up-to-date.) SAY: This next break is your last chance to go shopping. Watch your time carefully and spend your money wisely You must spend it during this break before leaving JA BizTown, and if you are not careful, you will run out of time. (Be sure each student knows to listen for the break color announcement to know when to leave on break and when to return.

8 If time, help them look in their checkbook register and know how much money they have left to spend.) 2. If time allows, discuss the first production period by asking the following questions: ASK: Are we making citizens deposits in speedy time and doing it correctly? ASK: Are we being courteous to our customers? Break Rotation #2 Students are divided into three groups and will rotate to take breaks. While one group is on break, the other two groups continue working. Remind students to check in with the CEO before leaving for break or work-related duties. Also, remind students going on break that they must first go to the to deposit their paychecks and go shopping. Closing Staff Meeting and Clean-Up (15 minutes) Have the students meet with you in a group and bring their checkbooks and pencils. Remember, this is the final staff meeting of the day. The time allotted for this final Staff Meeting and Clean-Up period is 15 minutes. Please use the entire 15 minutes to accomplish both goals in the manner most suitable for your business. All business production is over, and it is time to reflect on the day and discuss whether or not the business was successful. 1. Reflection ASK: How many of you remember what our business goals were today at JA BizTown? (Review with students that they mentioned teamwork, good customer service, cooperation, repayment of the bank loan and making a profit.) ASK: Did we meet any of these business goals? (Ask the CFO to give a brief report about loan repayment. If the loan was repaid, discuss how that repayment spelled success and review the concept of profit. If the loan was not repaid, discuss why and what could have been done differently to insure business success.) ASK: What are some things that you learned today about how a business becomes successful? (Briefly review and discuss the importance of teamwork, individual job responsibility, proper pricing, advertising, etc. necessary for a business to be successful.) ASK: How many of you feel that you were personally successful today? Why? Why not? (Discuss the importance of being an effective business team member.)

9 SAY: Name some of the challenges of keeping an accurate personal checkbook register. Name a benefit of keeping an accurate checkbook register. ASK: Why is it important that before we attend the Closing Town Meeting, we each lend a hand to clean our JA BizTown business? (Discuss what needs to be done to effectively clean the business. Oversee cleanup completion by the students.) 2. Clean-Up Store all materials and supplies back in the original location. Pick-up everything on the floor. Check to make sure all student Job Description Notebooks and Volunteer Guides are returned. Do not turn off the computers. Students should take all personal paperwork (especially student checkbooks) back to school for follow-up with the teacher. Collect these items into the BizPrep envelope to be given to a teacher or the business CEO. All personal purchases should be taken back to school also. 3. Money Collection Collect from students and adults all JA BizTown coins, dollar bills and other JA BizTown re-usable student materials. Give them to a JA BizTown staff member or leave them in the business. SAY: When our business is clean, please gather your personal belongings and stand by the doorway until we are called by the JA staff to attend the Closing Town Meeting. (Be certain that students leave no personal items behind. Leave all uniforms or materials belonging to JA BizTown in the business and wait to be called for the Closing Town meeting.) Closing Town Meeting Have students wait in their business until the announcement for the Closing Town Meeting is made. JA BizTown staff will instruct students where to sit for this meeting. Please remind students to be seated quickly and quietly. Dismissal Thank you for your assistance today. We couldn t have operated without you!

10 JA BizTown Jobs New Jersey Credit Union CEO 1. Receives Loan Applications and Promissory Notes from business CEOs. 2. Signs all credit union payroll and expense checks. 3. Keeps all Promissory Notes at desk until picked up by the District Attorney. 4. Signs Lease Agreement for business space. 5. Collects and records business deposits. 6. Returns all approved business Loan Applications to the business CEOs after approval by the Financial Manager. 7. Supervises employees and business operations. 8. Prepares and gives a speech at the Closing Town Meeting. TELLER 1. Greets customers as they open personal credit union accounts. 2. Processes paychecks and accepts personal deposits. 3. Disburses to customers a maximum of $2 cash per pay period. 4. Enters customers personal account transactions into the credit union computer system. 5. Assists Financial Manager when necessary. 6. Counts and reports total amount of cash in cash drawer at end of day. Job Descriptions CFO 1. Inputs employee payroll information. 2. Prints and distributes employee payroll checks. 3. Prints all business expense checks and keeps until they are collected. 4. Keeps records of business expenses and payments. 5. Signs business checks if CEO is unavailable. 6. Assists with other business duties (time permitting) when other employees are on break. FINANCIAL MANAGER 1. Delivers the $5.00 check for supplies to the UPS CEO. 2. Distributes cash to tellers. 3. Delivers credit union deposit bags to all businesses throughout the day or when necessary. 4. Receives all business Loan Applications from the credit union CEO for review and initialing. 5. Assists CEO to process grants. 6. Files business checks and all paperwork given to him/her by the credit union CEO. SAVINGS OFFICER 1. Visits each JA BizTown business to record the number of employees in each business. 2. Greets customers as they come to open personal savings accounts. 3. Visits businesses to open personal savings accounts of those citizens who did not open one during their break. 4. Reviews and stamps each customer s Checkbook Register to indicate that a deposit to savings has been made. 5. Issues Savings Certificates to customers. 6. Prepares savings report to be given at the Closing Town Meeting.

11 Volunteer Checklist Business Start-Up Completed CEO has the BizPrep envelope (brought from school) CFO has the Business Costs Sheet (found in the BizPrep envelope) employees review their Job Description Notebooks (green binders) CFO enters all employees and jobs into the computer CFO prints payroll #1 and payroll #2 and places in appropriate folders on their desk Volunteer facilitates Staff Meeting #1 (see guidebook for script) Students prepare their checkbooks for first trip to the bank Financial Manager counts out starting cash for each Teller s moneybox Opening Town Meeting Volunteer helps students get seated in front of City Hall and observes At completion of Meeting, students return to business; CEO signs & distributes paycheck #1 Break Rotation #1 Volunteer reminds students to eat lunch, deposit paychecks, be a consumer, and vote at City Hall Financial Manager approves all Loan Applications CEO receives Loan Applications & Promissory Notes Financial Manager completes Application for Charter CFO completes his/her checklist (found on their clipboard) Savings Officer gives citizens Certificate of Savings upon opening savings accounts CFO pays all business bills CEO helps businesses complete their deposits (CEOs will bring deposit tickets to bank) Staff Meeting #2 Volunteer helps students prepare deposit tickets for paycheck #2 CEO signs and distributes payroll #2 Break Rotation #2 Volunteer reminds students to deposit paychecks, be a consumer, and vote at City Hall Students continue working through job responsibilities (see list in Break Rotation #1) CEO completes Merit Certificates for businesses that paid off their loans & puts in BizPrep envelopes to return to school Financial Manager takes a check from the CFO to UPS for supply costs CFO prints Accounting Report and puts in BizPrep envelope Closing Staff Meeting & Business Clean Up CEO & Savings Officer complete Closing Speech Guidelines (in their binders) Volunteer facilitates Closing Staff Meeting (see guidebook for script) All employees clean up the business (e.g., money, work attire remain) Closing Town Meeting Volunteer asks students to take personal items to Town Meeting, including BizPrep Envelopes Volunteer helps students get seated in front of City Hall and observes NJBT 14 JA BizTown Simulation