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1 Operations Management SCM , Summer Online Version Instructor Dr. Larry Taube Web Resources UNCG Blackboard Course Management System: Blackboard Guidelines: 1. Check Blackboard DAILY! 2. Make sure you update your Internet browser so that Blackboard functions properly on your computer lrtaube@uncg.edu ( is the most efficient way to contact me.) Rules: 1. Put SCM 302 somewhere in the subject line. 2. Use your UNCG account. 3. Try not to ask me questions that you can answer yourself by looking at the syllabus or the blackboard site. You should read the Welcome info followed by the Syllabus a couple of times. 4. Don't expect an immediate reply. I usually respond with a one day lead time, but often sooner. 5. When replying to one of my s, please leave all info in your reply. Telephone/Office Bryan421 Summer 2011 Start Date Monday, May 23 Finish Date Friday June 24 AACSB and Bryan Student Learning Objectives: Oral & Written Communications Content: These topics are addressed through the homework, project memos, class discussions, and individual participation. Technology Applications: This is addressed through the application of spreadsheets to aid in the decision-making process. Several different spreadsheet models are used at different points throughout the course, as this online course emphasizes Excel. Students will be expected, whenever possible, to use appropriate information technology in the completion of assignments.

2 Ethical Perspectives: Even though specific coverage of ethical issues is generally not done in this class, students will be made aware of the importance of ethical considerations in making location decisions. Our discussion here always includes the pros and cons of locating a new facility in say Mexico or Ghana or Germany. Global Perspectives: This course spends a great deal of time on worldwide competition, the Japanese development of JIT and its application by others, global supply chain management, and global manufacturing. Demographic Diversity Perspectives: This course discusses the cultural impacts on different work forces. Political, Social, Legal, Regulatory & Environmental Perspectives: Of these five perspectives, the environmental perspective receives the greatest amount of emphasis. Companies focus operations on making better products, and part of being better is being environmentally sound. General Education Student Learning Objectives: This course builds on UNCG's general education categories of Critical Thinking, Analytical Capabilities, Written Communication Skills, and the Global Marker. COGNITIVE COURSE OBJECTIVES Upon completing the course, the student should be able to: 1) Differentiate between productivity, effectiveness, efficiency, and other performance measures for operations management. 2) Use project management techniques to plan a project. 3) Distinguish between long range, intermediate range, and short range capacity planning in operations management. 4) Compare and contrast the different types of conversion systems (i.e., project, job shop, mass production, and continuous process). 5) Explain the factors that make a service operation more difficult to manage as compared to a manufacturing operation. 6) Understand the role played by total quality management in organizations. 7) Develop and use a process control chart for managing quality. 8) Identify the factors that influence the location of service vs manufacturing facilities. 9) Identify the important issues related to facility design decisions. 10) Understand the role of a forecasting system in the operations of an organization. 11) Describe the typical objectives and constraints in the aggregate planning problem related to both manufacturing and service organizations. 12) Differentiate the inventory management concerns between dependent demand items and independent demand items. 13) Understand the value and importance of various Just-In-Time/Total Quality Management ( JIT/TQM or Pull ) systems and techniques. 14) Discuss the role of Enterprise-wide Resource Planning (ERP) Systems in organizations in general, and supply chain/network management in particular. 15) Think systemically about organizations and management processes, and demonstrate these abilities in one or more appropriate forms: flow process chart, report to management, memorandum, proposal, and/or feasibility report.

3 Lesson Plans and Schedule This course is divided into 40 lessons and 4 exams. Each lesson is equivalent to a 50 minute class period on average, and you should spend about 100 minutes preparing for each lesson! At the end of each 10 lessons, there is a two-part exam; one part of the exam has only multiple choice questions, and the other part has problems and essays. Topic #1: Strategy and Strategic Capacity Management (10 Lessons) Ex #1- May 31, 2011 Topic #2: Processes (10 Lessons) Exam #2- June 8, 2011 Topic #3: Supply Chains (10 Lessons) Exam #3- June 16, 2011 Topic #4: Inventory (10 Lessons) Exam #4- June 24, 2011 Schedule for Topic 1: Strategy and Strategic Capacity Management Date Activity Lesson 1: Read pages 2-18 of Chapter 1. Lesson 2: Read pages of Chapter 2. 5/25/11 MC Quiz on Chapter 2: Due at 11:59PM (all CONNECT Hwk&Quizzes are due at this time!) Lesson 3: Read pages of Chapter 7. Lesson 4: Read pages of Chapter 7. Lesson 5: Read pages of Chapter 7. View Solved Problems #2 and #4 on pages 208 and /26/11 MC Quiz on Chapter 3: Due at 11:59PM 5/27/11 CONNECT Homework Quiz 1 - Project Management: Due at 11:59PM Lesson 6: Read pages of Chapter 3 and of Appendix B. Lesson 7: Read pages and pages of Chapter 3. Lesson 8: Read pages of Chapter 4. View Screencam Tutorial ( on Break-even Analysis in Excel (Ch 4) Work Practice Problem Set 2. 5/28/11 MC Quiz on Chapter 7: Due at 11:59PM 5/30/11 CONNECT Homework Quiz 2 - Breakeven Analysis: Due at 11:59PM Lesson 9: Review Chapter 7 readings and PowerPoint presentations (Lessons 3, 4 and 5).

4 5/30/11 Submit Video Memo 1 by 11:59PM 5/31/11 Exam 1 Lesson 10: Prepare for Exam 1. Review Topic 1 PowerPoint presentations. Review first two Problem Quizzes, and work all practice problems. Understand Solved Problem #2 on pp and Solved Problem #3 on pp Exam 1: The Multiple Choice part will be available on May 31 from 12:01am to 11:59pm. It is a 20 min test and must be taken on the Connect site. The Problems part will be available on May 31 from 12:05am to 11:55pm. It is a 75 minute test and must be submitted via Online Exams/Exam 1 by 11:55pm. Schedule for Topic 2: Processes Date Activity Lesson 11: Read pages of Chapter 5. 6/2/11 MC Quiz on Chapter 5 Lesson 12: View the Video on Queueing at Disney World (Chapters 3 and 5). 3 page memo. Lesson 13: Read pages 64-73, of Chapter 4. View Chapter 4 DVD Video: The Product-Process Matrix. Lesson 14: Read pages of Chapter 4. 6/3/11 MC Quiz on Chapter 4 Lesson 15: Work Practice Problem Set #3: Line Balancing. View Screencam Tutorial ( on Line Balancing in Excel (Chapter 4). Be familiar with Solved Problems 4 and 5 on pp /3/11 CONNECT Homework Quiz 3 - Assembly Line Balancing: Due at 11:59PM Lesson 16: Read pages of Chapter 6. Lesson 17: Read pages of Chapter 6. 6/6/11 MC Quiz on Chapter 6 Lesson 18: Read pages and on Process Control. View Screencam Tutorial ( on SPC using Excel (Chapter 6). Work Practice Problem Set #4: SPC Charts.

5 6/6/11 CONNECT Homework Quiz 4 - Quality Control: Due at 11:59PM Lesson 19: View Chapter 6 DVD Video on Six Sigma at Caterpillar. Write a three page memo. 6/7/11 Submit Video Memo 2 by 11:59PM 6/8/11 Exam 2 Lesson 20: Review PowerPoint files and practice problems from Chapters 4, 5 and 6. Understand differences between Product-Process Matrix and Service System Design Matrix. Understand Solved Problems 4 and 5 on pp , and Exhibits 6.14 and Be able to produce X-bar and R charts. Exam 2: The Multiple Choice part will be available on June 8 from 12:01am to 11:59pm. It is a 20 min test and must be taken on the Connect site. The Problems part will be available on June 8 from 12:05am to 11:55pm. It is a 75 minute test and must be submitted via Online Exams/Exam 2 by 11:55pm. Schedule for Topic 3: The Supply Chain Date Activity Lesson 21: Read pages of Chapter 8. Lesson 22: Read pages of Chapter 8. 6/10/11 MC Quiz on Chapter 8 Lesson 23: Read pages of Chapter 9. Lesson 24: Read pages of Chapter 9. 6/11/11 MC Quiz on Chapter 9 Lesson 25: Read pages , and of Chapter 11. 6/13/11 MC Quiz on Chapter 11 Lesson 26: View ScreenCam Tutorial on Forecasting (Chapter 11). View Excel Forecasting Templates. Lesson 27: Excel and Forecasting Practice Problem Set. 6/13/11 CONNECT Homework Quiz 5 - Forecasting: Due at 11:59PM Lesson 28: Read pages of Chapter 12. Lesson 29: Read pages of Chapter 12. Concentrate on Plans 1 and 2 ONLY.

6 6/14/11 MC Quiz on Chapter 12 Lesson 30: Aggregate Planning Problem Set View ScreenCam Tutorial on Aggregate Planning (Chapter 12). View Excel Aggregate Planning Templates. 6/14/11 CONNECT Homework Quiz 6 - Aggregate Planning: Due at 11:59PM 6/15/11 Submit Video Memo 3 by 11:59PM ; View all 3 Ford Videos from Volume 12 6/16/11 Exam 3 Prepare for Exam 3. See the Exam 3 Study Guide folder in the Exam Preparation area of Blackboard. Exam 3: The Multiple Choice part will be available on June 16 from 12:01am to 11:59pm. It is a 50 min test and must be taken on the Connect site. The Problems part will be available on June 16 from 12:05am to 11:55pm. It is a 75 minute test and must be submitted via Online Exams/Exam 3 by 11:55pm. Schedule for Topic 4: Inventory Date Activity Lesson 31: Read pages of Chapter 13. Lesson 32: Read pages of Chapter 13. Lesson 33: Read pages (skip pp eqns.) and pp of Chapter 13. 6/20/11 Take the MC Quiz on Chapter 13. View the Chapter 13 ScreenCam Tutorial and the Excel Templates on Inventory Management ( Ignore the single-period model. Work all Practice Problems on Inventory posted in Exam Preparation/Exam 4 Study Guide. 6/21/11 CONNECT Homework Quiz 7 - Inventory Management: Due at 11:59PM Lesson 34: Read pages of Chapter 14. Lesson 35: Read pages of Chapter 14. 6/21/11 MC Quiz on Chapter 14 Lesson 36: Read pages (plus Exhibit 14.15) of Chapter 14. View the Chapter 14 ScreenCam Tutorial on MRP using Excel ( Work all Practice Problems on MRP posted in Exam Preparation/Exam 4 Study Guide. View Chapter 14 Solved Problem using Excel (see second video on this Lesson page).

7 6/22/11 CONNECT Homework Quiz 8 - MRP: Due at 11:59PM Lesson 37: Read pages (plus Exhibit 10.10) of Chapter 10. Lesson 38: Read pages (Minimized Setup Times only) of Chapter 10. Lesson 39: View Hewlett Packard Video on JIT. (Go to and select HP - Stockless Production. ) 6/22/11 Take MC Quiz on Chapter 10. View Video on JIT at McDonald's (textbook website, OM Videos, Operations Management Top 10). Write a three page memo and submit it, following the instructions posted in 302 Documents/Video Memos. 6/23/11 Submit Video Memo 4 by 11:59PM 6/24/11 Exam 4 Lesson 40: Review Practice Problems posted in Exam Preparation/Exam 4 Study Guide. Exam 4: The Multiple Choice part will be available on June 24 from 12:01am to 11:59pm. It is a 50 min test and must be taken on the Connect site. Quizzes The Problems part will be available on June 24 from 12:05am to 11:55pm. It is a 75 minute test and must be submitted via Online Exams/Exam 4 by 11:55pm. Each chapter (with the exception of Chapter 1) has an online quiz. You will have 10 minutes to answer 10 multiple choice and T/F questions. You may take each quiz twice in a 24-hour time span and receive credit for your best grade. Your lowest quiz grade (of the 13) will be dropped. Problem Sets Each exam will have two problem types assigned to it as part of the problems/essay exam. You should work ALL of the problems assigned below in order to be best prepared for the exams. These are NOT graded! Exam 1: Exam 2: Exam 3: Exam 4: Problem Set #1: Project Management and Problem Set #2: Graphical Breakeven Analysis Problem Set #3: Line Balancing and Problem Set #4: SPC Charts Problem Set #5: Forecasting and Problem Set #6: Aggregate Planning Problem Set #7: Inventory Management and Problem Set #8: MRP

8 Each Problem Set has a Practice Set and a graded Problem Quiz. You are strongly encouraged to complete ALL of the Practice Set before you attempt the graded Problem Quiz. The specific problems in each practice set are given in the Exam Preparation folder of Blackboard. Exam problems resemble some combination of the practice and quiz problems. CONNECT Homework Quizzes There is one on-line CONNECT Homework Quiz for each problem set (#1-8). You may attempt each on-line problem twice in a 24 hour time span and receive credit for your better grade. Video Memos There are four writing assignment using different videos from the textbook's DVD. There are specific questions available on Blackboard for each different video. You must provide a two to three page memo, using a memo format. They will be graded on both content and writing style. Please practice all relevant concepts from MGT309 and/or various written communication courses. Each Video Memo is worth 25 points, and due dates are posted in the Topic Schedules above. The source DVD videos are Queueing Featuring Disney World, Six Sigma at Caterpillar, Supply Chain Management at Ford, and Ford Flexible Manufacturing. Exams There will be four exams and NO comprehensive final. The fourth exam will be held on June 24. The exams consist of two parts: a Part 1 with online multiple choice and T/F components and a Part 2 with online (homework) problems and essay components. These questions will require you to understand the material; memorizing terms will not be sufficient. You will probably NOT have time to look up answers! Make-up exams will be given only in the event of religious holidays, illness, official school functions, or serious personal difficulties (e.g. a death in the family). No other excuses are valid. Any illness or injury must be documented by a qualified medical professional. If you know beforehand that you will be unable to take an exam, you must make arrangements with me AT LEAST 24 HOURS before the regular exam is given; otherwise, you will receive no points for that exam. Any questions that you may have about your exam that might involve the change of score (i.e. re-grades, addition errors) must be taken care of before the next exam. Grading Policy 4 points each: 400 points 12 points each: 120 points 8 problem points each: 80 points 4 video 25 points each: 100 points Total points: 700 points

9 Anyone earning 90% of the above 700 points will received at least a grade of A-. Anyone earning 80% of the 700 points will receive at least a grade of B-. Anyone earning 70% of the 700 points will receive at least a C-. A grade of D will be given to all earning at least 65% but less than 70%. All others will receive a grade of F. All grades will be posted on Blackboard, so you can always find the number of points you have earned in the course. Faculty and Student Guidelines Our Commitment (see Special Note re Online Courses: as we communicate with each other via s and other electronic methods, it is important to know that the "listener" can't see our expressions or "read between the lines." It is easy to offend someone re s, and never know you did! I think each of us needs to be thoughtful with our messages in this context. The administration, faculty, staff, and students of the Bryan School of Business and Economics at UNCG are committed to professional and ethical behavior in all areas of their academic and professional lives. The principles and expectations established in this document and the addendums encompass many aspects of professional behavior and integrity. It is not an exhaustive list, since change is part of life both inside and outside the university. This set of Guidelines constitutes a statement of values and expectations; concerns and issues are still best addressed by conversations between the individual faculty member and student. If further discussions are necessary, please contact the faculty member s Department Head. Expectations of All Learning Community Members: The first sentence of the UNCG Student Code of Conduct is: Members of the UNCG community respect fundamental principles for ensuring a campus environment conducive to peaceful and productive living and study. These principles include five values: honesty, trust, fairness, respect, and responsibility. All university members (students, faculty, and staff) have a responsibility to uphold these five values, and this is true in the Bryan classroom environment (both face-to-face and web) and related academic activities.