ALD Automotive RETURN INSPECTION GUIDE

Transcription

1 ALD Automotive RETURN INSPECTION GUIDE

2 FAIR wear and tear standards ALD s inspection-on-return is performed by an independent external company. The inspections-on-return for all returning leasing cars are performed applying the same process and an inspection-on-return form is filled in that connection. The inspectionon-return inspectors assess the possible repair costs and advise the customer as necessary on how to fill in the damage report. The possible repairs will be performed cost-effectively with due consideration for the age of the car and its mileage reading. Minor dents are fixed using methods that do not cause cracks in the coat of paint, and this means clear savings in costs. The inspection-on-return is documented and all incidents of damage are photographed. The customer accepts the inspection done by signing the inspection-on-return form. If the customer is not present at the inspection-on-return, the form will be sent to him; the form shows possible shortcomings and defects noted. The criteria applied in inspection-on-return are set out on the following pages. Have a look at the instructions for returning a leased vehicle on our website:

3 rims/tyres Hubcaps/rims Scratches Minor abrasions Damaged coat of paint Hubcaps/rims/tyres Major abrasions Cracks Deformations Wrong types of rims Wrong types of tyres Damaged tyres

4 body and paint work Minor stone impacts in the front of the vehicle Scratches and abrasions in the vicinity of door handles Faded paint work Abrasions to paint work caused by car-wash equipment Under 2 cm in diameter Individual dents without the paint work being damaged Individual depressions without the paint work being damaged Dents over 2 cm in diameter without paint work damage and with damage to paint work Depressions over 2 cm in diameter without damage to paint work and with damage to paint work Collision damage not repaired Broken mirrors Damage to paint work requiring painting Removal of tapes and stickers Damage caused by roof racks

5 bumpers/body mouldings Minor scratches on bumpers and body mouldings Minor scratches and abrasions on edges of doors Significant scratches on bumpers and body mouldings Cracks in bumpers

6 windows, lamps Scratches on lamps Minor stone impacts on windscreen without cracks Cracks in lamps Broken lamps Cracks and bulls-eyes in windscreen and other windows

7 inside of vehicle Faded surfaces Abrasions Normal soiling Persistent stains Holes and tears Difficult to remove dirt and smells Animal hairs (requiring replacement of upholstery)

8 marks left by removal of accessories BASIS FOR ASSESSMENT miscellaneous Small, concealed screw holes Modifications, which cannot be reverted to former state Visible screw holes and which cannot be concealed UNACCEPTABLE SHORTCOMINGS Equipments not returned Second set of tyres Missing wheelnuts, locking wheelnuts Hubcaps Engine heater cord Car radio code card, code number Tools Spare set of keys Service manual Owner s manuals If you have left any belongings in the car, please enquire about them at the ALD Automotive return point. Please check the contact information on our website: We keep lost property for three months after returning the car.

9 Algeria Australia Austria Belgium Brazil China Croatia Czech Republic Denmark Egypt Estonia Finland France Germany Hungary India Italy Latvia Lithuania Luxembourg Malaysia Mexico Morocco Netherlands Norway Poland Portugal Romania Russia Serbia Slovakia Slovenia Spain Sweden Switzerland Turkey UK Ukraine United States ALD Automotive Customer Service number P.O.Box 194 to return inspection Ohtolankatu FI Vantaa, Finland Fax