Job Aids for Field Replacements (FRUs) for the Avaya S8400 Server

Transcription

1 Job Aids for Fied Repacements (FRUs) for the Avaya S8400 Server Issue 3 January 2008

2 2007 Avaya Inc. A Rights Reserved. Notice Whie reasonabe efforts were made to ensure that the information in this document was compete and accurate at the time of printing, Avaya Inc. can assume no iabiity for any errors. Changes and corrections to the information in this document may be incorporated in future reeases. For fu ega page information, pease see the compete document, Avaya Lega Page for Hardware Documentation, Document number To ocate this document on our website, simpy go to and search for the document number in the search box. Documentation discaimer Avaya Inc. is not responsibe for any modifications, additions, or deetions to the origina pubished version of this documentation uness such modifications, additions, or deetions were performed by Avaya. Customer and/or End User agree to indemnify and hod harmess Avaya, Avaya's agents, servants and empoyees against a caims, awsuits, demands and judgments arising out of, or in connection with, subsequent modifications, additions or deetions to this documentation to the extent made by the Customer or End User. Link discaimer Avaya Inc. is not responsibe for the contents or reiabiity of any inked Web sites referenced esewhere within this documentation, and Avaya does not necessariy endorse the products, services, or information described or offered within them. We cannot guarantee that these inks wi work a of the time and we have no contro over the avaiabiity of the inked pages. Warranty Avaya Inc. provides a imited warranty on this product. Refer to your saes agreement to estabish the terms of the imited warranty. In addition, Avaya s standard warranty anguage, as we as information regarding support for this product, whie under warranty, is avaiabe through the foowing Web site: Copyright Except where expressy stated otherwise, the Product is protected by copyright and other aws respecting proprietary rights. Unauthorized reproduction, transfer, and or use can be a crimina, as we as a civi, offense under the appicabe aw. Avaya support Avaya provides a teephone number for you to use to report probems or to ask questions about your product. The support teephone number is in the United States. For additiona support teephone numbers, see the Avaya Web site:

3 Contents Job Aid: Repacing the Avaya S8400 Server Before you begin Shutdown the server Remove the hard drive Remove soid state drive Repace the server Disabe the boot timer Remaster the hard drive Job Aid: Repacing the hard drive on the Avaya S8400 Server Hard drive faiure Functions preserved when the hard drive fais Functions not preserved when the hard drive fais Before you begin Shutdown the server Remove the hard drive Repace the hard drive Reseat the server in the carrier Disabe the boot timer Remaster the hard drive Job Aid: Repacing the server interface circuit pack in the Avaya S8400 Server configuration Before you begin Shutdown the server Remove the SIPI Repace the SIPI Assigning IP address to the SIPI circuit pack Cearing the ARP cache on the aptop Logging into the SIPI Setting the contro interface Resetting the SIPI Verifying SIPI transations Verifying SIPI connectivity Insta the icense and authentication fie Job Aid: Repacing the soid state drive (SSD) Issue 3 January

4 Contents on the Avaya S8400 Server Required parts and equipment Downoad service packs and obtain information To downoad a Communication Manager service pack To downoad service pack and anguage fies for IA770 INTUITY AUDIX Messaging Obtaining Ethernet interface IP address and subnet mask Backup the server Back up Communication Manager transations Backup IA770 INTUITY AUDIX transations Shutting down IA Power down the server Power down the server through the Web interface Power down the server manuay Remove soid state drive Repace the soid state drive Reseat the server in the carrier Disabe the boot timer Re-insta Communication Manager and INTUITY AUDIX Verify the software version Set the time, date, and time zone Copy fies to the S8400 Server Determining whether optiona anguages are needed Downoading optiona anguage fies, if needed Insta Communication Manager service pack(s) Insta INTUITY AUDIX service pack(s) Configure network parameters Verify connectivity Restore data Verify the server configuration data Insta Communication Manager authentication fie Reboot the server Ensure that IA770 INTUITY AUDIX is running Verify that IA770 INTUITY AUDIX Messaging has started Starting IA770 INTUITY AUDIX Messaging with the Messaging Web pages Starting IA770 INTUITY AUDIX Messaging with the command ine Pace test phone cas Job Aids for Fied Repacements (FRUs) for the Avaya S8400 Server

5 Contents Copy IP Phone firmware to the media server Restore the 4600-series phone configuration fie Return the defective soid state drive Job Aid: Supported CD/DVD-ROM drives Panasonic Digistor TEAC Addonics Connecting to the server Issue 3 January

6 Contents 6 Job Aids for Fied Repacements (FRUs) for the Avaya S8400 Server

7 Job Aid: Repacing the Avaya S8400 Server! Important: Important: Aways check the Avaya Support Website for Product Correction Notices at and seect Product Correction Notices (A Avaya products) in the MOST POPULAR PRODUCTS IN SUPPORT section. This job aid describes the procedures required to repace an Avaya S8400 Server (TN8400AP circuit pack), Materia ID Before you begin Shutdown the server Remove the hard drive Remove soid state drive Repace the server Disabe the boot timer Remaster the hard drive Before you begin Before repacing the Avaya S8400 Server you must have the foowing: S8400 MS (repacement Avaya S8400 Server, Materia ID ) #1 cross-point (Phiips) screwdriver Antistatic wrist strap Antistatic mat ELECTROSTATIC ALERT: ELECTROSTATIC ALERT: Wear the antistatic wrist strap whenever you are touching any part of the Avaya S8400 Server. After removing the hard drive or the server, pace it carefuy on the antistatic mat. Both the antistatic wrist strap and the antistatic mat shoud be connected to a common ground Issue 3 January

8 Job Aid: Repacing the Avaya S8400 Server Shutdown the server To shut down the Avaya S8400 Server: 1. Perform a compete server backup to the LAN or to the transations Compact Fash card (front sot of the Avaya S8400 Server). 2. Hod the Shutdown button (Note 1 in Figure 1: Avaya S8400 front facepate on page 9) for more than two (2) seconds 8 Job Aids for Fied Repacements (FRUs) for the Avaya S8400 Server

9 Shutdown the server Figure 1: Avaya S8400 front facepate ckdf840a LAO TN8400AP Media Server 04J HV0 AVAYA Figure notes: 1. Circuit pack faiure LED (red) 2. USB port 3. Compact Fash sot 4. Shutdown button 5. OK to remove LED 6. Services Ethernet port 7. Safety atch The green OK to Remove LED (Note 2 in Figure 1) fashes to indicate that shutdown is in progress. 3. When the green OK to Remove LED is on steady unatch the circuit pack (Note 3 in Figure 1: Avaya S8400 front facepate on page 9), side it out of its sot, and set it on the antistatic mat. If you need to power down the carrier in which the Avaya S8400 Server was ocated, you can safey do so now Issue 3 January

10 4GB Job Aid: Repacing the Avaya S8400 Server The Avaya S8400 Server has a cabe adapter attached at the rear of the carrier. Leave this adapter and its cabe connections in pace during the entire repacement procedure. Remove the hard drive The Avaya S8400 Server has a hard drive that you can remove and re-insta on the repacement Avaya S8400 Server. To remove the hard drive on the Avaya S8400 Server: 1. Note the position of the back identifying strip on the ribbon cabe as shown in Figure 2: Removing the ribbon cabe from the hard drive on page 10. Figure 2: Removing the ribbon cabe from the hard drive h2dp84cr LAO OK TO REMOVE CARD IN USE ALARM 2. Whie hoding the hard drive with one hand, remove the four (4) mounting screws from the bottom of the circuit pack, as shown in Figure Job Aids for Fied Repacements (FRUs) for the Avaya S8400 Server

11 4GB Remove the hard drive Figure 3: Removing the hard drive from the Avaya S8400 Server OK TO REMOVE CARD IN USE ALARM 3 SERVICE h2dp84dr LAO Figure notes: 1. P2401 Connector 2. Hard drive 3. Hard drive standoffs 4. Mounting screws 3. Remove the cabe connection to the circuit pack from the connector marked P2401 on the circuit pack. 4. Keep the standoffs on the hard drive and set the hard drive and standoffs on the antistatic mat for re-instaation ater Issue 3 January

12 Job Aid: Repacing the Avaya S8400 Server Remove soid state drive The soid state drive is a Compact Fash card with Avaya Communication Manager and associated fies on it. You can remove this Compact Fash card from the od Avaya S8400 Server and re-use it on the repacement Avaya S8400 Server.! CAUTION: CAUTION: Do not confuse the soid state drive Compact Fash card that resides internay on the circuit pack with the Compact Fash card containing transations that you insert on the front pane. Do not interchange the two cards. 1. Lift the retainer cip and remove the Compact Fash card from the soid state drive connector as shown in Figure 4: Removing the soid state drive from the Avaya S8400 Server on page 12. Figure 4: Removing the soid state drive from the Avaya S8400 Server SERVICE OK TO REMOVE ALARM CARD IN USE Figure notes: 1. Soid state drive connector 2. Retainer cip h2dp8cpr LAO SSD (Compact Fash card with Avaya Communication Manager and associated fies) 2. Set the soid state drive (Compact Fash card) on the antistatic mat for re-instaation ater. 12 Job Aids for Fied Repacements (FRUs) for the Avaya S8400 Server

13 Repace the server Repace the server To repace the Avaya S8400 Server: 1. Carefuy remove the repacement Avaya S8400 Server from its protective antistatic packaging and pace it on the antistatic mat. 2. Repace the soid state drive (Compact Fash with Avaya Communication manager) that you removed earier into the soid state drive connector (Note 1 in Figure 4: Removing the soid state drive from the Avaya S8400 Server on page 12) and secure the retainer cip.! CAUTION: CAUTION: Ensure that you repace the correct Compact Fash card in the correct connector. Do not pace the Compact Fash card with transations in the soid state drive connector. 3. If you are re-using the origina hard drive: a. Remove the hard drive from the new Avaya S8400 Server by competing the section tited Remove the hard drive on page 10. b. Mount the origina hard drive on the new Avaya S8400 Server by positioning the standoffs on the hard drive. c. Attach the ribbon cabe to the hard drive (see Figure 3: Removing the hard drive from the Avaya S8400 Server on page 11). d. Attach the remaining end of the ribbon cabe to the circuit pack (connector P2401). e. Leaving the standoffs in pace, fip the hard drive over and mount it to the circuit pack using the four (4) mounting screws (see Figure 3: Removing the hard drive from the Avaya S8400 Server on page 11). 4. If you are re-using the Compact Fash card with transations on it: a. Remove the new card from the sot on the front facepate of the circuit pack (Note 4 in Figure 1: Avaya S8400 front facepate on page 9). b. Repace the od card in the sot on the front facepate of the circuit pack. If you are using the new card, eave the Compact Fash card in the sot on the front facepate of the circuit pack. 5. Insert the circuit pack into the carrier sot, side it a the way into the carrier, and atch the circuit pack in pace. 6. Power up the carrier if you removed power earier. 7. Wait unti the server boots up and the red circuit pack faiure LED (Note 5 in Figure 1: Avaya S8400 front facepate on page 9) is off Issue 3 January

14 Job Aid: Repacing the Avaya S8400 Server Disabe the boot timer Athough one of the MPC boot timer s primary functions is to monitor the reboot/boot, you shoud disabe this function whenever you are remastering the hard drive and/or reoading the soid state drive (SSD) on the S8400 server. Disabing the boot timer greaty increases the remastering reiabiity and decreases the time required. To disabe the boot timer through the MPC Web interface: 1. Connect the services aptop computer to the Services Port on the front pane of the S8400 server. 2. From a command window type arp -d and press Enter. 3. Open a browser window and type in the Address fied. This is the address for the MPC Web pages, not the Communication Manager Web pages. Aso ensure that the URL is https. 4. Log in as craft. 5. At the Avaya TN8400 Home window seect the System Bade ink. The System Bade / Overa Heath page dispays. 6. In the System Contros section at the bottom of the page, cick on the Boot protection fied. 7. In the Setting fied cick on the pu-down menu and seect 0: Boot timer Disabed and then cick on the Set Contro. 14 Job Aids for Fied Repacements (FRUs) for the Avaya S8400 Server

15 Remaster the hard drive Remaster the hard drive To remaster the hard drive on the Avaya S8400 Server: 1. If you are using the new hard drive, remaster it (which aso remasters the SSD) and re-insta Communication Manager from the origina CD using the USB CD/DVD reader. For more information on how to perform these procedures see Instaing and Configuring the Avaya S8400 Server, After the remastering process is competed, Communication Manager reboots and sends the MPC a new set of configuration data which automaticay re-enabes the MPC boot timer Issue 3 January

16 Job Aid: Repacing the Avaya S8400 Server 16 Job Aids for Fied Repacements (FRUs) for the Avaya S8400 Server

17 Job Aid: Repacing the hard drive on the Avaya S8400 Server! Important: Important: Aways check the Avaya Support Website for Product Correction Notices at and seect Product Correction Notices (A Avaya products) in the MOST POPULAR PRODUCTS IN SUPPORT section. This job aid describes the procedures required to repace the Avaya S8400 Server (TN8400AP circuit pack) hard drive (Materia code ): Hard drive faiure Before you begin Shutdown the server Remove the hard drive Repace the hard drive Reseat the server in the carrier Disabe the boot timer Remaster the hard drive Once the new hard disk drive (HDD) is instaed you must remaster it, which aso remasters the soid state drive (SSD) at the same time. Hard drive faiure The Avaya S8400 Server (TN8400AP circuit pack) runs Avaya Communication Manager software party on the SDD and party on the HDD: Critica Communication Manager appication fies and transations are on the SSD. Messaging appication, ogging, and other ess-critica fies are on the HDD. If the hard drive fais, some functions are preserved, some are not. Functions preserved when the hard drive fais When the Avaya S8400 Server hard drive fais the system preserves the foowing functions: Issue 3 January

18 Job Aid: Repacing the hard drive on the Avaya S8400 Server New SAT sessions and Web pages are avaiabe. Transations can be changed and saved. Aarming continues. Functions not preserved when the hard drive fais When the Avaya S8400 Server hard drive fais the system does not preserve the foowing functions: Messaging Logging Communication Manager upgrades or updates Before you begin Before repacing the Avaya S8400 Server hard drive you must have the foowing: TN8400 DISK DRIVE (Materia code ) #1 cross-point (Phiips) screwdriver Communication Manager CD USB CD/DVD drive Antistatic wrist strap Antistatic mat ELECTROSTATIC ALERT: ELECTROSTATIC ALERT: Wear the antistatic wrist strap whenever you are touching any part of the Avaya S8400 Server. After removing the hard drive or the server, pace it carefuy on the antistatic mat. Both the antistatic wrist strap and the antistatic mat shoud be connected to a common ground. 18 Job Aids for Fied Repacements (FRUs) for the Avaya S8400 Server

19 Shutdown the server Shutdown the server To shut down the Avaya S8400 Server: 1. Perform a compete server backup to the LAN or to the transations Compact Fash card (front sot of the Avaya S8400 Server). 2. Push and hod the Shutdown button (Note 1 in Figure 5: Avaya S8400 front facepate) for more than two (2) seconds Figure 5: Avaya S8400 front facepate ckdf840a LAO TN8400AP Media Server 04J HV0 AVAYA Figure notes: 1. Shutdown button (hod for more than 2 seconds) 2. OK to Remove LED 3. Safety atch 4. Compact Fash sot for transations 5. Circuit pack faiure LED (red) The green OK to Remove LED (Note 2 in Figure 5) fashes to indicate that shutdown is in progress Issue 3 January

20 4GB Job Aid: Repacing the hard drive on the Avaya S8400 Server 3. When the green OK to Remove LED is on steady unatch the circuit pack (Note 3 in Figure 5), side it out of its sot, and set it on the antistatic mat. 4. Leave the Compact Fash card with transations in the sot (Note 4 in Figure 5). The Avaya S8400 Server has a cabe adapter attached at the rear of the carrier. Leave this adapter and its cabe connections in pace during the entire repacement procedure. Remove the hard drive To remove the Avaya S8400 Server hard drive: 1. Note the position of the back identifying stripe on the ribbon cabe then remove the cabe connection to the circuit pack from the connector marked P2401 on the circuit pack as shown in Figure 6. Figure 6: Removing the ribbon cabe from the hard drive h2dp84cr LAO OK TO REMOVE CARD IN USE ALARM 20 Job Aids for Fied Repacements (FRUs) for the Avaya S8400 Server

21 4GB Remove the hard drive 2. Whie hoding the hard drive with one hand, remove the four (4) mounting screws from the bottom of the circuit pack, as shown in Figure 7. Figure 7: Removing the hard drive from the Avaya S8400 Server OK TO REMOVE CARD IN USE ALARM 3 SERVICE h2dp84dr LAO Figure notes: 1. P2401 Connector 2. Hard drive 3. Hard drive standoffs 4. Mounting screws S 3. Remove the standoffs from the hard drive and set the hard drive and standoffs on the antistatic mat for re-instaation ater Issue 3 January

22 Job Aid: Repacing the hard drive on the Avaya S8400 Server Repace the hard drive To repace the Avaya S8400 Server hard drive: 1. Carefuy remove the repacement hard drive from its protective antistatic packaging and pace it on the antistatic mat. 2. Insta the four standoffs and mount the hard drive on the new Avaya S8400 Server. 3. Attach the ribbon cabe to the hard drive (see Figure 7: Removing the hard drive from the Avaya S8400 Server on page 21). 4. Attach the remaining end of the ribbon cabe to the circuit pack. 5. Fip the hard drive over and mount it to the circuit pack using the four (4) mounting screws (see Figure 7: Removing the hard drive from the Avaya S8400 Server on page 21). Reseat the server in the carrier To repace the Avaya S8400 Server: 1. Ensure that the Compact Fash card with transations on it is firmy seated in the sot on the front facepate (Note 4 in Figure 5: Avaya S8400 front facepate on page 19). 2. Insert the circuit pack into the carrier sot, side it a the way into the carrier, and atch the circuit pack in pace. 3. Power up the carrier if you removed power earier. 4. Wait unti the server boots up and the red circuit pack faiure LED (Note 5 in Figure 5: Avaya S8400 front facepate on page 19) is off. Disabe the boot timer Athough one of the MPC boot timer s primary functions is to monitor the reboot/boot, you shoud disabe this function whenever you are remastering the hard drive and/or reoading the soid state drive (SSD) on the S8400 server. Disabing the boot timer greaty increases the remastering reiabiity and decreases the time required. To disabe the boot timer through the MPC Web interface: 1. Connect the services aptop computer to the Services Port on the front pane of the S8400 server. 22 Job Aids for Fied Repacements (FRUs) for the Avaya S8400 Server

23 Remaster the hard drive 2. From a command window type arp -d and press Enter. 3. Open a browser window and type in the Address fied. This is the address for the MPC Web pages, not the Communication Manager Web pages. Aso ensure that the URL is https. 4. Log in as craft. 5. At the Avaya TN8400 Home window seect the System Bade ink. 6. In the System Contros section at the bottom of the page, cick on the Boot protection fied. 7. In the Setting fied cick on the pu-down menu and seect 0: Boot timer Disabed and then cick on the Set Contro button. Remaster the hard drive To remaster the hard drive on the Avaya S8400 Server: 1. If you are using the new hard drive, remaster it (which aso remasters the SSD) and re-insta Communication Manager from the origina CD using the USB CD/DVD reader. For more information on how to perform these procedures see Instaing and Configuring the Avaya S8400 Server, After the remastering process is competed, Communication Manager reboots and sends the MPC a new set of configuration data which automaticay re-enabes the MPC boot timer Issue 3 January

24 Job Aid: Repacing the hard drive on the Avaya S8400 Server 24 Job Aids for Fied Repacements (FRUs) for the Avaya S8400 Server

25 Job Aid: Repacing the server interface circuit pack in the Avaya S8400 Server configuration! Important: Important: Aways check the Avaya Support Website for Product Correction Notices at and seect Product Correction Notices (A Avaya products) in the MOST POPULAR PRODUCTS IN SUPPORT section. The TN8412AP S8400 IP Interface (SIPI) can be repaced independenty of the Avaya S8400 Server (TN8400AP circuit pack). This job aid describes the procedures required to repace the SIPI circuit pack (Materia ID ) on an Avaya S8400 Server: Before you begin Shutdown the server Remove the SIPI Repace the SIPI Assigning IP address to the SIPI circuit pack Insta the icense and authentication fie Before you begin Before repacing the Avaya S8400 Server you must have the foowing: CP TN8412AP S8400 IP INTERFACE (SIPI) (Materia ID ) New Communication Manager icense fie with new SIPI seria number Antistatic wrist strap Antistatic mat ELECTROSTATIC ALERT: ELECTROSTATIC ALERT: Wear the antistatic wrist strap whenever you are touching any part of the TN8412AP SIPI circuit pack. After removing the hard drive or the server, pace it carefuy on the antistatic mat. Both the antistatic wrist strap and the antistatic mat shoud be connected to a common ground Issue 3 January

26 Job Aid: Repacing the server interface circuit pack in the Avaya S8400 Server configuration Shutdown the server To shut down the Avaya S8400 Server: 1. Perform a compete server backup to the LAN or to the transations Compact Fash card (front sot of the Avaya S8400 Server). 2. Hod the Shutdown button (Note 1 in Figure 8: Avaya S8400 front facepate on page 26) for more than two (2) seconds Figure 8: Avaya S8400 front facepate ckdf840a LAO TN8400AP Media Server 04J HV0 AVAYA Figure notes: 1. Shutdown button (hod for more than 2 seconds) 2. OK to Remove LED 3. Safety atch 4. Compact Fash sot (transations) 5. Circuit pack faiure LED (red) The green OK to Remove LED (Note 2 in Figure 8) fashes to indicate that shutdown is in progress. 26 Job Aids for Fied Repacements (FRUs) for the Avaya S8400 Server

27 Remove the SIPI 3. When the green OK to Remove LED is on steady unatch the circuit pack (Note 3 in Figure 8), side it out of its carrier sot, and set it on the antistatic mat. If you need to power down the carrier in which the SIPI circuit pack was ocated, you can safey do so now. The Avaya S8400 Server has a cabe adapter attached at the rear of the carrier. Leave this adapter and its cabe connections in pace during the entire repacement procedure. Remove the SIPI To remove the TN8412AP S8400 IP Interface (SIPI) circuit pack: 1. Reease the atch that secures the TN8412AP S8400 IP Interface (SIPI) circuit pack. 2. Pu the TN8412AP S8400 IP Interface (SIPI) circuit pack straight out of the sot and free of the carrier. Important:! Important: Remember which sot that the TN8412AP circuit pack was ocated. The SIPI ocation configuration is different depending on the carrier in which it resides. Repace the SIPI To repace the TN8412AP S8400 IP Interface (SIPI) circuit pack: 1. Aign the TN8412AP S8400 IP Interface (SIPI) circuit pack in its sot and push in unti it connects with the backpane. 2. Latch the circuit pack in pace. 3. Wait unti the server boots up and the red circuit pack faiure LED (Note 5 in Figure 8: Avaya S8400 front facepate on page 26) is off Issue 3 January

28 Job Aid: Repacing the server interface circuit pack in the Avaya S8400 Server configuration Assigning IP address to the SIPI circuit pack The TN8412 IP server interface (SIPI) circuit pack gets IP addresses through static IP addressing. This section contains topics that administer the SIPI s IP address: Cearing the ARP cache on the aptop on page 28 Logging into the SIPI on page 29 Setting the contro interface on page 29 Resetting the SIPI on page 30 Verifying SIPI transations on page 31 Verifying SIPI connectivity on page 31 Important:! Important: Ensure that you have the SIPI password before proceeding. Cearing the ARP cache on the aptop Depending on the operating system on your aptop computer, you might need to cear the Address Resoution Protoco (ARP) cache before you enter a new IP address. If you enter an IP address and your computer cannot connect, you might need to cear the cache. To cear the ARP cache on the aptop: 1. Cick Start > Run to open the Run diaog box. 2. To open a MS-DOS command ine window, type command and press Enter. 3. Type arp -d and press Enter. This command produces one of the foowing responses: The command ine prompt when the cache is ceared. The message: The specified entry was not found when the specified IP address does not currenty appear in the ARP cache. 4. To access the server, type ping -t The -t causes the ping to repeat unti you get a response. When you get a response, in about 3 minutes, wait an additiona 30 seconds before proceeding to the Web interface. 5. To stop the ping, type ctr c. 6. Cose the MS-DOS window. 28 Job Aids for Fied Repacements (FRUs) for the Avaya S8400 Server

29 Assigning IP address to the SIPI circuit pack Logging into the SIPI To connect to the SIPI using the Secure She (SSH) protoco through a secure cient ike PuTTY: 1. On the Services aptop, seect Start > Programs > PuTTY > PuTTY. The system dispays the PuTTY Configuration window 2. In the Host Name (or IP address) fied, type Type ipsiogin and press Enter. The abbreviated command is i. 4. Log in as craft. The craft ogin used on the SIPI has a different password than the craft ogin used on the servers. Setting the contro interface To set the contro interface, perform the foowing steps: 1. Type show contro interface and press Enter. 2. Type show port 1 and press Enter to see the current settings. 3. Type set contro interface ipaddr netmask and press Enter, where ipaddr is the customer-provided IP address and netmask is the customer provided subnet mask. 4. Enter quit to save the changes and exit the SIPI session. 5. Reconnect to and ogin Issue 3 January

30 Job Aid: Repacing the server interface circuit pack in the Avaya S8400 Server configuration 6. Enter show contro interface. The IP address, subnet mask, and defaut gateway information dispays. Verify that the proper information was entered. 7. If a defaut gateway is used, enter the gateway IP address with set contro gateway gatewayaddr, where gatewayaddr is the customer-provided IP address for their gateway. 8. Enter quit to save the changes and exit the SIPI session. 9. Reconnect to and ogin. 10. Use show contro interface to verify the administration. 11. Type exit and press Enter to see the changes. Resetting the SIPI To reset the SIPI, perform the foowing steps: 1. Type reset and press Enter Answer Y to the warning. Resetting the SIPI terminates the administration session. If further administration is required, start a new session to the SIPI. Contro network settings (IP address, subnet mask, and gateway) become effective when you exit the IPADMIN session. 2. Disconnect the aptop from the facepate. 3. Check the LCD to verify that it has an "I P" with a fied-in "V" that shows at the bottom that indicates that the IP address has been administered. Cear the ARP cache on the aptop before connecting to another SIPI. If the cache is not ceared, the aptop appears to stop and does not connect to the next SIPI. For more information, see Cearing the ARP cache on the aptop on page Repeat for each SIPI circuit pack. 5. Cose the window. 30 Job Aids for Fied Repacements (FRUs) for the Avaya S8400 Server

31 Insta the icense and authentication fie Verifying SIPI transations To verify SIPI transations, perform the foowing steps: 1. Type ist ipserver-interface and press Enter. 2. Verify that the SIPI previousy transated dispays. 3. In the Serv State coumn, if the entry is IN, the SIPI is functioning. If the entry is OUT, check your transations. Verifying SIPI connectivity To verify SIPI connectivity, perform the foowing steps: 1. Open a Web browser. 2. Under Diagnostics, cick Ping. 3. Seect IPSIs with cab number (1 99) carrier number. Fi in the banks with the correct cabinet and carrier numbers. 4. Cick Execute Ping. 5. Verify that the endpoints respond correcty. Insta the icense and authentication fie Because the TN8412AP S8400 IP Interface (SIPI) circuit pack contains the hardware reference ID for the icense fie, you wi have to obtain and insta an new Communication Manager icense fie for the TN8400 Server. To copy the Communication Manager icense and authentication fie, perform the foowing steps: 1. Open a Web browser. 2. In the Address fied, type and press Enter to access the server ogin Web page. 3. Log in as craft or dadmin. 4. Cick Misceaneous > Downoad Fies. 5. Cick Browse and seect the fie saved on the Services aptop. 6. Cick Downoad to pace the fie on the server Issue 3 January

32 Job Aid: Repacing the server interface circuit pack in the Avaya S8400 Server configuration 32 Job Aids for Fied Repacements (FRUs) for the Avaya S8400 Server

33 Job Aid: Repacing the soid state drive (SSD) on the Avaya S8400 Server! Important: Important: Aways check the Avaya Support Website for Product Correction Notices at and seect Product Correction Notices (A Avaya products) in the MOST POPULAR PRODUCTS IN SUPPORT section. This job aid describes the procedures required to repace the soid state drive (2GB Compact Fash card) on the Avaya S8400 Server (TN8400AP circuit pack). Required parts and equipment Before repacing the Avaya S8400 Server you must have the foowing: Repacement 2GB Compact Fash card kit Antistatic wrist strap Antistatic mat ELECTROSTATIC ALERT: ELECTROSTATIC ALERT: Wear the antistatic wrist strap whenever you are touching any part of the Avaya S8400 Server. After removing the soid state drive or the server (circuit pack), pace them carefuy on the antistatic mat. Both the antistatic wrist strap and the antistatic mat shoud be connected to a common ground. Downoad service packs and obtain information If the required service packs and fies are not on your software CD, downoad them from the Avaya Support web site to your aptop: Communication Manager service pack(s), etc., depending on the reease (see To downoad a Communication Manager service pack on page 2) If IA770 INTUITY AUDIX is instaed: Downoad IA770 cornerstone and appication patch fies (see To downoad service pack and anguage fies for IA770 INTUITY AUDIX Messaging on page 3) Issue 3 January

34 Job Aid: Repacing the soid state drive (SSD) on the Avaya S8400 Server Obtain an IP address and subnet mask for the Ethernet interface for the H.323 integration (see Obtaining Ethernet interface IP address and subnet mask on page 3) To downoad a Communication Manager service pack 1. On your aptop, create a directory to store the fie (for exampe, c:\s8400downoad). 2. Connect to the LAN using a browser on your aptop or the customer s PC and access on the Internet to copy the required Communication Manager service pack fie to the aptop. 3. At the Avaya support site, cick Downoads 4. Cick on Latest TN Circuit Pack, Media Server, and Media Gateway Firmware and Software Updates. 5. Scro down to the Software Update tabe for Media Servers running Communication Manager. 6. Cick on the ink for the appropriate G.A. oad. 7. If you are a Business Partner, scro to the bottom of the page and seect Downoad Center to access the password protected Downoad Center. Otherwise, for Avaya, cick on Latest Avaya Communication Manager x.x.x Service Pack to access the service pack downoad. The Fie Downoad window dispays. Fie downoad window 8. Cick the Save button and browse to the directory on your aptop in which you want the fie saved. 9. Repeat the downoad procedure for the Dayight Saving Time (DST) patch. 10. Repeat the downoad procedure for a Communication Manager authentication fie. 2 Job Aids for Fied Repacements (FRUs) for the Avaya S8400 Server

35 Downoad service packs and obtain information To downoad service pack and anguage fies for IA770 INTUITY AUDIX Messaging If IA700 is instaed, downoad the IA770 cornerstone and appication patch fies and any optiona anguage fie(s). To downoad the IA770 cornerstone and appication patch fies To downoad the IA770 cornerstone and appication patch fies from the Avaya Support web site: 1. On the Avaya Support Web site, cick on Find Documentation and Downoads by Product Name. 2. Under the etter "I", seect IA 770 INTUITY AUDIX Messaging Appication. 3. Cick on Downoads. To downoad the IA770 patch software: 4. Cick on IA 770 INTUITY AUDIX Embedded Messaging Appication Patches. 5. Cick on these service pack fies: +C7022rf+g (7.0-22) Patform CHIAsetRFU (Cornerstone RFU) +A6086rf+e (6.8-86) Remote Fied Update E for : Adata, Ais_net, vm_init etc. (Message Core RFU) 6. Cick on Save and browse to the ocation on your aptop where you want to save the fie. The IA770 patch documentation is co-ocated with the patch software. To downoad optiona anguage fies Optiona anguages are any anguage other than Engish (us-eng or us-tdd). If optiona anguages are used with this IA770, you downoad the appropriate anguage fies from a anguage CD after the upgrade. The customer shoud have the anguage CD(s) at the site. If not, you need to obtain the appropriate anguage CD(s) and take them to the site. Obtaining Ethernet interface IP address and subnet mask If IA770 Integrated Messaging is instaed, you must obtain an IP address and subnet mask for the Ethernet interface for the H.323 integration. The subnet mask must be the same as that used for the S8400 Server (contro network), and is entered on the Configure Server Web screen when you configure the S Issue 3 January

36 Job Aid: Repacing the soid state drive (SSD) on the Avaya S8400 Server Backup the server You must Back up Communication Manager transations, and depending on whether the IA770 INTUITY AUDIX option is instaed you must Backup IA770 INTUITY AUDIX transations. Back up Communication Manager transations To back up the Avaya S8400 Server: 1. At the Maintenance Web Interface under Data Backup/Restore, cick Backup Now. The Backup Now screen dispays. Backup Now screen (Part One) 2. Seect Fu Backup, if avaiabe with the existing reease, or seect a data sets: Avaya Ca Processing (ACP) Transations Save ACP transations prior to backup Server and System Fies Security Fies 4 Job Aids for Fied Repacements (FRUs) for the Avaya S8400 Server

37 Backup the server Do not seect encryption for this backup. CAUTION:! CAUTION: Seecting the Fu Backup radio button does NOT incude AUDIX fies. You must backup the IA770 INTUITY AUDIX data after you do the fu backup. 3. Seect Loca PC Card. 4. Seect the Start Backup button at the bottom of the screen. Wait for the Communication Manager portion of the backup to compete before proceeding. 5. Check the status of the Communication Manager backup: a. At the Maintenance Web Interface seect the View / Restore Data ink. b. Seect Loca Card, then cick on the View button. The View / Restore Data Resuts page dispays. c. Ensure that a fie that begins with "fu..." aong with the date appears in the isting. This is the Communication Manager transations fie. Backup IA770 INTUITY AUDIX transations Depending on whether the IA770 INTUITY AUDIX option is instaed, back up the messaging transations: 1. At the Maintenance Web Interface under Data Backup/Restore, cick Backup Now and seect AUDIX and seect AUDIX Transations, Names, Messages, and Announcements Issue 3 January

38 Job Aid: Repacing the soid state drive (SSD) on the Avaya S8400 Server Backup Now screen (Part Two) 2. Seect Loca PC Card. WARNING:! WARNING: Backup fies for INTUITY AUDIX messaging can be very arge. Backup to a device that has sufficient avaiabe storage capacity. Do not seect encryption for this backup. 3. Cick Start Backup to back up the fies. The backup and restore processes use the ping service to check connectivity to the backup server. If a backup or restore operation fais, ensure that the ping service is enabed. i. On the Maintenance Web Interface, under Security seect Firewa. ii. In the Service coumn, find ping. The checkboxes for both Input to Server and Output from Server shoud be checked. 4. Check the status of the AUDIX backup: a. At the Maintenance Web Interface seect the View / Restore Data ink. 6 Job Aids for Fied Repacements (FRUs) for the Avaya S8400 Server

39 Power down the server b. Seect Loca Card, then cick on the View button. The View / Restore Data Resuts page dispays. c. Ensure that these two fies appear in the isting: audix-tr-name-msg audix-ann Shutting down IA770 To shut down IA770: 1. At the Maintenance Web Interface seect Messaging Administration from the Misceaneous menu. The Messaging Administration Web page is dispayed in a new Web browser window. 2. Under Utiities, seect Stop Messaging. The Stop Messaging Software Web page is dispayed. 3. Seect the Stop button. The shutdown of the messaging server begins when a users have ogged off from IA 770 or after three minutes have passed, whichever event comes first. Once the server has been stopped, the Web page wi dispay status information. Once this process has begun, it takes a few minutes to compete the shutdown. Power down the server You can power down the Avaya S8400 Server using either the Power down the server through the Web interface or the Power down the server manuay procedure immediatey beow. Power down the server through the Web interface At the Web interface main menu for the Avaya S8400 Server: 1. Seect Shutdown Server with these options: Check (seect) Immediate Shutdown Uncheck (deseect) Restart server after shutdown Issue 3 January

40 Job Aid: Repacing the soid state drive (SSD) on the Avaya S8400 Server 2. Cick Shutdown and wait unti the server has powered down. The green OK to Remove LED (Note 5 in Figure 9: Avaya S8400 front facepate on page 9) fashes to indicate that shutdown is in progress. 3. When the green OK to Remove LED is on steady, unatch the circuit pack (Note 7 in Figure 9: Avaya S8400 front facepate on page 9), side it out of its sot, and set it on the antistatic mat. The Avaya S8400 Server has a cabe adapter attached at the rear of the carrier. Leave this adapter and its cabe connections in pace during the entire repacement procedure. 4. Proceed with Remove soid state drive on page 10. Power down the server manuay If you cannot access the server s Maintenance Web Interface, you can shut down the Avaya S8400 Server manuay: 1. Hod the Shutdown button (Note 4 in Figure 9: Avaya S8400 front facepate on page 9) for more than two (2) seconds 8 Job Aids for Fied Repacements (FRUs) for the Avaya S8400 Server

41 Power down the server Figure 9: Avaya S8400 front facepate ckdf840a LAO TN8400AP Media Server 04J HV0 AVAYA Figure notes: 1. Circuit pack faiure LED (red) 5. OK to Remove LED 2. USB port 6. Services port 3. Compact Fash sot (transations) 7. Safety atch 4. Shutdown button (hod for more than 2 seconds) The green OK to Remove LED (Note 5 in Figure 9) fashes to indicate that shutdown is in progress. 2. When the green OK to Remove LED is on steady, unatch the circuit pack (Note 7 in Figure 9), side it out of its sot, and set it on the antistatic mat Issue 3 January

42 Job Aid: Repacing the soid state drive (SSD) on the Avaya S8400 Server The Avaya S8400 Server has a cabe adapter attached at the rear of the carrier. Leave this adapter and its cabe connections in pace during the entire repacement procedure. Remove soid state drive The soid state drive is a 2GB Compact Fash card with Avaya Communication Manager and associated fies that resides on the Avaya S8400 Server (TN8400AP circuit pack). After you repace the faied Compact Fash card on the Avaya S8400 Server, you must remaster it using the customer s CD. CAUTION:! CAUTION: Do not confuse the soid state drive Compact Fash card that resides internay on the circuit pack (that is, the card that you are repacing) with the Compact Fash card containing transations that you insert on the front pane. Do not interchange the two cards. 1. Lift the retainer cip as shown Note 2 of Figure 10: Removing the soid state drive from the Avaya S8400 Server on page Job Aids for Fied Repacements (FRUs) for the Avaya S8400 Server

43 Remove soid state drive Figure 10: Removing the soid state drive from the Avaya S8400 Server SERVICE OK TO REMOVE ALARM CARD IN USE h2dp8cpr LAO Figure notes: 1. Soid state drive connector 3. Soid state drive (Compact Fash card) with Avaya Communication Manager and associated fies 2. Retainer cip 2. Remove the soid state drive (Compact Fash card) from the soid state drive connector. 3. Set the soid state drive (Compact Fash card) on the antistatic mat. You wi return it to Avaya ater Issue 3 January

44 Job Aid: Repacing the soid state drive (SSD) on the Avaya S8400 Server Repace the soid state drive To repace the soid state drive (Compact Fash card): 1. Carefuy remove the repacement soid state drive (Compact Fash card) from its protective antistatic packaging and pace it on the antistatic mat. 2. Pace the soid state drive (Compact Fash card) into the soid state drive connector (Note 1 in Figure 10: Removing the soid state drive from the Avaya S8400 Server on page 11) pushing genty so that the drive seats securey in the connector. 3. Secure the retainer cip (Note 2 in Figure 10: Removing the soid state drive from the Avaya S8400 Server on page 11).! CAUTION: CAUTION: Ensure that you repace the correct Compact Fash card in the correct connector. Do not pace the Compact Fash card with transations in the soid state drive connector. Reseat the server in the carrier To repace the Avaya S8400 Server in its carrier: 1. Pace the customer s unity CD in the USB CD/DVD reader connected to the USB port on the front facepate of the Avaya S8400 Server (Note 2 in Figure 9: Avaya S8400 front facepate on page 9). 2. Ensure that the Compact Fash card with transations on it is firmy seated in the sot on the front facepate (Note 3 in Figure 9: Avaya S8400 front facepate on page 9). 3. Insert the Avaya S8400 Server (TN8400AP circuit pack) into the carrier sot, side it a the way into the carrier, and atch the circuit pack in pace (Note 7 in Figure 9: Avaya S8400 front facepate on page 9). 4. Wait unti the server boots up and the red circuit pack faiure LED (Note 1 in Figure 9: Avaya S8400 front facepate on page 9) is off. Disabe the boot timer Athough one of the MPC boot timer s primary functions is to monitor the reboot/boot, you shoud disabe this function whenever you are remastering the hard drive and/or reoading the 12 Job Aids for Fied Repacements (FRUs) for the Avaya S8400 Server

45 Re-insta Communication Manager and INTUITY AUDIX soid state drive (SSD) on the S8400 server. Disabing the boot timer greaty increases the remastering reiabiity and decreases the time required. To disabe the boot timer through the MPC Web interface: 1. Connect the services aptop computer to the Services Port on the front pane of the S8400 server (Note 6 in Figure 9: Avaya S8400 front facepate on page 9). 2. From a command window type arp -d and press Enter. 3. Open a browser window and type in the Address fied. This is the address for the MPC Web pages, not the Communication Manager Web pages. Aso ensure that the URL is https. 4. Log in as craft. The password for this ogin remains the same as it was prior to repacing the soid state drive (Compact Fash card). 5. At the Avaya TN8400 Home window seect the System Bade ink. The System Bade / Overa Heath page dispays. 6. In the System Contros section at the bottom of the page, seect 0: Boot timer Disabed and then cick on the Set Contro. 7. Verify that the boot timer is disabed by seecting the Power Reset ink and noting that the current status of the boot timer is disabed. 8. Cose your browser to exit the MPC Web pages. If you reseat the Avaya S8400 Server (TN8400AP circuit pack) in the carrier again for any reason, the server reboots and the MPC boot timer re-enabes. Re-insta Communication Manager and INTUITY AUDIX Re-instaing Communication Manager aso remasters the soid state drive (Compact Fash card). To re-insta Communication Manager on the Avaya S8400 Server: 1. Cick Start > Run to open the Run diaog box. 2. Type tenet and press Enter. The first RP screen appears Issue 3 January

46 Job Aid: Repacing the soid state drive (SSD) on the Avaya S8400 Server The first RP screen I Tip: Tip: To navigate on these screens, use the arrow keys to move to an option, then press the space bar to seect the option. Press Enter to submit the screen. The instaation script ooks for the software CD on the DVD/CD drive connected to the USB port. If the DVD/CD drive was not attached to a USB port when the S8400 booted, you wi not see any activity on the screen. In this case, perform the foowing steps: - Press the Shut Down button on the S8400 Server. - When the OK-to-remove ight comes on, connect the DVD/CD-ROM drive to a USB port and reseat the S8400 in its sot. 3. Seect Insta and press Enter. The Seect Reease Version screen appears. The Seect Reease Version screen 14 Job Aids for Fied Repacements (FRUs) for the Avaya S8400 Server

47 Re-insta Communication Manager and INTUITY AUDIX 4. Seect the appropriate reease version (if more than one) then seect OK and press Enter. The Run AUDIX Instaation screen appears. Run AUDIX Instaation screen 5. Seect Yes if you want to insta INTUITY AUDIX concurrenty with Communication Manager. Seect No if you do not. Then press Enter. If you do not insta IA770 concurrenty with Communication Manager at this time, and decide ater to insta it, you wi have to upgrade Communication Manager again (even to the same reease), For the upgrade, you use the Manage Software screen on the Maintenance Web interface, and seect Yes at this screen for IA770 instaation. At this point, the foowing processes are initiated: a. The S8400 hard drive and interna Compact Fash drive are partitioned and reformatted. b. The Linux operating system is instaed. c. The program begins instaing Communication Manager software and reports the progress Issue 3 January

48 Job Aid: Repacing the soid state drive (SSD) on the Avaya S8400 Server Communication Manager instaation progress These processes take about 30 minutes. When the S8400 Server is ready to reboot, the CD drive tray opens and the foowing screen fashes for about 5 seconds. Software and firmware update reminder When the instaation is compete, the system reboots automaticay and the tenet connection is ost. The reboot takes 1 3 minutes without the IA770 appication and 3-6 minutes if the IA770 is present. 6. Cick Start > Run to open the Run diaog box on your aptop. 7. Type ping -t and press Enter. 8. Wait for the repy. 16 Job Aids for Fied Repacements (FRUs) for the Avaya S8400 Server

49 Verify the software version Verify the software version Since the system is now running a new software reease, you must ogin with the initia craft ID and password. (You cannot use the dadmin ogin.) To verify the software version: 1. Log in to the Maintenance Web Interface. 2. Under Server, cick Software Version. 3. Verify that the S8400 Server is running the Communication Manager reease that matches the customer s unity CD. 4. Verify that the DVD/CD-ROM drive tray opened. Remove the customer s unity CD and disconnect the DVD/CD-ROM drive from the S8400 USB port. Set the time, date, and time zone To set the time, date, and Time Zone: 1. Under Server cick Server Date/Time. Server Date/Time Window Issue 3 January

50 Job Aid: Repacing the soid state drive (SSD) on the Avaya S8400 Server 2. Set the S8400 Server's time cose enough to the Network Time Server s (NTS's) time, date, and time zone that synchronization can occur (within about 5 minutes). The hardware cock ikey retained the date and time, but it wi revert to US Eastern time. Reset the cock to oca time. Copy fies to the S8400 Server During reformatting of the hard drive, a new directory, /var/home/ftp/pub, was created. You must copy the remaining required fies to the pub directory on the S8400 hard drive. This incudes, but is not imited to: Post-upgrade Communication Manager software service pack Avaya authentication fie New firmware fies IA770 service packs, RFUs, announcement fies, or anguage sets To copy fies to the S8400 Server: 1. Under Misceaneous on the Maintenance Web pages, cick Downoad Fies. 18 Job Aids for Fied Repacements (FRUs) for the Avaya S8400 Server

51 Set the time, date, and time zone Downoad Fies screen 2. Seect "Fies to downoad from the machine I m using to connect to the server" and browse to each fie you want to copy to the S8400. Leave the Insta this fie on the oca server checkbox unchecked. Fies that you shoud downoad at this time are: Communication Manager service pack Dayight Saving Time (DST) patch +C7022rf+g (7.0-22) Patform CHIAsetRFU (Cornerstone RFU) +A6086rf+e (6.8-86) Remote Fied Update E for : Adata, Ais_net, vm_init etc. (Message Core RFU) If you need to downoad an IP Teephone firmware fie, downoad this fie ast with the Insta this fie on the oca server checkbox checked. To manuay FTP fies from your aptop to /var/home/ftp/pub, you must change the directory to pub after starting ftp and ogging in; that is, type cd pub Issue 3 January

52 Job Aid: Repacing the soid state drive (SSD) on the Avaya S8400 Server 3. Cick on Downoad to copy the fies to the S8400. The transfer is compete when you see the message, Fies have been successfuy downoaded to the server Determining whether optiona anguages are needed To determine the system anguage 1. On the Maintenance Web Interface, under Misceaneous seect Messaging Administration. The Messaging Administration Web page appears. 2. Seect Messaging in the eft-hand navigation pane. Security certificates appear. 3. Accept the security certificates. 4. Enter the craft password. 5. At the command prompt, enter dispay system-parameters features. The SYSTEM PARAMETERS FEATURES screen dispays. 6. Go to page 3. System Parameters Features screen 20 Job Aids for Fied Repacements (FRUs) for the Avaya S8400 Server

53 Set the time, date, and time zone 7. Under Announcement Sets, note the main system anguage isted after System: In this exampe, the main system anguage is Engish (us-eng). If the system anguage is anything other than us-eng or us-tdd, you wi need to back up and restore announcement fies or reinsta them from a anguage CD after the upgrade. If the announcement set is customized, you must back up and restore announcement fies. See Checking for any IA770 custom announcement sets on page 22. Starting with reease 2.1, ony Engish anguage fies (us-eng and us-tdd) are incuded with the Communication Manager software. Before reease 2.1, Latin American Spanish and Canadian French (at-span and french-c) were aso incuded. To determine other anguages CAUTION:! CAUTION: If an announcement package appears on the Web page that foows, that package must be present after the upgrade and before you restart messaging. For exampe, if British Engish is a package that has been instaed, you must back up the package before the upgrade and restore it immediatey after the upgrade. If an announcement set present before the upgrade is not present after the upgrade, IA770 cannot be restarted. 8. On the Maintenance Web Interface, under Misceaneous seect Messaging Administration. 9. Under Software Management; seect List Messaging Software. The List Messaging Software screen dispays Issue 3 January

54 Job Aid: Repacing the soid state drive (SSD) on the Avaya S8400 Server List Messaging Software screen 10. Note the System Announcement anguage fies isted. In this exampe, us-eng and us-tdd are isted. If any anguage fies other than these two are isted, you wi need to downoad the additiona anguage fies from a anguage CD after the upgrade or backup and restore the announcement fies. Checking for any IA770 custom announcement sets Ask the customer if the customer has modified a standard announcement set such as us-eng such that the announcement set name is sti the standard name. In this case, you must back up the announcement set and restore it after the upgrade. These steps wi preserve the customization the customer has created. If the customer has created any customized announcement sets with custom fie names, you must back them up and restore them aso. Downoading optiona anguage fies, if needed If the optiona anguage fies are needed, copy the fies from the anguage CD to /var/home/ftp/ pub. To downoad optiona anguage fies 1. Insert the optiona anguage CD in your aptop s CD-ROM drive. 22 Job Aids for Fied Repacements (FRUs) for the Avaya S8400 Server

55 Insta Communication Manager service pack(s) 2. On the Maintenance Web Interface, under Misceaneous, seect Downoad Fies. 3. Seect the Fies to downoad from the machine I m using to connect to the server downoad method. 4. Browse to the aptop CD and seect each anguage fie that you wish to copy. 5. Cick the Downoad button. When the transfer is compete, the message Fies have been successfuy downoaded to the server is dispayed. 6. If more than four optiona anguage fies need to be downoaded, repeat this procedure. Copies of the optiona anguage fies are now in the /var/home/ftp/pub directory. Insta Communication Manager service pack(s) To insta Communication Manager service pack(s): 1. Under Server Upgrades, seect Manage Updates. The Manage Updates page on the Maintenance Web Interface is avaiabe ony on Communication Manager Reease 4.0 and higher. Earier reease must perform the equivaent tasks from the server command ine interface (CLI). The Manage Updates screen appears Issue 3 January

56 Job Aid: Repacing the soid state drive (SSD) on the Avaya S8400 Server Manage Updates Screen 2. Seect the Communication Manager service pack and the Dayight Saving Time (DST) fies. 3. If an update fie you want to activate shows packed in the Status coumn, seect Update ID and cick Unpack. The window shows the status of the unpacking. 4. Wait unti the system dispays the message...unpacked successfuy, and cick Continue. The system dispays the Manage Updates screen. 5. If the update ID you want to activate shows unpacked in the Status coumn, seect the update ID and cick Activate. The screen shows the status of activating the update. If a reboot is required, the system automaticay reboots. 6. Cick Yes. Wait unti the system dispays the Continue button. 7. Cick Continue. Insta INTUITY AUDIX service pack(s) To insta INTUITY AUDIX service pack(s): 1. Under Server Upgrades, seect Manage Updates. 24 Job Aids for Fied Repacements (FRUs) for the Avaya S8400 Server

57 Insta INTUITY AUDIX service pack(s) The Manage Updates page on the Maintenance Web Interface is avaiabe ony on Communication Manager Reease 4.0 and higher. Earier reease must perform the equivaent tasks from the server command ine interface (CLI). The Manage Updates screen appears. Manage Updates Screen 2. Seect the IA770 cornerstone and appication patch fies from the ist: +C7022rf+g (7.0-22) Patform CHIAsetRFU (Cornerstone RFU) +A6086rf+e (6.8-86) Remote Fied Update E for : Adata, Ais_net, vm_init etc. (Message Core RFU) 3. If an update fie you want to activate shows packed in the Status coumn, seect Update ID and cick Unpack. The window shows the status of the unpacking. 4. Wait unti the system dispays the message...unpacked successfuy, and cick Continue. The system dispays the Manage Updates screen. 5. If the update ID you want to activate shows unpacked in the Status coumn, seect the update ID and cick Activate. The screen shows the status of activating the update. If a reboot is required, the system automaticay reboots. 6. Cick Yes. Wait unti the system dispays the Continue button Issue 3 January

58 Job Aid: Repacing the soid state drive (SSD) on the Avaya S8400 Server 7. Cick Continue. Configure network parameters You must have the host name, subnet mask, and IP address of the S8400, and the IP address of the defaut gateway to compete this procedure. You must configure the network parameters on the S8400 before restoring the backup fies. To configure network parameters 1. Under Server Configuration cick Configure Server to start the configure server process. 2. Cick Continue through the Review and Backup Notices to get to the Specify how you want to use this wizard screen. Specify how you want to use this wizard screen 3. Seect Configure individua services and cick Continue. 4. Cick Set Identities from the Configure Individua IP Services ist on the eft. The Set Identities screen appears. 5. Fi in the Host name screen with the name of the server. 6. Cick Continue. The Configure Ethernet Interfaces screen dispays. 26 Job Aids for Fied Repacements (FRUs) for the Avaya S8400 Server

59 Verify connectivity Configure Server 7. Ensure that the correct server IP address, Gateway, Subnet mask, and, if IA770 was instaed, the Integrated Messaging IP address are a correct. If these fieds are aready fied in with incorrect information, overwrite the fied with the correct information. Cick Change to update the system fies. If an Action Canceed message appears before the success message, refresh the screen and cick Change again. 8. When the configuration change is compete, the screen dispays Successfuy configured ethernet interfaces. Cick Cose Window. The system resets the IP interfaces. Verify connectivity To verify that the Ethernet port is working, ping the FTP server where the backup fie(s) are stored: 1. On the Maintenance Web Interface, under Diagnostics cick Ping. 2. Enter the IP address where the backup fies are stored. 3. Cick Execute Ping. If the ping is successfu, continue with restoring the system fies. Otherwise, check the IP address and connectivity to the server Issue 3 January

60 Job Aid: Repacing the soid state drive (SSD) on the Avaya S8400 Server Restore data To restore a Communication Manager data to the S8400 Server: 1. On the Maintenance Web Interface, under Data Backup/Restore seect View/Restore Data. The system dispays the View/Restore Data screen. View/Restore Data screen 2. Depending upon where you saved the Communication Manager transations, seect: Network Device - Seect the method from the Method dropdown box. - For the FTP or SFTP method, fi in the User Name, Password, Host Name (enter host IP Address), and Directory fieds for the ocation of the backup fie on the customer's backup server. - For SCP method fi in the User Name, Password, Host Name (enter host IP Address), and Fie Path (fu path incuding the fie name) fieds for the ocation of the backup fie on the customer's backup server. Loca PC Card 28 Job Aids for Fied Repacements (FRUs) for the Avaya S8400 Server

61 Restore data 3. Cick View. The system dispays the View/Restore Data Resuts screen. View/Restore Data Resuts screen 4. Seect the fu backup fie with the fiename that starts with "fu." The fu backup contains the system, security, and transations backup data. It does not incude IA770 INTUITY AUDIX data which you wi restore ater. The time and date are embedded in the fie name. Seect the backup set with the date and time stamp that corresponds with the backup that you performed before repacing the soid state drive (Compact Fash Card). 5. Depending upon whether the administered server names match or whether the Communication Manager software versions before and after the Compact Fash repacement seect: Force restore if server name mismatch if the administered server names do not match (check this option; for this repacement procedure the names do not match). Force restore if backup version mismatch if the Communication Manager software version before and after the Compact Fash repacement are different. 6. Cick the Restore button. The View/Restore Data Resuts page appears 7. To monitor the restore progress: Issue 3 January