Future Proof Your Business with TCS Manufacturing Services, Solutions, and Innovations

Transcription

1 Future Proof Your Business with TCS Manufacturing Services, Solutions, and Innovations

2 Contents About Tata Consultancy Services 03 TCS A Big Four Brand 05 The TCS Advantage 06 About Manufacturing Business Unit 07 An Industry Leader Customer Segments 09 Spectrum of Services 10 Three Dimensional Portfolio Of Services 11 Driving Growth through Innovation and 13 Transformation in Manufacturing Reimagining the Manufacturing Enterprise 15 Digital Reimagination - 17 Winning in the New World of Manufacturing Fueling Innovation in Manufacturing 19 - Next Generation Innovations - Leading Edge Transformation Solutions - Industry Best Assets A Testament to Success 23 - Results - Customer Quotes Tata Consultancy Services 02

3 About Tata Consultancy Services Tata Consultancy Services is an IT services, consulting and business solutions organization that delivers real results to global business, ensuring a level of certainty no other firm can match. TCS offers a consulting-led, integrated portfolio of IT and IT-enabled infrastructure, engineering and assurance services. This is delivered through its unique Global Network Delivery Model TM, recognized as the benchmark of excellence in software development. A part of the Tata Group, India s largest industrial conglomerate, TCS has a global footprint and is listed on the National Stock Exchange and Bombay Stock Exchange in India. 03

4 TCS A Big Four Brand BRAND STRENGTH RATING Wipro ATOS CSC Cognizant Infosys Capgemini CLIENTS IN 97% 46 OF REVENUE FROM REPEAT CUSTOMERS THROUGH CUSTOMER CENTRICITY COUNTRIES EXPERIENCE SEAMLESS GLOBAL DELIVERY Our deep-rooted commitment to our clients defines how we do business, and our years of experience working across industries underpin the vast array of services we offer. We build our teams around your domain and technology requirements, offering specialized services and solutions that meet the distinct needs of your business. Our unique Global Network Delivery Model (GNDM ) allows you to choose the service delivery strategy best suited to your business needs. We take a follow-the-sun approach, meaning that no matter where your business is located, we help you keep it running 24/7, while providing a seamless experience across all operations. BRAND VALUE $ billion THE BIG4 BRAND VALUE $ billion AA+ TCS AA+ IBM AA ACCENTURE AA- HP BRAND VALUE OVER $8.6 billion According to Brand Finance Forum 2015 IT Services Our TCS Innovation Labs and Co-Innovation Network help you achieve and maintain a competitive advantage, while our research-based solutions in advanced technologies support your business objectives. The TCS Advantage Customer-centric Engagement Model Full Services Portfolio Global Network Delivery Model (GNDM ) TCS Innovation Labs About Tata Consultancy Services 05 About Tata Consultancy Services 06

5 About TCS Manufacturing Business Unit TCS helps global manufacturers reduce operational expenditure, utilize capacity optimally, and increase efficiencies while meeting safety and regulatory norms. We are the preferred partner for a third of the Fortune 500 manufacturers, and have a record of enabling business innovation that helps them meet the objectives of global operations. The core strength of our solutions lies in our rich experience across discrete (automotive, industrial manufacturing, and aerospace) and process industries (chemicals, cement, glass, and paper). Our vertical focused Centers of Excellence (CoE) leverage this rich database to cross-reference learning and drive innovation in business solutions for standardized processes, assets and templates, ERP implementation, and continued support services. Our solutions and services portfolio spans IT-led business transformation; design, development, and support for IT solutions; and value-added services such as infrastructure management and consulting.

6 Customer Segments AUTOMOTIVE Original Equipment Manufacturers (OEMs) Suppliers National Sales Companies (NSCs) AEROSPACE Original Equipment Manufacturers (OEMs) Suppliers Completion Centers Spectrum of Services We provide unique value to you through dedicated and shared services along three dimensions: 1 Horizontal value chain coverage from product design to supply chain optimization to manufacturing operations to customer experience management. Dealerships Captive Finance and Insurance Companies Maintenance, Repair, and Overhaul (MRO) Centers 2 DIVERSIFIED MANUFACTURING AND SERVICES CHEMICAL AND PROCESS Vertical coverage from boardroom to shop floor enabling data-driven decision making for management and integration of enterprise systems with shop floor applications. Original Equipment Manufacturers (OEMs) for mining, construction, power, locomotive, farm equipment. Suppliers Distributors and Dealers Manufacturers for fertilizers, cement, paper, glass, agro-products. Distributors Chemical (Upstream & Downstream) Industry 3 Full services play to help you add new capability, identify, and solve a business or IT problem impacting KPIs, leverage next-gen technology to drive differentiation, and execute IT projects efficiently. About Manufacturing Business Unit 09 About Manufacturing Business Unit 10

7 Three Dimensional Portfolio Of Services Leveraging a highly differentiated set of intellectual capabilities and our 3 Dimensional Manufacturing Services Model, TCS is the strategic partner of choice, so that you can Standardize processes Strengthen decision-making Reduce business costs and Total Cost of Ownership Streamline and improve visibility into value chains Build sustainable manufacturing environments Functions Product Design And Development Manufacturing Post Manufacturing Processes Product Management Operations Execution Customer Experience Processes Value Chain Technology Management Knowledge Management Facilities Management Corporate Management Test Develop Compliance Design Tiered Suppliers Contract Manufacturers Launch Employees Inhouse Manufacturing Regulatory Information Quality Information Supply Chain Management Inbound Logistics Stores Employees Manufacturing / Assembly Warehouse Logistics Employees Distributors / Retailers End Users MES SCADA PLC Services IT Strategy and Governance Application Development, Management and Maintenance Engineering and Industrial Services Infrastructure Management Business Process Outsourcing About Manufacturing Business Unit 11 About Manufacturing Business Unit 12

8 Driving Growth through Innovation and Transformation in Manufacturing The sweeping changes in the industry have implications for every business element of the manufacturing sector business-to-business (B2B) organizations are moving to a business-to-business-to-consumer (B2B2C) paradigm, organizations are moving from capex to opex due to cost pressures, lean manufacturing is changing to custom mass manufacturing, and globally agile product development is fast becoming the new differentiator. Original equipment manufacturers (OEMs) have realized that the current models of business are not enough to create a competitive edge. Next-gen technology is the centerpiece of this revolution. Manufacturers who will achieve success in the future will embrace technology-led innovation and embark on this transformation as a means to survive and grow in a sustainable manner.

9 Reimagining the Manufacturing Enterprise Technology Cube Growth Solving the Rubik s Cube of Manufacturing Value Chain Cube is what we were tasked with! Analytics Mobility Oracle BPM SAP Growth Sales & New Product Marketing Innovation Distribution & Retail Global Supply Chain Manufacturing Aftersales & Service We believe that the manufacturing industry is in the middle of a seismic shift as digitization transforms the way we do business. A bit of historical context helps to understand this change and how businesses need to adapt to thrive Innovation Wave 2 Wave 3 Wave 4 Wave 5 Wave 1 LEAN ADOPTION GROWTH GLOBALIZATION CONSOLIDATION 50s 70s - 90s 2000s now and beyond Time DIGITAL REIMAGINATION Digital Across 4 industries 20 sub industries! Engineering & Design The business of manufacturing is highly complex and can be compared to a Rubik s cube. Each of the six faces of the cube represents an element in the manufacturing value chain. The nine cells on each face represent the multiple sub-business processes. Execution of the business process requires interaction between the different faces of the cube, making for a complex multi-dimensional and open business-interaction model. The manufacturing enterprise cube can be solved much the same way as the Rubik s cube by rotating the cube on its three axes or business dimensions innovation, transformation, and growth The enterprise strategy that the company adopts determines the company s focus on innovation and transformation in technology and business processes which helps drive growth. 3 3 WAVE 1 WAVE 2 WAVE 3 WAVE 4 WAVE 5 During the early stages of industrialization, mass manufacturing deployed by large scale assembly plants brought economies of scale, driving down costs of manufacturing and purchase of goods. Lean manufacturing further reduced cost and time-to-market, improved quality and reliability, and improved the ability to manage a portfolio of products while providing the flexibility of a rapid change over. Thus, tiered supply chains were born. The globalization of networks and tiered supply chains shifted the sources of supply and demand. Larger globalized manufacturers created tiered suppliers in local markets, also encouraging suppliers to spread their networks and brought demand generation closer to consumers. Consolidation among both manufacturers and suppliers led to the emergence of global multi-brand groups. With Wave 3 optimization peaking, these groups had few options but to collaborate with local players, interchange platforms for economies of scale and acquire other companies. This helped them gain access to newer markets, product portfolios, or manage supply chain risk. Today, differentiation amongst players is starting to narrow and thereby necessitating a search for a new source of competitive advantage. This, and the availability of new technologies is providing the impetus for the digital wave

10 Digital Reimagination Winning in the New World of Manufacturing We help you become a digital enterprise that will enable the next wave of product innovation, customer experience and business process transformation for your manufacturing company. We provide: A nexus of the Digital Five Forces - Mobility & Pervasive Computing, Big Data Analytics, Cloud Computing, Artificial Intelligence and Robotics Manufacturing Digital Innovation Lab is where our manufacturing domain experts collaborate with CUSTOMERS and PARTNERS in the areas of MOBILITY and BIG DATA ANALYTICS to nurture new ideas, build proofs of concept, perform lab tests, conduct reimagination workshops and help firms adopt DIGITAL TECHNOLOGIES. Social Media, are redefining the way manufacturing companies do business. Hence, these five forces form the basis of transformation in the manufacturing value chain, through Digital Reimagination TM. Experience across different industry sectors helps us leverage digital expertise in the manufacturing industry from more digitally mature industries like Banking and Financial Services, Retail, and Telecom

11 Fueling Innovation in Manufacturing Next Generation Innovations With TCS, you EXPERIENCE PARTNERSHIP! We partner with you at every step of the journey a model of co-innovation that is a hallmark of Manufacturing at TCS. Through our unique innovation approach encapsulated in the innovation pyramid, we help plan the modernization of your organization. We also enable enterprise-wide transformation driven by next-gen practices. Co-innovation 4 Collaboration on 3-5 big market-making ideas every year Social CRM Voice Of Customer Customer 360 and Segmentation Dealer Mobility Improving in Overall Equipment Efficiency Vehicle prognosis Recall Prevention Transformation 3 Process-led business transformation, legacy integration and co-existence Continuous Improvement 2 Self-funding industrialized mass innovation in every engagement Keep The Lights On 1 Value-based transition using TCS tools and frameworks 19 20

12 Leading Edge Transformation Solutions Industry Best Assets Supply Chain Transformation Frameworks PROMT 4 Business Process Maturity Assessment Framework Demand Management Assessment Toolkit BM 3 Value Matrix TCS mbids TM Methodology and Warranty Operations Process Reference (WOPR) Model 21 22

13 A Testament To Success With Next Generation Innovations, Leading Edge Transformation Solutions and Industry Best Assets, you EXPERIENCE RESULTS! TCS positions you as a differentiated player in the market place, so that you EXPERIENCE LEADERSHIP! Giving us the opportunity to talk to other customers, forcing us to see how others do the same things that we want to do is the trademark of a good leader. TCS does not tell us what to do but shows us how others have done it and why they have been successful. So TCS being a part of us and us being a part of TCS is what helps us succeed. Vandana Chenanda Director - Engineering and PLM Systems and Support, Cummins Corporation, USA TCS is always looking to not just be another player but be at the forefront of all initiatives. TCS wants to lead the work and think big. We see them as more of a leader than a participant. Steve Zerby VP Global Application Development and Support, Owens Corning Service management and reliability tracking for a locomotive manufacturer Designed and implemented a new reliability measurement tool and integrated service systems for improved reliability of locomotives. Time for analytics reduced from two-three days to a few minutes. New product program for faster time to market at a regional manufacturer Created a strategy and reengineered business processes for a regional manufacturer facing international competition. A robust-yet-agile New Product Innovation system was developed to enable faster introduction of new products. The program resulted in a 30 percent reduction in time-to-market. As we continue to streamline and improve delivery, quality, and cost, we aim to adopt an innovation strategy to help us grow our business. We continue to work with TCS because we believe that they will help us do that." Jack Fredricks Vice President Information technologies, Siemens Enterprise Communications The best thing about our relationship with TCS is that in 2011, after a 4-5 year relationship, TCS was named Supplier of the Year for Owens Corning. TCS was not just the technology supplier of the year, but the supplier of the year for the whole company." David Johns SVP CIO, Owens Corning Electrical vehicle development for a Japanese car maker Developed a new electric vehicle platform, and enabled product design, development, and mass production of EV charging systems, ADAS systems, and devised a vehicle test framework. We future proof your business with our innovation, transformation, and advisory capabilities, so that you can EXPERIENCE CERTAINTY with TCS! 23 24

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15 Contact : For more information about TCS Manufacturing Business Unit, scan the QR code or visit manufacturing.solutions@tcs.com About Tata Consultancy Services Ltd (TCS) Tata Consultancy Services is an IT services, consulting, and business solutions organization that delivers real results to global business, ensuring a level of certainty no other firm can match. TCS offers a consulting-led, integrated portfolio of IT and IT-enabled infrastructure, engineering and assurance services. This is delivered through its unique Global Network Delivery Model, TM recognized as the benchmark of excellence in software development. A part of the Tata Group, India s largest industrial conglomerate, TCS has a global footprint and is listed on the National Stock Exchange and Bombay Stock Exchange in India. IT Services Business Solutions Consulting All content / information present here is the exclusive property of Tata Consultancy Services Limited (TCS). The content / information contained here is correct at the time of publishing. No material from here may be copied, modified, reproduced, republished, uploaded, transmitted, posted or distributed in any form without prior written permission from TCS. Unauthorized use of the content / information appearing here may violate copyright, trademark and other applicable laws, and could result in criminal or civil penalties. Copyright 2015 Tata Consultancy Services Limited TCS Design Services P 01 15