BUSINESS PROCESS MANAGEMENT (BADM 375 SUMMER II)

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1 BUSINESS PROCESS MANAGEMENT (BADM 375 SUMMER II) Course Information Instructor: Dr. Taner Pirim Course Overview: This online course is an introduction to the fundamental aspects of business process management, which involves insuring that the product or service is of high quality, planning and controlling the flow of parts or customers, and timely distribution of the finished goods or services. Business process has become an increasingly critical managerial issue in the presence of the recent advancements in information technology, more frequent introduction of new products, shorter product life cycle and more sophisticated and quality conscious consumers when competing in the global markets. Course Objectives: To describe an operating system or a business process and how it can be used as a competitive advantage in a variety of manufacturing and service organizations To develop skills in analyzing operating processes, assessing economic trade-offs, and defining planning and control mechanisms To introduce concepts and techniques related to the design, planning, control, and improvement of inventory and supply chain management Course Materials: Compass will be the main platform to access all lecture videos, course-related activities, and announcements. Many assignments, quizzes and activities require access to McGraw-Hill Connect (read section McGraw-Hill Connect below). Supplemental articles may also be posted on each weekly module on the course web site. The following textbook is required and the e-book version of the textbook comes with McGraw-Hill Connect Subscription. William J. Stevenson, Operations Management, 12 th Edition, McGraw-Hill/Irwin. (E-book version is included in McGraw-Hill Connect Service, hence there is no need to purchase hardcopy version unless you prefer to) 1

2 McGraw-Hill Connect: McGraw-Hill s Connect is a web-based assignment and assessment solution required for this course. The cost for Connect access including e-book is approximately $125 and it can be purchased online. The first time you attempt to access the first assignment on Connect (i.e. when you first click Quiz# 1 ) you will be prompted to register. Follow the screen instruction to complete the registration and payment process. It is important that you: Register as soon as the course begins, the first assignment on Connect is due on 6/21. The free trial will not be sufficient to get you through the entire semester. When it expires you will still need to purchase the access code at full price. If you have any issues while registering or using Connect, please contact McGraw-Hill s Customer Experience team through or at The tech support team may ask for the course web address, which is: To avoid problems related to unexpected technical issues, you are advised not to wait until the last moment to complete assignments. Responsibilities of Students: A typical week begins on Mondays and ends Sundays at midnight CDT The weekly agenda will highlight the student responsibilities and assignment due dates for the week. Check Compass on a regular basis for complete details Watch the lecture early in the week. These videos are key to your learning throughout the course Note that all deadlines will be strictly enforced, regardless of technical problems, etc. You will have plenty of time to complete the assignments so please DO NOT wait until the last minute. If you wait until the deadline, issues such as illness or problems with the internet connection might make it impossible for you to complete the assignments. Grading: A letter grade for the course will be assigned based on a relative scale applying the following weights: Quizzes 40% Homework 30% Final Exam 30% Total 100% 2

3 Quiz: Seven quizzes will be given during the course which are to be done individually. Your lowest score will be dropped so only six will count toward your grade. Quiz questions are designed to test all or part of the materials introduced in the week. You must complete all questions in a single attempt (each quiz should take maximum of 45 minutes or less to complete). All quizzes require access to McGraw-Hill Connect. You will have full access to your notes taken during the class for the quiz as well as the e-book. You are also responsible to read all the related chapters to the subjects we will cover each week. Homework: There will be a total of seven homework which are to be done individually. Your lowest score will be dropped so only six will count toward your grade. Homework allows you to apply concepts and tools learned in the lectures, and should help prepare you for exam problems. Homework may involve all, or part of, materials introduced in the week. Solutions will be posted on Compass immediately after the due date/time; no late work will be considered under any circumstances. Final Exam: Final exam is a comprehensive, open-note test to be done individually. It will be available on 8/8, 0:00 am CDT and due the same day before midnight (8/8, 11:59 pm CDT). The emphasis will be on the qualitative and quantitative aspects of the course material. More details of the exam will be posted on the Compass website. Please check the exam schedule in this syllabus and inform me as soon as possible if you have a scheduling conflict. No make-up exam will be given if you do not make an arrangement with me in advance. Student Roster: Each student is required to complete Class Roster under Course Communication section. You are required to add a wiki page to this roster with a little information about yourself. Instructions for how to do this assignment and a link to Wiki can be found in the Orientation section. Re-grading: In line with Grading Guidelines for the UIUC College of Business, the process of assigning of grades is intended be one of unbiased evaluation. This means that students are encour- aged to respect the integrity and authority of the professors grading system and discouraged from pursuing arbitrary challenges to it. If a student feels that an inadvertent error has been made in the grading of an individual assignment or in assessing an overall course grade, a request to have that the grade be reevaluated may be submitted. Students should submit such requests in writing to the professor within 7 days of receiving the grade, including a brief written statement of why he or she believes that an error in grading has been made. Students with extenuating circumstances which require them to receive a certain grade or maintain a particular GPA (e.g., graduation, loss of a scholarship, University probation or suspension, loss of a job offer, revocation of student Visa, etc.) need to realize that they are responsible for working hard to achieve the needed class grade. 3

4 Academic Integrity: Sections I-401 through 406 of the student code contains details of the university policy regarding academic integrity and can be accessed at part html. By being a student in this course you acknowledge that you are a part of a learning community at the College of Business that is committed to the highest academic standards. As a part of this community, you pledge to uphold the fundamental standards of honesty, respect, and integrity, and accept the responsibility to encourage others to adhere to these standards. Communication Policy and Special Accommodation: Please use Class Discussion Forum for general questions. Each week there is an on- line, real-time office hour through Blackboard Collaborate tool (bottom link on the Course Communication page), check the weekly agenda for specific date and time. For , always add BADM 375 in the subject line and allow one business day for a response. The University of Illinois is committed to providing reasonable accommodations for students with disabilities in order to allow for equal learning opportunities. If you need such accommodations, please contact the Disability Resources and Educational Services at (217) Also, if you are likely to have religious obligations that will conflict with the due dates for particular assignments, please contact the instructor immediately. Also notify me during the fi week of the course. Requests for special accommodations will require documentations from Disability Resources and Educational Services (DRES). Tentative Schedule: Please note that this is a tentative calendar and it might change as we progress. All times are at 11:59 pm CDT. Each week you are required to read the related chapters from e-book as there will be questions in the quizzes and final exam. Also, there might be supplemental reading material posted on compass each week. Date Topic Assignment Due Date (11:59 pm CDT) 6/14-6/21 Intro. to Process Analysis Process Flow Analysis Chapter 7 Homework1 6/21 Capacity, Utilization Chapter 5 Little s Law 6/22-6/28 Bottleneck Analysis Chapter 5 Quiz 1 6/24 Process Variability Reduction Homework2 6/28 Psychology of Waiting Chapter 18 4

5 Date Topic Assignment Due Date (11:59 pm CDT) 6/29-7/5 Service Process and Waiting Line Models Quiz 2 7/1 Economic Analysis of Service Process Homework3 7/5 Basic Forecasting Techniques Chapter 3 7/6-7/12 Process Quality Control Chapter 10 Quiz 3 7/8 Basic Statistics for Quality Control Homework4 7/12 Control Charts Process Capacity, Six Sigma (Section of Chapter 9) 7/13-7/19 Inventory Management Chapter 13 Quiz 4 7/15 Economic Order Quantity Homework5 7/19 Reorder Point System 7/20-7/26 Single Period Inventory Chapter 13 Quiz 5 7/22 Location Decisions - Chapter 8 Homework6 7/26 Demand-Supply Mismatch 7/27-8/2 Product-Process Matrix Quiz 6 7/29 Supply Chain Coordination Chapter 15 Homework7 8/2 8/3-8/8 Lean Process Chapter 14 Quiz 7 8/4 Final Exam Final Exam 8/8 5