White Paper. Mountain Commerce. A product of Mountain Media

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1 White Paper Mountain Commerce A product of Mountain Media

2 What is Mountain Commerce? The Mountain Commerce Web site development platform was created by Mountain Media as an affordable, robust, ecommerce solution for small to mid-tier merchants seeking an allin-one solution for taking their online businesses to the next level. Mountain Commerce offers a complete end-to-end solution that combines powerful upselling and cross-selling tools, promotion and pricing management, search-engine and marketing, advanced catalog features and more. All of this is delivered from a secure PCI Compliant, Level-1 CISP Certified hosting environment and is built on an XHTML 1.0 Strict, Search Engine Friendly architecture. Mountain Commerce is one of the most comprehensive ecommerce packages on the market today with the strength to manage an entire online shopping mall and the finesse to power an exclusive boutique store. Mountain Commerce can also be customized to address the needs of unique and complex business models. Promotions and Pricing Management Retailers understand that in order to maintain a competitive edge, you must be able to make price changes quickly over multiple sales channels. Mountain Commerce features dynamic, real-time price control and offers an optional feature to send price changes automatically to popular Internet product feeds such as Google Product Search, BizRate and Shopping.com. 2

3 Promotional pricing can be set up for any product, customer, order or time frame. Wholesale, retail and quantity pricing are all easily set through the Mountain Commerce interface. Customer discounts, features, specials, coupon codes and basket-total discounts are all easily implemented through the same interface. Sales tax, when applicable, is automatically added into an order. Mountain Commerce maintains and auto-updates all applicable tax tables for every country in the US. Any customer can be designated as tax-exempt and any product can be listed as taxable versus nontaxable. Catalog Features and Management A strong product catalog promotes successful ecommerce. Mountain Commerce eases the burden and complexities involved with setting up a product catalog by providing user-friendly tools and flexible catalog management features. Using the latest Web technologies, Mountain Commerce enables online merchants to rapidly generate a secure, feature-rich storefront with robust automation and reporting capabilities. The software allows for quick and easy management of an online product catalog and provides shoppers with the most current product information. Mountain Commerce s flexible sales catalog features many exciting abilities such as; Unlimited product image groups (thumbnail, standard and detail views) Multiple slideshow treatments 3

4 Configurable text and checkbox fields Downloadable and subscription-based product support Recently viewed products, categories and searches Features, specials and popular products Also purchased and related products Flexible search and sort options Retail, wholesale and volume pricing Product option groupings Product cloning Search Engine and Marketing Search engine visibility and direct emarketing are essential for selling products on the Internet. The Mountain Commerce product catalog was designed to be search engine friendly and allows merchants to optimize individual product and category pages for improved search placement. Mountain Commerce provides the built-in tools to effectively market and sell products online including, the ability to produce and distribute professional quality enewsletters and promotional s to customers. enewsletter Marketing features include; 4

5 Ability to create and manage up to 64 lists Intuitive search and sort interface Multiple newsletter templates supported Campaign history reports Penetration, success reports Reuse previous newsletter feature Subscriber management interface Bounced mail management Uses anti-spam best practices Shipping, Handling and Order Fulfillment Mountain Commerce is fully integrated with the top shipping companies and can calculate multiple shipping quotes, in real-time for customers in almost any location. Additionally, customer orders are easily managed through Mountain Commerce s comprehensive order fulfillment system. The platform introduces flexible shipping features with a variety of options to help streamline the process of order fulfillment. Such as; Shipping Features Real-time UPS, FedEx, USPS shipping calculations Integrated support for UPS and Endicia (USPS) 5

6 Configurable batch generation and printing of invoices and packing slips Multi-package product shipping support Ship by size, weight or price Order Fulfillment Features Order editing Automated order notification and status via Downloadable product support Subscription product support Easy processing of additional transactions, post-authorizations and voids Integrated phone order management Back office integration via MOM or StoneEdge Order Manager Security and Reliability The Mountain Commerce platform is one of only a handful of shopping cart solutions to be PCI DSS compliant (Payment Card Industry Data Security Standards) and is also CISP certified by Visa.. The PCI standards define a series of best practices for handling, transmitting and storing sensitive data. Currently, any merchant, organization or software that processes, stores or disseminates credit card data must be PCI DSS compliant or they risk hefty fines and/or losing the ability to process credit cards altogether thus putting their entire business in jeopardy. Dean Massiah of Fortrex Technologies, Inc., a PCI SSC authorized Qualified Security Assessor Company (QSAC) for performing PCI compliance audits says, Online merchants put their businesses at great risk if due diligence is not practiced and steps are not taken to protect their customers cardholder data. It is key that merchants align themselves with solution providers like Mountain Media that are not only compliant with the PCI DSS standard but take operational risk management seriously. In addition to strict security measures, Mountain Commerce is designed around industrystandard FreeBSD, PHP and MySQL. This open-source technology environment has proven time and again to be more secure, reliable and better performing than other mainstream alternatives. In fact, up-time for FreeBSD servers is often measured in years whereas many environments require some amount of down-time every 30 days. Some of Mountain Commerce s security features include: PCI DSS Level 1 CISP certification 128-bit SSL encryption Data encryption IP logging and blocking Geographically-based sales blocking ability for added security Payment gateway services (card and check) within the same data center 6

7 CRM and Sales Intelligence Customer Relations Management (CRM) is tightly integrated throughout Mountain Commerce s order fulfillment processes. All customer information is stored in a single database; order status and history, shipping and backorder information, general account information and more are all accessible to the merchant. An intuitive search-and-sort interface allows easy access to client information and correspondence logs. Mountain Commerce also includes tools for building customer and inventory intelligence. Sales, tax, general financial and affiliate reports provide powerful information. Real-time customer demographics help merchants see how purchasing patterns and product performance relate to ROI. Integration Components and Partners Mountain Commerce seamlessly integrates with many shipping and order management systems and continuously builds new relationships and integration components with synergistic technologies everyday. Some of Mountain Media s current partners include; For More Information To learn more about Mountain Commerce or other Mountain Media solutions and services, please visit or call