Coaching/Mentoring A Partnership to Improve Retention
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1 Coaching/Mentoring A Partnership to Improve Retention Presented by: Good Samaritan Hospital and The Baltimore Alliance for Careers in Healthcare
2 Presenters! Barbara Levy! Program Manger, Baltimore Alliance for Careers in Healthcare! Joy Burke RN, BSN, CCRN! Education Specialist/Staff Development Coach! Johanna Romero de Slavy RN, BSN, CCRN-BC! Education Specialist/Coach
3 Baltimore Alliance for Careers in Healthcare! The Vision: To improve Baltimore City s economic health by developing a system for preparing city residents for skilled positions in healthcare organizations with critical workforce shortages.
4 Objectives! Identify how partnerships between coaches, mentors and frontline employees benefits the organization! Define the role of a coach and a mentor in an organization! Identify steps for implementing a mentoring program
5 Program Goals! To advance frontline employees into healthcare positions! To Train 18 Certified Nursing Assistants Candidates! Fill vacancies! Retention Retention Retention
6 Definitions! Coach! Mentor! Formal Mentoring Program
7 Creating a Collaboration! Develop Partnerships! Hire a Coach! Engage Management
8 Role of the Coach! Initial Meeting! Develop Trust! Consistent Contact! Coach s Circle! Individual Coaching
9 Coach s Circle! Regular Meetings! Weekly for 2 Months! Every other week for 2 Months! Required Attendance! Soft Skills Training! Build on Experiences! Encourage Reflection
10 Coach s Circle Topics! Reflection! Specific topics! Confidence Assessment! The definition of Caring! Attitude is Everything! Conflict Management! Time and Attendance! Through the Eyes of the Patient
11 Individual Coaching! One on One! Monthly Follow up! Collaboration with Manager! Individual Development Plan
12
13 Formal Mentoring Program! Selection of Mentors! Manager Approval! Expectation of Mentors! Meet and Greet"! Bimonthly Meetings! Mentor Record of Contact
14
15 Benefits for Mentors at GSH! Recognition as a leader among co-workers! Positive impact on personal evaluation! Invitation to Men Tea celebration! Ability to obtain points for advancement on the clinical Ladder (financial gain)! Thank You Luncheon and Gift for the Mentors
16 Tracking Efforts! Initial Design! Tracking Efforts! Demographics! Coaching Efforts! Mentoring Efforts! Employment and Salary Advancement! Individual Development Plan! Career Goals
17 What We Learned?! Coaching! Coaching Realities! Mentoring! Pairing as Related to Shifts! Documentation Expectations! Length of Mentoring Relationship
18 Perspectives! Frontline Manager! Carol Zeller RN, BSN, CRRN - Patient Care Manager, Acute Rehab! Certified Nursing Assistant (CNA)! Natalie Elliott CNA/Multifunctional Technician
19 One Year Later! Coaching Continues! Individual Development Planning! Retention is Priority! Second Certified Nursing Assistant Program 2008
20 Reflection and Change! Start with a Coach! Knowledgeable! Experienced! Communication is a Priority! Management! Employee! School! Instructors
21 Reflection and Change! Build on Work Based Learning! Shadow Days! Clinicals! Coach s Circle! Journaling! Skills Review and Education! Study Sessions and Tutoring
22 Reflection and Change! Career Development! Track Efforts! Integrate staff! Implement Mentor and Program Evaluation
23 Implementing Mentoring Program! Coach! Recruit Qualified Volunteers! Provide Formal Mentor Training! Identify Length of Mentorship! Pair Mentors with Mentees! Document Meetings! Follow up with Coach! Evaluations
24 Partnership to Improve Retention Goal for Second Certified Nursing Assistant Program 100% retention
25 Questions?
26 Contact Information! Joy Burke, RN, BSN, CCRN! Johanna Romero de Slavy, RN, BSN, CCRN-BC! Bibliography available upon request
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