PRIMARY HEALTH CARE LIAISON OFFICER

Transcription

1 PRIMARY HEALTH CARE LIAISON OFFICER Full Time Do you have a passion and background in primary health care, general practice, pharmacy or allied health? Are you an engaging personality, a good team player, can listen to stakeholder needs and research and synthesise information to communicate the need for change? The Adelaide Primary Health Network (APHN) is an independent, not for profit, primary health care organisation based in Adelaide. We aim to improve the health and wellbeing of the Adelaide community by coordinating and integrating health and community services and by working in partnership to identify local needs and create strategies in response to keep people well and out of hospital. We are currently seeking another experienced Primary Health Care Liaison Officer to join our Community Collaborations team at the APHN. Our Primary Health Care Liaison Officers (PHCLOs) actively communicate and engage with primary health care service providers to facilitate implementation of APHN activities and services and ensure the local service delivery environment and service provider needs are understood and advocated for. The role includes development of responses to meet stakeholder needs to ensure primary health care providers have ready access to information and services to implement and participate in the primary health care reform agenda and to ensure health care processes are integrated, coordinated and collaborative. The PHCLOs undertake various projects and activities to encourage, achieve and maintain engagement and goodwill with primary health care service providers including general practice, pharmacy and other allied health providers. PHCLOs work with stakeholders in an advisory capacity to ensure that cross sector integrated services are appropriate to local needs and in line with state and national priorities. PHCLOs also seek opportunities within emerging health care planning to improve continuity of care and patient journey. This role will also have involvement in the facilitation of the three APHN Clinical Councils. Ideally, the successful applicant will have the following essential and desirable characteristics: exceptional interpersonal and communication skills (both verbal and written) reflected in an ability to engage and collaborate with a wide range of service providers and community members, including significant interpersonal, listening and negotiation skills to influence stakeholders; demonstrated knowledge of contemporary issues and strategic directions in the health care system, including understanding of the challenges and issues facing general practitioners and the primary health care sector in South Australia and nationally; the ability to critically appraise situations and contribute to the development of innovative suggestions and proposals; demonstrated ability, skills and knowledge in the use of computer based data management systems, and an ability to acquire knowledge of computer applications related to health service delivery will also be required;

2 able to work autonomously, use sound judgement and set priorities to achieve business objectives and tight timeframes, particularly whilst working under pressure; proven track record in building beneficial professional relationships with a wide range of primary health care providers, including general practitioners, pharmacists, and allied health providers; qualifications in health, social science, or community development are highly desirable, but not essential; experience in liaising with health service providers and evaluation will be expected of the successful applicant. If this sounds like you, this is your opportunity to become part of an organisation that is committed to driving positive change throughout primary care and improving health outcomes. In return for your innovative thinking and commitment, you will receive a competitive salary, commensurate with your skills and experience, plus generous salary packaging options, which will significantly boost your overall package. Additionally, you will enjoy great work/life balance working within a flexible work environment and with an energetic, friendly and highly supportive team! Application process 1. Please your resume and a short (1-2 page) cover letter in response to the essential minimum capabilities and desirable characteristics above, and describing your interest in the role to employment@adelaidephn.com.au. 2. If you would like to discuss the position, please employment@adelaidephn.com.au. Applications close 9am Monday 14 November Previous applicants need not apply please.

3 JOB AND PERSON SPECIFICATION 1. POSITION DETAILS Position Title Primary Health Care Liaison Officer Date Approved Portfolio Community Collaborations Status of Employment Contract position up to 30 June POSITION CONTEXT Organisational overview Why We Exist (Possibility of extension subject to continued funding) To connect the Primary Health Care system and improve the health and wellbeing of our community. Our Team Values We actively listen and communicate with empathy and respect. We do what we say we will do. We take time to build relationships. We deliver work to a high standards for best possible outcomes. We find ways to communicate and collaborate within and across teams, to ensure a shared understanding. We undertake our roles with a positive, can do attitude and genuine desire to help each other We are resourceful and solution focused. Job purpose statement The Primary Health Care Liaison Officer (PHCLO) actively communicates and engages with general practice, pharmacy and allied health providers to deliver effective, efficient and and coordinated primary health care services; and actively participate in the primary health care reform process, by: supporting awareness and participation in Adelaide PHN activities and services; ensuring the local service delivery environment and service provider needs are understood, advocated for and inform Adelaide PHN strategies; and supporting provider access to information, resources, networks and services. Reporting/working relationships Line management responsibility Reports to: N/A Community Collaborations Manager Special conditions Some out of hours work may be required for which time off in lieu may be taken. Intrastate and interstate travel may be necessary. Must possess a current Driver s Licence and be prepared to use vehicle (reimbursement of kilometre costs will be made in accordance with the relevant Award). Must maintain a current Police clearance. APHN is a smoke free workplace. Participate in Performance Review & Development process. Page 1 of 3

4 3. KEY RESULTS, ACCOUNTABILITIES AND PERFORMANCE INDICATORS Key Result Area Professional Development Build relationships and partnerships with stakeholders Support the reform of quality primary health care service delivery Strategic Planning Quality Improvement Accountabilities and Outcomes (What is to be achieved responsibilities and duties) 1. Participate in the Community Collaborations portfolio s commitment to continuing professional development, team development and quality improvement activities. 1. Engage with and develop relationships with PHC provider networks and activities. 2. Identify and analyse information about the PHC service provider environment and service provider needs in relation to participating in PHC reform activities. 3. Actively participate in Adelaide PHN teams and planning activities to inform service design, innovation, development and commissioning work. 1. Build capacity of primary care services to deliver quality services through the provision of information on accreditation, digital health, training opportunities and reform activities 2. Actively encourage PHC providers to participate in Adelaide PHN activities, service design and continuous improvement activities 3. Ensure information provided to PHC providers reflects their information needs. 1. Ensure coordinated stakeholder engagement and communication in line with Adelaide PHN Needs Assessment and Activity Work plans. 2. Ensure alignment with National, State and Local primary health objectives, priorities and outcomes. 1. Contribute to the development and review of Community Collaboration methods to achieve and maintain good governance and leadership. Key Performance Indicator (This is the measurement criteria for how each accountability/responsibility is achieved) 1. Positively contribute to team meetings and team development, identify and undertake professional development and share and utilise learnings in role. 1. Clinical Councils operate effectively and achieve their objectives within the Membership Model 2. Services delivered to PHC providers are valued 1. Primary Health Care Providers are actively seeking and receiving information on accreditation, digital health, training opportunities and primary health care reform activities 2. Responses to Adelaide PHN communications 1. Adelaide PHN Needs Assessment and Activity Work plans and Commissioning, advocacy and collaborations reflect stakeholder needs and input. 1. Adelaide PHN undertakes high quality engagement activities Page 2 of 3

5 4. ESSENTIAL MINIMUM CAPABILITIES Skills and abilities A passion and commitment to improving primary health outcomes within our community. Ability to support APHN objectives to deliver outcomes within a tight timeframe and displaying behavioural flexibility. Demonstrated ability to work autonomously and as a member of teams, use sound judgement and set priorities to achieve business objectives and tight timeframes, particularly whilst working under pressure Exceptional communications and negotiation skills and proven ability to develop relationships with a wide range of service providers and community members and work collaboratively. Ability to write well for a range of purposes including marketing, minutes, websites and newsletters. Demonstrated ability, skills and knowledge in the use of computer based data management systems, and an ability to acquire knowledge of computer applications related to health service delivery Understanding of, and the ability to practice in a manner consistent with, the principles of Primary Health Care. Experience Background in a similar role, preferably within the primary health care sector. Proven track record in building effective professional relationships with a wide range of PHC providers, including general practitioners, pharmacists and allied health providers. Experience in working effectively and flexibly with multiple stakeholders and high levels of collaboration to successfully manage complex projects. Experience in providing confidential executive support to boards and councils. Knowledge Demonstrated knowledge of contemporary issues and strategic directions in the health care system, including understanding of the challenges and issues facing general practitioners and the primary health care sector in South Australia and nationally 5. DESIRABLE CHARACTERISTICS Working knowledge of the principles, models and practices of health service provider liaison and engagement. Knowledge of stakeholder engagement, change management and continuous quality improvement principles. Attributes/experience Public speaking or willingness to learn Previous experience with facilitating groups and work shop techniques A sense of humour. Qualifications: Qualifications in health, social science or community development and/or experience are highly desirable. 6. ORGANISATIONAL REQUIREMENTS Compliance Employees must support the aims and objectives of APHN through understanding and implementation of the APHN Strategic Plan and Objectives. 7. ACKNOWLEDGEMENT AND APPROVAL Be aware of and adhere to APHN s policies and procedures. Display a commitment and passion for APHN Values. Key results and accountabilities for this position should not be considered definitive. Accountabilities and outcomes may be added, deleted or modified, in consultation with staff as necessary. Job & Person Specifications will be reviewed in line with Performance Review & Development Appraisals unless required earlier. ACKNOWLEDGED BY EMPLOYEE: Date: Signature: APPROVED BY CEO: Deb Lee Date: Signature: Page 3 of 3