NURSE UNIT MANAGER, COMMUNITY NURSING PROGRAM. Nurse Unit Manager, Community Nursing Program. Commensurate to experience and qualifications

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1 Position Title: Classification: Reports To: Department: Award / Enterprise Agreement: Nurse Unit Manager, Community Nursing Program Commensurate to experience and qualifications Executive Director Primary & Community Care Community Nursing Nurses and Midwives (Victorian Public Health Sector) (Single Interest Employers) Enterprise Agreement About Bass Coast Health Bass Coast Health is the major public healthcare provider within the Bass Coast Shire in South Gippsland. The service has provided quality service and care for residents of the Bass Coast Shire for over 100 years. It is an integrated health service providing emergency services as well as acute (medical and surgical), sub-acute and residential inpatient beds along with an extensive array of community and primary care services. Services are also provided from a number of other sites including Wonthaggi, San Remo, Inverloch and Cowes. The service is committed to working in partnership with its community, and with other health services, local government and state government. Bass Coast Health is committed to embracing the diverse life experiences and perspectives of all members of our community regardless of gender, age, ethnicity, cultural background, disability, religion or sexual orientation. Our Values Value Person Centred Focus Integrity Trust Respect Quality and Safety Accountability Working Together What this means Having the patient/client/ resident/customer at the CENTRE of everything we do Honesty and reliability in our work Doing what we agree to do; not letting our colleagues down Having regard for and valuing others views and opinions and acting accordingly; accepting differences Safety for patients, clients, residents and staff is a top priority. All work is focused on doing the best job possible and looking for ways of improving. Every staff member is accountable for their work and what they do every day; following through with tasks. Recognising that we are a team and that nobody can work alone successfully in a health care environment Page 1 of 7

2 Position Summary This senior management position provides effective clinical leadership and overall management of the Bass Coast Health Community Nursing Program. It also oversees the management and coordination of the Hospital in the Home, District Nursing, Palliative Care Nursing, Community Health Nursing and Clinical Nurse Consultant services to ensure that relevant Department of Health & Human Services guidelines and other funding body requirements are met. Key Responsibilities 1. Provide effective leadership and clinical and administrative management of the Community Nursing Program. This includes human resource management, orientation, credentialling, staff supervision and training/guidance, professional development, competency compliance, performance management and annual performance review. 2. Complete mandatory competencies 3. Ensure the delivery of safe, high quality person centred care services 4. Ensure staff work within the scope and skills consistent with their classification structure and program guidelines maintaining ethical and professional standards 5. Work collaboratively with Executive Director of Primary & Community Care, and other health service managers and staff to ensure that the Community Nursing Program meets the current and emerging needs of the local community 6. Work collaboratively with the inpatient setting staff and relevant GP to ensure effective HITH implementation 7. Provide clinical leadership, coordination and management of the following service areas: o Community Palliative Care Nursing o Hospital in the Home o Community Health Nursing o Clinical Nurse Consultant o District Nursing 8. Maintain and coordinate the Bass Coast Health Vulnerable Persons Register 9. Ensure compliance with the Department of Health & Human Services and other relevant funding body guidelines in relation to program implementation, development and reporting 10. Apply service coordination principles in the delivery of person-centred care 11. Ensure programs in area of responsibility embrace and foster the principles of the Active Service Model 12. Develop and implement an annual budget and ensure it is effectively managed 13. Develop and implement an operational plan, aligned with the BCH strategic plan, for all service areas to ensure program activity throughput targets are met 14. Set specific and measureable KPIs, goals and objectives for staff in line with the operational plan 15. Ensure staff understand the data management and documentation systems, ensuring staff compliance within the relevant Community Nursing Service guidelines and organisational policy, data capture and reporting Page 2 of 7

3 16. Support the Team Leader, Data Integrity/Rosters to: o Ensure adequate human resources are available to deliver service o Ensure that accurate data is available on a monthly basis for the data administration team to submit to Commonwealth and State departments 17. Actively nurture integration and multidisciplinary team functioning across departments and settings within Bass Coast Health 18. Support the Team Leader, Intake/allocation to: o Enable timely access for service users o Ensure appropriate allocation of human resources to implement care 19. Promote multidisciplinary quality improvement initiatives aimed at enhancing evidencebased clinical best practise, and improving person-centred care delivery and outcomes 20. Engage and actively seek input from consumers regarding service and care planning 21. Support the Team Leader, Education/Training to build the capacity of Community Nursing Program staff through promotion of ongoing professional development aimed at enhancing clinical practise, career development, teaching and research capabilities 22. Ensure appropriate succession planning is in place 23. Keep abreast of contemporary management, healthcare and professional policy and practises and facilitate staff to do the same 24. Develop regular written reports for the Executive Director of Primary & Community Care regarding current issues within area of responsibility 25. Attend meetings as scheduled: o Primary and Community Care Quality Committee o Primary and Community Care Managers Meeting o Commonwealth, State Regional, Industry Advisor and Local level meetings as required o Internal Committee / Working group meetings as scheduled 26. Hold monthly minuted staff meetings for the Community Nursing Program 27. Actively seek funding opportunities and write funding submissions to secure new funding for service enhancement 28. Actively network and develop collaborative relationships within the health service and with external service providers 29. Deliver community and group presentations on Community Nursing related topics where appropriate 30. Ongoing review, modification and evaluation of policies, procedures and activities to ensure ongoing progression and advancement of contemporary practices 31. Implement effective change management and communication at all times Qualifications Essential: Bachelor or Masters of Nursing Current Registered Nurse registration with Australian Health Practitioner Regulation Agency (AHPRA) Minimum five (5) years post-graduation experience Management and human resource management experience Page 3 of 7

4 Desirable: Relevant post-graduate qualifications Key Selection Criteria Registered Nurse holding current AHPRA registration Demonstrated ability to manage and lead effectively within a diverse team environment and communicate with a wide range of service providers or other relevant parties Demonstrated change management skills A demonstrated ability to set the vision, direction and implement ongoing clinical quality & safety service development improvements in line with BCH values Demonstrated ability to develop and manage budgets Comprehensive knowledge of the relevant Community Nursing Program elements, their respective funding streams and the reporting requirements/guidelines Track record in policy and procedure development and review Demonstrated data management and IT skills Key Performance Indicators The following are the overarching Key Performance Indicators (KPIs) for the role. Specific and measurable KPIs consistent with those listed below, will be agreed annually with the Executive Director of Primary & Community Care and reviewed in line with the performance review processes of the organisation. Key Result Area Quality Clinical Service Delivery Quality Improvement Strategic Goals Ensure the clinical governance of all aspects of the Community Nursing Program Ensure that services meet the needs of the clients, have consumer input into planning and goal development and are delivered with a person-centred focus Objective client satisfaction measures are in place demonstrating positive outcomes The principles of the Active Service Model (ASM) are entrenched in practise Consumer goal directed care planning is entrenched in practise Diversity and Cultural Safety principles are entrenched in practise Demand management prioritisation triage tools are in place to minimise waiting periods and waiting times for service provision are within agreed targets Appointment of Team Leader Intake and Allocation portfolio Promote and participate in quality improvement activities and programs in accordance with accreditation and other relevant standards Engage clients/consumers in the evaluation of service provision and delivery Page 4 of 7

5 Key Result Area Service Development Stakeholder Engagement Efficient and Effective Management of resources Workforce Development Strategic Goals Active engagement in accreditation working groups Continually develop/review Community Nursing policies and procedures and clinical guidelines to remain evidenced based Develop and grow the Community Nursing Program in line with the organisation s strategic and service plans Position BCH Community Nursing Program well in relation to contemporary government policy, specifically in preparation for the changes to the Commonwealth funding arrangements in 2019 Through effective change management, recruit to and embed the integrated Community Nursing team structure Actively seek to provide innovative care and source funding to enable service development Establish strong leadership, coordination and implementation of the HITH program Up-skill staff as required to enhance capability of broadening admission criteria to HITH Develop strong and positive relationships with internal and external community stakeholders Develop strong working relationship with key funding bodies Actively network with other key health service providers Support and strengthen the Latrobe Regional Hospital Palliative Care Model of Care All relevant Community Nursing Program cost centres managed within agreed budget parameters All activity throughput targets met Statistical data to be accurate, with errors identified and addressed in a timely manner All acquittals and reports submitted within prescribed timelines Workload and productivity metrics are in place Living within our means productivity savings identified Appointment of Team Leader Data Integrity/Rosters portfolio All Community Nursing staff registered and credentialled in line with organisational policy All Community Nursing staff complete required annual competencies within prescribed timelines Community Nursing staff can demonstrate active participation in ongoing professional development to ensure contemporary best practise and the ongoing sustainability and growth of personcentred service delivery Staff training directed at identified skill gaps in areas required for service and program development Growth in the provision of undergraduate student clinical placements Appointment of Team Leader Education/Training portfolio Page 5 of 7

6 Key Result Area Risk Management Other Strategic Goals Identify and manage risks within the Community Nursing program and incorporate into organisation risk register as applicable Staff compliance with organisational policy and procedures Staff compliance with entering incidents into Riskman as applicable Participate in committees and working parties as required Organisational Relationships: The position reports to the Executive Director of Primary & Community Care and has the following positions reporting to it: o Community Nursing Team Leader Portfolio Data Integrity/Rostering o Community Nursing Team Leader Portfolio Education/Training o Community Nursing Team Leader Portfolio Intake/Allocation o Community Nurses Pharmacotherapy Nurses within the Community Support team are to clinically report into this role Residential-In-Reach and Post-Acute Care Nurses within the Allied Health and Health Independence Program team are to clinically report into this role. Appropriate lines of communication are observed in all relationships Note: Administration Support provided to the Community Nursing team reports into the Organisational Support Team Leader Health Service Policies and Procedures You are required to be familiar with Bass Coast Health s policies and procedures. These can be accessed using the PROMPT document management system which is accessed via the intranet. Consumer Focus Each employee has responsibility to ensure an excellent standard of service is offered by partnering with patient, consumers and/or carers and the community at all levels of health care provision, planning and evaluation. Demonstrate a commitment to the patient Charter of Healthcare Rights. Recognise and respond to the needs and requirements of each individual patient, consumer and/or carer. Quality & Safety Maintain confidentiality in accordance with Bass Coast Health s Policies and Procedures and in accordance with relevant privacy and health records legislation. Each employee has responsibility to ensure patient and consumer safety and quality of care is the highest priority. Ensure any risks are identified and reported promptly and that prevention strategies are implemented to ensure the safety of all patients and consumers. Page 6 of 7

7 Maintain a good working knowledge of the National Safety and Quality Health Service Standards, take initiative to pursue opportunities for quality improvement, and actively contribute to accreditation of the service being delivered. Actively involve patients, consumers and/or carers in quality and safety improvement activities. Maintain infection prevention and control knowledge levels commensurate with the requirements of the position and adhere to the organisation s Infection Prevention and Control policies and procedures at all times. Comply with all legislative, regulatory and policy and procedural requirements to protect and enhance the health, safety and wellbeing of you, patients, consumers and colleagues whilst at work. This includes the appropriate and safe use of machinery, devices and personal protective equipment and that the principles of general and patient manual handling are adhered to. Employment Principles Bass Coast Health is committed to the employment principles that reinforce the public sector values. These principles ensure: Employees create and develop a positive working relationship with team and colleagues Employees act in accordance with the Code of Conduct and Workplace Behaviour policies Actively participate in relevant professional development Acceptance of the Position I understand, agree to and accept the role as outlined in accordance with this position description NAME:(please print): SIGNATURE: DATE: Executive Director Primary & Community Care Signed on behalf of Bass Coast Health NAME:(please print) SIGNATURE: DATE: Note: Statements in this Position Description are intended to reflect general responsibilities and are not intended to be all-inclusive. Other duties may be required as part of this role. Page 7 of 7