POSITION DESCRIPTION: Residential Services Nurse Unit Manager INTRODUCTION TO TWEDDLE SERVICES:

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1 POSITION DESCRIPTION: Residential Services Nurse Unit Manager INTRODUCTION TO TWEDDLE SERVICES: Tweddle is located in Footscray and offers a range of specialist early parenting programs to families who are experiencing difficulties with parenting their children up to school age. Programs include residential, day stay and sessional groups delivered at Tweddle or in local communities, collaboratively with local government, community organisations or health services. Reports to: Reports: Director Clinical Services/Director of Nursing Team Leaders, Early Childhood Professionals and the residential unit administration. Position Summary: The Residential Services Nurse Unit Manager is a senior operational/clinical position at Tweddle Child & Family Health Service. The Residential Services Nurse Unit Manager will work closely with and reports to the Director of Clinical Services/Director of Nursing to lead operations and to support the clinical team of the residential unit and day stay programs. As part of the multidisciplinary management team, the Residential Services Nurse Unit Manager works across all residential programs This role is responsible for continually improving the performance of staff and service delivery, and for the program(s) financial budgets, program(s) performance targets, and staff management. The purpose of the role is to maintain and establish systems to provide the infrastructure to deliver quality family centered outcomes. Key Relationships Internal Reports to Director of Clinical Services/ Director of Nursing Care Co-coordinator/Practice Lead Manager of Community Programs Staff of Tweddle Child & Family Health Services Coordinators of Allied Health Services External Department of Human Services Child First Alliances Funding and other key stakeholders including community sector/network partners Early Parenting Service providers Page 1 of 5

2 Key Responsibilities are: Staff Management Promote and maintain open communication with client families and colleagues including the multidisciplinary team and other members of the Tweddle team. Liaise with all clinical staff (Residential and PASDS) in relation to their ongoing annual professional development plans. Conduct annual performance appraisals on the residential unit staff to identify strengths and pursue individual goals and achievements that improve clinical practice. Maintain and up-date the on call roster. Chair the Professional Development Subcommittee as a way of maintaining and formulating ongoing organisational Professional Development Plan In consultation with the Practice Leader, PASDS Care Coordinator, identify clinical staff education, training and professional development needs. Participate in on-call roster Provide leadership, coaching and mentoring to staff Support and encourage staff to continually learn and improve their practice with families Foster the engagement of staff in portfolios including but not limited to: young mothers, CALD, Supporting clients participating in Methadone programs, Provide secondary consultations for the PASDS Care Coordinator when referrals into the program are complex. Financial Physical infrastructure Formulate and manage rosters in accordance with the Nurses and Midwives (Victorian Public Health Sector) Enterprise Agreement Development, management and monitoring of annual budgets for the services provided Ensure there is limited leave liability within the residential unit and related programs. Setting up and maintaining systems to support the Registered Nurse and Early Childhood Professional BANK/relieving pool Conduct regular recruiting drives for Registered Nurse and Early Childhood Professional BANK/relieving pool. Ensure that all programs have the relevant resources required to deliver client services in an efficient manner. Compliance Conduct regular audits and reviews of relevant policies and procedures related to the operations of the Residential Unit and related programs. Monitor and manage any situations that have the potential to lead to a critical incident With the Director of Clinical Services, Practice Leader and Care Coordinator PASDS identify issues that require policy or clinical practice review and support the development of policies and clinical practice guidelines. Lead the programs participation in the EQuIP accreditation process and ensure continuous improvement of the services by review and analysis of areas of practice. Maintain the reputation of Tweddle as a provider of high quality effective services by: Managing partnerships and alliances with other service providers to strengthen integration of services for families. Application of the principles of quality improvement to development and review With the Executive management team develop and implement a clinical risk management plan and undertake project and service risk assessments as a matter of routine Monitor and manage the programs environment to meet organisational occupational health and safety obligations Page 2 of 5

3 KEY SELECTION CRITERIA Mandatory: Registered Nurse (Division 1). Post Graduate qualifications in maternal and child health nursing, psychiatric nursing or paediatric nursing. Demonstrated high level competencies in Family Partnerships and Best Interests Case Practice model. Experience in contributing to the development of the operational service, program quality assurance, and the strategic and business palling processes and direction of Tweddle. An understanding of OH&S requirements and a commitment to a safe work environment A strong team player with an open and inclusive approach to leadership. Desirable: Postgraduate qualifications in health management and leadership Personal Qualities Required 1. Customer Focus Listens to customers Actively seeks to meet customer needs Seeks ways to improve services Committed to delivering high quality outcomes for clients 2. Developing Others Actively seeks to improve others skills and talents by providing constructive feedback, coaching and training opportunities Empowers others by investing them with the authority and latitude to accomplish tasks Appropriately delegates responsibilities to further the development of others Relationship Building Establishes and maintains relationships with people at all levels Promotes harmony and consensus through diplomatic handling of disagreements Forges useful partnerships with people across business areas, functions and organisations Builds trust through consistent actions, values and communication Minimises surprises 3. Resilience Perseveres to achieve goals, even in the face of obstacles Copes effectively with setbacks and disappointments Remains calm and in control under pressure Accepts constructive criticism in an objective manner, without becoming defensive 4. Teamwork Cooperates and works well with others in the pursuit of team goals Collaborates and shares information Shows consideration, concern and respect for others feelings and ideas Accommodates and works well with the different working styles of others Encourages resolution of conflict within a group Page 3 of 5

4 Knowledge and Skills 1. Organising and Planning Sets clearly defined objectives and priorities and operates accordingly, reviewing and adjusting as required Identifies processes, tasks and resources required to achieve a goal Establishes systems and procedures to guide work and track progress Recognises actual and potential barriers and finds effective ways to deal with them 2. Problem Solving Seeks all relevant information for problem-solving Liaises with stakeholders Analyses issues from different perspectives and draws sound inferences from information available Identifies and proposed workable solutions to problems Implements solutions, evaluates effectiveness and adjusts actions as required 3. People Management Aligns team with the organisational values and goals through effective people management and modelling Maximises effectiveness by selecting, developing, managing and motivating a high performing team Clearly defines role expectations, monitors performance, provides timely and constructive feedback and facilitates employee development Ensures staff are effectively deployed through effective workforce planning practices 4. Resource Management Develops and manages complex budgets Negotiates for resources Monitors expenditure against budget projections Plans for and manages risks Ensures the use of honest, transparent and appropriate purchasing processes 5. Service Excellence Identifies and responds to clients underlying needs Uses understanding of the client or stakeholder s organisational context to tailor service and ensure a high quality response Looks beyond the obvious to provide outstanding levels of service Constructively deals with service issues that arise in a timely manner Effectively manages risks to service delivery Salary Package Commensurate with position, including employer superannuation contributions and with the relevant industrial agreement. Other information: Occupational, Health and Safety Responsibilities Tweddle is committed to providing, insofar as is practicable, a safe and healthy workplace for our employees, contractors, members and visitors. Page 4 of 5

5 Employees: have a duty to take care, as far as they are able, of their own health and safety and that of other employees, members and visitors; must comply with safety procedures and directions; must report potential and actual hazards to their supervisor and their OHS representative. Quality Tweddle holds accreditation and registration against the Australian Council on Healthcare Standards and the Department of Human Services Standards. All employees are responsible for supporting, maintaining and enhancing the quality systems and processes at Tweddle. Our Commitments to Tweddle Staff Tweddle is committed to equal opportunity in the workplace for all employees, irrespective of race, colour, gender, religion or marital status. Staff are selected on merit and promoted on merit. Tweddle is committed to providing a safe and smoke free workplace. OTHER FACTORS RELATING TO THE ROLE This position is full time and may require after hours work from time to time The clinical services close down for the period of Christmas/New Year and Easter and it is a requirement that all relevant staff take annual leave at this time. The Residential Services Nurse Unit Manager may work through some of the closure time for the purpose of operational and strategic planning as requested by the Director of Clinical Services/Director of Nursing. Capacity to participate in an on-call roster to provide after hours support to the residential program A Working with Children security check is required for all employees of Tweddle Child and Family Service The Victorian Public Sector Code of Conduct applies to all staff. A National Police Records Check is required for all employees of Tweddle Child and Family Health Service Page 5 of 5