Welcome! Cisco 7965 End User Training
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1 Welcome! Cisco 7965 End User Training
2 Welcome Instructor: Name Schedule: One hour and fifteen minutes Phone Orientation Call Handling Features Voice Mail Reference Cards Conversion: Date and Details Cell Phone Consideration
3 Phone Orientation
4 Cisco 7965 Phones
5 Cisco 7975 Phone
6 Phone Orientation Phone Screen Foot-stand Line/ Buttons Softkeys Navigation
7 Phone Orientation Messages Services Headset Help Directories Settings Volume Speaker Mute
8 Call Handling Features
9 Placing Calls To place a call: Lift the handset or Press a line button or Press the SPEAKER button or Press the HEADSET button or Press the NewCall softkey Dial the number
10 Dialing To call another extension: Dial the 4-digit extension number To call an outside line: Dial digit telephone number To call Campus Security: Dial 3131 or 911 or
11 Answering Calls To answer an incoming call: Lift the handset or Press the ringing line button or Press the SPEAKER button or Press the HEADSET button or Press the Answer softkey
12 Call States Solid green: Active call. Flashing green: Held call. Flashing amber: First incoming call. Solid red: Shared line in use.
13 Phone Screen and Call Icons
14 Call Hold To place a call on hold: Press the Hold softkey To retrieve a held call: Press the Resume softkey or Press the flashing line button
15 Placing a Second Call To place a second call on the same line: Press the Hold softkey Press the NewCall softkey Dial the number
16 Answering a Second Call To answer a call waiting: Press the Answer softkey
17 Managing Multiple Calls To toggle between held calls on the same line: Use the navigator button to highlight the held call to rejoin Press the Resume softkey
18 Shared Line Appearances To answer a call on a shared line appearance: Press the ringing line button To toggle between held calls on shared line appearances: Press the flashing line button
19 Ending Calls To end a call: Replace the handset or Press the SPEAKER button or Press the HEADSET button or Press the EndCall softkey
20 Redial To redial the last number called: Press the Redial softkey To view a list of recently called numbers: Press the arrow down on the navigator button
21 Call Transfer To transfer a call: Press the Transfer softkey Dial the 4-digit extension number or telephone number Option: Announce the caller Press the Transfer softkey or Hang up If no answer or line is busy: Press the EndCall softkey Press the Resume softkey
22 Direct Call Transfer To transfer two callers on the same line to one another: While connected to one caller, use the navigator button to highlight the call to transfer to Press the DirTrfr softkey
23 Call Transfer to Voice Mail To transfer a call to a subscriber s voice mail box: Press the Transfer softkey Dial * + the 4-digit extension number Press the Transfer softkey or Hang up
24 Conference Calling Ad Hoc To place up to a 6-way conference call: While on an active call, press the Confrn softkey Dial the next participant Option: Announce the conference Press the Confrn softkey To add additional participants: Repeat the above steps
25 Conference Calling - Join To add an incoming caller to an existing call/conference: Answer the incoming call Use the navigator button to highlight the held call to add to Press the Join softkey
26 Conference Calling - List To view active participants: Press the ConfList softkey To remove a conference participant: Use the Navigator button to highlight participant to remove Press the Remove softkey
27 Call Forwarding Call Forward Busy on a busy condition, the system automatically forwards the incoming call to your pre-programmed call forward busy destination. Call Forward No Answer on a no answer condition, the system automatically forwards the incoming call to your pre-programmed call forward no answer destination.
28 Call Forwarding To forward all of your incoming calls to another number: While on-hook, press the CFwdAll softkey Dial the 4-digit extension number or Press the MESSAGES button to forward calls to Voice Mail To deactivate call forwarding: Press the CFwdAll softkey
29 Call Divert To immediately forward a ringing, live, or held call to voice mail: Press the idivert softkey
30 Do Not Disturb To disable/re-enable the ringer for all incoming calls: While on-hook, press the DND softkey
31 Call Pick Up To answer a call ringing on another extension within your pick-up group: Lift the handset Press the PickUp softkey Press the Answer softkey
32 Voice Mail
33 Calling Voice Mail Message Waiting Indicator Light To call Voice Mail from your desk Press the Messages Enter your PIN + # button To call Voice Mail from an outside line: Dial (781) Press * Enter your Mailbox ID Number+ # Enter your PIN + # Mailbox ID Numbers: 4-digit extension number Starter PIN: extension number
34 Voice Mail Enrollment To Initialize your voice mail box: Press the messages button Enter the Starter PIN + # Record your First and Last Name Record a Personal Greeting Enter a PIN Select to keep your directory status
35 Voice Mail Main Menu 1 Play New Messages 2 Send a Message 3 Review Old Messages 4 Setup Op:ons 5 Find a message 6 List Mee:ngs 7 Play External Messages 0 Help * Exit
36 1 or 3 During Message Review Restart Save Delete Slow Volume Fast Rewind Pause Fast Forward Cancel Help End * 0 # Tips: Press * To cancel, Back up or Exit Press 0 for Help Press ## to toggle between Name and Number entry
37 1 or 3 After Message Review Repeat Save Delete Reply Forward New Rewind Properties Cancel Help Cancel * 0 #
38 2 Send a Message Record the Message Address the message Press # to send or Press 1 for delivery options 91 add name 92 listen to names on list 95 copy message to self Delivery Op:ons: Return Urgent Receipt Review Re-record Add to Message Cancel Help Send * 0 #
39 4 Message Options 1 - Greetings: 1 Edit the standard greeting 2 Turn on/off alternate greeting 3 Edit other greetings 4 Hear all greetings 2 Message Settings: 1 Change message notification 3 Change menu type 4 Edit private distribution lists 3 Preferences 1 Change PIN 2 Change recorded name 4 Transfer settings 5 Alternate contact
40 Unified Messaging New Voice Mail Messages: Voice Mail In Box In Box - Wave File Attachment Saving Voice Mail Messages: Listening in voice mail, considers it read in Listening in , considers it heard in voice mail Tip: Depending on your outlook settings, opening a message in , considers it heard in voice mail and will turn off message indicator lamp Deleting Voice Mail Messages: Deleting in voice mail, deletes in moves to deleted folder, purged automatically in 15 days Deleting in , deletes in voice mail moves to deleted folder Tip: Moving the message from to a folder, deletes the message in voice mail
41 Thank You!
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