Starting. drive success. strong to. Executing at the front line workshop

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1 Starting Executing at the front line workshop strong to drive success The challenge: ensuring your first-time managers understand what managing actually entails and what they must do to add value to their team s performance and your enterprise. The answer: Hay Group s one-day workshop for new managers with game-changing insights that transform individual contributors into effective managers.

2 Executing at the front line workshop Outsized results In the past, new managers learned effective leadership over time, through a series of relatively small, incremental assignments. Few organizations can afford such a luxury today. The Executing at the front line program jump-starts the learning curve to enable new managers to understand and improve team performance, confidently and effectively. Hay Group experts recognize that, left to their own resources, one-third of managers drive superior performance; one-third neither help nor hinder their teams; and one-third actually undermine performance. Can your organization tolerate these odds? Reducing the failure rate of first-time managers not only improves organizational performance, it also reduces the costs associated with turnover and improves your leadership pipeline for higher-level positions. The managerial competencies at the core of this workshop incorporate key emotional competencies that have been demonstrated to have a direct impact on business results.

3 Our program Learning how to manage is the missing piece in most business education. It s seldom taught in college, or in business school, except as a collection of theories. Yet no change in a business career is as important or as potentially disastrous as the first assumption of managerial responsibilities. Hay Group has distilled into a one-day program a series of simulations, team exercises and guided discussions that uncover the two most essential elements in mastering the managerial role: 1 Understanding management functions that is, decoding the role of a manager to understand what it requires In most cases, no one tells a first-time manager how their new job description translates into day-to-day activities. What does a manager actually do to add value to the work his or her team is performing? 2 Evaluating your own managerial competencies or understanding what you bring to your new role Once a new manager understands what their position requires, the obvious next step is to assess how their own capabilities stack up against those requirements. Where does the manager need to make improvements or changes in their behavior?

4 One day drives a lifetime of results Executing at the front line is a carefully designed program that uses team exercises and guided discussions. It not only gives participants a practical framework for understanding the managerial role, but also provides direct, eye-opening experiences of the value of effective leadership. The program brings the essential functions of the managerial role into clear focus: planning, organizing and directing a team; and motivating and energizing disparate personalities to drive creativity, productivity and ultimately deliver more effective results. Importantly, the curriculum ventures beyond mere functions to managerial competencies: the skills and behaviors that make managers more effective in adding value to their team. To link these workshop insights to day-to-day realities, participants receive personal feedback from their colleagues, including both supervisors and team members, regarding how effectively they deliver management functions, and the strengths of their own managerial competencies. Working with their Hay Group consultant, each participant uses these candid insights to create a personal plan that guides their own leadership development, linked to actual business results. Learning how to manage: the missing piece taught almost nowhere else

5 Managerial competence: the essential antidote to the Peter Principle Executing at the Front Line introduces the proven principles of managerial competencies to jump-start new leaders as they make the challenging shift from managing themselves to managing a team. It results in stronger team performance in the short term and improved prospects for continuing growth in the long term. First-time managers are usually promoted in recognition of their individual success. But the qualities that contribute to success in doing the work do not always correlate to the requirements of managing the work. As a result, new managers are especially vulnerable to the Peter Principle the proposition that employees are promoted until they reach positions for which they are no longer competent. In our intensely competitive economic environment, no organization can afford incompetence at the front line. In more than 60 years of working directly with managers at all levels in organizations around the world, Hay Group has recognized that effective leaders share a core group of essential skills and behaviors. These managerial competencies include a clear understanding of the demands of the managerial role, as well as specific behaviors and approaches to directing and motivating a team in order to improve performance and productivity and they are at the core of this program. Effective managers know they can contribute to the performance of their teams

6 Africa Cape Town Johannesburg Pretoria Asia Bangkok Beijing Hong Kong Jakarta Kuala Lumpur Mumbai New Delhi Seoul Shanghai Shenzhen Singapore Tokyo Europe Athens Barcelona Berlin Bilbao Birmingham Bratislava Bristol Brussels Bucharest Budapest Dublin Frankfurt Glasgow Helsinki Istanbul Kiev Lille Lisbon London Madrid Manchester Milan Moscow Oslo Paris Prague Rome Stockholm Strasbourg Vienna Vilnius Warsaw Zeist Zurich Middle East Dubai Tel Aviv North America Atlanta Boston Calgary Charlotte Chicago Dallas Edmonton Halifax Kansas City Los Angeles Mexico City Montreal New York Metro Ottawa Philadelphia Regina San Francisco San José (CR) Toronto Vancouver Washington DC Metro Pacific Auckland Brisbane Canberra Melbourne Perth Sydney Wellington South America Bogota Buenos Aires Caracas Lima Santiago Sao Paulo Hay Group is a global management consulting firm that works with leaders to transform strategy into reality. We develop talent, organize people to be more effective and motivate them to perform at their best. Our focus is on making change happen and helping people and organizations realize their potential. We have over 2600 employees working in 85 offices in 47 countries. Our clients are from the private, public and not-for-profit sectors, across every major industry. For more information please contact your local office through

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