Measuring & Evaluating Social Services Performance

Transcription

1 March 22 23, 2010 Arlington, VA Measuring & Evaluating Social Services Performance Improve Organizational Outcomes through Performance Management and Program Evaluation You Will Learn To: Build a Successful Performance Management System Implement an effective performance management system to ensure optimal performance Develop Measures that Align with Your Strategic Vision and Connect to Organizational Goals Create a management system that links evaluation, planning and performance to your organization s mission Map Existing Activities, Outputs and Outcomes to Improve Results Improve data collection and quality of performance across the board Evaluate the Efficiency and Quality of Your Management Capacities Determine strategies to measure your work and its relevance to your program Earn up to 12 CPE Credits

2 Reasons to Attend: Map existing activities, outputs and outcomes to ensure successful programs Increase accountability and transparency of services and programs Establish a performance evaluation capacity to manage for results Strengthen outcome-oriented management with the appropriate performance measures Align data management, collection and analysis across your social services programs About The Performance Institute Called the leading think tank in performance measurement for government on OMB s ExpectMore.gov, The Performance Institute has been a leader in Performance Management training and policy since the 2000 administration transition. As part of the Government Performance Coalition, a group of good government organizations, the Institute worked in 2000 to deliver recommendations to the then new administration on what would become the President s Management Agenda. In 2009, the Institute is leading Innovations in Government: From Transition to Transformation, or InnoGOV.org, a collection of forums, research and recommendations to bring insight and transformation to the federal government. The goal of InnoGOV.org is to centralize the importance of performance, accountability and transparency in government and to disseminate the leading best practices to government managers. The Performance Institute has published several research reports regarding performance management initiatives and trains over 10,000 government managers per year on performancebased topics. Dedicated to improving citizen services and taxpayer transparency, the Institute uses a best-practices foundation to deliver the most effective and tested methodologies for improving performance. 2

3 March 22, 2010 Day 1 8:30 Conference Registration & Continental Breakfast 9:00 Select the Right Performance Measures for Strategic Decision Making To Increase Transparency Pinpoint the appropriate measure for your agency to meet specifi c requirements and mandates to maintain complete transparency Learn why the quality of measures is more important than the quantity of measures Identify the essential characteristics and elements of a comprehensive performance management system Link Performance Measures to Strategy in Social Services Understand the essential characteristics and elements of a comprehensive performance management system Utilize proven methodologies such as the Logic Model to establish intermediate-outcome goals and measures Develop cross cutting measures to measure program success Integrate Planning, Evaluation and Performance Measurement Develop a comprehensive management system to align strategic planning, performance measurement and evaluation Examine an applied evaluation approach that incorporates the outcome goals and activities of the organization Learn how to avoid common pitfalls organizations make and performance measurement 12:15 Lunch Break 1:00 Obtain Performance Measures to Enhance Individual Levels of Accountability Translate strategic objectives into integrated performance plans Align output performance measures to unite outcome measures Develop strategy maps and key performance indicators Break & Refreshments Break & Refreshments Who Should Attend? Federal, State & Local Human Services Offi cials Federal, State & Local Contract Administrators & Offi cers Procurement Offi cials Acquisition Managers Program Managers Grants Managers Grantees Nonprofi ts & Community-Based Organizations And anyone else involved in social services & performance management! 3

4 Day 1 Measuring & Evaluating Social Services Performance March 22, 2010 About the Trainer Jon Desenberg, Senior Consultant, The Performance Institute Desenberg@PerformanceInstitute.org As the Policy Director for The Performance Management and Human Capital Management Divisions at The Performance Institute, Jon Desenberg is responsible for developing, structuring and implementing creative solutions for our client s organizational and workforce planning needs. Jon has led engagements in strategic, succession and human capital planning with both private and public organizations. His clients have included the US Department of Health and Human Services, the Department of Defense, The US Navy and Army, The Forest Service, NASA, The Department of Commerce, The Department of Treasury, The National Institutes of Health and more than 70 other state, local and Federal organizations. Jon s international clients include the Governments of China, Spain, Italy and British Columbia. His recent work with the Federal intelligence community included several briefi ngs to the U.S. House of Representatives Permanent Select Committee on Intelligence and working in an advisory capacity to the House Budget Committee. Jon Desenberg brings more than 19 years of public sector experience to his current position with The Performance Institute, specifi cally in the fi elds of performance management, strategic planning and knowledge management. As Managing Director, he successfully led the United States General Services Administration s (GSA) Performance Management program, which ultimately resulted in aligned goals and measures cascading to all 13,000 employees. Day 1 Continued: Outcome Measures: Define Bottom Line Measures for Results in Social Service Agencies Develop measures that communicate program effectiveness Establish clearly defi ned end and intermediate outcomes Determine the difference between types of outcomes vs. outputs and activities Strategy Measures: Develop Strategy Effectiveness Measures Identify targets of change and goals for your programs Develop measures to communicate internal and external priorities and progress towards stated goals Evaluate and assess the effectiveness of a range of strategy measures 4:00 Adjourn Jon Desenberg began his career as a policy analyst and speech writer on Federal IT Issues. He contributed to the development of the Federal CIO Legislation and wrote for the Congressional Record and other publications on Federal technology policy. He was a Policy Analyst for GSA s Knowledge Management Program and co-chaired the Federal CIO Council Committee on Knowledge Management. Jon Desenberg was awarded with several commendations for his Federal Service, including the Presidential Leadership Award in Jon has authored articles in Washington Technology, Government Computer News and The Washington Post. He is co-author of the textbook Knowledge Management: A Foundation for E-Government. He received a B.A. from The University of Michigan and a J.D from American University s Washington College of Law. I now have a greater understanding of the terms I see in the contracts I monitor and the training manual will be an excellent reference. Robert Abney, DC Child and Family Services 4

5 March 23, 2010 Day 2 8:30 Continental Breakfast 9:00 Identify New Trends and Methodologies for Outcome-Based Evaluation in Social Services Create a repeatable program evaluation system Incorporate performance measures into the evaluation process Identify the role of program evaluation within the management and budget cycle 1:00 Assess Causality between Programs and Measured Results Determine individual program relevance to the organization s overall mission Communicate effective performance and challenges Align your program priorities and results from the top down Break & Refreshments Examine Critical Processes in Program Evaluation Defi ne the 5 major types of assessments Outline a formal framework for conducting program evaluations Understand the emerging role of program evaluators Devise Evaluation Reports to Assess Effectiveness and Make Improvements Identify key questions to ask when developing any performance report Useful strategies for delivering an evaluative report Define program success & the consequences of failure Break & Refreshments Collect and Map Accurate, Timely and Relevant Data Improve data quality using 11 key aspects of quality performance information Evolve from convenient to relevant and aligned performance measures Depict the causal relationships between program activities, strategies and results Dialogue Session: Best Practices in Performance Measurement and Evaluation Under the Obama Administration Examine the Obama Administration s focus and mandates for data collection, reporting and use of fi ndings Examine and utilize the challenges and successes of a sample best-in-class social services agency Share your measurement systems with social services agencies from across the country 12:15 Lunch Break 4:00 Adjourn 5

6 In-House Training & Customization One of the more popular vehicles for accessing the Institute s educational offerings is the delivery of on-site trainings and management facilitations. Bringing a training or facilitation in-house gives you the opportunity to customize a program that addresses your exact challenges and provides a more personal learning experience, while virtually eliminating travel expenses. Whether you require training for your department or for an organization-wide initiative, the advanced learning methods employed by The Performance Institute will create an intimate training atmosphere that maximizes knowledge transfer to enhance the talent within your organization. Customization: We realize that not all obstacles can be overcome by applying an off-the-shelf solution. While many training providers will offer you some variation of their standard training, The Performance Institute s subject matter experts will work with you and your team to examine your programs and determine your exact areas of need. The identifi cation of real life examples will create a learning atmosphere that resonates with participants, while at the same time providing immediate return on your training investment. Using interactive exercises that employ actual projects or scenarios from your organization, instructors can address specifi c challenges and align the curriculum of each session to your objectives. While the majority of on-site trainings are focused on smaller groups, The Performance institute also has the ability to accommodate organization-wide training initiatives. Utilizing multiple instructors, The Institute has the capacity to deliver courses to groups of up to 300 participants per day. Areas of Expertise: On-site delivery of single courses, certifi cation programs and entire packages of specialized courses are available in the following areas: Strategic Planning Performance Measurement Project Management Lean Six Sigma Workforce Management Performance-Based Budgeting Performance-Based Contracting Performance Reporting Program Evaluation Administrative Management Leadership and Change For more information about in-house training and certification options, please contact Blake Zach at or Blake.Zach@PerformanceInstitute.org. Exhibiting & Sponsorship: To learn more about exhibiting and sponsorships at Measuring & Evaluating Social Services Performance, please contact Meredith Mason at or her at Meredith.Mason@PerformanceInstitute.org 6

7 Logistics & Tuition Venue and Hotel: Measuring & Evaluating Social Services Performance will be hosted at The Performance Institute s Training Center in Arlington, VA, just one block east of the Courthouse stop on the Orange Line of the D.C. Metro. A public parking garage is located inside of the building for $10/day. Continental breakfast and refreshments will be provided for delegates on each day. The Performance Institute Training Center 1515 N. Courthouse Rd., Suite 600 Arlington, VA A limited number of rooms have been reserved at the Arlington Rosslyn Courtyard by Marriott at the prevailing rate of $ until January 17, This rate is based on the Government Per Diem and is subject to change. Please call the hotel directly and reference code Social Services when making reservations to get the discounted rate. The hotel is conveniently located three blocks from the Rosslyn Metro station. Please ask the hotel about a complimentary shuttle that is also available for your convenience. Arlington Rosslyn Courtyard by Marriott 1533 Clarendon Blvd. Arlington, VA Phone: / Tuition & Group Discounts: The tuition rate for Measuring & Evaluating Social Services Performance is as follows: Offerings Early Bird Regular Rate Conference $699* $799 * For the Early Bird rate, register before: December 28, For more information on group discounts for Measuring & Evaluating Social Services Performance please contact Melvin Hall at or him at Melvin.Hall@PerformanceInstitute.org CPE Credits: Delivery Method: Group-live Program Level: Beginner Prerequisites: None Advanced Preparation: None CPE Credits: Up to12 for the training The Performance Institute is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding sponsors may be addressed to the National Registry of CPE Sponsors, 150 Fourth Avenue North, Nashville, TN Website: Cancellation Policy: For live events: The Performance Institute will provide a full refund less $399 administration fee for cancellations four weeks before the event. If cancellation occurs within two weeks prior to conference start date, no refund will be issued. Registrants who fail to attend and do not cancel prior to the event will be charged the entire registration fee. All the cancellation requests need to be made via Cvent or . Your confi rmation contains links to modify or cancel registrations. Please note that the cancellation is not fi nal until you receive a written confi rmation. Payment must be secured prior to the conference. If payment is not received by the conference start date, a method of payment must be presented at the time of registration in order to guarantee your participation at the event. Quality Assurance: The Performance Institute strives to provide you with the most productive and effective educational experience possible. If after completing the course you feel there is some way we can improve, please write your comments on the evaluation form provided upon your arrival. Should you feel dissatisfi ed with your learning experience and wish to request a credit or refund, please submit it in writing no later than 10 business days after the end of the training to: The Performance Institute: Quality Assurance th Street, NW 3rd Floor Washington, DC We will evaluate individual complaints in a context of collective comments from the event. Note: As speakers are confi rmed six months before the event, some speaker changes or topic changes may occur in the program. The Performance Institute is not responsible for speaker changes, but will work to ensure a comparable speaker is located to participate in the program. If for any reason The Performance Institute decides to cancel this conference, The Performance Institute accepts no responsibility for covering airfare, hotel or other costs incurred by registrants, including delegates, sponsors and guests. Discounts: All Early Bird Discounts must require payment at time of registration and before the cut-off date in order to receive any discount. Any discounts offered whether by The Performance Institute (including team discounts) must also require payment at the time of registration. All discount offers cannot be combined with any other offer. Discounts cannot be applied retroactively 7

8 Registration Form To Register: Call Fax this Form to Visit Registration Form Yes! Register me for Measuring & Evaluating Social Services Please call me. I am interested in a special Group Discount for my team Delegate Information Name Title Organization Dept. Address City State Zip Telephone Fax Payment Information Check Purchase Order / Training Form Credit Card Credit Card Number Expiration Date Verification no. Name on Card Billing Zip Please make checks payable to: The Performance Institute Priority Code: S277-WEB 8