Emotional Intelligence: The Key to Relationships

Transcription

1 Emotional Intelligence: The Key to Relationships Judith B. Westers, MSN, BS, RN Nurse Educator, Care Model Specialist Spectrum Health Grand Rapids Monday, August 04, Objectives Describe the domains of emotional intelligence Increase self-awareness Recognize how emotional intelligence is developed Spectrum Health

2 Role Clarity Presenter Inspire learning Bring expertise Answer questions and guide discussions Attendees Be fully present Actively participate Listen for application Teamwork Client relationship Golden Nugget Healthcare is provided through relationships Self Team Members Clients & Families Community (Koloroutis, 2004) Spectrum Health

3 Emotional Intelligence (EI) EI = How we handle ourselves and our relationships. EI levels can determine life success more than our IQ. Emotional intelligence: Domains Personal Competence Self Awareness Social Competence Relationship Management (Goleman, Boyatzis, McKee, 2002) Self Management Social Awareness Emotional Intelligence: personal competence Self-awareness: Emotional self-awareness Reading your own emotions Recognizing their impact on others Spectrum Health

4 Emotional Intelligence: personal competence Self-management Emotional self-control Transparence Adaptability Achievement Optimism Personal Competence: self-awareness Self-assessment Personal Competence: self-awareness I am open minded about new ideas and listen to others opinions My peers are open minded about new ideas and listen to others opinions Rarely 0% 0% Seldom 5% 54% Usually 64% 44% Always 31% 3% Spectrum Health

5 Building self-awareness (Smalley Institute, 2014) Personal competence: self-management Emotional Self-control: keeping disruptive emotions and impulses under control. Cave People C = Consistently A = Against V = Virtually E = Everything Personal competence: self-management Transparence: Displaying honesty, integrity, and trustworthiness. Integrity Spectrum Health

6 Personal competence: adaptability Adaptability: Flexibility in adapting to changing situations or overcoming obstacles Share an example of when you adapted well. Why is this important? Personal competence: self-management Achievement: Drive to improve performance to meet inner standards of excellence Internal rewards External rewards Personal Competence: self-management Optimism: Seeing the upside in events Can glass ½ empty people become glass ½ full people? Good News! It is a habit that can be learned: Focus on what is working well (Felgen, 2007) Spectrum Health

7 Practice a new habit: optimism Situation: Something else changed at work: I don t like it when things change all the time. I wonder how this change might improve the work we do. Situation: I m working with FREDA today. Freda is mess. Nobody likes working with her. I have an opportunity to help Freda improve and help the team by doing so. Situation: Somebody brews decaf coffee. Why bother! Maybe somebody is trying to improve their health. Emotional Intelligence: social competence Social awareness Empathy Relationship management Developing others Conflict Management Building bonds Teamwork and Collaboration Social Competence: social awareness Empathy: Sensing other s emotions, understanding their perspective, taking active interest in their concerns. Using this emotional experience to gain insight about the other. NOTE this does not include taking on their emotions and feelings Good moods = good work Smiles are the most contagious emotional signal Spectrum Health

8 Social competence: relationship management Developing Others: Bolstering others abilities through feedback and guidance Feedback: Our ability to grow and increase our emotional intelligence is related to our ability to receive feedback. Ask for honest feedback! Social competence: relationship management Building Bonds: Cultivating and maintaining a web of relationships Investing in relationship Time Frequency Intention Social competence: relationship management Teamwork and Collaboration: Cooperation and team building Common purpose and goal Collective mindset Leadership Role clarity Communication Shared decision-making Mutual performance monitoring (Kalisch & Schoville, 2012) Spectrum Health

9 Social competence: relationship management I give positive feedback to those I work with I give constructive feedback to those I work with Rarely 0% 3% Occasionally 10% 38% Usually 67% 49% Always 23% 10% Social Competence: relationship management Conflict Management Confrontation takes considerable courage, and many people would rather take the course of least resistance (belittling and criticizing, betraying confidences, or participating in gossip about others behind their backs.) But in the long run, people will trust and respect you if you are honest and open and kind with them. You care enough to confront. -Author and Leadership Coach, Stephen Covey (Covey, S., 1989) How Do We Improve EI Behaviors? Skills based in the limbic areas are best learned through: Motivation Extended practice Feedback Without good relationships, effective feedback does not occur Spectrum Health

10 Feedback 28 Feedback 29 Enabler! Feedback 30 Spectrum Health

11 Feedback 31 Building EI Emotional intelligence: Domains Personal Competence Self Awareness Social Competence (Goleman, Boyatzis, McKee, 2002) Self Management Relationship Management Social Awareness Golden Nugget Spectrum Health

12 Thank You! References Covey, S. R. (2004). The 8 th habit: from effectiveness to greatness. New York, NY. Free Press. Felgen, J. (2007). Leading Lasting Change I2E2. Minneapolis, MN. Creative Healthcare Management, Inc. Goleman, D., Boyatzis, R. & McKee, A. (2002). Primal leadership. Boston, MA:Harvard Business School Press. Kalisch, B., & Schoville, R. (2012). It takes a team. Am J Nurs, 112(10), doi: /01.NAJ d Koloroutis, M. (Ed.). (2004). Relationship based care: A model for transforming practice. Minneapolis, MN: Creative Health Care Management, Inc. Smalley Institute (2014). Animal Personality Test. From: Viejo, Aliso. (2005). AACN standards for establishing and sustaining healthy work environments: a journey to excellence. AACN Spectrum Health