Volume Licensing Service Center

Transcription

1 Volume Licensing Service Center

2 HOW DO I? REGISTER ON THE VOLUME LICENSING SERVICE CENTER... 3 NAVIGATE THE VOLUME LICENSING SERVICE CENTER... 7 VIEW AND REQUEST PERMISSIONS... 8 ADDING AN OPEN LICENSE... 9 REMOVE A LICENSING ID VIEW LICENSING IDS ASSOCIATED WITH A USER EDIT A USER S PERMISSIONS ADD A LICENSING ID TO A USER S PROFILE REMOVE A LICENSING ID FROM A USER APPROVE/DENY PENDING PERMISSION REQUESTS ADD A NEW USER DEACTIVATE A USER VIEW LICENSING INFORMATION VIEW ORDER DETAILS VIEW A SELECT PLUS STEP-UP REPORT VIEW A SELECT PLUS ORDER RENEWALS REPORT VIEW A REPORT ON MY VOLUME LICENSING ENTITLEMENTS DOWNLOAD VOLUME LICENSING SOFTWARE OBTAIN PRODUCT KEYS ACCESS ONLINE SERVICES SUBSCRIPTIONS MANAGEMENT ACCESS MSDN AND TECHNET SUBSCRIPTIONS MANAGEMENT ACCESS SOFTWARE ASSURANCE BENEFITS MANAGEMENT GET HELP AND CONTACT SUPPORT CREATE A WINDOWS LIVE ID GLOSSARY

3 REGISTER ON THE VOLUME LICENSING SERVICE CENTER Access the Volume Licensing Service Center (VLSC) at: /servicecenter All users must register and sign-in to VLSC. Click Sign in Now to begin. Enter your Windows Live ID address and Password; then click on the Sign-In button. VLSC will validate whether you are a registered user. Unregistered users will be invited to self-register. Go to Page 48 to find out how to create a Windows Live ID. Unregistered users will enter their business and click Submit. 3

4 A validation will be sent to the business address provided to validate the user. Click on the link within the to complete the registration process. While receipt of this is usually within a short period of time after submitting the business address, in a small number of cases it may take up to 48 hours to receive this . The homepage for a registered user will display. The menu bar items and notifications displayed will be dependent on your role and permissions. See Page 8 for more information on roles and permissions. 4

5 Open License Customers When a user logs-in, VLSC will check if that user has Open License agreements with unsigned Terms & Conditions. Any user with an unsigned Open License agreement will be prompted to sign. 1. Select the Open License Type 2. Select Country of Usage 3. Select Language 4. Click Go The relevant Open License agreement will display for review. 5. Enter your full name and click I Accept. If Terms & Conditions are not accepted, all Open Licenses will be removed from the user s profile during that session. A single acceptance only is required across all Terms & Condition types and across both current and future Open License agreements assigned to the user. 5

6 Administrator Customers When a customer with the Administrator role on a parent agreement signs-in to VLSC, the Administrator Inheritance Option page is displayed. If the opt-in is selected, the user will automatically become an Administrator on all child agreements associated with the parent agreement. 1. Select Opt In or Opt Out 2. Click Continue The Administrator Inheritance Option page will be presented only once, immediately after initial registration. To review or edit this option at a later time: 1. Click Administration 2. Click My Preferences 3. Click Save before navigating away from this page to save any updates. 6

7 NAVIGATE THE VOLUME LICENSING SERVICE CENTER You now have access to VLSC to view your Volume Licensing information, download software and view Volume License keys. Top Menu Navigation to: Licenses Downloads Product Keys Software Assurance Subscriptions Online Services Administration Help Notification Area for site alerts What s New section for Volume Licensing news Main Tasks: Find What You Need - Fast Track Licensing Info Leverage Entitlements Learn More Example of menu displayed for user with the role of Administrator Example of menu displayed for a non-administrator user with a Download role Note - this is an active section of the homepage. Content is updated periodically. Users are given permissions to a license via specific user roles. Users will see customized menu options and notifications based upon their assigned roles, i.e. enabling of particular menu and sub-menu items depending on a user s role or display of notifications specific to users role. 7

8 VIEW AND REQUEST PERMISSIONS An individual user will have the ability to view their own permissions, request changes to their permissions and request access to a new licensing ID. To view your own permissions: 1. Click Administration 2. Click My Permissions Each licensing ID associated with the user is listed along with a graphical indication of the roles currently assigned. To request additional permissions or association to a new licensing ID: 1. Click Administration 2. Click Request Permissions 3. Within Licensing ID Access choose the Program and enter the Enrollment number (this field will vary depending on Program selected). 4. Within Permission Role Requested select the required role. 5. A pop-up window will display. Choose the permissions to be requested. 6. Click OK 8

9 Repeat as required for each role, i.e. Subscription Manager or Open License Subscription (OLS) Services Manager. 7. Add comments if necessary. 8. Click Add to save and send request. The Administrator for this licensing ID will be informed via of this pending request. Once logged-in to VLSC, the Administrator can approve or deny the request. The user requesting permissions will receive an notifying them of the Administrator s action. ADDING AN OPEN LICENSE The Add Open License functionality enables a registered user to add a limited set of permissions for Open License agreements only. These permissions include: Viewing Open License information Downloading licensed software Accessing product keys Viewing a Software Assurance summary Viewing or managing Microsoft subscriptions Users should not use this feature in place of Request Permissions but as an alternative for users who have been authorized to manage the license for the administrator or the Open License customers. 9

10 To request access to an Open License : 1. Click Administration. 2. Click Add Open License. 3. Enter a valid License Number and Authorization Number pair. 4. Click the I Acknowledge check box to show you are either the reseller of record, the owner of the Open License or have been granted specific permissions by owner of the Open License. 5. Click Submit. Once the authorization and license numbers are validated a confirmation message will appear in green at the bottom of the screen. An is then sent to the Administrator(s) of record for that license, notifying them of the request. It can take up to 24 hours to process the request. If the details provided were invalid a notification message in red will appear at the bottom of the screen to inform the user that request could not be submitted. 10

11 REMOVE A LICENSING ID An individual user will have the ability to remove a licensing ID from their profile. To remove a licensing ID: 1. Click Administration 2. Click My Permissions 3. Click on the X adjacent to the specific licensing ID. 4. A warning message will display. Click OK to continue. The licensing ID will no longer be associated with the user s profile. It is not possible for a user to remove a licensing ID from their profile via the My Permissions page if they are the Notices Correspondent or Primary Contact on the licensing ID. 11

12 VIEW LICENSING IDs ASSOCIATED WITH A USER This is applicable to users with an Administrator role only. Users who are not Administrators will not have access to the Manage Users submenu item. To view the licensing IDs associated to a user: 1. Click Administration 2. Click Manage Users All users associated to the licensing ID on which you have an Administrator role are listed. 3. Click on the user s Address to view their associated licensing IDs. EDIT A USER S PERMISSIONS This is applicable to users with an Administrator role only. Users who are not Administrators will not have access to the Manage Users submenu item. Complete the steps outlined in the section on View Licensing IDs Associated with a User above to open the Edit User Permissions page. User s roles and permissions are listed for each licensing ID. Review the legend for a role description. 1. Click on Role to be assigned to a licensing ID, i.e. Software Assurance Manager 12

13 Software Assurance Manager window opens, allowing assignment of permissions under this role. 2. Select the permissions to be requested. 3. Click OK Newly assigned permissions may take up to 2 hours to be reflected in VLSC. Repeat as required for each role, i.e. Subscription Manager or OLS Services Manager. Once complete return to the Edit User Permissions page. 4. Click Add to save all updates. In this example the user has partial OLS Services Manager and full Software Assurance Manager permissions. This can be determined by the symbol coding of the role. The user whose permissions have been updated will receive an notifying them of the Administrator s action. 13

14 ADD A LICENSING ID TO A USER S PROFILE This is applicable to users with an Administrator role only. Users who are not Administrators will not have access to the Manage Users sub-menu item. Complete the steps outlined in the section on View Licensing IDs Associated with a User above to open the Edit User Permissions page. 1. In Edit User Permissions page click Add Licensing ID. Available Licensing IDs are displayed for which you are an Administrator, but are not currently associated with. 2. Select the user roles and permissions for the appropriate licensing ID. 3. Click Add to save changes. 14

15 REMOVE A LICENSING ID FROM A USER This is applicable to users with an Administrator role only. Users who are not Administrators will not have access to the Manage Users sub-menu item. Complete the steps outlined in the section on View Licensing IDs Associated with a User above to open the Edit User Permissions page. 1. Click on of the red X in the Status column. 2. Click OK in the Warning pop-up window to continue. This removes the association of a licensing ID from a user. It is not possible to remove a licensing ID from a user s profile if the use is the Notices Correspondent or Primary Contact on the licensing ID. 15

16 APPROVE/DENY PENDING PERMISSION REQUESTS This is applicable to users with an Administrator role only. Users who are not Administrators will not have access to the Manage Users sub-menu item. Where a user requests additional permissions, a user request is sent to that licensing ID s Administrator for approval. Administrators also receive notification of pending approvals via . To review and approve or deny a request : 1. Click Administration 2. Click Manage Users 3. Pending user requests are displayed. Click on Request Number to view request details. 4. Choose Accept or Deny 5. Add a message to the requestor if required. 6. Click OK The user will then receive a notification to inform them of the status of their request. 16

17 ADD A NEW USER Applicable to users with an Administrator role only. Users who are not Administrators will not have access to the Add User sub-menu item. To add a new user to a licensing ID: 1. Click Administration 2. Click Add User 3. Enter the new user s , First Name and Last Name Licenses associated with the Administrator are displayed. 4. Assign user roles and permissions for the required licensing IDs. 5. Click Add to save the updates. The new user will receive an notifying them of the Administrator s action. DEACTIVATE A USER This is applicable to users with an Administrator role only. Users who are not Administrators will not have access to the Manage Users sub-menu item. To deactivate a user : 1. Click Administration 2. Click Manage Users 3. In the Status column click Deactivate 17

18 4. Click OK in the confirmation popup window to continue This removes all associations between the user and the licensing IDs associated with that Administrator. The user s status will be moved to Inactive. It is not possible to deactivate a user if the user is the Notices Correspondent or Primary Contact on a licensing ID. VIEW LICENSING INFORMATION View Summary of All My Volume Licensing IDs 1. Click on Relationship Summary in the Licensing Info menu. 2. The Summary shows all Volume Licensing Agreements and Open Licenses associated to your Windows Live ID. Filter on Volume Licensing Program and Status (Active, Inactive or All). Click on the Licensing ID number to view details. Click on the # of Orders to view purchase orders submitted for that Licensing ID. Click on the Parent Program number to view details. 18

19 View Parent Program Details 1. Click on Relationship Summary in the Licensing Info menu. 2. In the Relationship Summary, click on the Parent Program link to view details. Parent Program details can be viewed for the Campus, School, Select, Select Plus and Enterprise programs. 3. On the Enrollment Details page, navigate between the menu tabs to view: Parent Program information: including Agreement Start & End dates and Organization details. Offerings Contacts Performance Summary (for the Select Program only) 19

20 4. The Offerings tab shows details of product pools (Applications, Systems and/or Servers) that are active for ordering on this Agreement and the associated pricing level. 5. The Contacts tab displays contacts associated to this Parent Program. Users need Administrator permissions to view the Contacts information. View a Performance Summary for the Select Program 1. Click on Relationship Summary in the Licensing Info menu. 20

21 2. In the Relationship Summary, click on the Parent Program link to view details. 3. On the Enrollment Details page, click on the Performance Summary tab. 4. The Performance Summary shows progress towards the Forecast Target per product pool. This includes: Forecast Target: defined when signing the Select Master Agreement Purchase Points: points associated to license purchases made under this Agreement All purchases reported over the 3 year lifetime of the Agreement are included on this report. Contact your Microsoft Authorized Reseller or local Microsoft Sales Subsidiary for details on the Select Program. For more information, you can also log on to: 21

22 View Licensing ID details 1. Click on Relationship Summary in the Licensing Info menu. 2. In the Relationship Summary, click on the Licensing ID link to view details. 3. On the Licensing ID Details page navigate between the menu tabs to view: Offerings Contacts Licenses Product Keys Order Confirmations 22

23 4. The Licensing ID Offerings page displays: Licensing ID Info: includes Agreement Start & End dates and Organization details. Offerings: includes product pools (including Applications, Systems and/or Servers) that are active for ordering and the associated pricing level. 5. The Licensing ID Contacts page displays contacts associated to this Licensing ID such as Primary and Notices Correspondent. 23

24 6. The Licensing ID Licenses page displays the estimated License Entitlement: Product Family and current Version. Effective Quantity: the number of Volume Licensing entitlements per product and version after upgrades have been applied. Unresolved Quantity: when the number of upgrade licenses is greater than the underlying qualifying full licenses. Active SA Quantity: the number of licenses covered by Software Assurance (version upgrade protection). 7. The Product Keys page provides details on any associated product keys for that licensing ID. Users can view product keys directly on screen or download listed keys. 24

25 VIEW ORDER DETAILS 1. Click on Relationship Summary in the Licensing Info menu. 2. In the Relationship Summary, click on the Number of Orders link to view details. 3. The Order Confirmations page shows a summary of all Purchase Orders submitted to Microsoft by your Microsoft Authorized Reseller and includes: Customer Order Number Order Date Usage Date Reseller Company Name Click on the Purchase Order Number link to view the details of that order. 25

26 4. The Order Details page displays the following information for the selected purchase order: Microsoft Part Number Product Description Quantity License Count (applicable to Select or Select Plus orders) Usage Country for that product VIEW A SELECT PLUS STEP-UP REPORT Step-up reports are only available to users with a Select Plus Affiliate role. The Select Plus Step-up Report details Software Assurance, Online Services, and subscription renewals (also known as SA Step-Ups ) To view a Select Plus Step-up Report: 1. Click Licenses 2. Click Relationship Summary 3. Click on a Licensing ID which is associated with a Select Plus agreement. 26

27 4. Click on the SA Step-Ups tab to view the Select Plus Step- Up report. The Coverage End Date and Line Item filters can be used to refine a Select Plus Step-up Report. 5. On selecting the appropriate filters click Go to refine the report. VIEW A SELECT PLUS ORDER RENEWALS REPORT Order Renewal reports are only available to users with a Select Plus Affiliate role. To view a Select Plus Step-up Report: 1. Click Licenses 2. Click Relationship Summary 3. Click on a Licensing ID which is associated with a Select Plus agreement. 4. Click on the Order Renewals tab to view the Select Plus Order Renewals report. 27

28 The Coverage End Date and Line Item filters can be used to refine an Order Renewals Report. 5. On selecting the appropriate filters click Go. VIEW A REPORT ON MY VOLUME LICENSING ENTITLEMENTS 1. Click on License Summary in the Licensing Info menu. 2. The License Summary shows the estimated Volume License entitlements per each Microsoft product family and version for all Licensing IDs associated to your Windows Live ID. Click on the Filter Licensing IDs link for further display options. 28

29 3. You can include and exclude Licensing IDs by clicking on the check box beside each Licensing ID. Click on the Create Summary button to re-calculate the License entitlement. 4. The License Summary displays: Product Family and current Version Effective Quantity: the number of Volume Licensing entitlements per product and version after upgrades have been applied. Unresolved Quantity: when the number of upgrade licenses is greater than the underlying qualifying full licenses. Active SA Quantity: the number of licenses covered by Software Assurance (version upgrade protection). 29

30 Calculation Example Datum Corporation is a customer who has made the following purchases under two Volume Licensing Agreements: Orders for Agreement # 1 Quantity Product License Type Software Assurance Coverage Active? 500 Office Professional License + Software Assurance Yes 525 Office Professional Software Assurance Yes 1025 Windows Professional Software Assurance Yes Orders for Agreement # 2 Quantity Product License Type Software Assurance Coverage Active? 1025 Visio Professional License + Software Assurance Yes License Entitlement Calculation: Step 1: Find Full Licenses 500 x Office Professional 1025 x Visio Professional Step 2: Apply Upgrades to Full Licenses 500 x Office Professional x Visio Professional 2007 Step 3: Find Upgrades without Full License 1025 x Windows Professional 525 x Office Professional Step 4: Calculate Active Software Assurance Coverage 1025 x Office Professional 1025 x Windows Professional 1025 x Visio Professional Common reasons for an unresolved quantity include: OEM or retail purchases; full licenses acquired through OEM or retail are not visible to Microsoft. Incomplete list of Licensing IDs in Relationship Summary; view Page # 3 for details on how to add further Licensing IDs to your profile. To address an unresolved quantity, please take the following steps: 1. Ensure all relevant Licensing IDs are included in your Relationship Summary. 2. Identify all full licenses that were acquired through OEM or retail purchases. 3. Validate your license purchases through your Microsoft Authorized Reseller. 4. If unresolved quantities remain, contact your Microsoft representative for further assistance. 30

31 DOWNLOAD VOLUME LICENSING SOFTWARE Download Software In order to access VLSC Downloads users must have at least one of the following roles associated to a license ID within their profile. Administrator Download Software Assurance Manager + Software Benefits sub-role 1. The Downloads section includes: Information on Document Kits. A list of Products Not Available for download. Contact the Support Center to obtain a Media Kit for these products. A list of all product downloads available to you as per your license entitlements filtered by Product Family (Office, Windows, Windows Servers, Business Solutions, Servers, Developer Tools and Software Assurance Benefits). A list of all product Downloads available to you as per your license entitlements. 2. Click on Licensed Downloads. 31

32 3. The next page displays all available products for download. Products are displayed by Product Family. Click on the product link to start the download process. If you have Open Programs only associated to your profile, then the products you have purchased will be displayed for download where available. If you have a Select, Select Plus, Enterprise, Campus or School Agreement associated to your profile, then the entire Volume Licensing product catalog will be displayed. Log-on to: aspx for more information on the product 4. Choose the Download Settings from the drop down box. You need to specify the Language and Connection Speed. Operation System Type may be required for certain products. Click on the Continue Download button. 32

33 5. You can see an estimated download time on this page. You may choose to use the Download Manager or the Web Browser. Confirm the settings and start the download by clicking on the Download button. Download Manager is the recommended method. View the Frequently Asked Questions section on the page for more details. 6. Choose the Location on your Computer and click the Save button. Note: You will be prompted to install the Download Manager on your first download. 7. The Download Manager opens and the download begins. You can pause and resume the download at any time by clicking the Pause button. You can cancel the download if required by clicking the Cancel button. 8. When the download is completed, you will see the Status change to Finish. Click on the Launch button to launch the product. 33

34 Order Media Kits (Open License Customers) Open License customers in USA, Canada, Europe, Middle East and Africa can purchase a Media Kit from the site for the products that they have purchased under the Open License Program. (Note: This is not available for products purchased under Open Value, Select, Select Plus, Enterprise, Campus or School Volume Licensing programs). 1. Click on Licensed Downloads in the Software menu. 2. The next page displays all available products. Products are displayed by Product Family. Click on the product link for which you wish to purchase a Media Kit. If you cannot find the product for which you want to purchase a Media Kit, please contact the Support Center. Certain products are only available as a Download. 3. Choose the Language from the drop down box; then click on the Purchase the media kit version link. This link will be available only for products purchased with an Open License. 34

35 4. Customers in Europe, Middle East and Africa will be presented with this VAT information screen next. Input your VAT ID Number in the box provided and click the Continue Order button. If you do not enter a VAT ID number, you will be charged VAT. Note: Customers in Germany will always be charged VAT as we ship products from a warehouse in Germany. 5. Enter a Quantity and confirm the Product and Language by clicking on the Proceed to Checkout button. You can purchase a maximum of 10 Media Kits per product online. Please contact the Support Center if you need more than 10 kits. 35

36 6. Update the Shipping Information. 7. Click the check box if you want to use the shipping address as the billing address and click on the Continue Order button. Note: you can place orders to ship within the same country only. Please contact the Support Center if you need to ship a Media Kit to a different country. 36

37 8. Enter the Billing Information and click on Continue Order. Note: Customers in Europe, Middle East and Africa can choose between Credit Card and Wire Transfer payment methods. For customers in USA and Canada, the only accepted payment method is Credit Card. 37

38 9. Accept the Term and Conditions and click on Submit Order to place your order with Microsoft. On this page, you can review your order details and edit shipment or billing details if necessary. You can also view VAT or the estimated Tax applied to your order. 38

39 10. On the next page, you can print an Order Confirmation. Your Order Number will be displayed on this page and in the order confirmation. You will also receive an confirmation for your order. Click on the link at the bottom of the page to return to VLSC. 39

40 OBTAIN PRODUCT KEYS View Existing Product Keys 1. Click on the Product Keys menu under the Product Keys section. VLSC Users must have Administrator or User + VLK roles in order to view the Product Keys section. Contact your Administrator to get the necessary permissions. You can review additional information on product activation by clicking the Product Activation and Key Information link in the pop-up message. Users have the option to turn off this message if they wish. 2. Click Close to navigate away from this message. 40

41 3. In general all keys will be visible on the Product Keys page within a couple of seconds. Learn more about Product Keys and the correct use of Multiple Activation Keys (MAK) and Key Management Service (KMS) keys by clicking on the Frequently Asked Questions links. You can filter the report by Product, Organization and Licensing ID. Download product Keys to a local file. The report displays: Product Key type Product Key Product Licensing ID number For more information on Product Keys and Product Activation, logon to: resources/vol/ 41

42 4. You may be presented with the Notification Option page if you have a very large number of product keys associated to your profile. In this case it is taking longer than expected to return your product keys and you are given the option of being notified via once the product keys are available. To choose this option: 1. Select the Send me an ... tick box. 2. Click Submit. 5. An notification will be sent to the address listed on screen when a cached version of your keys is available to view/download. The cached keys will be visible in VLSC for 20 days from retrieval. View and Request Multiple Activation Keys (MAK) 1. Click on the New MAK Keys menu under the Product Keys section. VLSC Users must have Administrator or User + VLK roles in order to view the Product Keys section. Contact your Administrator to get the necessary permissions. 42

43 2. On the next page, you will be able to view and request Multiple Activation Keys. Learn more about Product Keys and the correct use of Multiple Activation Keys (MAK) and Key Management Service (KMS) keys by clicking on the Frequently Asked Questions links. Click on the check box beside the product and on the Request MAK key button to display the MAK key. View the number of Used and Available activations once the MAK key is displayed. For more information on Product Keys and Product Activation, logon to: resources/vol/ 43

44 ACCESS ONLINE SERVICES SUBSCRIPTIONS MANAGEMENT 1. Click on the Online Services menu. Click on the Online Services Agreement List link to access details on your Online Services and how to manage them. Learn more about Online Services at: ACCESS MSDN AND TECHNET SUBSCRIPTIONS MANAGEMENT 1. Click on the Subscriptions menu. Click on the Click here or View or manage links to access details and management tools for your Microsoft Developer Network (MSDN) and TechNet subscriptions. Learn more about MSDN at: Learn more about TechNet at: 44

45 2. To view or manage subscriptions via the Relationship Summary select a Licensing ID The Enrollment Details page opens 3. Click the Click here link to Manage MSDN Subscriptions and TechNet Administration. ACCESS SOFTWARE ASSURANCE BENEFITS MANAGEMENT 1. Click on the Software Assurance menu. On this page you can view a report of your Software Assurance Benefits entitlements across all Licensing IDs associated to your Windows Live ID. Click on an active Benefit link to view further details on this eligible benefit. Any Software Assurance Benefit you are not currently eligible for are displayed in grey text. 45

46 2. The SA Entitlement for each Licensing ID is detailed. 3. Click on the Licensing ID link to open the Software Assurance Benefit System. From here you can activate and manage your Benefits. Learn more about Software Assurance, Benefits and Administration at: 46

47 GET HELP AND CONTACT SUPPORT 1. Click on the Help menu to view: Frequently Asked Questions Contact details for the Support Center 2. The Frequently Asked Questions Overview provides information on: Relationship Summary Product Keys License Summary Downloads Software Assurance 3. Click on the Contact Us link at the bottom of the page to access contact details for the Support Center. Choose your country from the drop-down menu to display the phone number and address. 47

48 CREATE A WINDOWS LIVE ID 1. Navigate to and click on the Sign Up link on the Windows Live ID Sign in page. 2. Click on the Continue button to use your existing address. Alternatively, you can create a new Windows Live Hotmail by clicking on the radio button No, sign me up. 3. Confirm your address, create a password and password reset option and type the characters from the picture into the field. Click on the Continue button. 48

49 4. Review and sign the Agreements by typing your address in the field and clicking on the I Accept button. 5. You have now created a Windows Live ID account. Click on the Continue button to access the web site requiring a Windows Live ID. 49

50 GLOSSARY Term Licensing ID Parent Program Explanation A Licensing ID is the categorical term that describes the orderable level of the customer relationship with Microsoft. Depending on the specific Microsoft Volume Licensing program, a Licensing ID may be an Enrolment (Enterprise or Select programs), an Affiliate (Select Plus program), an Agreement (Open Value program), or a License (Open License program). The Parent Program is the next level up from the Licensing ID in the Volume Licensing Agreement structure. Volume Licensing Program Text Displayed for <Licensing ID> Text Displayed for <Parent Program> Select, Enterprise, Campus, School Enrolment Master Agreement Select Plus Public Customer Number Agreement Open Value, Open Value Subscription Agreement N/A Open License License Authorization Number MVLS eopen This is the web site where Select, Select Plus, SPLA, Enterprise, Campus, School and Open Value customers used to register their Licensing IDs. This has now been retired and in its place all functionality is now available on the Volume License Service Center - The primary purpose of the site is to provide you with fast, easy, customizable access to information about your licensing agreements. This is the web site where Open License customers used to register their Licensing IDs. This has now been retired and in its place all functionality is now available on the Volume License Service Center - VLSC The Volume Licensing Service Center (VLSC) is quickly emerging as the onestop location for management of all your Microsoft Volume Licensing entitlements. With the retirement of MVLS and eopen, the Volume Licensing Service Center has fully replaced the MVLS and eopen functions. This allows us to provide an integrated, cohesive and simplified experience for Microsoft Volume Licensing customers. 50

51 Copyright 2010 Microsoft Corporation. All rights reserved. Microsoft and Windows are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries. The names of actual companies and products mentioned herein may be the trademarks of their respective owners. Reproduction of this work in whole or in part without written permission of the publisher is prohibited. Published in the United States by Microsoft Corporation. This User Guide is provided solely for informational purposes. It is intended to help you understand Microsoft s Volume Licensing programs and customers acquisition of licenses and use of software under those programs. Customers should refer to their agreements for a full understanding of their rights and obligations under Microsoft s Volume Licensing programs. Microsoft software is licensed, not sold. The value and benefit gained through use of Microsoft software and services may vary by customer. Customers with questions about differences between this material and the agreements should contact their reseller or Microsoft account manager. Microsoft does not set final prices or payment terms for licenses acquired through resellers. Final prices and payment terms are determined by agreement between the customer and its reseller. We will work to keep the information in this user guide consistent with the governing volume license documentation, but in the case of conflicting content, customers should refer to the terms and conditions of their agreements. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this user guide. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS USER GUIDE. The example companies, organisations, products, domain names, addresses, logos, people, places, and events depicted herein are fictitious. No association with any real company, organization, product, domain name, address, logo, person, places, or events is intended or should be inferred. 51