Georgia Perimeter College! Technology Strategic Plan

Transcription

1 Georgia Perimeter College Technology Strategic Plan

2 The IT Mission Information Technology at Georgia Perimeter College is vital to the success of every member of our college community. Technology at GPC serves as a tool to engage students and enhance every aspect of their GPC experience. At Georgia Perimeter College, technology is used to create a quality learning experience, facilitate efficient customer-centric services, and to highlight our institutional success. Strategic Focus Areas Technology at GPC is aligned to support four major strategic focus areas. The strategic focus areas are the anchor tenets and strategic priorities of the institutional strategy. 1. Increasing Enrollment We believe GPC will remain a large access-institution with strong physical and online components. The academic and functional activities of the college will take place in both physical and online spaces, with little or none of the traditional distinctions we know today. Social interaction is commonplace online, and technology is ubiquitous on campus. The technological infrastructure is modular and component-based, allowing incoming and continuous students admissions, financial, advisement, academic, and other transactions to be seamless, customer-centric, and fully automated. The transactional systems are supported by robust business intelligence systems that allow for simple analysis, excellent forecasting, and the identification and utilization of valid measurements of success. 2. Enhancing Learning The landscape of enhanced learning will be cultivated by the collaboration between faculty and students to create meaningful landmarks. On this landscape, the faculty will be extending instructional boundaries, redesigning the learning spaces, embracing uncharted territories, and facilitating innovation. As a result we will improve our student s success by decreasing the gap between theory and practice, shortening the bridge to globalization, and providing learning for our students anytime, anyplace. 3. Improving our Public Image GPC will become the ideal learning community that is focused on student success; offering collaborative, dynamic, creative, and boundless opportunities. 4. Increasing Efficiencies GPC will leverage both human capital and technology in ways which will transform GPC into a model of efficiency and distinction that will thrive in an increasingly competitive, global environment.

3 Our Planning Principles Technology services and expansion at GPC are weighed against the six following planning principles. These principles are applied to the strategic priorities. 1. Customer Focused. We start and end the design process with the customer experience as our goal. Our services and solutions are consistently measured for tone and feedback from the customers they are designed to serve. 2. No Paper. We are responsible for eliminating paper-driven processes, college-wide. 3. Cloud First. We buy and build in the cloud before on-premise, in-house solutions are pursued. We believe this enables the college to focus more on technologies that differentiate us and add value and efficiencies for our students. 4. Innovation. We rigorously pursue innovation and continuous improvement to support our mission. 5. Efficient and Secure. Our solutions and services are maximized for efficiency within the confident framework of security and privacy. 6. Fiscal Responsibility. We believe it is our obligation to students and to taxpayers to build transparency in our finances, to align our resources with institutional strategy, and to provide solutions that minimize costs across the institution.

4 Increasing Enrollment Goal 1: Enhance and improve our contact and relationship management processes, admissions processes, and advising processes using technology. Objective 1: Implement a College admission application that is GPC-specific and GA411 compliant. Outcome: Streamlined application processing. Frictionless application process for prospective students. Date: December, 2014 Objective 2: Enhance and improve our relationships with students by implementing a college-wide, comprehensive Customer Relationship Management (CRM) system. Outcome: Baselines established after 3 months. Improvements over baseline. Date: TBD Objective 3 Enhance our total enrollment over corresponding semesters in the prior year. Outcome: 5% increase over corresponding years after implementation. Date: Spring, 2015 Goal 2: Improve our services to students by providing college-wide training on enterprise systems for employees. Objective 1: Implement college-wide web-based training for Banner Student within Desire2Learn (D2L). Outcome: Improved user experience, measured through embedded (In-App) user-experience surveys. Date: June, 2015 Objective 2: Improve student degree planning rates to support degree completion through degree-planning training within D2L. Outcome: Increase in students with filed degree plans. Increase in student degree completion. Increase in student retention. Date: May, 2015 Objective 3: Increase faculty/staff knowledge levels and functional capability with institutional Enterprise Resource Planning (ERP) systems through training within D2L. Outcome: Improved faculty/staff utilization and engagement through ERP systems, measured in system access logs. Increased user experience, measured through in-app user experience survey. Date: December, 2015

5 Enhancing Learning Goal 1: Improve retention through implementation of course work planning, analytical, and communication tools used to guide students to academic success. Objective 1: Require all students to participate in an academic orientation program that uses course work planning tools such as degree mapping.. Outcome: Increased number of students with degree plans on file. Increase in retention. Increase in graduation and transfer rates. Date: August, 2015 Objective 2: Implement analytical tools to help faculty guide students to success. Outcome: Increased and real-time visibility into student performance and trends. Date: December 2015 Objective 3: Implement communication tools to alert students to academic progress issues. Outcome: Early-term notifications to students, faculty, and advisors of academic progress risks. Date: May, 2015 Goal 2: Lower the cost of student course materials. Objective 1: Implement a program for teams of faculty to curate and/or create Open Educational Resources (OER) for student use. Outcome: College-wide collection of standard course materials that are of low, or no-cost to students. Date: Inception: January, 2015 Completion: May, 2017 Objective 2: Provide technology infrastructure to students so that they can access mobile-friendly resources, independent of time or space. Outcome: Technology infrastructure ensures that Students can access natively mobile content, independent of time or space. Date: May, 2017 Goal 3: Provide faculty and appropriate staff with tools and resources to track their professional development and guide them in their goals. Objective 1: Develop and offer workshops, webinars, and grants for faculty and appropriate staff to complete technology-enhanced professional development racks. Outcome: Availability of professional development tracks for faculty and appropriate staff.. Date: May, 2015

6 Objective 2: Implement a Professional Development Tracking System in partnership with the Center for Teaching and Learning. Outcome: Increase in faculty and staff professional development reporting availability. Date: December, 2015 Goal 4: Expand access to education through technology-enabled venues. Objective 1: Provide faculty and appropriate staff with remote attendance options by implementing integrated conferencing and event streaming services. Outcome: Increased number of classrooms and events available through conferencing and streaming. Date: May, 2015 Goal 5: Provide faculty and appropriate staff with technology options to accommodate teaching style and personal preferences. Objective 1: Implement an online store for faculty to select the type of equipment they will use. Outcome: Increased choice for faculty and staff in technology, with approval of supervisors. Date: December, 2014 Goal 6: Provide tools, resources, and education to promote 21st Century Digital Literacy among faculty, appropriate staff, and students. Objective 1: Develop a program for faculty to obtain professional development and information on how to infuse course curriculum with 21st century digital skills, assignments and assessments. Outcome: Digital literacy improvements for faculty and students. Measured by increased digital activity in the coursework and digital literacy assessments of students at the end of each term. Establish a baseline for assessment during the Fall of Date: May, 2016 Objective 2: Establish a program to provide faculty with digital peers that are experts in technology integration. Outcome: Increased reporting of faculty using technology in face-to-face and online teaching. Measured against baseline, which is established through Fall 2014.Establish a baseline for assessment during the Fall of Date: May, 2015 Objective 3: Provide faculty, appropriate staff, and students with access to technology to encourage the use of social and multimedia.

7 Outcome: Increased usage of mediaspot and ideaspot measured against baseline. Date: December, 2016 Objective 1: Implement a collaborative writing tool. Outcome: Improved writing skills for students. Assessed as a part of the academic curriculum. Date: May, 2015 Objective 2: Establish a plan and schedule for updating classrooms with digital technology. Goal 7: Enhance the technology toolset available to faculty, appropriate staff, and students. Outcome: Published plan and schedule for outfitting classrooms with digital technology. Date: December 2014

8 Improving our Public Image Goal 1: Use appropriate technology to communicate timely and relevant information to internal and external constituents. Objective 1: Expand technology enhanced communication channels to include pushed media releases, social media, and accessible presentations to convey our institutional successes. Outcome: Positive presence through multiple outlets. Date: May, 2015 Objective 2: Establish and adhere to communications protocols to deliver transparent, consistent messaging Outcome: Update written procedures outlining the flow of communications. Date: May, 2015 Objective 3: Design communications programs to enhance relationships with affinity groups, including alumni and retirees. Outcome: Documented, increased engagement with alumni and retirees. Date: December, 2015 Goal 2: Use technology to send a consistent message to internal and external constituents. Objective 1: Establish standardized communications protocols across all mediums. Outcome: Consistent messaging. Clearly defined priorities. Date: December, 2014 Objective 2: Educate appropriate personnel on college communication standards Outcome: Consistent messaging. Clearly defined priorities. Date: December, 2014 Objective 3: Implement a training program for communications professionals within D2L to educate personnel on college communication standards. Outcome: Personnel awareness of communication standards and protocols in all channels. Date: December, 2014

9 Goal 3: Use analytics from communication channels and predictive data to develop proactive communication programs. Objective 1: Align messages with current needs, trends, and forecasts. Outcome: Embedded analytics in every communication channel. Longitudinal and predictive data by which to determine effective communications programs Date: May, 2015 Objective 2: Establish a communication program to communicate to students how technology can heighten their academic experience. Outcome: IT Communications Plan that is focussed on students. The plan will provide a framework to regularly and frequently engage students around technology use through all communications channels. Date: December, 2014 Objective 3: Design relationship systems to include relationships with affinity groups that includes former students, alumni, and retirees. Outcome: Strengthened relationships with affinity groups. Documented, increased engagement with former students, alumni, and retirees. Increased contribution back to GPC. Date: December, 2015

10 Increasing Efficiencies Goal 1: Identify, assess, implement, and use effective communication and information sharing methods and tools. Objective 1: Increase transparency and collaboration around planning and operations through centralized communications and collaboration tools for student and employee groups. Outcome: Centralized collaboration platform and intranet presence for faculty, staff, and students. Date: July, 2015 Objective 2: Implement a system to build collaboration around business processes to foster continuous improvement. Outcome: Collaboration platform to share information around business process improvement. Improved business processes. Improved employee engagement. Date: July, 2016 Goal 2: Use technology through established processes to protect the college s internal controls. Objective 1: Establish and adhere to information security standards and processes which reduce the risk of negative coverage due to security and privacy risks. Outcome: Documented processes, updated information security standards and procedures, and management of incidents. Date: December, 2017 Goal 3: Modify and reinvent business processes to automate and streamline, starting with the customer experience. Objective 1: Inventory business processes and identify those that are most labor intensive. Develop integrated and streamlined process improvement technology. Outcome: Business Process Inventory Business Process Re-Design Plan Date: May, 2015 Goal 4: Create a seamless user experience between all administrative systems, irrelevant of time, place, or device. Objective 1: Establish a single platform through which customers access systems to which they are granted through one interface. Outcome: Single user interface and experience to all systems. Date: December, 2017

11 Objective 2: Establish improved self-service capabilities to promote seamless administrative transactions between the student and GPC. Outcome: Standards-based user experience design. Date: July, 2015 Goal 5: Create increased user proficiency through effective support resources. Objective 1: Develop user support and training materials for all systems and services that include knowledge base articles, video tutorials, and live-chat functionality. Outcome: Improved user experiences, measured by in-app surveys. Base-lines established before material development. Lower support cost. Date: May, 2015 Objective 2: Establish a Digital Mentor program for on boarding staff to serve as a peer in getting digitally started resource for new employees. Outcome: Improved startup experience for new employees. Reduced support costs for new employees. Improved morale between employees. Date: May, 2015 Goal 6: Maximize efficiency and collaboration between employees. Objective 1: Implement enterprise-class meeting technology to accommodate 1:1 meetings to large group meetings, irrelevant of time and place. Outcome: Reduced travel time and costs between campuses. Increased productivity Date: December, 2014 Goal 7: Maintain and upgrade our college-wide registration, records, and instructional systems. Objective 1: Improve ERP functionality and college operational efficiency through major upgrades and replacements of enterprise systems. Outcome: Improved processes, measured by benchmarked processing time. Improved customer experiences through integration with CRM. Date: June, 2016

12 Change, Modification, and Updates Because the is both a strategic plan and a plan of action, occasional updates will be necessary. Drivers of change include, but are not limited to: New goals or strategic imperatives identified in other institutional plans. New strategic goals established by executive leadership. New objectives driven by technology change and innovation. New business objectives for units of the College. New opportunities that support institutional goals. Policy and regulatory requirements established within the USG Board of Regents and regulatory bodies, respectively. Process for Change, Modification or Updates Strategic Goals: Change to existing goals: Authorized by Executive Team Adoption of new goals: Authorized by Executive Team Objectives: Change to existing objectives: Requested through IT Governance Committees, Approved by the Technology Advisory Board. Adoption of new objectives: Requested through IT Governance Committees. Approved by the Technology Advisory Board. Frequency The strategic plan should be reviewed quarterly by the Technology Advisory Board. The Executive team will review the strategic plan annually. Change requests will be submitted as necessary through the Office of the Chief Information Officer. The CIO will facilitate approvals and coordination across all bodies.