2016 SAP SE or an SAP affiliate company. All rights reserved. Tap into the Power and Potential of SAP HANA Enterprise Cloud

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2 Streamlining Operations in the Cloud A Straightforward, Comprehensive Solution Moving to the cloud drives innovation and enhances productivity and efficiency across the enterprise. But it s a big step. When it comes to running your most important business processes and applications in the cloud, it s critical that you find a provider who can minimize complexity, offering clear requirements, dependable service levels, and ironclad security. With the SAP HANA Enterprise Cloud service, you can get your private cloud environment right. A HIGH-PERFORMING INFRASTRUCTURE THAT S WORRY-FREE SAP HANA Enterprise Cloud provides a comprehensive cloud infrastructure and managed services that give you the ability to speed and simplify adoption of SAP S/4HANA software, along with other solutions powered by SAP HANA. The environment is specially built to support missioncritical processes on the SAP HANA platform and maintain a stable platform for cloud applications. With SAP in the driver s seat, you can rapidly implement projects, reduce risk, speed time to value, and fast-track innovation. A unique reference architecture helps ensure all your deployments follow the best-practice-based models of SAP s product development and engineering team. Dedicated specifically to your organization, the private cloud is accessed through a protected network channel to maintain the safety and security of your operations and data. MANAGED SERVICES THAT MAKE THE DIFFERENCE With SAP HANA Enterprise Cloud, you have the unique advantage of our managed services to operate, manage, and maintain your SAP solutions and help you get the most out of your technology. Why are our managed services unique? Because no one knows SAP products better than we do or features a more robust set of service offerings. And since we have more than 3,600 databases under SAP management, no one has more experience. You also get scalability and flexibility to meet your IT and business needs, with a choice of additional application managed service offerings to support and monitor the functional application layer of your software solutions that can custom-tailor your cloud experience. WHY CHOOSE SAP HANA ENTERPRISE CLOUD Experience: Who better to support your solutions in the cloud than the company who built them? Trust: We provide a dedicated closed loop of support, removing any intermediary middlemen. Control: Customers are in the driver s seat to customize their cloud experience with unique deployment options and an array of managed services. Collaboration: No one is more qualified or experienced than SAP to partner with you on your journey to SAP S/4HANA and a digital enterprise. You have total control in determining governance and the pace of innovation. 2 / SAP SE or an SAP affiliate company. All rights reserved.

3 Delivering Total Solution Uptime Availability of up to 99.9% with One SLA Typical service-level agreements (SLAs) are often broken down into multiple layers for each part of a system, creating false distinctions and increasing complexity. We recognize that if one aspect of your solution isn t operating, the entire solution, and your entire organization, is affected. SAP HANA Enterprise Cloud provides a single, allinclusive SLA that covers the full solution stack infrastructure, operating system, local database, in-memory SAP HANA database, and applications for a simple, streamlined approach that supports up to 99.9% uptime availability. With architecture and deployment methodologies specific to SAP HANA, along with best-practice maintenance and support, you get a resilient and reliable solution. AN SLA THAT GOES BEYOND METRICS There s more to SLAs than individual measurements, and a true SLA helps bring about a common understanding among stakeholders about services, priorities, and roles and responsibilities. That s why SAP provides two dedicated account managers who will meet with you regularly to keep things running smoothly, monitor your solution, and help ensure optimal system performance. The SLA for SAP HANA Enterprise Cloud features a robust, clearly defined matrix of roles and responsibilities; we apply all support packages and basis notes, and patch and update the operating system and database. We also provide 24x7 support, wherever you are around the world, and monthly reporting for system performance. RAPID RESPONSE FOR ALL SERVICE ISSUES We deliver a reaction time of 20 minutes for all priority-one issues. And while other providers may claim faster turnarounds, their optimistic estimates do not include the time it takes to contact SAP for the additional support they usually need to actually complete the job. With SAP HANA Enterprise Cloud, you have the simplicity of a single source for resolving all issues, with direct support for infrastructure, database, and applications. So whatever your issue, you only have to turn to one place for the help you need. YOUR BUSINESS BENEFITS Take advantage of a comprehensive infrastructure and a straightforward service approach with a single SLA that covers all aspects of your private cloud solution, from operating system to databases and applications. Reap the benefits of our unmatched SAP product know-how and experience with private cloud environments, with flexible managed services that suit your needs SAP SE or an SAP affiliate company. All rights reserved. 3 / 4

4 What SAP HANA Enterprise Cloud Offers NOBODY KNOWS SAP LIKE SAP Who better to support your solutions in the cloud than the company who built them? That is our commitment to you. The reference architecture of SAP HANA Enterprise Cloud is designed and optimized to support SAP applications on SAP HANA. SAP HANA Enterprise Cloud is the most robust and mature private managed cloud in the market, with over 600 customers worldwide. This experience means we get it right the first time by providing a dramatic acceleration of your time to value while decreasing your risk. SLEEP BETTER WITH SAP HANA ENTERPRISE CLOUD As a private managed cloud, SAP HANA Enterprise Cloud provides a single-tenant environment where the hardware, storage, and networks are dedicated to a single customer with enterprise-grade security. SAP HANA Enterprise Cloud provides a dedicated closed loop of support, removing any intermediary middlemen. SAP HANA ENTERPRISE CLOUD LETS YOU CUSTOMIZE YOUR CLOUD EXPERIENCE SAP HANA Enterprise Cloud is not a one-sizefits-all offering. We put you in the driver s seat. You choose how to customize and optimize your cloud experience. You can deploy an existing SAP license in the cloud or opt for a monthly cloud subscription. You can test-drive SAP HANA Enterprise Cloud through our cloud start model or go full throttle into our production environment. Finally, based on your own in-house expertise, you can choose to have SAP manage your technical, application, and basis services protectively developing a path for innovation. SAP HANA ENTERPRISE CLOUD SUPPORTS YOU ON THE ROAD TO BECOMING A DIGITAL ENTERPRISE No one is more qualified or experienced than SAP to partner with you on your journey to SAP S/4HANA and becoming a digital enterprise. SAP HANA Enterprise Cloud gives you ultimate control in determining your balance of governance and your pace of innovation. You drive the innovation, and we ll provide the fuel to get you there. With digital transformation at the forefront of most customers IT agenda, SAP HANA Enterprise Cloud offers one of the smartest ways to be in control as your cloud and business strategy evolve. LEARN MORE To find out more about how SAP HANA Enterprise Cloud can help you drive innovation and efficiency across the organization, call your SAP representative today or visit us online at Studio SAP 45531enUS (16/11) 2016 SAP SE or an SAP affiliate company. All rights reserved. 4 / 4

5 2016 SAP SE or an SAP affiliate company. All rights reserved. No part of this publication may be reproduced or transmitted in any form or for any purpose without the express permission of SAP SE or an SAP affiliate company. SAP and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP SE (or an SAP affiliate company) in Germany and other countries. Please see for additional trademark information and notices. Some software products marketed by SAP SE and its distributors contain proprietary software components of other software vendors. National product specifications may vary. These materials are provided by SAP SE or an SAP affiliate company for informational purposes only, without representation or warranty of any kind, and SAP SE or its affiliated companies shall not be liable for errors or omissions with respect to the materials. The only warranties for SAP SE or SAP affiliate company products and services are those that are set forth in the express warranty statements accompanying such products and services, if any. Nothing herein should be construed as constituting an additional warranty. In particular, SAP SE or its affiliated companies have no obligation to pursue any course of business outlined in this document or any related presentation, or to develop or release any functionality mentioned therein. This document, or any related presentation, and SAP SE s or its affiliated companies strategy and possible future developments, products, and/or platform directions and functionality are all subject to change and may be changed by SAP SE or its affiliated companies at any time for any reason without notice. The information in this document is not a commitment, promise, or legal obligation to deliver any material, code, or functionality. All forward-looking statements are subject to various risks and uncertainties that could cause actual results to differ materially from expectations. Readers are cautioned not to place undue reliance on these forward-looking statements, which speak only as of their dates, and they should not be relied upon in making purchasing decisions.