Driver Installation. Remote Deposit HERITAGE BANK OF COMMERCE

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1 HERITAGE BANK OF COMMERCE Remote Deposit Driver Installation After close of business on Friday October 9, 2015, we will begin the process of converting your accounts to the Heritage Direct Remote Deposit system. To use your current scanner with the Heritage system, you will need to do the following: 1First, determine what system type your computer has: Click on the Start button at the bottom left of your computer screen Select Control Panel 1a. Select System 1b. Take note of the information listed after System type. This screen also tells you which version of Windows is on your computer.

2 What type of system does your computer have? 64-bit system 32-bit system Create a shortcut for Internet Explorer: Right click on your desktop Point to New Select Shortcut Skip to step 2 on page 4 Browse to C:\ Program Files (x86) (if there is no x86 file, select Program Files) * Click on Internet Explorer Select iexplore.exe (or iexplore alone if there is not one with.exe) Click ok at the bottom of the box Page 2

3 Add a space after the URL (outside the quotation marks), then type https:\\www.heritagebankofcommerce.com Click on NEXT Name the Shortcut Heritage Deposits or a name of your choice Click on FINISH This will create an Internet Explorer icon on your desktop for use with Heritage Direct Remote Deposit. Page 3

4 2 Next, remove the Focus Business Bank Drivers: Unplug your Panini Scanner from power and from your computer Click on the START button in the lower left corner of your computer screen Select Control Panel 2a. Select Programs and Features 2b. Wait for the page to fully populate. Then look for any of the following lines: FIS Panini Universal Driver Panini Universal Installer EPS Ranger V2c EPS MVX 2b+ Ranger+java EPS Vision X Ranger Java 1.0 EPS MVX Ranger Java 3.0 MyVision X Ranger for MVX v Ranger for MVX v Ranger for Vision X v Vision X Highlight each one you find and select Uninstall. You will generally find only 1 or 2 of them depending on your computer s scanner history. Once all uninstalls are complete, completely turn off your computer. Count to 10 then restart your computer and proceed to step 3. Page 4

5 3 Install the Heritage Direct Remote Deposit Drivers: Open Internet Explorer and go to https://www.heritagebankofcommerce.com/online.aspx Click on Panini Drivers Click on Run Click on Run again on the ProfitStars Security Warning Using the Install Wizard, complete the install Please Note: You may get an error when the driver is installing. Windows Other than 8 If you have a Windows version other than Windows 8, select NO your system is simply installing the drivers slowly. To Fix: Click Ctrl + Alt + Delete and select Task Manager to verify that the Panini Universal Software is done running. When it is done, restart step 3. Windows 8 Users If you have Windows 8, select YES and proceed to step 4 which will correct this system failure for you. If you have a version other than Windows 8 on your computer, you are done. If you have Windows 8 on your computer, proceed to step 4. Page 5

6 4 For Windows 8 users: a. Click on Panini Drivers additional scanner drivers for Windows 8 b. Click on open c. Open the folder Panini_Install_ and click on setup.exe d. Click on Run e. Using the Install Wizard, complete the install (you must accept the terms of the agreement). The final step of the install may take a few minutes. a. b. c. d. When completed, shut down your computer and plug in your scanner Turn on your computer Page 6

7 Your scanner should now be ready for use with Heritage Direct Remote Deposit. If you have questions or need assistance with changing your drivers, please don t hesitate to contact us at , Monday Friday, 8:00 am 5:00 pm. HELPFUL HINTS: Be sure to add https://www.heritagebankofcommerce.com and https://goldleafach.com to TRUSTED SITES in INTERNET OPTIONS Be sure your Security for TRUSTED SITES is set to MEDIUM LOW or the equivalent Be sure that cookies are allowed for both sites (You can adjust cookie settings in TOOLS > INTERNET OPTIONS, then select the PRIVACY tab, Click SITES) Pop ups must be allowed for https://*.goldleafach.com (This is also on the PRIVACY tab, Click SETTINGS) DO NOT add goldleafach.com to COMPATIBILITY VIEW HeritageBankofCommerce.com Page 7 Rev. Rev. 10/15 10/15 Member FDIC

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