SAP User Group Business Process Symposium

Transcription

1 SAP User Group Business Process Symposium Fayez Moidu, Business Consultant Sharron Chan, Services Solution Engagement 16 th March 2016 The Mermaid, London 2016 SAP SE or an SAP affiliate company. All rights reserved. 1

2 Record to Report Simplifying and automating business processes with SAP Multiresource Scheduling

3 SAP Multiresource Scheduling at a Glance The resource management solution for all business needs Professional Workforce Staffing Projects and Consulting Staffing Operational Excellence for Maintenance Asset Maintenance Efficient Field Service Deployment Technical Services in the Field Other Planning and Scheduling Scenarios Resource allocation, equipment, specialty vehicles 2016 SAP SE or an SAP affiliate company. All rights reserved. 3

4 Solution Overview

5 SAP Multiresource Scheduling The Solution for all Lines of Businesses SAP Multiresource Scheduling is the resource management application for the Service, Plant Maintenance, Project Business as well as other scheduling scenarios. SAP Multiresource Scheduling is for various industries and runs fully integrated as Add-On to the SAP system, leveraging existing infrastructure. Functionality: SAP MRS provides key functionality Graphical Planning Board Manual, automated and optimized assignments Various resource types, individual resource scheduling and capacity management Integration: SAP MRS leverages integration capabilities SAP applications, solutions and products Cross-organisational alignment in the resource planning process Technology: SAP MRS provides the Technology Story Mobile apps on SAP Mobility Platform In-memory database SAP HANA, SAP Fiori User Experience 2016 SAP SE or an SAP affiliate company. All rights reserved. 5

6 SAP MRS extended Business Coverage Core Process areas, variations and combinations of them Asset Maintenance Service Management Project-based Staffing Specific Scenarios Enterprise Asset Management Plant Maintenance Project Systems Predictive Maintenance and Service Customer Service Customer Relationship Management Cloud for Customer Portfolio and Project Management Project Systems Commercial Project Management User Experience, In-memory, Industry Coverage Cloud, HANA Enterprise Cloud, SuccessFactors Mobility, Geospatial, Analytics Automotive Dealer Business Management Heavy Equipment Shift Scheduling Others 2016 SAP SE or an SAP affiliate company. All rights reserved. 6

7 Business Process Flow for Assets & Resources Call / create notification Create order and release Order Predictive and Reactive Asset Maintenance & Resources Supervisor/ Maintenance Planner 0010 Inspect pumps 0020 Replace seals Confirm and complete order Fix malfunction Maintenance workcenter Technician / Backoffice Technician 2016 SAP SE or an SAP affiliate company. All rights reserved. 8

8 SAP MRS and SAP Work Manager Asset Maintenance and Service Integration SAP ERP PM SAP ERP CS Process and Functionality Roles: Maintenance Worker Transfer Work Order data from PM/CS to device Execute Work and confirm on device Update Order in backend system Platform and Devices Windows ios, iphone, ipad Android 2016 SAP SE or an SAP affiliate company. All rights reserved. 11

9 SAP MRS and SAP Work Manager Asset Maintenance and Service 2016 SAP SE or an SAP affiliate company. All rights reserved. 13

10 SAP MRS and SAP Service Manager Field Services Integration SAP CRM Service Order Process and Functionality Roles: Field Technician Transfer Service Order data from CRM Interaction Center to mobile device Execute Work and confirm order on device Update Order in backend system Platform and Devices Windows ios, iphone, ipad Android 2016 SAP SE or an SAP affiliate company. All rights reserved. 14

11 SAP MRS Staffing Team Schedule 2016 SAP SE or an SAP affiliate company. All rights reserved. 16

12 Report : Analytics Integration for reporting and forecasting

13 SAP MRS and Built-in Reporting Example: Capacity Report Solution Group Jobs by Activity type Plan capacity reserves for demand categories/groups Consider preparation and wrap-up times Access the planning board for the specific period directly from the report 2016 SAP SE or an SAP affiliate company. All rights reserved. 20

14 SAP MRS and SAP Predictive Analysis * Examples: Demand data Service Category demand by region by quarter Demand Forecast * SAP Predictive Analysis requires separate license agreement. Planned work vs. actuals by qualification 2016 SAP SE or an SAP affiliate company. All rights reserved. 21

15 Customer Examples Grid Maintenance SAP MRS 9.0 (EAM: PM, PS) Utilities Industrial Machinery and Components Utilities Electricity Transmission Plant Maintenance SAP MRS 9.0 (new features like asset availability) Steel Paper and Paperboard packaging Professional Services Vehicle Registration and Inspection Service 500+ Customers worldwide For further examples check SAP SE or an SAP affiliate company. All rights reserved. 22

16 Implementation of SAP Multiresource Scheduling Pre-packaged MRS Service Offering Duration: 7-11 weeks Delivery Approach and Scope Project kick-off workshop and installation inspection Implementation of the selected option for project staffing, plant maintenance and field services scenarios Validation workshops for the selected options Activation and unit test of selected packages in the development system Knowledge transfer of the configured system to key users Go-live support Value and Benefits Higher degree of productivity and resource utilization Lower costs and effective resource planning process Increased customer satisfaction and improved delivery performance Related Services: SAP Capital Project Accounting RDS SAP Work Manager RDS SAP Service Management RDS 2016 SAP SE or an SAP affiliate company. All rights reserved. 23

17 QUESTIONS? if you are interested to attend a webinar session in April, please leave us your contact details SAP SE or an SAP affiliate company. All rights reserved. 24

18 Contacts Fayez Moidu Business Consultant SAP UK Limited Mobile: Sharron Chan Extended Solution Engagement SAP UK Limited Mobile:

19 2016 SAP SE or an SAP affiliate company. All rights reserved. No part of this publication may be reproduced or transmitted in any form or for any purpose without the express permission of SAP SE. The information contained herein may be changed without prior notice. Some software products marketed by SAP SE and its distributors contain proprietary software components of other software vendors. National product specifications may vary. These materials are provided by SAP SE and its affiliated companies ("SAP Group") for informational purposes only, without representation or warranty of any kind, and SAP Group shall not be liable for errors or omissions with respect to the materials. The only warranties for SAP Group products and services are those that are set forth in the express warranty statements accompanying such products and services, if any. Nothing herein should be construed as constituting an additional warranty. SAP and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP SE in Germany and other countries. Please see for additional trademark information and notices SAP SE or an SAP affiliate company. All rights reserved. 26