DSAES Assessment Plan for AY

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Gloria Stafford
8 years ago
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1 Name: Assessment Plan for Academic Year: Executive Director: Assessment Contact(s) (if not the director): UH Health Center Scott J Spear, MD Lindsay M. Barber, MSA Mission Statement: Our mission is to keep students healthy while they achieve their academic goals. Vision Statement: The UH Health Center will be recognized by the campus community as an exemplary provider of compassionate, comprehensive, and c effective primary medical and psychiatric care and health promotion through an array of healthcare services and programs aimed at augmenting student success. 1. Increase access to quality healthcare for students by expanding participation in the Student Health Insurance Plan as well as commercial insurance plans. DSAES Intitiatives: 1B, 2E, 5C 2. Contribute to student success and retention by increasing utilization of the UH Health Center by students with health concerns. DSA Intitiatives: 1A, 4A, 4C Goals: (include DSAES strategic plan mapping) 3. Construct a facility capable of housing the planned growth of the UH Health Center that will be required to serve a Tier One campus the 21st Century. DSAES Intitiatives: 1D, 1E, 2B, 2E, 6E 4. Increase utilization of measurable health initiatives, such as tobacco cessation and condom use to prevent STIs and unintended pregnancy. DSAES Intitiatives: 1B, 1D, 2E, 3B, 4A 5. Provide high-quality mental health services that complement and augment those provided by CAPS. DSAES Intitiatives: 1B, 1E, 1F, 4B, 5D 1

Vision Statement: The UH Health Center will be recognized by the campus community as an exemplary provider of compassionate, comprehensive, and c effective primary medical and psychiatric care and

2 Program or Services Being Assessed: Utilization of Student Portal through new Electronic Medical Record Program Utilization of the student portal To empower students to engage in their Track specific utilization via: Monthly within the Electronic Medical Record own healthcare decision-making processes -Total portal logins will allow for the development of regarding acute and chronic health -Unique portal logins individual patient health initiatives. conditions. -Online scheduling : 2 Program or Services Being Assessed: Quality & Patient Satisfaction Using features of the Electronic Medical Record product, intend to see an increase in patient satisfaction with their care at the Health Center, including: -Overall service rating -Provider and Staff rating - rating -Likelihood of recommendation -Comparison of outside facility experiences To demonstrate increased rates of satisfaction with care received at the Health Center as a result of the implementation of patient-supportive features of the EMR. Distribute, collect and analyze patient satisfaction data through routine surveys of Health Center users via student Electronic Medical Record portal. Bi-annually (May & December) : 1,2,3,4,5 2

-Unique portal logins individual patient health initiatives. conditions.

3 Program or Services Being Assessed: Health Center Utilization Expand patient utilization by To demonstrate how well the Health Using other major college health services Monthly increasing Health Center penetration Center is utilized by UH students and how as benchmarks, measure the number of within the University student the Health Center compares in this regard unduplicated patients seen at the UH community. to other university health services Health Center as a percentage of the total nationally. student body. : 1,2 Program or Services Being Assessed: Clinical Excellence High quality clinical care is offered to clients in all Health Center clinical settings. To demonstrate on-going delivery of quality, evidence-based clinical care to clients in all areas of the Health Center. Specifically, to document increased discussion of tobacco cessation and condom usage using motivational interviewing techniques. Peer chart review performed to evaluate clinical care provided. Evidence-based criteria used when available. Will participate in American College Health Association (ACHA) clinical benchmarking criteria and activities. Bi-Annually (May & December) : 4,5 Program or Services Being Assessed: Student Health Insurance 3

the UH community. to other university health services Health Center as a percentage of the total nationally. student body.

4 With the changes affecting students as a result of the Affordable Care Act, the acceptance of commercial insurance coverage will increase patient utilization. To demonstrate the positive outcome of implementing a secondary revenue source in order to increase access to healthcare for students. Compare utilization rates with selfreported insurance status retrieved from patient at check-in kiosks. Monthly : 1,2 4

To demonstrate the positive outcome of implementing a secondary revenue source in order to increase

5 nsive, and costaimed at l as cerns. DSAES ne campus in ended SAES 5

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DSAES Assessment Plan for AY 2015-2016

DSAES Assessment Plan for AY 2015-2016 Department/Program Name: Director: Department/Program Assessment Contact(s) (in addition to above): DSAES IT Lawrence Daniel Sam Nguyen Department Mission Statement: The DSAESIT department is committed