3790 Creekwood Drive Loganville, Georgia Experience

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1 3790 Creekwood Drive Loganville, Georgia Phone: Michael James Pierce Introduction Career Objective Technical Skills I have a strong background in defining, planning, and implementing business processes, with extensive experience working within teams and supervising technical personnel, especially on never-been-done projects. I am an accomplished software developer, with experience in developing process/bi applications to manage and automate business processes. I have a solid understanding of current and emerging computing technologies. I'm looking for a team that utilizes my hands-on technical skills in a technical position that also employs my experience in project management and qualityengineering. Software Development/Project Manager/Business Analyst positions OS: RHEL, Fedora, CentOS System Admin, Ubuntu, Apache 2, W2K3 Server Databases: MySQL, Oracle, PostgreSQL, MSSQL Frameworks: Drupal Development SCM: CVS SVN Apps/technologies: PHP, BASH, CSH, Python, XSLT/ XML, XHTML/CSS, HTML5, C#, Adobe Flex 3/Flash command-line adept. Experience Web Developer Nov 2012 current Turner Ent. via Randstad Atlanta, Georgia Web Developer-Digital Ads Contract position to provide technical implementation support for digital, mobile and video ad serving. Perform analysis, support, training, reporting, testing, and project management across multiple, complex system implementations with custom and thirdparty applications Significant Accomplishments Provide developement/management of new and existing ad units Utilize Solbright, Dart Enterprise (DE), and Freewheel to serve ads Provide stewardship/troubleshooting for ad delivery across assigned properties Web Developer May 2012 Oct 2012 Turner Sports via Randstad Atlanta, Georgia Sr. Web Developer-NBA-Digital Web Development contract position to provide support and feature development for and 30 NBA teams based on Drupal CMS, using Agile development techniques. Significant Accomplishments Daily Break/Fix support for NBA teams using a Drupal multi-site deployment Migration of teams from legacy CMS system to Drupal Provide features and modules for NBA teams to support their marketing and customer loyalty efforts (Top Story Slider, Featured Video, Menu Ad Blocks) Participation in development of User Stories for requirements gathering and Daily Scrum to maintain focus and velocity Use of Atlassian Tools (JIRA, Confluence, Fisheye) for Software Development Documentation and Collaboration

2 Software Support Dec 2011 June 2012 Nortel via Beeline-ZeroChaos Home-based Software Support Specialist Responsible for feature development and operational support of custom application based on Adobe Flex, PHP, and ORACLE DB Feature development to support Project Management Organization Operational support for clients in the US, Canada, and Europe System administration and Database management responsibilities to keep the application highly available. Sr. Project Mgr Jul 2009 Sep 2011 Nortel Networks Home-based Infrastructure Project Manager, GENBAND Divestiture Responsible for infrastructure integration to support transfer of CVAS business applications to GENBAND IT. Responsible for defining requirements and developing plans for Voice, WAN, LAN, Server, Desktop infrastructure, and Help Desks. Worked with Operations teams to establish requirements to maintain availability and security standards, including licensing Helped develop documentation, processes and tools with Nortel PMO for managing Transition Work Orders. Delivered Integration of Nortel/Genband divesture on time. Linked NT/GB networks using BGP and BPN; Established Server/Storage Staging area to support Business and R&D Application cloning Established dashboard to monitor workflows to ensure compliance to Transition Services Agreement Web application to manage work order data collection, including 3 rd Party RFQs, PO, and Invoicing process. Served as backup Project Manager for ERICSSON Divestiture. SW Developer Dec 2007 Jul 2009 Nortel Networks Home-based SW Developer, Technology Services Focused on process software development for IT. Responsible for capturing system requirements, schedule estimation, coding, testing, and user support. Responsible for establishing production and test environments in both Linux and Windows environments, including source-code management. Co-Developer of TCM web application in Flex 3/PHP/XML/Oracle running on Apache to provide Project Management system, as well as employee timetracking. Prime Developer of MFT web application in Flex 3/C#/MSSQL to provide infrastructure forecasting tool in support of IT investment process Continued to chair Compute Roadmap meetings and provide project management support to various initiatives.

3 Sr. Project Mgr Jan 2007 Dec 2007 Nortel Networks Home-based Sr. Project Manager, Technology Roadmap Engineering and Architecture Program manager for project portfolio in emerging technologies. Responsible for tracking and reporting progress of projects from idea to solution delivery. Responsible for mapping individual technical projects to business process solutions. Assists senior leadership in efficient allocation of resources both people and equipment. Transformed Technology roadmap process from static bi-annual event to a dynamic way of managing IT infrastructure Developed web-based application to develop process, track and report progress on achieving roadmap goals Provided project management mentoring for 176+ members of Global Computing Services Team Leader Oct 2004 Jan 2007 Computer Sciences /Nortel Alpharetta GA Team Leader, Unix Operating System Development (GIS) Sr. Project manager in Standard Operating Environment development for Linux, Solaris, and HP-UX operating systems. Responsible for OS Lifecycle management. Responsible for individual OS development project planning, including requirements, design, testing, and deployment. Evolved OS offerings in Linux, Solaris, HP-UX, and Windows Server, focusing on content, quality, and supportability. Improved the velocity of individual releases, while decreasing the duration of each project. Established documented development process, obtaining management approval and implementation. Established central program repository Lead effort to expand and automate OS Testing Project Mgr Jan 2002 Oct 2004 Computer Sciences Corporation Alpharetta GA Project Manager, Project Management Organization (PMO) Multi-site Project Manager for managing IS infrastructure projects in support of the Nortel Networks account. Interface with clients at VP/Director level to define project scope and goals. Responsible for scope definition, cost proposal, schedule, resource obtainment and execution. Responsible for vendor management and activities to ensure client satisfaction. High usage of Microsoft Project 2002 for schedule, resource planning, and reporting. Provide project management activities to develop and deploy the first fully supported desktop image based on Red Hat Linux, reducing hardware and maintenance costs by 60%. Responsible for global workstation refresh of Unix workstations on SUN and HP operating system in US, Canadian, European, Asia-Pac, and Latin American sites. Provided project management to implement infrastructure optimizations in eastern U.S. facilities saving $2.7M annually. Onsite and Remote leadership of employees and contractors at 50 sites over 38 cities in 18 states.

4 Manager May 2001 Jan 2002 Computer Sciences Corporation Alpharetta GA Cross-Functional Manager, Service Delivery-Nortel Networks account Project manager responsible for technical and management process development in support of the Nortel Networks account, including service level agreement. Significant involvement in account transformation teams to drive process improvement and lower costs in the areas of service review, SLA reporting, change management, and root cause analysis. Participation in Service Delivery Excellence Program to assess management processes and plan improvement actions. Participation with senior management team to establish SLA metrics and reporting formats. Managed Wall-to-Wall inventory project in Atlanta and Lease Return project in Washington, DC Manager Feb 1997 May 2001 BNR/ Nortel Networks Alpharetta, GA Manager, Information Technology Responsible for program and project management of $5.1M computing environment budget for business operations and product development communities. End-to-end responsibility for design application support tools, desktop technical support, and server operations on mixed platform of HP-Unix, Solaris, Windows NT, with local area networking using TCP/IP protocol. Leadership responsibility for a culturally and technically diverse team of 14, utilizing team-directed strategies to enhance performance and develop team leadership skills. Implemented new SW design environment tools in areas of requirements mgmt, OO design and development, configuration mgmt, and testing to speed time-to-market of new product development. Established project management process using MS-Project 98/2000 to establish budgets, monitor/control status, and communicate progress across line functions using the intranet. Significantly reduced infrastructure/data duplication using new architecture and technologies allowing 15% budget reduction. Advisor Mar 1995 Feb 1997 Bell Northern Research Norcross, GA Advisor, Access Networks Business Unit Responsible for development of Annual Quality Plan in conjunction with Senior Management Team. Prime Responsibility for Development of Customer-focused Metrics, ensuring alignment with Customer satisfaction surveys. Responsible for defining and nurturing Team-based Problem Solving Methods. Participated on Core Team that achieved ISO9000 certification for the multi-site business unit. Worked with Design managers to streamline software development processes. Performed audit functions to improve CMM level. Produced Customer-focused metrics, utilizing a creative, easily understandable format that directed attention to hot spots. Facilitated several well-received senior management meetings using qualityengineering tools to encourage breakthrough thinking. Authored and implemented sections of quality manual related to metrics and problem solving techniques.

5 Sr Quality Eng. Aug 1993 Mar 1995 Northern Telecom, Inc. Norcross, GA Sr. Quality Engineer, Product Assurance Responsible for Reliability and Quality monitoring of all Access Products and coordinating improvement efforts within the design and manufacturing communities. Responsible for statistical analysis of processes on a business-wide scope and recommending improvement. Involved in project management of various customerrequired quality programs. Established and produced extensive product reliability report using statistical techniques to highlight improvement opportunities. Facilitated many cross-functional team meetings to develop plans and take actions to obtain identified improvements. Quality Eng. Aug 1993 Mar 1995 Northern Telecom, Inc. Stone Mountain, GA Quality Engineer Responsible for all quality engineering activities associated with Manufacturing and Internal Quality Audit, especially statistical. Conducted Process Capability Studies and Design of Experiments in Manufacturing and Design on both circuit pack and mechanical designs. Established effective Statistical Process control methodologies, working with line management and employees to improve yields Worked with Manufacturing Engineers in Design of Experiments techniques for test equipment error of measurement for A/D converters Jun 1976 Aug 1993 Work history available on request Education MERCER UNIVERSITY Atlanta, Georgia Currently a junior in progress to a BBA degree in Computer Science TOTAL TECHNICAL INSTITUTE Norcross, Georgia DIPLOMA: Electronic Technician May 1989 UNIVERSITY OF GEORGIA Athens, Georgia Attended classes in 1980/1981 and 1990/1991 pursuing a BS degree TOWERS HIGH SCHOOL Decatur, Georgia DIPLOMA: June 1980 AMERICAN SOCIETY FOR QUALITY CONTROL CERTIFICATION: Quality Engineering Certificate Number CERTIFICATION: Quality Auditing Certificate Number 5331 PROJECT MANAGEMENT INSTITUTE MEMBER:

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