Using the IBM Technical Document Management and Delivery (TDMD) solution with Maximo
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1 Using the IBM Technical Document Management and Delivery (TDMD) solution with Maximo February 11, 2008
2 Agenda Technical Document Management and Delivery (TDMD) Solution Overview John Snow, VP, Marketing & Business Development, Enigma Inc Maximo and Enigma Working Together 2 Ken Donnelly, Strategy & Market Management, IBM
3 Information Management Software Enterprise Content Management Agenda TDMD Solution Overview Enigma Background Specific Maintenance Challenges Overview of the IBMEnigma TDMD Solution Capabilities Components Benefits Conclusion 2008 IBM Corporation 3
4 Information Management Software Enterprise Content Management Enigma Information Retrieval Systems Enigma: The leading provider of software solutions that accelerate the installation, service and support of complex equipment. Enigma Creates: Comprehensive maintenance solutions providing critical technical content, with direct links to departmental and backoffice business systems. Enigma Provides: Streamlined maintenance processes that increase equipment uptime and improve the efficiency and consistency of service and support. Enigma Benefits: Maintenance technicians, engineers and parts managers the largest job categories in the world. Enigma optimizes aftermarket service and support IBM Corporation 4
5 Information Management Software Enterprise Content Management Enigma Solutions for Top Global Brands Aerospace & MRO Dealer Networks Department of Defense United Airlines Enigma develops crossindustry solutions IBM Corporation Other Sectors
6 Information Management Software Enterprise Content Management Maintenance Pain Points Content Related Aviation, Rail, Transit, Freight and Defense Capital Equipment Engineering Equipment Downtime (asset utilization) Work Packages/ Job Cards (delays) Unique Configurations (serial no. BOM) Content Revisions what changed (delays) Unscheduled Maintenance (delays/ quality) Multiple Data Formats (quality/ consistency) Regulatory Compliance (cost/ delays) Undocumented Events/ Mods (fines) Maintenance Inventory Large Workforce (training/ consistency) Incorrect Parts (cost/ delays) Complex Maintenance Tasks (delays) Alternate Part Numbers/ Sources Paper Driven (time consuming/ error prone) Inventory/ Logistics (cost/ delays) Incomplete/ Outdated Content (delays) Addressing content issues is critical to gaining operational advantage IBM Corporation 6
7 Information Management Software Enterprise Content Management TDMD Value Proposition Increase Equipment Uptime Engineering Improve accuracy and accelerate delivery of information Mechanics Fast, integrated maintenance workflow Decrease Operations Costs Maintenance & Engineering Reduce data management and processing time lower costs Automated processes improve maintenance consistency reliable scheduling Fast, accurate and easytouse systems decrease misorders and inventory cost Increase (Regulatory) Compliance & Safety Increase Customer Satisfaction Accelerate maintenance increase uptime Automate systems reduce cost 2008 IBM Corporation Revenue & Time 7
8 Information Management Software Enterprise Content Management TDMD Information Management Content Creation Content Management Delivery OEM As Designed Airline As Maintained Input to DM 1 10 Users Revise & Manage Approval Cycle Users Stage/ Package Publish Line Maint Base Maint Shop Maint Engineering Purchasing Contractors Others s Users Supports Complex Environment Many Content Sources & Destinations Frequent revisions/ publishing PDF, RTF, Word, SGML/XML Multiple content dependencies customer changes on top of OEM revisions Supports Business Needs Improve Efficiency & Quality Unified infrastructure faster, more accurate and more reliable Integrated workflows streamline maintenance and execution Automates content validation and delivery improves quality and compliance 2008 IBM Corporation 8
9 Information Management Software Enterprise Content Management TDMD Information Delivery Task Card, Inspection, Fault Isolation Equipment Diagnostics Integration Task Card Closeout & Maint Notes Maintenance BackOffice (EAM/MRO) Service Info (by Serial No.) Integration Inventory Management Parts Identification Telematics / Prognostics Software Downloads (Electronics/ Sensors) Order Management Fully automated workflows drive efficiency and consistency IBM Corporation 9
10 Information Management Software Enterprise Content Management IBM & Enigma Maintenance Solution Footprint Commerce Suite Product Center Inventory & Procurement Catalog Spare Parts Orders Parts Lists Manage/ Approve Illustrations DB2 Publish/ Deliver DM/ CM8/ P8 Job Cards, Service Info Manuals Maximo Maintenance Planning Bulletins/ Updates Support/Engineering 2008 IBM Corporation Configuration, Scheduling, Records Collaboration Closeout/ Maint. Notes Maintenance Activities 10
11 Information Management Software Enterprise Content Management TDMD Benefits Increase Equipment Uptime Optimized, integrated maintenance and engineering workflow Decrease Operating Costs Industry proven solutions based on modern IT architecture (COTS, SOA, etc.) Industry Standards Compliant ATA 2200, S1000D, etc. EndtoEnd Solution for Maintenance Information Integration of IBM Content Management and Enigma 3C Fast ROI Aggressive price point 2008 IBM Corporation 11
12 Agenda Technical Document Management and Delivery (TDMD) Solution Overview John Snow, VP, Marketing & Business Development, Enigma Inc Maximo and Enigma Working Together 12 Ken Donnelly, Strategy & Market Management, IBM
13 Agenda Maximo and Enigma Working Together IBM Maximo for Aviation MRO MRO Industry Experience IBM Maximo Examples of where Maximo and Enigma work together Rolls Royce Case Studies 13 Maximo Enigma
14 Maintenance, Repair and Overhaul (MRO) for Aviation Company 3rd Party OEM Company 3rd Party Line Maintenance Maximo for Transportation Maximo Asset Configuration Manager Overhaul Maintenance Maximo for Transportation Maximo Asset Configuration Manager Company OEM 3rd Party Component Rebuild Maximo Asset Management Maximo Asset Configuration Manager 14
15 Maintenance, Repair and Overhaul (MRO) for Aviation MRO Plus: IBM Service Management for all assets Facilities Maximo Asset Management Company 3rd Party OEM Company 3rd Party Overhaul Maintenance Line Maintenance Maximo for Transportation Maximo Asset Configuration Manager Maximo for Transportation Maximo Asset Configuration Manager Airport Maximo Asset Management Technology Assets Tivoli Asset Management for IT 15 Ground Support Fleet Maximo for Transportation Company OEM 3rd Party Component Rebuild Maximo Asset Management Maximo Asset Configuration Manager
16 IBM Maximo for Aviation MRO MRO Activity Planning Maintenance Engineering Part & Tool Management Facilities Maintenance Technical Publications 16 Inventory & Procurement IBM Maximo Asset Configuration Manager Maintenance & Service Planning Maintenance Operations Engineering & Maintenance IBM Maximo for Transportation Service Management IBM Maximo for Service Providers IBM Maximo Asset Management IBM Technical Document Management & Delivery (TDMD)
17 Maximo Aviation MRO Solutions Addresses business challenges of: Traditional Airlines Low Cost Carriers Charter/Regional Airlines (Tier 2 & 3) Provides MRO, asset and service management support for: Airlines 3rd Party Maintainers Original Equipment Manufacturers Includes enhanced Workflow Event Driven Contextbased Escalation Manager Consolidates point solutions for MRO and Asset Management SOA Enabled KPI, Reporting and Analysis Tools 17
18 MRO Industry Experience IBM Maximo Leader in Globally #1 14.7% Market Share * Consistent leader in Transportation, Facilities Management and Aerospace & Defense 40 Aviation Customers Aires SA, Northwest Airlines, Shanghai Airlines, KLM Cargo, Southwest, Alitalia, Alaskan Airlines A&D Customers that include: 11 of the 12 major A&D companies Civilian and Military Agencies Over 100 Airports globally 18 * based on ARC Advisory Group 2007 EAM Report
19 Examples of where Maximo and Enigma work together Planning Spare Parts Inventory Component Rebuild Shop Shop Floor Parts Lists Parts Lists Manuals Maximo Bulletins/ Updates Manuals Maximo Maximo Manuals Maximo Parts Lists 19
20 Aviation Case Study Rolls Royce (Civil Aerospace) 20 The Company Rolls Royce (Civil Aerospace) Aircraft Engine Component Care Maintain 54,000 aircraft engines The Challenge To reduce component repair turnaround times Minimize Component Care service cost to RollsRoyce To improve customer service satisfaction The Solution Maximo Asset and Work Management Maximo Workflow and the automation of the Component Care Logistics process The Benefits Significant reduction in component turnaround times SLA compliance increased customer satisfaction Single source visibility of components
21 Information Management Software Enterprise Content Management RollsRoyce UK Ministry of Defense (MOD) Project Provide a maintenance, repair and overhaul information solution for the RB199 engines (powering the Tornado aircraft) Challenge Improve maintenance efficiency, reduce errors and improve audit trails of completed tasks Solution Digital Air Publication provides all repair bases with the necessary service and repair information needed to support the engine centrally or remotely. Includes manuals such as maintenance, overhaul and illustrated parts catalog Streamlined UI (search, navigate, linking between documents/manuals ) Automated printing of maintenance, assembly and/or installation procedures for a particular engine module (or a partial/complete engine build) filtered by serial/tail number Benefits Improved workflow and information access delivers greater maintenance efficiency and accurate audit trails Digital Air Publication is now the sole approved source for the technical maintenance information related to the RB199 engine 2008 IBM Corporation
22 Questions? Technical Document Management and Delivery (TDMD) Solution Overview John Snow, VP, Marketing & Business Development, Enigma, Inc Maximo and Enigma Working Together 22 Ken Donnelly, Strategy & Market Management, IBM
23 Thank you! 23
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