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1 Company Presentation

2 Summary Profile Strategy Portfolio Delivery Models Ecosystem Experiences Certification for Integrated System Management ISO 9001:2008 N. AT ISO 14001:2004 N ISO 27001:2013 N. 102 OHSAS 18001:2007 N. 912 Alascom, the ideal partner to develop innovative TLC solutions based on IP technologies 2

3 System Integrator and Professional Services provider Highly skilled technical group, 95% of which are certified engineersin the fields of data, voice, storage and security Focused on innovation, training and certification Coverage of many territories with directly employed people 24x7 NOC and SOC with full ITIL-based processes and procedures Customer training department Commitment to Quality Main Company Certifications o Certified by Ministero delle Comunicazioni as Installatore Certificato di Primo Grado o UNI EN ISO 9001:2008; 14001:2004; 27001:2013; OHSAS 18001:2007 o SOA qualification Cat OS19 Class. IV and design qualification up to Class. VIII o CISCO Certified Gold Partner o Microsoft Silver Communications Partner o APC Schneider Certified Partner Company profile: key points Highly skilled company with long experience in technical consulting 3

4 Company profile: labs facilities Located in Milan and globally accessible through the Company VPN Based on multiple technology in order to cover a broad range of cases Used mainly for POC, troubleshooting and testing activities More than 1m in equipment's value Technology Focus for: Analytics Cloud Collaboration Data Center Enterprise Networks IoT Mobility Security Software Defined Networking (SDN) 4

5 Company profile: people One of the key success factors for the quality of the Services delivered by Alascom is the huge investment in personnel training and certifications. The policies of Alascom Services in regards to personnel are the following. Use internal personnel for almost all of the Services delivered Continuous training Invest in certifications as a key quality indicator of the training process 5

6 Company profile: coverage Udine Milano France, Germany, UK Switzerland, Austria Torino Bologna Spain North America North Africa South America Balkans Gulf Area West and Central Africa Siena Roma Pescara Napoli Trani South Africa Cagliari Partners: CA, CT, BT Catania 6

7 Strategy: new markets National market: increase our share through flexibility, competence and high service quality against rigidity and complexity International market: significant business growth in emerging markets: Middle East, Central Africa, East Europe, through strong local partnerships and by increasing vendor relationships 7

8 Portfolio: solutions 8 Networking Wireless Integration and Convergence Security Infrastructures and NAC solutions Video Surveillance and IPTV Mobility VoIP, IMS, UC & Collaboration Wireless: LTE, Tetra, 3G, WIFI, radio planning RFID and tracing solutions Mobile payment and NFC technology Health solutions Contact Center and CTI Data Center & Cloud Computing OSS & BSS and many other specialist solutions

9 Portfolio: services ALASCOM can provide a complete range of services which extends to all phases of the lifecycle of networks, ICT infrastructures, Telecom and Security systems: Strategic Consulting Planning and Design Support Solution Engineering System Integration, Test and Implementation Red Badge Services Business Process Transformation Services On-site Support and Managed Services Network Assessment Services ALASCOM offers, with the support of our 24/7 NOC and SOC services: Remote Assistance and Services Troubleshooting Active Monitoring ITIL certified Network Operation Center and Security Operation Center Network analysis and monitoring, including security analysis Network, security and system support. 9

10 Delivery models: System Integrator Feasibility Studies Project Management Provision of Equipment Implementation Site Surveys Assessments Vulnerability Tests Field Engineering Network Monitoring Help Desk Services Remote Management System Integration Maintenance On-Site Outsourcing IMAC Services Consultancies Cost-Value Analysis Training Cabling Systems Installation System Control Network Installation Data Center 10

11 Delivery models: Services Support Services SLA Management First Level Technical Support Technical Outsourcing Carrier Management & Troubleshooting Remote Diagnostic Phone Support to the Field Engineers Second Level Support for Help Desk Fault Replication Network Operation Center & Helpdesk System Engineer & Experts Integration Services Design of Network Maintenance Ticket Management Installation Management Solution & Detail Design Remote Support Survey & Audit Installation & Configuration Documentation & Reports 11 SLA Response On Site Maintenance Failure Diagnostic Failure Recovery Reverse Logistics Customer sign off Field Service Engineers (FSE) Territories Coverage Installation On Site Project Execution Site Surveys

12 12 Ecosystem and Supported Vendors

13 main Experiences Communication Service Providers NGN and Core Networks Banking Contact Center& Managed Services Chemical& Petroleum IPTV& Data Center Travel&Transportation Converged Communication Hospitality Networking and NFC Technology Health Mobility and RFID Technology 13

14 Thank you ALASCOM SERVICES SRL Sede legale: Via G. da Procida, Milano Sede operativa: Via Caduti di Marcinelle, Milano Tel.: Fax.: P.IVA: CONTACTS@ALASCOM.IT

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