FAQ Frequently Asked Questions

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1 FAQ Frequently Asked Questions A Adapter An adapter you will get at the reception (converter 220V) for a deposit of CHF 15.00, which will be charged directly to your room bill. By returning the adapter we will cancel the deposit. B Baby cot is available upon request at the daily rate of CHF per night and bed. Breakfast buffet Our breakfast room is located on the ground floor next to the reception. The rich breakfast buffet for CHF is served from 06:00 am to 10:00 am and the express breakfast for CHF 8.00 (coffee, tea, orange juice and croissant) from 04:30 am to 10:00 am. Bank / ATM Cash dispensers are located 5 minutes walking distance from the hotel direction train station. Opening times and information about locations of the local banks are available at the reception. Bed linen Our bedlinen consists of anti bacterial material, most suitable for guests with allergies. If you need extra bed linen (duvet, pillow), please contact the reception. C Car rental Our reception will gladly assist you or please inform yourself directly at the airport. Check-out We kindly ask you to check-out not later than 12:00 noon. For later departure please check with the reception. Please note that we have special rates for dayrooms. The reception gladly informs you about the rates. Churches In Kloten you find a Catholic and a Protestant Church. Service at the Protestant Church is held Sundays at 09:45 am. At the Catholic Church: Thursday at 09:00 am, Saturdays at 05:00 pm and Sundays at 09:45 am. At the airport there is a prayer room for every religion. Conference room Our conference room has space for up to 12 participants, for more information or reservations please contact the reception. Credit card We accept: Visa, Mastercard, EC-Maestro, Diners Club, American Express, JCB, CUP, Postcards and Travelers Cheques or Reka Cheques for payment. Unfortunately we can not accept any other cheques. Currency exchange At the reception you can change common currencies (3 4 % under the bank rate). Cutlery Knifes, forks, glasses or plates you can get on request in our restaurant (at the mentioned opening hours). D Do not disturb! If you do not want to be disturbed please place the sign outside your door, remove it when you leaving the room to allow the housekeeping to clean your room, which normally takes place between 07:00 am and 03:00 pm. Dry cleaning and laundry Please hand over your laundry or articles for dry cleaning to the reception during the week before 07:30 am for same day service. Please use the plastic bags and fill our the forms provided from the front desk. This service is provided by an outside company and we cannot accept any liabilities. No laundry service at the weekends. E Electricity The hotel is equipped with 220-volt outlets. Adapters can be purchased at the reception for a deposit of CHF For electrical shavers you find a special outlet in your bathroom.

2 Electronic Concierge Next to the reception you will find a touch screen with all important and interesting information. On one touch you have the actual weather information, train timetable, flight information, excursion suggestions and so on. As well you can send some greetings by an electronically post card from the Hotel or surrounding. Escape plan Behind the door in your room you will find the escape plan, if there is a fire alarm please follow the instructions. Excursions City tours and day trips can be booked at the reception or at Zurich tourism located at the Zurich main station. F Fire In case of fire please follow the evacuation plan posted in your room. All of the rooms are equipped with fire detectors. Fitness room A fitness room is available free of charge in our partner Hotel Allegra on the 5 th floor. Please contact the reception for directions and more information (Opening hours: 08:00 am until 08:00 pm). Fridge On request there is the possibility to store some items, medicaments etc. in our fridge or freezer. For smaller items you have a minibar in your room. Flight information arrival and departure Please ask the reception for any information concerning flights, or use the digital concierge. Fruits Fresh fruits for free you will find next to the reception. H House rules We kindly ask for absolute quietness in the hallway from 11:00 pm to 08:00 am. Heating / cooling The room temperature in the whole house is the same. The hotel has a cold air ventilation, there is no air conditioning. With pleasure we can put you an electric heater or a fan in your room, please contact the reception. I Internet In the whole building you have access to free Wi-Fi internet. The access codes are available at the reception. As well next to the reception there are two computers with a printer where you can print your boarding passes. Ironing room You find the ironing room on the 2 nd floor near the elevator for complimentary use. There is no surcharge. It is not allowed to iron in the room. Ice cubes Ice cubes you will get at the restaurant within the opening hours. The restaurant is located on the ground floor. Interconnecting door Some rooms are equipped with interconnecting doors. Therefore please contact the reception. Invoice Please settle your account in good time. Reception is open 24 hours. K Kettle On request we borrow kettle s for a deposit of CHF The amount will be charged to your room invoice, by returning the kettle by check-out we will cancel the amount. Key Please leave your room key at the reception. The reception is open 24 hours.

3 L Laundry service Our housekeeping service is usually from 07:00 am until 03:00 pm available, the whole week. If you wish to change your bed linen and the towels daily, please contact the reception. Liability In wanton destruction the created damage amount will be charged directly to your account. The hotel declines any liability for any guest s article. Lost and found If you find a lost item please bring it to the reception. If you lost something contact the reception as well. Lockers On the ground floor by the computer station you will find luggage lockers for up to 10 hours (CHF 1.00 needed for the deposit). Luggage scale On the request we have a luggage scale to borrow at the reception. M Mail / Messages You will receive your incoming mails daily. Please leave your outgoing mail at the reception. If you have any messages we will inform you immediately. Minibar (chargeable) The minibar in your room will be refilled everyday with snacks and drinks. Please note the consumed items on the minibar price list and bring it with you for your check out. Medical center / doctor You will find a Medical Center at the airport Zurich. It can be reached by phone at In case of emergency, please contact the reception. N Non-smoking rooms If you smoke in a non-smoking room we charge you a cleaning fee of CHF On request we have smoking rooms, please contact therefore the reception. Newspaper Different daily newspapers are at your disposal in the restaurant or in the breakfast room. P Parking Complimentary parking is available in the garage and around the hotel during your overnight stay. It is free of charge. If you would like to leave your car during your holiday absence you can park in our garage for CHF per week, therefore please contact the reception. Pets Dogs and cats are welcome at a supplement of CHF per animal and per day (food not included). Please note that the dogs have to be kept on a leash in and around the hotel. Pharmacy Pharmacies are located near the centre of Kloten and at the airport. For directions please contact the reception. Photo copies For an extra fee we can copy your documents at the reception. To print something you will find next to the reception two computers and a printer too. R Reception Our multilingual staff helps you 24 hours. Please call 611 from your room to contact the reception. Restaurant The Restaurant Kanzlei serves typical Swiss and International courts. Opening times: 08:30 am until 02:00 pm and 05:00 pm until 11:00 pm Closed on Saturday for lunch time. For other restaurant suggestions please contact the reception.

4 S Safe Your room is equipped with a safe. Please read the instructions very carefully before you enter a code. Slippers On request we have slippers at the reception. Shoe-cleaning A shoe-cleaning machine is available on the 2 nd floor at the staircase. Shopping In five minutes walking distance you will find a variety of stores. If you are looking for something in particular, please consult the reception. Opening hours during the week: From 08:00 am to 08:00 pm, in the centre of Zurich city as well until 08:00pm, Thursdays until 09:00 pm. Saturday the stores are normally open until 04:00 pm / 05:00 pm, closed on Sundays. The airport shopping is opened every day from 08:00 am until 09:00 pm. Shuttle to the airport (free of charge) In the information kit in your room you will find the actual schedule. Please inform the reception which bus you wish to take, as you need a reservation. Smoking We kindly ask our smokers to smoke outside in the smoking area. Swimming pool (in- and outdoor) / Vita parkour / Adventure park Kloten has a public swimming pool located in a 10 to 15 minutes walking distance from the hotel. Vouchers for the swimming pool you get at the reception. Just next to the swimming pool there is a running park as well as an adventure park (chargeable). T Taxi Our reception staff will gladly order it for you. Tab water The water from the tap is safe to drink and of good quality and also usable for the kettle. Telephone To obtain a line, dial 0 first and then the desired number. An answering service is incorporated with your phone. You have messages when the lamp on your phone is lit. Enclosed in the information brochure in your room is a list of the most popular country codes. Toiletries Different toiletries like razor blades, sanitary towels, combs, nail file, toothpaste and toothbrush, cotton buds or sewing kit are available at the reception 24h, free of charge. Toilet On the basement you will find the public toilet. Train The S7 train runs every half an hour, always :25 minutes and :55 minutes from Kloten. It takes 15 minutes to Zurich, get out of the train at the 5 th stop. From Zurich you will find the S7 train on platform 41 or 42. The train runs always :20minutes or :50 minutes. The last train from Zurich is 00:20 during the week, on the weekends you have at an additional fee the whole nigh trains. Daily tickets (24 hours) you can buy at the reception, as well you get a city map and a Zurich guide at the reception, free of charge. V Voucher At the reception we sell vouchers of the welcome hotels which you can convert in all our partner hotels and restaurants. W Wake-up call On request you can order a wake-up call at the reception. By taking the telephone you stop the alarm. We can not be held responsible for wrongly performed wake-up calls.

5 Security Always use the main entrance to the hotel. Never display your guest room keys in public or carelessly leave them on the restaurant tables or other public places, where people can easily steal them. Whenever you are in your room, close the door securely. Be sure to check that all sliding doors or windows and all connecting room doors are locked. Verify who the person is before permitting anyone into your room. If the person claims to be a hotel employee, call the front desk on 611 for a confirmation. Place your valuables in the safe in your room. Do not leave valuables in your vehicle. Easily seen valuables are a welcome invitation to burglars. If you suspect an activity, please inform the front desk.

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