NCTest Client Error and Information Message List

Transcription

1 NCTest Client and Message List To access this address you must use the NCTest, the NCTest Chrome App, or the approved tablet apps for and Android devices. If the required secure platform is not installed and access to this address is required for assessment activities in North Carolina, contact your local district test coordinator or school test coordinator for assistance. NCTest browser and/or operating system check failed. NCTest may not work as designed on this browser and/or operating system. You have been marked as "Absent From Makeup" and may not take this test. There is no session scheduled for this course. Attempting to access NCTest without the secure browser or one of the apps. Either the device was not able to access the server at the time of the operating system check due to network connectivity issues OR the operating system is not supported. Student is marked absent from makeup. Either there is no test session window scheduled, OR the window was scheduled the same day so it has not been pulled from NC Education yet OR the current day is not included in the test session window. An unsupported browser Use the, NCTest, Chrome on a ChromeBook, or the NCTest App. Contact the LEA TC for a copy of the correct NCTest install or visit the appropriate App store for the most recent version of the NCTest App. Ensure appropriate operating system is running (error will appear every time the browser is launched on that machine). If error is not consistently appearing on the machine, check network connections and connectivity. Machine may need to be re-booted to correct the issue. Refer to technical specifications found at Student records should never be marked Absent from Make-up before the test window closes. If Absent was marked incorrectly, the LEA TC/TA can unlock the record, uncheck the Absent mark and Sync the student. The student should then be able to take the assessment. The LEA TC must check/edit Test Window Scheduler at least one day before the date of the test. LEA TC/TA may alter test window scheduler using Sync tool ONLY if a window has previously been scheduled

2 Test already completed. Test already completed. Tests may not be started before 6AM or after 7PM. Communication... Data not sent. Code: 111 Communication... Data not sent. Code: 113 on Get Test on Get Test. [SQL Message] Code: [SQL Code] Unable to send answer to server. Unexpected error retrieving test list. Attempting to launch a test before 6AM or after 7PM. An unexpected exception occurred while updating a student response. An exception occurred when ending a student test. An exception other than a SQL exception when getting the test. Showed if there is a SQL exception. Three attempts to save the response on the server failed. Unable to get the list of tests for the Test Admin Login or Released Items Login screen. App Do not attempt to return students to tests that have been finalized. If the student has finalized his/her test prematurely, the LEATC/TA has the ability to Resume the test session for valid reasons only. Wait until 6 AM to launch the assessment or, if it is after 7PM, must launch the assessment on another day. browser or app and re-start. connections/connectivity. Check NCTest Admin Page to see if the test is finalized -- If not finalized then the LEATC/TA can force finalize so that data is transmitted to NCDPI normally. browser or app and re-start. Contact the help desk with details (OS and other specifics about the student device, refer to Assessment Guide) continues and other students are NOT affected, move the student to backup computer/tablet.* continues use a different (backup) computer.*

3 There has been a problem obtaining the test. Please try again. If the problem persists, contact the help desk. Unable to retrieve information about selected test. continues use a different (backup).* User did not fill in all required login Please fill in all the fields Fill in all fields information Please visit the ios App Store and update your User is using an unsupported version of version of NCTest. the app. Please select a student. User did not select a student Select a student Session timed out or was closed. Please login again. The student was kicked out of the test. The student may be kicked out of the test if they log in from a different device, if they have 60 minutes of inactivity, if their test is reset, or if their test is force finalized. Download newer version of the App. Relaunch NCTest and attempt to log the student back in. Address any error scenarios according to the specific error message at login. Unsuccessful Connection or Unsuccessful Connection Expected status code in ( ) got 0 The device has lost connection to the server OR the student was kicked out of the test. The student may be kicked out of the test if they log in from a different device, if they have 60 minutes of inactivity, if their test is reset, or if their test is force finalized. First Case: continues use a different.* Second Case: Press the home button, relaunch the application, and attempt to log the student back on. Address any error scenarios according to the specific error message at login. Audio file failed to download The device has lost connection to the audio server connections/connectivity and/or restrictions. Close browser or app and re-start. If error continues use a different.* User name / Password fields cannot be empty. User did not fill in all required login information Fill in all fields You must choose a Test User did not select a test Select a test

4 Invalid Login or Password User has entered invalid login information Connection Failure. Please verify that your wireless connection is operational, then press the green refresh button to attempt to reconnect. If the problem persists, contact the Help Desk at The pause timer has run out, please contact your test administrator. Saving response to server. logged out of the test. In order to resume the test, the test administrator must login and select the student's name. Abnormal exit was detected for [student name] in test: [test name] at [hour]:[minute]:[second] logged out of the test. In order to resume the test, the test administrator must login and select the student's name. logged out of the test. Device cannot connect to the server The user left the test paused for more than 60 min User must wait for response to be saved to the server before leaving the item. The student's device "lost focus" on the browser. (ALT-Tab, clicking on a second monitor, hitting the Windows key.) Activating the home key while in the test. This is a label in red that is only visible on the Test Administrator Login pop up if there was an unauthorized exit from the student test. This is a label in red that is only visible on the NCTest Tutorial or Released Items Login page if there was an unauthorized exit from the student test. Use correct login credentials. Verify roles for this user (Teacher-School role for the school scheduled to test). Verify that their password was not changed on the same day as the test. If a user has changed their password on test day, LEA TC/TA can Sync User to allow the user access after the password has been changed. connections/connectivity and/or restrictions. Close browser or app and re-start. If error continues use a different.* Test Administrator must log back into NCTest to resume the student's test. Normal occurrence if network traffic is high or speed is slow. Wait for the next item to appear. Log student back in. Continue to closely monitor the student Log student back in. May need to monitor student closely or change computers.* Enter test administrator login information. May need to monitor student closely or change computers.* Enter test administrator login information. May need to monitor student closely or change computers.*

5 If you are sure you are finished with this section, click the Next button. If you do so, you will not be able to return to this section. If you wish to return to this section, click the Cancel button below. If you are sure you are finished with this test, click the End Test button. If you do so, you will not be able to return to this test. If you wish to return to this test, click the Cancel button below. Start button does not work immediately after presenting on the screen You have selected to reset this item to its original state. This action will clear any answer choice you have selected and any information you have entered for this test item. If you are certain that you wish to reset this item touch the Reset button below. Otherwise, to return to the item as it is set currently, touch the Cancel button. Are you sure you want to exit the test without completing it? A test administrator login is required to exit from a summative test without completing it. Network Timed out Pop up warning when user clicks the Next button on the section summary page. Pop up warning when the user clicks the End Test button on the test Review page. Device is accessing the test form. The time for this process to run is dependent on connectivity and whether or not it is a read aloud form. Pop up warning when the student clicks the Reset tool. Pop up warning if the Exit button is clicked (from the Pause page or a section summary page or the test Review page) from a non-summative test. Pop up warning if the Exit button is clicked (from the Pause page or a section summary page or the test Review page) from a summative test. Indicates that a student with the same credentials has logged into a different device and inactivated the session for this. NOTE: Only an issue in NCTest app version 3.2. Wait a few minutes and try again. The test administrator must enter their valid NC Education username and password before the student can exit the assessment. If the other login was an error, the home button should be pressed, the app relaunched on this, and the student logged back on. * If a student had to resume the assessment on a different device due to an error code, it is suggested that the student's original device not be used for another