One Call Now Android Mobile Application Guide

Transcription

1 One Call Now Android Mobile Application Guide Guide & User Instructions Revised 12/ Grant Street Troy Ohio onecallnow.com America s Largest Message Notification Provider Copyright One Call Now, LLC. All rights reserved. One Call Now is a registered trademark of MyTeam1, LLC.

2 Contents Introduction... 3 Android App... 4 Download and Install... 4 Log in to your Existing Account... 5 Messages... 5 Saving, Sending, and Scheduling Messages... 8 Deleting Messages... 8 Send Message Now... 8 Reports... 9 Logging Out... 9 Stop / Uninstall

3 Introduction One Call Now offers a free mobile application for Android. It is simple and easy-to-use. You can send voice, text, or messages from anywhere at any time (must be downloaded in the US, but can be used anywhere). This Guide will walk you through downloading and using your application. For more information on any feature, visit our Help & Support Center at help.onecallnow.com. 3

4 Android App The functionality of the app depends on the Service Plan you have. For example, if your plan includes SMS text messaging, the app will provide an option for sending text messages to your members. To check your plan, log in to your web account. If you would like to add a feature to your plan, call Client Services at , option 3. Devices running the Android version 2.2 operating system are compatible. All devices will need a Wi-Fi connection to complete the installation; tablet devices require a Wi-Fi connection to use the app as well. Download and Install You can download the One Call Now Android App from Google Play. To install from your Android: 1. Tap the App Store icon 2. Tap the Apps button 3. Tap the magnifying glass icon in the upper-right corner of the screen 4. Enter "One Call Now" in the search field 5. Tap the One Call Now app in the search results list 6. Tap Download 7. Read and accept the terms of service 8. Tap Accept & Download 9. Wait for the app to download and install itself 4

5 Log in to your Existing Account 1. Enter your Group ID and PIN. 2. Tap the Login button. 3. Check the Remember Me box to save your login information. NOTE: Your PIN is not the same as your password. The PIN is a 4-digit number used to access your account by telephone. This PIN is assigned when you signed up for an account. To look up your PIN, log in to your One Call Now account, select My Profile. The PIN is listed near the bottom of the screen under Group Information: If you would like to create an account, please call us at option 1 or visit us at to start a Free Trial! Messages From the messages screen, you can add, edit, or delete messages. The messages screen is also the place to save, send, or schedule-to-send messages to your members. Add To add a new message, tap the plus icon. Depending on your plan, you can choose to create a voice, text-to-speech, SMS text, or an message. Voice To add a new voice message, tap the Voice Message button. 5

6 On the next screen, name your message and use the recording and playback controls to record and listen to your message. For example, click the Record button to start recording and the Stop button to end recording. Listen to your message by clicking the Play button. You may re-record as many times as you need to get the message right. Text-to-Speech To add a new text-to-speech message, tap the Text-to-Speech button. On the next screen, name your message and type the message into the box provided. The slider above the text box lets you know how much time of your allotted message length this message will use. SMS Text Message To add a new SMS text message, tap the SMS Text Message button. On the next screen, name your message, provide an optional introduction and type the message into the box provided. To use the default Group introduction, leave this field blank. The slider above the text box lets you know how many of your allotted characters this message will use. The introduction does count against the character count. 6

7 Message To add a new message, tap the Message button. On the next screen, name your message, enter a subject into the subject line and type the message into the box provided. The slider above the text box lets you know how many of your allotted characters this message will use. 7

8 Saving, Sending, and Scheduling Messages After you are satisfied with your message, tap the Save or Send buttons to either save or send your message. Saving your message will take you back to the message screen and you will see the message name in your listing of messages. Deleting Messages Tapping the Edit button allows you to delete a message in your list. A minus icon will appear to the left of the message name. Tap this icon to display the Delete button to delete the message from your list. When you are finished, click the Done button. Send Message Now Tapping the Send button will take you to the Send Message screen where you see message details such as message name, type, and length. You also have the option of listening to your message on this screen if you are sending a Voice or Text-to-Speech message. At the bottom of this screen are two buttons, Send to Subgroup(s) and Send to All Members. To send to all members in your Roster, tap the Send to All Members button; or tap the Send to Subgroup(s) button to send your message to one or more Subgroups. The next screen is the Delivery Options screen. This screen displays the standard delivery hours from your online account. There are also three buttons on this screen; Send Now, Tomorrow at your Scheduled Start Time, and Schedule for Later. Choose from these options to send your message. As you can imagine, Send Now will send your message now and Send Tomorrow will send your message on the following day at your group's starting time. The Schedule for Later button will open the Select Date screen. Choose the date to send your message; the message will start on the default time defined in your online account. 8

9 Reports The Reports screen allows you to choose a date range to see any messages sent during a specified period. The five buttons on this screen are Scheduled Messages, Sent Today, Sent Yesterday, Sent Last 7 Days, and Sent Last 30 Days. Each report works the same way. By tapping one of these buttons, the next screen will display all the messages that fall into the period requested. For example, if you tap the Sent Today button, any messages that you sent today display in a list. Tap the message date to display the message summary. This includes type, status, initiation details, delivery attempt information, recipients, and a delivery count. To see individual destination results, tap the Details button. Logging Out To return to the login screen from the app, tap the Android menu button then tap Sign Out. Stop / Uninstall To force the application to stop running: 1. Tap the Android Home button 2. Choose Menu -> Settings -> Applications -> Manage applications 3. Tap the OCN app 4. Tap Force stop If you need to uninstall the application, next to the Force stop button is the Uninstall button. Enjoy! 9