The Offer-Driven Operator

Save this PDF as:
 WORD  PNG  TXT  JPG

Size: px
Start display at page:

Download "The Offer-Driven Operator"

Transcription

1 THOUGHT LEADERSHIP The Offer-Driven Operator MAY 2016 Rich Karpinski, Principal Analyst, Mobile Operator Strategies Today s mobile services environment is a challenging one. Voice and SMS revenues have shrunk, while data monetization has moved to the forefront yet ARPU continues to shrink. To get back on a growth trajectory, mobile operators need to better use what they know about their customers and their behavior online and off and deliver more targeted, real-time offers pitching everything from core services such as data access and roaming to new over-the-top content and apps. In search of elusive incremental ARPU: Enter the offer-driven operator RESEARCH, LLC

2 ABOUT 451 RESEARCH 451 Research is a preeminent information technology research and advisory company. With a core focus on technology innovation and market disruption, we provide essential insight for leaders of the digital economy. More than 100 analysts and consultants deliver that insight via syndicated research, advisory services and live events to over 1,000 client organizations in North America, Europe and around the world. Founded in 2000 and headquartered in New York, 451 Research is a division of The 451 Group Research, LLC and/or its Affiliates. All Rights Reserved. Reproduction and distribution of this publication, in whole or in part, in any form without prior written permission is forbidden. The terms of use regarding distribution, both internally and externally, shall be governed by the terms laid out in your Service Agreement with 451 Research and/or its Affiliates. The information contained herein has been obtained from sources believed to be reliable. 451 Research disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although 451 Research may discuss legal issues related to the information technology business, 451 Research does not provide legal advice or services and their research should not be construed or used as such. 451 Research shall have no liability for errors, omissions or inadequacies in the information contained herein or for interpretations thereof. The reader assumes sole responsibility for the selection of these materials to achieve its intended results. The opinions expressed herein are subject to change without notice. NEW YORK SAN FRANCISCO LONDON BOSTON 20 West 37th Street 3rd Floor New York, NY P F Geary Street 9th Floor San Francisco, CA P F Gower Street London, UK WC1E 6HH P +44 (0) F +44 (0) Liberty Square, 5th Floor Boston, MA P F ABOUT THE AUTHOR RICH KARPINSKI PRINCIPAL ANALYST, MOBILE OPERATOR STRATEGIES Rich Karpinski is a Principal Analyst, Mobile Operator Strategies working as part of 451 Research s Mobile Telecom team. In this role, he focuses heavily on mobile operator business models, service delivery strategies and the overall dynamics of the mobile ecosystem, working closely with 451 Research s operator customers to help them understand market trends and plot future strategies. His recent focus has included new service delivery strategies, including telecom data as a service (TDaaS), offer-driven business models and digital service strategies, including coverage of vendors enabling the carrier evolution from communications to full-scale digital service providers. II

3 Key Findings Mobile data usage is exploding growing globally from just 0.2GB per month per user to 1.5GB in 2016 and 4.3GB in But industry revenues are flat or falling, with revenue across 40 of the largest global mobile operators falling 2.5% in the past few years. Operators need a new and better way to monetize their networks and service usage. More dynamic and real-time offers represent a key opportunity for operators in both emerging (mostly prepaid) markets where ARPUs are low and in premium (postpaid) areas where ARPUs are higher, but are still flat or falling. In prepaid markets, offers should focus on micro-bundles of incremental service access, such as a data day pass or short-term social network access. In more mature markets, operators have the ability to deliver their own and partner content and media services. In both cases, sponsored data approaches which underwrite user costs via advertising can drive new revenue streams. At the center of this more dynamic approach to service monetization lies a new construct made up of familiar parts: the offer engine, consisting of a real-time service creation environment/catalog; campaign management; network delivery, enforcement and charging capabilities; and big data-driven analytics to close the offer loop. Ideally, operators also need to place a mobile app on the customer device to receive offers e.g., Trojan-horse style via a customer service app or providing valuable services, such as coupons/ deals or mobile content. III

4 Executive Summary INTRODUCTION Mobile operators are entering a new phase of enabling a more transaction-oriented relationship with subscribers. Gone are the days of relying on simple bundles of voice, SMS and data (or even more complex data pricing structures like shared data plans) to drive revenue and satisfy customers. Instead, today s offer-driven operator leverages its core assets and capabilities subscriber relationships; data insights into all those subscribers do and desire; and the ability to deliver highly targeted, just-in-time offers in a way no over-the-top (OTT) competitor can to reinvent how it does business. Such a sea change won t happen overnight, but we are beginning to see early, successful examples of this transformation today in operators large and small, in mobile markets both emerging and mature. Helping those operators with their offerdriven efforts is an emerging category of vendors some altogether new and others evolving products in categories such as billing, policy and analytics to meet the more real-time, data-driven demands of this new offer-driven service environment. In this report, we discuss the rapidly evolving mobile services landscape and the monetization challenges it has created; review the strategic importance of reinventing the operator business around timely, targeted offers; detail examples of operators having early success with this approach; describe the components required to build an effective offer engine; and deliver a breakdown of a range of enabling vendors in this important but as-yet-undefined sector. METHODOLOGY This report represents the next step in 451 Research s ongoing research into operator monetization strategies. To explain market trends, we rely on data from 451 Market Monitors, Forecasts and Surveys, providing insights into operator business and operational trends and subscriber behavior and interests. The global operator market remains in a period of great transition, with traditional revenues under great pressure and new market opportunities emerging to be captured or lost to a range of new competitors. In addition to taking a quantitative look at these changes, we evaluate offer-driven service approaches and strategies from a range of operators and examine vendors delivering platforms to expedite this new, more agile style of service delivery. Reports such as this one represent a holistic perspective on key emerging markets in the enterprise IT space. These markets evolve quickly, though, so 451 Research offers additional services that provide critical marketplace updates. These updated reports and perspectives are presented on a daily basis via the company s core intelligence service, 451 Research Market Insight. Forward-looking M&A analysis and perspectives on strategic acquisitions and the liquidity environment for technology companies are also updated regularly via Market Insight, which is backed by the industry-leading 451 Research M&A KnowledgeBase. Emerging technologies and markets are covered in 451 Research channels including Business Applications; Cloud Transformation; Data Platforms and Analytics; Datacenter Technologies; Development, DevOps and IT Ops; Enterprise Mobility; European Services; Information Security; Internet of Things; Mobile Telecom; Multi-Tenant Datacenters; Networking; Service Providers; Storage; and Systems and Software Infrastructure. Beyond that, 451 Research has a robust set of quantitative insights covered in products such as ChangeWave, Voice of the Enterprise, Market Monitor, the M&A KnowledgeBase and the Datacenter KnowledgeBase. All of these 451 Research services, which are accessible via the web, provide critical and timely analysis specifically focused on the business of enterprise IT innovation. For more information about 451 Research, please go to: IV

5 Table of Contents 1. THE EVOLVING MOBILE SERVICES ENVIRONMENT 1 LIVING IN A MOBILE DATA WORLD Figure 1: Global Mobile Data Consumption Is on the Rise THE MOBILE SERVICES MONETIZATION CHALLENGE Figure 2: Global ARPUs Flat, Mobile Data Monetization Key to Mobile Services Growth Figure 3: Disruption and Innovation Are Required for Mobile Services Growth MOBILE SUBSCRIBER BEHAVIORS ARE EVOLVING TOO Figure 4: Mobile Subscribers Respond to Mobile Offers THE OFFER-DRIVEN OPPORTUNITY 5 OPERATOR OFFERS: DYNAMIC, DATA-DRIVEN, JUST-IN-TIME AND AT POINT OF INTEREST Figure 5: CSPs Have Unique Data to Drive Offers WHAT TYPES OF OFFERS MAKE SENSE? Figure 6: New Product or Service Upsell Offers Figure 7: Video Content as Fodder for Operator Offers Figure 8: Mobile Advertising Is a Key Part of an Offer-Driven Opportunity THE COMPONENTS OF AN OPERATOR OFFER ENGINE 10 COMPONENTS OF AN OPERATOR OFFER ENGINE OFFER-DRIVEN OPERATOR ENABLERS VENDORS, PLATFORMS AND SERVICES 12 ALLOT AMDOCS ASIAINFO ERICSSON FLASH NETWORKS ITSON V

6 THE OFFER-DRIVEN OPERATOR MATRIXX SOFTWARE OPENET SANDVINE SMITH MICRO CUSTOMER EXPERIENCE/RELATIONSHIP/ VALUE MANAGEMENT (CEM/CRM/CVM) VENDORS SPONSORED-DATA VENDORS CONCLUSIONS AND RECOMMENDATIONS FURTHER READING INDEX OF COMPANIES 18 VI

Software and Data Are Reshaping the Advertising Market

Software and Data Are Reshaping the Advertising Market THOUGHT LEADERSHIP Software and Data Are Reshaping the Advertising Market APR 2016 Scott Denne, Analyst Matt Mullen, Senior Analyst, Social Business The growth of digital media and mobile connectivity

More information

Social Intranets and the Supply Chain

Social Intranets and the Supply Chain THOUGHT LEADERSHIP Social Intranets and the Supply Chain EXECUTIVE OVERVIEW SEP 2015 Alan Pelz-Sharpe, Research Director, Business Applications Matt Mullen, Senior Analyst, Business Applications In one

More information

Web and Application Hosting 2015

Web and Application Hosting 2015 MARKET FORECAST Web and Application Hosting 2015 SEP 2015 Liam Eagle, Senior Analyst, Service Providers Web and application hosting, a mature IT market, is facing changes to the variety of services on

More information

2016 Trends in Enterprise Mobility

2016 Trends in Enterprise Mobility PREVIEW 2016 Trends in Enterprise Mobility OCT 2015 Chris Hazelton, Research Director Brian Partridge, Vice President Raúl Castañón-Martínez, Senior Analyst Rich Karpinski, Principal Analyst Sheryl Kingstone,

More information

2016 Trends in Service Providers

2016 Trends in Service Providers PREVIEW 2016 Trends in Service Providers NOV 2015 Al Sadowski, Research Director Liam Eagle, Senior Analyst Carl Brooks, Analyst Jim Davis, Senior Analyst Selling generic technology resources is no way

More information

2016 Trends in Storage

2016 Trends in Storage PREVIEW 2016 Trends in Storage DEC 2015 Henry Baltazar, Research Director Though storage is far from dead, change is coming in the shape of new form factors such as hyperconverged infrastructures and disruptive

More information

2016 Trends in Cloud and IT Services Markets

2016 Trends in Cloud and IT Services Markets PREVIEW 2016 Trends in Cloud and IT Services Markets DEC 2015 William Fellows, Research Vice President Owen Rogers, Research Director Agatha Poon, Research Manager Katy Ring, Research Director Cloud transformation

More information

Data Platforms and Analytics Market Map 2016

Data Platforms and Analytics Market Map 2016 MARKET MAP Data Platforms and Analytics Market Map 2016 APRIL 2016 Matt Aslett, Research Director, Data Management & Analytics Krishna Roy, Senior Analyst, Data Platforms & Analytics James Curtis, Senior

More information

2016 Trends in Datacenter Technologies

2016 Trends in Datacenter Technologies PREVIEW 2016 Trends in Datacenter Technologies OCT 2015 Rhonda Ascierto, Research Director Andy Lawrence, Research Vice President Andrew Donoghue, European Research Manager Daniel Bizo, Senior Analyst

More information

2016 Trends in Information Security

2016 Trends in Information Security PREVIEW 2016 Trends in Information Security DEC 2015 Scott Crawford, Research Director Garrett Bekker, Senior Security Analyst Eric Ogren, Senior Security Analyst Adrian Sanabria, Senior Security Analyst

More information

The Data Management of Things

The Data Management of Things The Data Management of Things THE IMPLICATIONS OF IOT FOR DATA ANALYTICS The Internet of Things (IoT) is placing new demands on data storage, networking, processing and analytics. For end users, vendors

More information

The State of the European Public Cloud Market

The State of the European Public Cloud Market The State of the European Public Cloud Market 2015 UPDATE A year ago, startups, early adopters, and test and development professionals were the key markets for European public cloud service providers.

More information

Mexico EXECUTIVE OVERVIEW MULTI-TENANT DATACENTER MARKET

Mexico EXECUTIVE OVERVIEW MULTI-TENANT DATACENTER MARKET Mexico MULTI-TENANT DATACENTER MARKET This report provides an overview of the competitive dynamics in the Mexico market, a 451 Research Market Map of the competitors in the area, market share of the dominant

More information

Are Small Consultancies Best for Big Data Projects?

Are Small Consultancies Best for Big Data Projects? Are Small Consultancies Best for Big Data Projects? Big data is attracting the attention of all types of buy-side organizations. But because the technologies involved are immature and there is a lack of

More information

Cloud Brokers EXECUTIVE OVERVIEW MAKING ITAAS A PRACTICAL REALITY?

Cloud Brokers EXECUTIVE OVERVIEW MAKING ITAAS A PRACTICAL REALITY? Cloud Brokers MAKING ITAAS A PRACTICAL REALITY? This report examines what a cloud broker is, its components and functions, its role(s), its audience and how it supports the delivery of ITaaS by turning

More information

Seattle EXECUTIVE OVERVIEW MULTI-TENANT DATACENTER MARKET

Seattle EXECUTIVE OVERVIEW MULTI-TENANT DATACENTER MARKET Seattle MULTI-TENANT DATACENTER MARKET This report provides an overview of the competitive dynamics in the Seattle market, a 451 Research Market Map of the competitors in the area, market share of the

More information

TOTAL DATA WAREHOUSING: 2013-2018

TOTAL DATA WAREHOUSING: 2013-2018 TOTAL DATA WAREHOUSING: 2013-2018 Analytic Database and Hadoop Market Sizing and Forecasts This report examines the marketplace for Total Data Warehousing including competing players, revenue generation

More information

2016 Trends in Mobile Telecom

2016 Trends in Mobile Telecom PREVIEW 2016 Trends in Mobile Telecom OCT 2015 Rich Karpinski, Principal Analyst Jennifer Clark, Vice President Sheryl Kingstone, Director Declan Lonergan, Vice President Boris Metodiev, Research Manager

More information

London Multi-Tenant Datacenter and Hosting Market

London Multi-Tenant Datacenter and Hosting Market London Multi-Tenant Datacenter and Hosting Market The largest city in Western Europe, London is also the most diverse in terms of IT service providers. It offers an ideal base to provide colocation, hosting

More information

CLOUDSCAPE. IT SERVICES Tooling up for ITaaS KEY FINDINGS

CLOUDSCAPE. IT SERVICES Tooling up for ITaaS KEY FINDINGS IT SERVICES Tooling up for ITaaS IT as a service (ITaaS) is an operational model where the enterprise IT department acts and operates as a distinct business entity, creating services for the other lines

More information

MOBILE APP LIFECYCLE

MOBILE APP LIFECYCLE MOBILE APP LIFECYCLE Design and Development As enterprises invest in developing or externally sourcing mobile apps, they are finding the need to integrate this process into the overall software development

More information

BACKUP IN A VIRTUAL WORLD. Data-Protection Challenges in Virtual Server Environments

BACKUP IN A VIRTUAL WORLD. Data-Protection Challenges in Virtual Server Environments BACKUP IN A VIRTUAL WORLD Data-Protection Challenges in Virtual Server Environments Data protection for virtual environments became crucial when end users began virtualizing tier-one, mission-critical

More information

CLOUD CLIENTS AND VIRTUAL CLIENTS

CLOUD CLIENTS AND VIRTUAL CLIENTS CLOUD CLIENTS AND VIRTUAL CLIENTS The Transformation of Virtual Desktops Through Mobility and Cloud Computing Over the past three years, the technology we used to know as virtual desktop infrastructure

More information

Global Case Studies in Highly Efficient Datacenters 2014

Global Case Studies in Highly Efficient Datacenters 2014 Global Case Studies in Highly Efficient Datacenters 2014 For datacenters, efficiency and operational excellence are achievable in any location, despite regional differences in datacenter markets across

More information

E-DISCOVERY AND E-DISCLOSURE 2013 The Ongoing Journey From Reactive E-Discovery to Proactive Information Governance

E-DISCOVERY AND E-DISCLOSURE 2013 The Ongoing Journey From Reactive E-Discovery to Proactive Information Governance E-DISCOVERY AND E-DISCLOSURE 2013 The Ongoing Journey From Reactive E-Discovery to Proactive Information Governance Evolving technologies are expanding the need for effective electronic discovery in legal

More information

OF THE CLOUD, FOR THE CLOUD

OF THE CLOUD, FOR THE CLOUD EXECUTIVE OVERVIEW OF THE CLOUD, FOR THE CLOUD The State of the Art in IT Performance Management IT performance management tools are following application and infrastructure workloads to the cloud, giving

More information

Big Data and Business Analytics

Big Data and Business Analytics Servers and Virtualization Study: Wave 14 Big Data and Business Analytics This report captures IT professionals adoption plans, projected spending, vendor short-lists and considerations in decision-making

More information

DATACENTER INFRASTRUCTURE MANAGEMENT SOFTWARE. Monitoring, Managing and Optimizing the Datacenter

DATACENTER INFRASTRUCTURE MANAGEMENT SOFTWARE. Monitoring, Managing and Optimizing the Datacenter Analyzing the Business of Enterprise IT Innovation DATACENTER INFRASTRUCTURE MANAGEMENT SOFTWARE Monitoring, Managing and Optimizing the Datacenter As datacenters become bigger, denser and more complex,

More information

THE CHANGING LINUX LANDSCAPE. The cloud, community distributions and devops are dramatically impacting the market

THE CHANGING LINUX LANDSCAPE. The cloud, community distributions and devops are dramatically impacting the market THE CHANGING LINUX LANDSCAPE The cloud, community distributions and devops are dramatically impacting the market Trends such as cloud computing and devops whereby application development and deployment

More information

Network Management Software Technology Roadmap

Network Management Software Technology Roadmap Networking Study: Wave 10 Network Management Software Technology Roadmap Capturing networking professionals adoption plans, projected spending and vendor short-lists, the indepth roadmap covers six technologies

More information

The ServiceNow Effect

The ServiceNow Effect The ServiceNow Effect ITSM MOVES TO THE CLOUD Spurred on by the runaway success of ServiceNow over the past decade, IT service management is increasingly delivered as a cloud service via a remotely hosted

More information

Hosting and Colocation Regional Strategies for Growth. April 2015

Hosting and Colocation Regional Strategies for Growth. April 2015 Hosting and Colocation Regional Strategies for Growth April 2015 Key Findings Location is becoming increasingly important for colocation and hosting providers alike, with a growing need by those providing

More information

Welcome & The Future of Mobile Productivity. Chris Hazelton Research Director, Enterprise Mobility

Welcome & The Future of Mobile Productivity. Chris Hazelton Research Director, Enterprise Mobility Welcome & The Future of Mobile Productivity Chris Hazelton Research Director, Enterprise Mobility 451 Research is a preeminent information technology research and advisory company Founded in 2000 with

More information

TOTAL DATA INTEGRATION

TOTAL DATA INTEGRATION The Impact of Big Data on Integration and Governance Big data and Total Data have the potential to change the face of the data integration market. This report outlines the key drivers shaping this sector

More information

Research Report Charging and Billing for the Digital Economy

Research Report Charging and Billing for the Digital Economy Research Report Charging and Billing for the Digital Economy Copyright Openet Telecom, 2013 Index Introduction 3 1. The Future for Traditional Billing and Charging 4 2. Innovating and Accelerating Time

More information

DATACENTER CANADA MTDC MARKET ASSESSMENT REPORT EXCERPT SUPPLY AND PROVIDERS MICHAEL LEVY WRITTEN BY DECEMBER 2012

DATACENTER CANADA MTDC MARKET ASSESSMENT REPORT EXCERPT SUPPLY AND PROVIDERS MICHAEL LEVY WRITTEN BY DECEMBER 2012 CANADA MTDC MARKET ASSESSMENT SUPPLY AND PROVIDERS DATACENTER WRITTEN BY MICHAEL LEVY DECEMBER 2012 451 RESEARCH: DATACENTER COGECO DATA SERVICES COGECO DATA SERVICES Headquarters: Toronto, ON President:

More information

I D C T E C H N O L O G Y S P O T L I G H T

I D C T E C H N O L O G Y S P O T L I G H T I D C T E C H N O L O G Y S P O T L I G H T Capitalizing on the Future with Data Solutions December 2015 Adapted from IDC PeerScape: Practices for Ensuring a Successful Big Data and Analytics Project,

More information

WEB AND APPLICATION HOSTING

WEB AND APPLICATION HOSTING WEB AND APPLICATION HOSTING Summer 2013 KEY FINDINGS Although the Internet infrastructure services business continues to grow in every segment, that growth is slowing in some of the traditional infrastructure

More information

Capturing the European SME Marketing Automation Opportunity

Capturing the European SME Marketing Automation Opportunity Listen Now A Questex Company Capturing the European SME Marketing Automation Opportunity Production Printing & Media C a p t u r i n g t h e E u r o p e a n S M E M a r k e t i n g A u t o m a t i o n

More information

Upheaval in the CRM Services Market

Upheaval in the CRM Services Market Markets, J. Kirkby Research Note 24 October 2002 Upheaval in the CRM Services Market The customer relationship management services market is in upheaval: Competitive changes will strongly influence trends.

More information

THE CYBER-SECURITY PLAYBOOK

THE CYBER-SECURITY PLAYBOOK THE CYBER-SECURITY PLAYBOOK Selling Into the Global Defense Market The federal cyber-security space is becoming a hotbed of incubation, acquisition and opportunity, but how to sell into this complicated

More information

CSG PRODUCTS & SOLUTIONS

CSG PRODUCTS & SOLUTIONS CSG PRODUCTS & SOLUTIONS Sean Brown SVP of Product Management CSG Systems Analyst Day 2011 CSG ANALYST DAY AGENDA Market Trends Offerings CSG Solution Themes Delivery Model Tying it Together Global Agility

More information

DIGITAL SMEs: OPPORTUNITIES FOR CSPs PROVIDING SOCIAL, MOBILE, ANALYTICS AND CLOUD SERVICES

DIGITAL SMEs: OPPORTUNITIES FOR CSPs PROVIDING SOCIAL, MOBILE, ANALYTICS AND CLOUD SERVICES RESEARCH STRATEGY REPORT DIGITAL SMEs: OPPORTUNITIES FOR CSPs PROVIDING SOCIAL, MOBILE, ANALYTICS AND CLOUD SERVICES CHRIS NICOLL and SANDRA O BOYLE Analysys Mason Limited 2015 analysysmason.com About

More information

Successful Data Management Strategies for the Modern Data Center & Beyond

Successful Data Management Strategies for the Modern Data Center & Beyond Successful Data Management Strategies for the Modern Data Center & Beyond May 3 rd 2016 2016 COMMVAULT SYSTEMS, INC. ALL RIGHTS RESERVED. Business Dynamics and Challenges Budget Constraints Lines of Business

More information

SERVICE OPERATIONS CENTRE: ENABLING DIFFERENTIATION BASED ON SUPERIOR CUSTOMER EXPERIENCE

SERVICE OPERATIONS CENTRE: ENABLING DIFFERENTIATION BASED ON SUPERIOR CUSTOMER EXPERIENCE analysysmason.com RESEARCH STRATEGY REPORT SERVICE OPERATIONS CENTRE: ENABLING DIFFERENTIATION BASED ON SUPERIOR CUSTOMER EXPERIENCE ANIL RAO About this report This report analyses the key market drivers

More information

ENTERPRISE MOBILE APPLICATIONS

ENTERPRISE MOBILE APPLICATIONS ENTERPRISE MOBILE APPLICATIONS Native vs. Browser-Based Mobile applications are driving use of smartphones and tablets in the enterprise, and developers are experimenting with browser-based apps in place

More information

Data Networking Technology Roadmap

Data Networking Technology Roadmap Networking Study: Wave 10 Data Networking Technology Roadmap Capturing networking professionals adoption plans, projected spending and vendor short-lists, the indepth roadmap covers 17 technologies including:

More information

Subscriber Engagement Suite

Subscriber Engagement Suite Subscriber Engagement Suite 2 The ByteMobile Subscriber Engagement Suite (SES) gives operators new opportunities to enhance their value in the mobile network value chain, allowing them to actively engage

More information

Select CRM Applications Carefully to Get Maximum Benefits

Select CRM Applications Carefully to Get Maximum Benefits Strategic Planning, B. Eisenfeld Research Note 19 February 2003 Select CRM Applications Carefully to Get Maximum Benefits Enterprises pursuing the advantages of a customer relationship management strategy

More information

European VoIP Summit 2016 Exploring the Future of Voice Communications

European VoIP Summit 2016 Exploring the Future of Voice Communications European VoIP Summit 2016 Exploring the Future of Voice Communications #VoIPSummit Future of WebRTC and Applications #VoIPSummit Panelists Dave Tubb Director of Technology EMEA Mark Seemann President and

More information

FLYTXT: ANALYTICS SOFTWARE SYSTEMS

FLYTXT: ANALYTICS SOFTWARE SYSTEMS NBED Title in sentence case analysysmason.com COMPANY PROFILE FLYTXT: ANALYTICS SOFTWARE SYSTEMS ATUL ARORA AND JUSTIN VAN DER LANDE Company summary Flytxt is a software product company that provides big

More information

media kit 2014 Advertise Global Mobile Ad Network

media kit 2014 Advertise Global Mobile Ad Network media kit 2014 Advertise Global Mobile Ad Network WHY MOBILE ADVERTISING Proliferation of smartphone devices and tablets is shifting the way that customers use Internet, making advertising a key part of

More information

Why Redknee s Pre-Integrated Real-Time Billing and Customer Care Solution is the Right Choice for CSPs

Why Redknee s Pre-Integrated Real-Time Billing and Customer Care Solution is the Right Choice for CSPs Why Redknee s Pre-Integrated Real-Time Billing and Customer Care Solution is the Right Choice for CSPs > > Summary In an increasingly saturated and competitive market, telecom operators face huge challenges

More information

The changing role of the IT department in a cloud-based world. Vodafone Power to you

The changing role of the IT department in a cloud-based world. Vodafone Power to you The changing role of the IT department in a cloud-based world Vodafone Power to you 02 Introduction With competitive pressures intensifying and the pace of innovation accelerating, recognising key trends,

More information

Table of Contents TABLE OF CONTENTS

Table of Contents TABLE OF CONTENTS Content Delivery Network (CDN) Market by Solutions (Web Performance Optimization, Media Delivery, Cloud Storage and Data Security, Transparent Caching, Transcoding & Digital Rights Management and Analytics

More information

Service provider strategies for mobile advertising: case studies

Service provider strategies for mobile advertising: case studies Research report Service provider strategies for mobile advertising: case studies Alexandra Rehak October 2008 Research from Analysys Mason Fixed Networks and Services Analysys Mason Fixed Networks and

More information

Directory Publishers and Mobile Unlocking the Formula for Driving Revenue. Dec. 12, 2012

Directory Publishers and Mobile Unlocking the Formula for Driving Revenue. Dec. 12, 2012 Directory Publishers and Mobile Unlocking the Formula for Driving Revenue Dec. 12, 2012 Welcome Thank you for joining us today Topic at center of discussion today: 73% of directory publishers expect mobile

More information

Brief: GE Positions Itself As A Digital Industrial Leader

Brief: GE Positions Itself As A Digital Industrial Leader FOR CIOS Brief: GE Positions Itself As A Digital Industrial Leader by John C. McCarthy Why Read This Brief GE recently hosted Minds + Machines 2015, its fourth annual industrial Internet marketing and

More information

MANAGED INFRASTRUCTURE MARKET OVERVIEW 2013

MANAGED INFRASTRUCTURE MARKET OVERVIEW 2013 EXECUTIVE OVERVIEW MANAGED INFRASTRUCTURE MARKET OVERVIEW 2013 Global Perspectives KEY FINDINGS Managed hosting as a subset of managed infrastructure remains the overwhelming bulk of the market opportunity

More information

Enterprise Mobility Services. Market Opportunity for Mobile Service Providers

Enterprise Mobility Services. Market Opportunity for Mobile Service Providers Enterprise Mobility Services Market Opportunity for Mobile Service Providers Prepared by: Greg Collins Founder & Principal Analyst Exact Ventures, Inc. www.exactventures.com January 2013 TABLE OF CONTENTS

More information

Profitable transition to data. Christian Thrane, CMO DiGi 6 June 2014

Profitable transition to data. Christian Thrane, CMO DiGi 6 June 2014 Profitable transition to data Christian Thrane, CMO DiGi 6 June 2014 Disclaimer This presentation and the following discussion may contain forward looking statements by DiGi.Com Berhad (DiGi) related to

More information

DATA PROTECTION IN THE CLOUD

DATA PROTECTION IN THE CLOUD DATA PROTECTION IN THE CLOUD SMBs Embrace Affordable Online Backup and Disaster Recovery End users have a wide variety of options for data protection today all of which are relatively low-cost. This enables

More information

Data Management: Foundational Technologies for Health Insurance Exchange Success

Data Management: Foundational Technologies for Health Insurance Exchange Success INDUSTRY BRIEF Data Management: Foundational Technologies for Health Insurance Exchange Success Sponsored by: Informatica Janice W. Young November 2013 IN THIS INDUSTRY BRIEF U.S. health plans have been

More information

Clavister gets competitive break with Snowden effect, seizes new market opportunities

Clavister gets competitive break with Snowden effect, seizes new market opportunities Clavister gets competitive break with Snowden effect, seizes new market opportunities IMPACT REPORT ANALYSTS Brian Partridge Adrian Sanabria 2014 451 RESEARCH, LLC AND/OR ITS AFFILIATES. ALL RIGHTS RESERVED.

More information

o2markit B2B Marketing Challenges 2014! !!!! !!!!!!!!!!!!! consulting ltd What is, or should be, keeping the CMO awake at night these days?!

o2markit B2B Marketing Challenges 2014! !!!! !!!!!!!!!!!!! consulting ltd What is, or should be, keeping the CMO awake at night these days?! o2markit consulting ltd B2B Marketing Challenges 2014 What is, or should be, keeping the CMO awake at night these days? In January 2014 Go2Markit Consulting Limited surveyed the views of executives from

More information

Are Small Consultancies Best for Big Data Projects?

Are Small Consultancies Best for Big Data Projects? BIG DATA REPORT Are Small Consultancies Best for Big Data Projects? Big data is attracting the attention of all types of buy-side organizations. But because the technologies involved are immature and there

More information

Creating Business Value with Mature QA Practices

Creating Business Value with Mature QA Practices perspective Creating Business Value with Mature QA Practices Abstract The IT industry across the globe has rapidly evolved in recent times. The evolution has been primarily driven by factors like changing

More information

The Future of Customer Data Monetisation

The Future of Customer Data Monetisation The Future of Customer Data Monetisation By Mike Greening & Tim Heal Customer data monetisation business models are still in the early stages. Mobile operators are currently working to understand how data

More information

Over the Top. Operator Threat and Opportunity

Over the Top. Operator Threat and Opportunity Over the Top Operator Threat and Opportunity By Michael Dargue and William Wadsworth Recent years have seen the rapid consumer adoption of over-the-top applications for voice and messaging communications.

More information

I D C T E C H N O L O G Y S P O T L I G H T. F l e x i b l e Capacity: A " Z e r o C a p i t a l " Platform w ith On- P r emise Ad va n t a g e s

I D C T E C H N O L O G Y S P O T L I G H T. F l e x i b l e Capacity: A  Z e r o C a p i t a l  Platform w ith On- P r emise Ad va n t a g e s I D C T E C H N O L O G Y S P O T L I G H T F l e x i b l e Capacity: A " Z e r o C a p i t a l " Platform w ith On- P r emise Ad va n t a g e s March 2014 Adapted from Attaching Support Services at the

More information

RESEARCH NOTE. Workplace Service. Hot Vendors in Knowledge and Collaboration, 2014

RESEARCH NOTE. Workplace Service. Hot Vendors in Knowledge and Collaboration, 2014 Author: Jim Lundy Hot Vendors in Knowledge and Collaboration, 2014 Summary: Business people are increasingly looking for software products that help them get their jobs done faster. Our 2014 Hot Vendors

More information

2010 Gartner FEI Technology Study: Planned Shared Services and Outsourcing to Increase

2010 Gartner FEI Technology Study: Planned Shared Services and Outsourcing to Increase Research Publication Date: 20 April 2010 ID Number: G00176029 2010 Gartner FEI Technology Study: Planned Shared Services and Outsourcing to Increase John E. Van Decker, Cathy Tornbohm This Gartner Financial

More information

E-DISCOVERY AND E-DISCLOSURE 5 IMPLICATIONS

E-DISCOVERY AND E-DISCLOSURE 5 IMPLICATIONS Analyzing the Business of Enterprise IT Innovation E-DISCOVERY AND E-DISCLOSURE Bringing It All Back Home Almost four years after all electronic information became legally discoverable in US courts, organizations

More information

Prediction 2003: CRM Software Market Faces Tough Times

Prediction 2003: CRM Software Market Faces Tough Times Dataquest Predicts Prediction 2003: CRM Software Market Faces Tough Times Abstract: The customer relationship management software market falls from its pinnacle, and downward license revenue challenges

More information

UICT Document 2014/111. Information Technology Services 2015-2017 Program of Works: IT Infrastructure Summary

UICT Document 2014/111. Information Technology Services 2015-2017 Program of Works: IT Infrastructure Summary UICT Document 2014/111 Information 2015-2017 Program of Works: IT Infrastructure Summary Introduction Information (ITS) provides IT based services and infrastructure to ANU staff and students to support

More information

The value of partners

The value of partners The value of partners HP engages with partners in a predictable way to enhance our mutual profitability, to grow our combined business, to augment capabilities, to extend market reach, and to increase

More information

The Outlook for IT. 2014 to 2017. Michael Smith VP Distinguished Analyst January 31, 2014

The Outlook for IT. 2014 to 2017. Michael Smith VP Distinguished Analyst January 31, 2014 The Outlook for IT Michael Smith VP Distinguished Analyst January 31, 2014 2014 to 2017 Gartner is a registered trademark of Gartner, Inc. or its affiliates. This publication may not be reproduced or distributed

More information

onetransport 2016 InterDigital, Inc. All Rights Reserved.

onetransport 2016 InterDigital, Inc. All Rights Reserved. onetransport 1 onetransport: Who We are Today Platform Provider Transport Expert Analytics Sensors / Analytics Data providers / Use case owners 11 partners 2- year project 3.5m Total funding 2 How this

More information

WHITE PAPER DON T REACT ACT! HOW PROACTIVE REVENUE MANAGEMENT CAN PAY OFF BIG IN TODAY S MARKETS

WHITE PAPER DON T REACT ACT! HOW PROACTIVE REVENUE MANAGEMENT CAN PAY OFF BIG IN TODAY S MARKETS WHITE PAPER DON T REACT ACT! HOW PROACTIVE REVENUE MANAGEMENT CAN PAY OFF BIG IN TODAY S MARKETS CONTENTS EXECUTIVE SUMMARY 1 INTRODUCTION 2 REACTING TO A POOR CUSTOMER EXPERIENCE IS TOO LATE AND LEADS

More information

WHITE PAPER. Telecom industry the expatriate consumer segment

WHITE PAPER. Telecom industry the expatriate consumer segment WHITE PAPER Telecom industry the expatriate consumer segment Summary The telecom industry, keeping pace with the leaps in this global digital era, is undergoing an immense transformation. It has been affected

More information

EMEA CRM Analytics Suite Magic Quadrant Criteria 3Q02

EMEA CRM Analytics Suite Magic Quadrant Criteria 3Q02 Decision Framework, J. Radcliffe Research Note 26 September 2002 EMEA CRM Analytics Suite Magic Quadrant Criteria 3Q02 Europe, the Middle East and Africa Customer Relationship Management Analytics Suite

More information

Sweating Digital Assets Analytics Way

Sweating Digital Assets Analytics Way Sweating Digital Assets Analytics Way Deploy a data-driven marketing approach to improve service consumption October 2014 Copyright 2013 Comviva Technologies Limited. All rights reserved. 1 Agenda Growth

More information

ENZO UNIFIED SOLVES THE CHALLENGES OF REAL-TIME DATA INTEGRATION

ENZO UNIFIED SOLVES THE CHALLENGES OF REAL-TIME DATA INTEGRATION ENZO UNIFIED SOLVES THE CHALLENGES OF REAL-TIME DATA INTEGRATION Enzo Unified Solves Real-Time Data Integration Challenges that Increase Business Agility and Reduce Operational Complexities CHALLENGES

More information

The Future of Prepaid Wireless

The Future of Prepaid Wireless The Future of Prepaid Wireless A Research Report January, 2011 1 Agenda > Prepaid market snapshot > The future of prepaid wireless Research report highlights and key findings > Amdocs Prepaid offering

More information

Public/Private/Hybrid Cloud choosing horses for courses. NetEvents APAC Cloud Summit

Public/Private/Hybrid Cloud choosing horses for courses. NetEvents APAC Cloud Summit Public/Private/Hybrid Cloud choosing horses for courses NetEvents APAC Cloud Summit David Coyle Managing Vice President Gartner is a registered trademark of Gartner, Inc. or its affiliates. This publication

More information

How to select the right Marketing Cloud Edition

How to select the right Marketing Cloud Edition How to select the right Marketing Cloud Edition Email, Mobile & Web Studios ith Salesforce Marketing Cloud, marketers have one platform to manage 1-to-1 customer journeys through the entire customer lifecycle

More information

Magic Quadrant for Storage Services, 2Q05 25 May 2005 Adam W. Couture Robert E. Passmore

Magic Quadrant for Storage Services, 2Q05 25 May 2005 Adam W. Couture Robert E. Passmore Magic Quadrant for Storage Services, 2Q05 25 May 2005 Adam W. Couture Robert E. Passmore Source: Gartner Note Number: G00127958 Leading storage service providers in North America are executing on clear

More information

Building Loyalty in a Web 2.0 World

Building Loyalty in a Web 2.0 World Building Loyalty in a Web 2.0 World A Consona CRM White Paper By Nitin Badjatia, Enterprise Solutions Architect Over the last decade, a radical shift has occurred in the way customers interact with the

More information

Management Update: Gartner s BI Magic Quadrant Update Sailing in Rough Waters

Management Update: Gartner s BI Magic Quadrant Update Sailing in Rough Waters IGG-09112002-02 H. Dresner Article 11 September 2002 Management Update: Gartner s BI Magic Quadrant Update Sailing in Rough Waters Although the business intelligence (BI) market continues to ride out the

More information

Copyright 2015 Elitecore Technologies. www.elitecore.com

Copyright 2015 Elitecore Technologies. www.elitecore.com Our Journey So Far 2013-15 2010-12 Elitecore merges with Sterlite Technologies 2007-09 Aggressively expands in SEA Listed on BSE & NSE 1999 Established by launching Java based Internet software for ISPs

More information

The Contact Centre Market s Increasing Demand for Cloud Technologies

The Contact Centre Market s Increasing Demand for Cloud Technologies The Contact Centre Market s Increasing Demand for Cloud Technologies Whilst the traditional premise model still offers the most value for many organisations, the cloud model has evolved to become a viable

More information

Telenor Norway - Mobile. Ric Brown, Market Director, Telenor Norway London 2 June 2015

Telenor Norway - Mobile. Ric Brown, Market Director, Telenor Norway London 2 June 2015 Telenor Norway - Mobile Ric Brown, Market Director, Telenor Norway London 2 June 2015 Solid market leader position in a postpaid bundle market Mobile revenue market shares 3% 3% 3% 34% 56% Telenor TeliaSonera

More information

RED HAT NORTH AMERICA PARTNER PROGRAM GUIDE Version 2.0

RED HAT NORTH AMERICA PARTNER PROGRAM GUIDE Version 2.0 RED HAT NORTH AMERICA PARTNER PROGRAM GUIDE Version 2.0 2 INTRODUCTION 2 PARTNER PROGRAM OVERVIEW 5 PARTNER PROGRAM STRUCTURE 6 Partnership levels 6 Accreditations 8 Online Partner Enablement Network (OPEN)

More information

Analytics strategies to improve corporate travel management

Analytics strategies to improve corporate travel management Analytics strategies to improve corporate travel management Innovative travel management companies (TMCs) are finding ways to apply analytics to improve and enhance the corporate customer experience. While

More information

MARKETMIX FOR MEDIA. Taking your business over-the-top to deliver personalized and engaging direct-to-consumer experiences.

MARKETMIX FOR MEDIA. Taking your business over-the-top to deliver personalized and engaging direct-to-consumer experiences. MARKETMIX FOR MEDIA Taking your business over-the-top to deliver personalized and engaging direct-to-consumer experiences for Media Solution Benefits Fast Cost Effective Scalable MARKETMIX FOR MEDIA MarketMix

More information

Digital Business Platform for SAP

Digital Business Platform for SAP BUSINESS WHITE PAPER Digital Business Platform for SAP SAP ERP is the foundation on which the enterprise runs. Software AG adds the missing agility component with a digital business platform. CONTENT 1

More information

Use These Guidelines for Making Better CRM Consulting Provider Selections

Use These Guidelines for Making Better CRM Consulting Provider Selections Research Publication Date: 7 July 2006 ID Number: G00141062 Use These Guidelines for Making Better CRM Consulting Provider Selections Matthew Goldman, Ed Thompson, Lorrie Scardino Gartner sees many inconsistencies

More information

Opportunies in IP Messaging

Opportunies in IP Messaging Whitepaper Opportunies in IP Messaging Table of Contents 1 Changing one thing changes everything 2 Competing for the new customer 3 Enabling SMS and MMS in LTE and networks 4 Enabling SMS in IP networks

More information

Why might charities invest in commercial property?

Why might charities invest in commercial property? Why might charities invest in commercial property? James Lloyd Business Development Director Sarah Bate Director of Research and Investment Strategy Agenda Today s investment landscape the case for investing

More information

At the Heart of Improved Business Dexterity

At the Heart of Improved Business Dexterity At the Heart of Improved Business Dexterity Be Nimble, Be Quick: Driving Agility in Insurance Abstract The insurance landscape is evolving rapidly and is fraught with challenges. Insurance providers are

More information