Ergon Future Network Tariff Submission

Save this PDF as:
 WORD  PNG  TXT  JPG

Size: px
Start display at page:

Download "Ergon Future Network Tariff Submission"

Transcription

1 "Advocating on behalf of peak FNQ industry and social organisations for competitively priced and reliable electricity in FNQ" Ergon Future Network Tariff Submission PO Box 2148, Cairns QLD 4870 T : (07) F : (07) DISCLAIMER This project was funded by the Consumer Advocacy Panel (www,advocacypanel,com,au) as part of its grants process for consumer advocacy projects and research projects for the benefit of consumers of electricity and natural gas. The views expressed in this document do not necessarily reflect the views of the Consumer Advocacy Panel or the Australian Energy Market Commission.

2 Introduction The Far North Queensland Electricity Users Network (FNQEUN) advocates on behalf of 17 peak industry and social organisations in Far North Queensland (see Attachment 1). Our aim is to ensure that Far North Queensland has access to competitively priced and reliable electricity. To achieve our aim we believe it is necessary to articulate our view that businesses, industries and households in Far North Queensland will be adversely affected by Ergon s current Regulatory Proposal. The Australian Energy Regulator (AER) will make its final determination regarding Ergon s Regulatory Proposal in July 2015, providing Ergon does not challenge the AER s decision. The Determination will set Ergon s revenue cap including Ergon s capital and operating expenditure for the next five years. There is a direct relationship between the revenue cap and the network tariffs ie the revenue cap will govern the revenue required to be recovered by tariffs/prices. Current indications are that the revenue cap will be significantly reduced. The reduced revenue cap should translate to lower tariffs. Lower tariffs/prices should stimulate demand and reverse the current downward spiral. The downward spiral is a result of higher prices reducing demand which in turn results in more costs to customers still on the network which again reduces demand and increases prices. The tariff reform journey should recognise the unknown impact of Ergon s Determination on future tariffs. All customer groups have strongly argued the case for a substantial reduction in tariffs. Yet Ergon has started the tariff reform journey with the aim of ensuring tariffs are kept to CPI minus 1. Customer groups and Ergon have clearly commenced the tariff reform journey from a different starting point. The starting point will be known in July 2015 when the Australian Energy Regulator announces its final decision on Ergon s Determination. The introduction of Ergon s new tariff structure in is premature Members of the Far North Queensland Electricity Users Network (FNQEUN), together with peak industry organisations in Queensland, have been fully engaged with the Australian Energy Regulator on Ergon s Determination since November The Ergon Determination process is now at a critical stage and has required, and will require, ongoing engagement with both the Australian Energy Regulator and Ergon. Despite members of the FNQEUN being heavily involved in the Australian Energy Regulator s process since November 2013, members of the FNQ Electricity Users Network were not invited to be part of Ergon s tariff reform journey which commenced in January The FNQEUN commenced its engagement in Ergon s tariff reform in February 2015 after pro-actively seeking the involvement. We believe that FNQEUN is at least on par with other consumer group s knowledge of Ergon s proposed new tariff structure. We question the breadth and depth of customer engagement undertaken by Ergon prior to Ergon Future Network Tariff Submission Page 1/11

3 We also question the need to bring forward the introduction of voluntary Time Of Use tariffs to 1 st July 2015 ie in only three months time. The Time of Use tariffs are a completely new concept to customers in regional Queensland. Regional Queensland customers are still coming to terms with the doubling of electricity bills in recent years and would be very wary of a Queensland government owned monopoly that is proposing customers switch to a new tariff structure that Ergon say will be of benefit to the customer. Experience has shown that when the Queensland Government implemented a price freeze in 2012/13 (due to cost of living pressures), it resulted in an electricity price hike of 22.6 percent a year later. Peak organisations participating in Ergon s tariff reform process are grappling with understanding the impact of the new Time Of Use tariffs on their members. If peak organisations are concerned about the unknown impact, it is highly likely that the average Ergon customer, who has minimal knowledge of electricity pricing and supply, will be wary of and not embrace the new tariff structure. We recommend that the introduction of a voluntary Time of Use tariff be delayed to at least Prior to the introduction of a voluntary Time of Use tariff we believe the following issues need to be addressed: 1. Ensure the new tariff structure is fair and equitable across customer groups 2. Ensure trials are undertaken to understand the impact across each customer group by region 3. Assessing the impact of the new draft National Electricity Rule on the provision of metering services 4. Ergon need to quantify the benefits to early adopters of Time Of Use tariffs 5. The risk to Ergon s total revenue if the new tariff structure reduces overall network consumption from residential and small to medium size businesses 1. Ensure the new tariff structure is fair and equitable across all customer groups The Queensland Competition Authority (QCA) recommended in its Draft Determination for Regulated Retail prices that fixed charges increase by 42 to 49 percent. As per Table 1, households with one or two persons will be most affected by the rebalancing in favour of fixed charges. The higher fixed charge component will affect overall demand for electricity. However, if Ergon s revenue cap is lower in the subsequent lower tariffs could stimulate demand. Higher demand improves overall network utilisation but does not necessarily reduce peak demand. To reduce peak demand customers need to clearly understand how they can reduce their peak demand. This will require smart meter (advanced or interval meter) infrastructure and electricity bills which can be understood by the average Ergon customer. Ergon Future Network Tariff Submission Page 2/11

4 Table 1: Impact of increased fixed charges in QCA s draft regulated retail prices on Cairns/Postcode 4870 Source: (1) Energy Made Easy Australian Government website maintained by the Australian Energy Regulator (2) Compiled from prices in QCA s Draft Determination Regulated Retail Prices for The average Ergon customer needs time to understand the impact of increased fixed charges on their electricity bill without the added problem of introducing a complicated Seasonal Time of Use tariff. A large number of one or two person households are pensioners, concession card holders or independent retirees on a fixed income. As per Table 2, pensioners and concession card holders account for about 25 percent of disconnections in the Ergon area due to non-payment of an electricity bill. This means that 75 percent of customers who cannot pay their electricity bill are working families and individuals. Table 2: Small customer disconnections due to non-payment Period Business Customer Retailer data Distributor data Pensioner/ Concession Card Holder Residential Customer Retailer data Others % Business Customers (using Distributor data) Sept Quarter % 8.07% 19.82% - Ergon only % 5.67% 23.69% June Quarter % 7.51% 19.99% Mar Quarter % 7.13% 18.28% Dec Quarter % 8.02% 24.27% Sept Quarter % 8.96% 18.87% - Ergon only % 3.28% 25.78% Dec Quarter % 6.68% 21.60% Dec Quarter % 5.58% 17.72% Dec Quarter % 6.75% 17.86% Source: Queensland Competition Authority, Small Customer Disconnection Quarterly Reports Total Distributor data Total Customers Retailer data Distributor data % Business Customers (using Retailer data) Disturbingly the number of Ergon business customers disconnected due to non-payment rose from 109 in September Quarter 2013 to 180 in September Quarter If small business is the engine room of the Queensland economy the rise in business disconnections will result in less regional jobs. The Far North Queensland region has had one of the highest unemployment rates in Australia. Far North Queensland needs to maintain existing jobs and create new regional jobs which will increase demand on Ergon s network and improve Ergon s network utilisation. Another barometer which provides an insight into the affordability of electricity is the number of customers participating in hardship programs. A hardship program allows for a customer with % Pensioners/ Concession Card Holders (using Retailer data) Ergon Future Network Tariff Submission Page 3/11

5 payment difficulties to be removed from a retailer s normal debt collection activity and allows for extended payments. A debt is defined as an amount outstanding to a retailer for the sale or supply of electricity for a period of 90 days. In September Quarter 2010 there were 4,932 small residential customers in Queensland on hardship programs with 2,367 located in the Ergon area. As per Table 3, the number has risen in September Quarter 2014 to 11,422 in Queensland with 3,242 customers located in the Ergon area. Table 3: Hardship program uptake by small residential customers Participating in a hardship program (#) % in a hardship Denied access to program in Ergon a hardship area program (#) Exited a hardship program (#) Av. Debt on entry into a hardship program ($) Source: Queensland Competition Authority, Small Customer Disconnection Quarterly Reports Whilst the number on hardship programs is of concern, of equal concern is the dramatic jump in the average debt of Ergon customers entering into a hardship program. Average debt has almost doubled in three months from $388 in June Quarter 2014 to $726 in September Quarter Ergon has signalled the need to move to monthly electricity bills to avoid bill shocks caused by their Seasonal Time Of Use tariffs which will see electricity bills spike over summer compared to the other 9 months of the year. Ergon should also take into consideration that besides higher electricity bills, summer also coincides with major household expenses such as back to school and Christmas. Av. Length of time a customer remained in a hardship program (days) Period Sept Quarter n/a n/a - Ergon only % June Quarter n/a n/a - Ergon only % March Quarter n/a n/a - Ergon only % Dec Quarter n/a n/a - Ergon only % Sept Quarter n/a n/a - Ergon only % Dec Quarter n/a n/a - Ergon only % Sept Quarter n/a n/a - Ergon only % Dec Quarter n/a n/a - Ergon only % Sept Quarter n/a n/a - Ergon only % Dec Quarter n/a n/a - Ergon only % Sept Quarter n/a n/a - Ergon only % Considering the sluggish economy and the increasing number of customers in the Ergon area being disconnected or entering hardship programs, it is imperative that Ergon understands the impact it has on its customers rather than just the impact the customer has on Ergon s business. Ergon Future Network Tariff Submission Page 4/11

6 2. Ensure trials are undertaken to understand the impact across each customer group by region Ergon have undertaken to ensure that no customer will be worse off under the new Seasonal Time Of Use tariffs. It is understood that Ergon intends to reimburse customers adversely impacted by the voluntary Seasonal Time of Use Tariff. In a business and industry environment where margins are extremely tight, reimbursing businesses may well occur after the customer has already closed their business. Households also do not need the additional cost of living stress resulting from the high summer electricity bills. The example used by Ergon to demonstrate the impact of a Seasonal Time Of Use Tariff was based on a household consumption of 9,500 kwh. As per Table 4, the average consumption in 2012/13 across Ergon s area was 6,811 kwh. Table 4: Average electricity use by postcode/city by household type and Ergon statistical region Source: (1) Energy Made Easy Australian Government website maintained by the Australian Energy Regulator (2) Data supplied by Ergon Energy Ergon s high consumption example of 9,500 kwh hides the impact of the higher fixed charge component proposed by the Queensland Competition Authority for regulated retail prices in The 9,500 kwh slide presented during Ergon s March 2015 webinar is shown below as Table 5. All examples pertaining to the effect of Time Of Use tariffs should be relevant to residential and business consumption in the Ergon region. Due to the difference in energy consumption between regions and the need to avoid bill shock, it is recommended that Ergon conduct trials by customer class and by Ergon statistical region. To implement trials Ergon will need to closely liaise with peak industry bodies in Brisbane as well as organisations based in regional Queensland. The trials need to be of typical customers of a particular customer class in an Ergon statistical region. For example, the dairy industry in Far North Queensland consists of 59 dairy farmers supplying fresh milk north to Torres Strait, south to Mackay and west to Mt Isa. It is critical that this Ergon Future Network Tariff Submission Page 5/11

7 essential industry remains viable. A trial could be implemented whereby 12 dairy farmers representing small ( cows), medium (150 to 200 cows) and large (200 plus cows) dairy enterprises could be provided with a smart meter with a comms unit and their consumption measured over 12 months. The trial would show their reliance on the network (dairies are typically situated in high rainfall areas with limited solar energy possibilities) and their in-elastic demand (cows are milked during peak demand periods every day). Table 5: Demand tariff Annual Bill (9.5 MWh per year) Source: Ergon Network Tariff Reform webinar customers using less than 4GWh per year, 18 March 2015 Trials involving other customer groups such as canegrowers, mining, manufacturing, retail, councils and various sized households will provide real data on the elasticity of demand during summer of customers in Far North Queensland and throughout regional Queensland. Without realistic trials the outcome of the new Seasonal Time of Use tariff is too risky for all customer groups, particularly as the Time Of Use tariff targets summer consumption. Ergon Future Network Tariff Submission Page 6/11

8 3. Assessing the impact of the new draft National Electricity Rule on the provision of metering services All customers intending to convert to Ergon s Time Of Use tariffs will require an advanced or interval meter. At present we understand there may be around 50 residential customers in the Ergon area on the Time Of Use Tariff 12 which requires an advanced or interval meter. Customers in the Ergon area are not alone in their very small uptake of advanced meters. Most meters used in the National Electricity Market (ie connected to the east coast poles and wires grid) at the premises of small customers are accumulation meters. Accumulation meters can only be used to measure the total amount of electricity a customer uses over a period of time and must be read manually at the customer s premises. Advanced meters can measure both how much electricity is used and when it is used remotely in real time. Despite the benefits of advanced meters, the Council of Australian Governments (COAG) Energy Council identified a number of issues. Firstly, COAG Energy Council identified that the exclusivity arrangements which limit who can take responsibility for the provision of metering services for certain types of meters impede competition and potentially encourage the continued use of accumulation meters. Additionally, the COAG Energy Council also identified that certain exit fees and the structure of metering charges create a disincentive for retailers to invest in advanced meters. Other issues identified by the COAG Energy Council related to minimum requirements for advanced meters and uncertainty over access to advanced metering services and metering data and consumer protections. With these issues in mind, the COAG Energy Council tasked the Australian Energy Market Commission with the drafting of a National Electricity Rule to provide a framework for the competitive provision of advanced meters and services to residential and small business customers. The Draft National Electricity Rule on metering was released on 26 March 2015 with submissions due to the Australian Energy Market Commission on 21 May The push by Ergon to introduce voluntary Time Of Use Tariffs in , when the national metering rule regarding advanced meters is yet to be established, is premature. Advanced meters should be installed for Ergon trials in consultation with regional organisations and peak industry organisations based in Brisbane. Ergon Future Network Tariff Submission Page 7/11

9 4. Ergon need to quantify the benefits to early adopters of Time Of Use Tariffs Ergon claim there will be benefits to early adopters of Time Of Use tariffs. This claim needs to be clarified as in many cases early adopters experience difficulties when adopting new technology eg will advanced meters perform reliably in tropical conditions? What effect will brown outs and black outs have on the accuracy of advanced meter readings? 5. The risk to Ergon s total revenue if the new tariff structure reduces overall network consumption from residential and small to medium size businesses As per Table 6, Ergon is heavily reliant on the revenue from Small Asset Customers who consume less than 100 MWh per year ie residential and small & medium size businesses. Table 6: Weighted average annual revenue for Ergon (GST exclusive) Source: Compiled from Ergon Pricing Proposal Version 1.1 AER approved Ergon Future Network Tariff Submission Page 8/11

10 It is important that Ergon does not adjust tariffs in a manner which adversely affects demand from the Small Asset Customer group consuming less than 100 MWh per year. Due to their large contribution to Ergon s revenue, any reduction in their demand would perpetuate the downward spiral of lower network demand resulting in higher customer prices. Ergon s knowledge of customer demand and demand elasticity seems to be poor and requires significant improvement. For example, Ergon s Seasonal Time Of Use tariff proposes to increase the cost of electricity significantly during summer peak and shoulder demand periods. Ergon s peak demand charge for businesses will include the hours 10 am to 8pm summer weekdays. Normal business hours are 9am to 5pm thus the bulk of normal business hours will receive peak charges in summer. Shops and manufacturing businesses in tropical north Queensland cannot change their hours any more than dairy cows can be milked at midnight. Similarly, peak charges for residential demand in summer will be from 4.30pm to 9.00 pm. Most children and working people will be going to bed in summer waiting for their air conditioning to start once the peak charges cease at 9.00pm. Ergon claim that customers will benefit from lower charges in the other 9 months. This depends on your view on the elasticity of demand in tropical Far North Queensland and hot Outback Queensland during summer. Conclusion The pace of Ergon s tariff reform journey is too fast and the impact on various customer groups is too vague. The COAG Energy Council is currently taking the time necessary to determine how advanced metering services and infrastructure will be rolled out across the national electricity grid. Time of Use tariffs require advanced metering infrastructure and are a completely new concept to regional Queensland. Regional customers are still grappling with the rebalancing of tariffs in favour of fixed charges. It is recommended that Ergon invests the time necessary to undertake trials of various customer groups across regional Queensland to more accurately predict the impact of Time Of Use tariffs. Ergon needs to place more emphasis on the impact it has on customers and rather than the impact the customers have on Ergon s business. Finally, the Ergon tariff reform journey must take into consideration that the Australian Energy Regulator will determine Ergon s revenue cap for the period in July The revenue cap is critical to Ergon s tariffs. Ergon Future Network Tariff Submission Page 9/11

11 Attachment 1 The following is a list of organisations involved in the FNQ Electricity Users Network: 1. Cairns Regional Council 2. Tablelands Regional Council 3. Cook Shire Council 4. Far North Queensland Regional Organisation of Councils 5. Advance Cairns 6. Tourism Tropical North Queensland 7. Regional Development Australia FNQ & Torres Strait 8. Cairns Chamber of Commerce 9. Mareeba Chamber of Commerce 10. Atherton Tableland Chamber of Commerce 11. Innisfail District Chamber of Commerce 12. Urban Development Institute of Australia 13. Consolidated Tin Mines Ltd 14. Snow Peak Mining Pty Ltd 15. Tableland Canegrowers 16. Queensland Dairyfarmers Organisation 17. Australians in Retirement (Cairns branch) Ergon Future Network Tariff Submission Page 10/11

Submission to the Queensland Competition Authority. Regulated Retail Electricity Prices 2013-14 Transitional Issues & Cost Components and Other Issues

Submission to the Queensland Competition Authority. Regulated Retail Electricity Prices 2013-14 Transitional Issues & Cost Components and Other Issues Submission to the Queensland Competition Authority Transitional Issues & Cost Components and Other Issues January 2013 Queensland Farmers Federation Ltd. A.C.N. 055 764 488 A.B.N. 44 055 764 488 PO Box

More information

Understanding Network Tariff Reform

Understanding Network Tariff Reform Understanding Network Tariff Reform A guide for small to medium business and residential customers who use less than 100MWh of electricity a year Ergon Energy is restructuring the way it charges for the

More information

Re Submission on Regulated Retail Electricity Prices for 2014-15

Re Submission on Regulated Retail Electricity Prices for 2014-15 Queensland Competition Authority GPO Box 2257 Brisbane Qld 4001 Email: electricity@qca.org.au 28-2-2014 Re Submission on Regulated Retail Electricity Prices for 2014-15 Thank you for the opportunity to

More information

CANEGROWERS submission to the 30-year electricity strategy

CANEGROWERS submission to the 30-year electricity strategy Submission addressed to: Department of Energy and Water Supply Sent by email: electricitystrategy@dews.qld.gov.au CANEGROWERS submission to the 30-year electricity strategy Summary In this submission measures

More information

Re Submission on Regulated Retail Electricity Prices

Re Submission on Regulated Retail Electricity Prices QFF MEMBERS Australian Prawn Farmers Association CANEGROWERS Cotton Australia Growcom Nursery & Garden Industry Queensland Qld Chicken Growers Association Qld Dairyfarmers Organisation ASSOCIATE MEMBERS

More information

ActewAGL Distribution Submission to the Australian Energy Regulator for the period 2016-2021

ActewAGL Distribution Submission to the Australian Energy Regulator for the period 2016-2021 CONSUMER SUMMARY ActewAGL Distribution Submission to the Australian Energy Regulator for the period 2016-2021 The Gas Network - Our 5 Year Plan Inside Our 2016-21 Plan What makes up your gas bill? Our

More information

Submission in Response to Regulated Retail Electricity Prices 2013-2014 Transitional Issues Consultation Paper

Submission in Response to Regulated Retail Electricity Prices 2013-2014 Transitional Issues Consultation Paper Submission in Response to Regulated Retail Electricity Prices 2013-2014 Transitional Issues Consultation Paper January 2013 About National Seniors Australia With a quarter of a million members Australia-wide,

More information

Submission to the Queensland Productivity Commission Inquiry into Electricity Pricing Issues Paper

Submission to the Queensland Productivity Commission Inquiry into Electricity Pricing Issues Paper "Advocating on behalf of peak FNQ industry and social organisations for affordable and reliable electricity in FNQ" Submission to the Queensland Productivity Commission Inquiry into Electricity Pricing

More information

REGULATED RETAIL ELECTRICITY PRICES 2013-14

REGULATED RETAIL ELECTRICITY PRICES 2013-14 REGULATED RETAIL ELECTRICITY PRICES 2013-14 Submission to the Queensland Competition Authority: March 2013 CHAMBER OF COMMERCE AND INDUSTRY QUEENSLAND Chamber of Commerce & Industry Queensland CCIQ Submission

More information

Queensland s Unsustainable Electricity Pricing Methodology

Queensland s Unsustainable Electricity Pricing Methodology Queensland s Unsustainable Electricity Pricing Methodology Submission to the QCA and Queensland Government in relation to the 2011-12 BRCI Electricity Price Determination 10 February 2011 Page 1 of 12

More information

Retail Tariffs. Business, Irrigation and Farming Tariffs

Retail Tariffs. Business, Irrigation and Farming Tariffs Retail Tariffs Business, Irrigation and Farming Tariffs Background on Ergon Energy Qld Retail Tariffs The Queensland Competition Authority (QCA) has been delegated the task of determining notified prices

More information

Submission to the Queensland Department of Energy and Water Supply

Submission to the Queensland Department of Energy and Water Supply Submission to the Queensland Department of Energy and Water Supply The 30-year electricity strategy December, 2013 1 Cotton Australia Cotton Australia is the key representative body for the Australian

More information

I write in response to your request for feedback on SAPN s electricity tariff reforms. Executive Summary

I write in response to your request for feedback on SAPN s electricity tariff reforms. Executive Summary ABN 14 725 309 328 Level 1, 136 Greenhill Road Unley SA 5061 Telephone (08) 8300 0000 Fax 08 8300 0001 Email customerservice@business-sa.com www.business-sa.com 23 October 2015 Ms Jessica Vonthehoff Communications

More information

2014 Residential Electricity Price Trends

2014 Residential Electricity Price Trends FINAL REPORT 2014 Residential Electricity Price Trends To COAG Energy Council 5 December 2014 Reference: EPR0040 2014 Residential Price Trends Inquiries Australian Energy Market Commission PO Box A2449

More information

2013 Residential Electricity Price Trends

2013 Residential Electricity Price Trends FINAL REPORT 2013 Residential Electricity Price Trends 13 December 2013 Reference: EPR0036 Final Report Inquiries Australian Energy Market Commission PO Box A2449 Sydney South NSW 1235 E: aemc@aemc.gov.au

More information

Queensland Solar Bonus Scheme. Policy Guide

Queensland Solar Bonus Scheme. Policy Guide Queensland Solar Bonus Scheme Policy Guide October, 2015 This publication has been compiled by Strategic Futures, Energy Industry Policy, Department of Energy and Water Supply. State of Queensland, 2015

More information

Electricity tariff reform in NSW An invitation to comment

Electricity tariff reform in NSW An invitation to comment Electricity tariff reform in NSW An invitation to comment September 2015 Contents 1 Introduction 3 1.1 Overview 3 1.2 About us 5 1.3 Listening to our customers 9 1.4 How we are engaging our customers and

More information

Department of Energy and Water Supply. Electricity On-Supply in Queensland Discussion Paper

Department of Energy and Water Supply. Electricity On-Supply in Queensland Discussion Paper Department of Energy and Water Supply Electricity On-Supply in Queensland Discussion Paper State of Queensland, Department of Energy and Water Supply, 2013. The Queensland Government supports and encourages

More information

Submission on the Proposal for a National Energy Consumer Advocacy Body

Submission on the Proposal for a National Energy Consumer Advocacy Body Department of Energy and Water Supply Submission on the Proposal for a National Energy Consumer Advocacy Body Key Issues Queensland welcomes the opportunity to make a submission on the development of options

More information

AEMC Electricity Price Trends report released

AEMC Electricity Price Trends report released AEMC Electricity Price Trends report released AUSTRALIAN ENERGY MARKET COMMISSION LEVEL 5, 201 ELIZABETH STREET SYDNEY NSW 2000 T: 02 8296 7800 E: AEMC@AEMC.GOV.AU W: WWW.AEMC.GOV.AU The Australian Energy

More information

Energy markets current challenges for Victoria. Mark Feather Executive Director, Energy Sector Development

Energy markets current challenges for Victoria. Mark Feather Executive Director, Energy Sector Development Energy markets current challenges for Victoria Mark Feather Executive Director, Energy Sector Development Today s presentation Network tariffs drivers for reform Gas market reform Retail competition in

More information

Energex. Statement of expected price trends. 1 July 2014 to 30 June 2015. -1-2014/15 Statement of expected price trends

Energex. Statement of expected price trends. 1 July 2014 to 30 June 2015. -1-2014/15 Statement of expected price trends Energex Statement of expected price trends 1 July 2014 to 30 June 2015-1- 2014/15 Statement of expected price trends Version control Version Date Description 1.0 16 June 2013 Published on Energex s website

More information

RE: South Australian Policy for New and Replacement Electricity Meters, Discussion Paper, January 2014

RE: South Australian Policy for New and Replacement Electricity Meters, Discussion Paper, January 2014 3 April 2014 Department of Manufacturing, Innovation, Trade, Resources and Energy Energy Markets and Programs Division GPO Box 1264 ADELAIDE SA 5001 RE: South Australian Policy for New and Replacement

More information

Response to Queensland Distribution Network Service Providers Regulatory Proposals. Queensland Council of Social Service

Response to Queensland Distribution Network Service Providers Regulatory Proposals. Queensland Council of Social Service Response to Queensland Distribution Network Service Providers Regulatory Proposals Queensland Council of Social Service August 2009 Introduction Queensland Council of Social Service (QCOSS) is the peak

More information

Energy consumption forecasts

Energy consumption forecasts Pty Ltd ABN 85 082 464 622 Level 2 / 21 Kirksway Place Hobart TAS 7000 www.auroraenergy.com.au Enquiries regarding this document should be addressed to: Network Regulatory Manager Pty Ltd GPO Box 191 Hobart

More information

Ausgrid Network Pricing Proposal For the Financial Year Ending June 2013. May 2012

Ausgrid Network Pricing Proposal For the Financial Year Ending June 2013. May 2012 Ausgrid Network Pricing Proposal For the Financial Year Ending June 2013 May 2012 Table of Contents PART 1 APPROACH TO PRICE SETTING 1. INTRODUCTION AND OVERVIEW... 4 2. BACKGROUND... 6 3. PRICING METHODOLOGY...

More information

Realising the benefits of smart meters for consumers and industry

Realising the benefits of smart meters for consumers and industry Realising the benefits of smart meters for consumers and industry ERAA smart meter Working Paper 1 Suite 3, Level 5, 189 Kent Street Sydney NSW 2000 T (02) 8241 1800 E info@eraa.com.au www.eraa.com.au

More information

2. WHO IS ONLINE POWER AND GAS?

2. WHO IS ONLINE POWER AND GAS? Customer Charter ABOUT THIS CHARTER This Customer Charter provides you with a summary of your rights, entitlements and obligations under your agreement with Online Power and Gas ( us / we ) and under the

More information

CCIQ Submission to the QCA consultation paper Regulated Retail Electricity Prices 2013-14: Cost Components and Other Issues

CCIQ Submission to the QCA consultation paper Regulated Retail Electricity Prices 2013-14: Cost Components and Other Issues CCIQ Submission to the QCA consultation paper Regulated Retail Electricity Prices 2013-14: Cost Components and Other Issues About the Submission CCIQ makes this submission in response to the QCAs consultation

More information

Issue No.3 December 2008

Issue No.3 December 2008 EOQUPDATE Issue No.3 December 2008 Jenny Top, Investigation Officer, South Queensland, at a site visit. Energy Ombudsman s message Contents Complaint statistics 2 What s new 3 In the spotlight 4 Check

More information

Clean Energy Council submission to Queensland Competition Authority Regulated Retail Electricity Prices for 2014-15 Interim Consultation Paper

Clean Energy Council submission to Queensland Competition Authority Regulated Retail Electricity Prices for 2014-15 Interim Consultation Paper Clean Energy Council submission to Queensland Competition Authority Regulated Retail Electricity Prices for 2014-15 Interim Consultation Paper Executive Summary The Clean Energy Council (CEC) supports

More information

Rule change request. 18 September 2013

Rule change request. 18 September 2013 Reform of the distribution network pricing arrangements under the National Electricity Rules to provide better guidance for setting, and consulting on, cost-reflective distribution network pricing structures

More information

Committee on the Northern Territory s Energy Future. Electricity Pricing Options. Submission from Power and Water Corporation

Committee on the Northern Territory s Energy Future. Electricity Pricing Options. Submission from Power and Water Corporation Committee on the Northern Territory s Energy Future Electricity Pricing Options Submission from Power and Water Corporation October 2014 Power and Water Corporation 1. INTRODUCTION On 21 August 2014, the

More information

Electricity network services. Long-term trends in prices and costs

Electricity network services. Long-term trends in prices and costs Electricity network services Long-term trends in prices and costs Contents Executive summary 3 Background 4 Trends in network prices and service 6 Trends in underlying network costs 11 Executive summary

More information

2015 Retail Competition Review

2015 Retail Competition Review FINAL REPORT 2015 Retail Competition Review 30 June 2015 Reference: RPR0003 2015 Retail Competition Review Inquiries Australian Energy Market Commission PO Box A2449 Sydney South NSW 1235 E: aemc@aemc.gov.au

More information

RE: Submission to the 30 Year Electricity Strategy Discussion Paper

RE: Submission to the 30 Year Electricity Strategy Discussion Paper 6 December 2013 The 30-year Electricity Strategy Discussion Paper Department of Energy and Water Supply PO Box 15456 CITY EAST QLD 4002 electricitystrategy@dews.qld.gov.au Dear Sir/Madam RE: Submission

More information

Solar Power Frequently Asked Questions

Solar Power Frequently Asked Questions General information about solar power 1. How do I get solar power? Solar Power Frequently Asked Questions Many companies install solar power systems including some electricity retailers. It is worth comparing

More information

Solar Cloud. Application for Individual Retail Exemption 1 Legal Name Share My Solar Pty Ltd. 2 Trading Name Solar Cloud

Solar Cloud. Application for Individual Retail Exemption 1 Legal Name Share My Solar Pty Ltd. 2 Trading Name Solar Cloud Solar Cloud Application for Individual Retail Exemption 1 Legal Name Share My Solar Pty Ltd 2 Trading Name Solar Cloud 3 Australian Business Number: 45 164 838 288 4 Registered Postal Address Suite 502,

More information

Final Determination. Regulated retail electricity prices 2014 15

Final Determination. Regulated retail electricity prices 2014 15 Final Determination Regulated retail electricity prices 2014 15 May 2014 We wish to acknowledge the contribution of the following staff to this report: Dan Barclay, Courtney Chester, Jennie Cooper, James

More information

Submission to the Senate Select Committee on Electricity Prices

Submission to the Senate Select Committee on Electricity Prices ABN: 50 748 098 845 NATIONAL COUNCIL National Council of Australia Inc Units 4-5 22 Thesiger Court Deakin ACT 2600 PO Box 243 Deakin West ACT 2600 Telephone: (02) 6202 1200 Facsimile: (02) 6285 0159 Website:

More information

Tasmanian Transmission Revenue Proposal

Tasmanian Transmission Revenue Proposal Tasmanian Transmission Revenue Proposal An overview for Tasmanian electricity consumers Regulatory control period 1 July 2014 30 June 2019 Tasmanian Networks Pty Ltd About TasNetworks We are Tasmania s

More information

6 June 2014. Cathyrn Blair Stakeholder Engagement 2015 to 2020 Directions and Priorities SA Power Networks GPO Box 77 ADELAIDE SA 5001.

6 June 2014. Cathyrn Blair Stakeholder Engagement 2015 to 2020 Directions and Priorities SA Power Networks GPO Box 77 ADELAIDE SA 5001. ABN 14 725 309 328 136 Greenhill Road Unley SA 5061 Telephone 08 8300 0103 Fax 08 8300 0204 Email customerservice@business-sa.com www.business-sa.com 6 June 2014 Cathyrn Blair Stakeholder Engagement 2015

More information

Causes of residential electricity bill changes in Victoria, 1995 to 2013. prepared for: Victorian Electricity Distribution Businesses

Causes of residential electricity bill changes in Victoria, 1995 to 2013. prepared for: Victorian Electricity Distribution Businesses Causes of residential electricity bill changes in Victoria, 1995 to 2013 prepared for: Victorian Electricity Distribution Businesses DISCLAIMER This report has been prepared for the Victorian electricity

More information

Report. Analysis of. Queensland Government. Electricity Sector Cash Flows

Report. Analysis of. Queensland Government. Electricity Sector Cash Flows Analysis of Queensland Government Electricity Sector Cash Flows February 2014 Analysis of Queensland Government Electricity Sector Cash Flows February 2014 David Spearritt Director ORION Consulting Network

More information

Possible future retail electricity price movements: 1 July 2012 to 30 June 2015

Possible future retail electricity price movements: 1 July 2012 to 30 June 2015 ELECTRICITY PRICE TRENDS FINAL REPORT Possible future retail electricity price movements: 1 July 2012 to 30 June 2015 22 March 2013 Reference: EPR0029 Electricity price trends report EMBARGO until 22 March

More information

Issues Paper. Investigation into Retail Prices for Non-Contestable Electricity Customers in the ACT

Issues Paper. Investigation into Retail Prices for Non-Contestable Electricity Customers in the ACT Issues Paper Investigation into Retail Prices for Non-Contestable Electricity Customers in the ACT December 2002 The Independent Competition and Regulatory Commission (ICRC) is established by the Independent

More information

Smart meters: Removing regulatory barriers and maintaining consumer safety for a market-led roll out of smart meters in New South Wales

Smart meters: Removing regulatory barriers and maintaining consumer safety for a market-led roll out of smart meters in New South Wales Smart meters: Removing regulatory barriers and maintaining consumer safety for a market-led roll out of smart meters in New South Wales The NSW Government is committed to a voluntary, market-led roll out

More information

IPART: Review of price structures for metropolitan water utilities

IPART: Review of price structures for metropolitan water utilities IPART: Review of price structures for metropolitan water utilities 4 August 2011 Erin Halligan, Policy Officer Energy + Water Consumers Advocacy Program Level 9, 299 Elizabeth Street, Sydney NSW 2000 DX

More information

Network Pricing and Enabling Metering Analysis. Prepared by ENERGEIA for the Energy Networks Association

Network Pricing and Enabling Metering Analysis. Prepared by ENERGEIA for the Energy Networks Association Network Pricing and Enabling Metering Analysis Prepared by ENERGEIA for the Energy Networks Association November 2014 Executive Summary Rising electricity bills across the country over the past five years

More information

AER Submission. Competition Policy Review Draft Report

AER Submission. Competition Policy Review Draft Report AER Submission Competition Policy Review Draft Report November 2014 1 Introduction The AER is Australia s national energy regulator and an independent decision-making authority. Our responsibilities are

More information

CUSTOMER CHARTER. Small Customer Charter

CUSTOMER CHARTER. Small Customer Charter CUSTOMER CHARTER Small Customer Charter Version 2.0 6 November 2014 1. Our commitment to you The terms and conditions agreed between you and Pacific Hydro Retail Pty Ltd (ABN 43 155 908 839) (hereafter

More information

Power of choice review - giving consumers options in the way they use electricity

Power of choice review - giving consumers options in the way they use electricity FINAL REPORT Power of choice review - giving consumers options in the way they use electricity 30 November 2012 Reference: EPR0022 Final Report Inquiries Australian Energy Market Commission PO Box A2449

More information

ENERGY RETAILERS COMPARATIVE PERFORMANCE REPORT PRICING 2013-14

ENERGY RETAILERS COMPARATIVE PERFORMANCE REPORT PRICING 2013-14 PERFORMANCE REPORT PRICING 2013-14 October 2014 An appropriate citation for this paper is: Essential Services Commission 2014, Energy retailers comparative performance report pricing 2013-14, October 2014

More information

Energy White Paper at a glance

Energy White Paper at a glance and Science Energy White Paper at a glance WWW. i Energy White Paper at a glance The Australian Government made an election commitment to deliver an Energy White Paper to give industry and consumers certainty

More information

COPY. Simon Corbel' MLA

COPY. Simon Corbel' MLA Simon Corbel' MLA ATTORNEY-GENERAL MINISTER FOR THE ENVIRONMENT AND SUSTAINABLE DEVELOPMENT MINISTER FOR POLICE AND EMERGENCY SERVICES MINISTER FOR WORKPLACE SAFETY AND INDUSTRIAL RELATIONS COPY MEMBER

More information

Network Pricing Trends

Network Pricing Trends Network Pricing Trends Queensland Perspective 20 January 2015 Foreword This report has been prepared for Infrastructure Partnerships Australia (IPA). Its purpose is to help build community understanding

More information

Managing energy services at home. A guide to rights, contracts and bills

Managing energy services at home. A guide to rights, contracts and bills Managing energy services at home A guide to rights, contracts and bills Managing energy services at home A guide to rights, contracts and bills Australian Competition and Consumer Commission GPO Box 3131,

More information

APRIL 2014 ELECTRICITY PRICES AND NETWORK COSTS

APRIL 2014 ELECTRICITY PRICES AND NETWORK COSTS APRIL 2014 ELECTRICITY PRICES AND NETWORK COSTS 1 WHAT MAKES UP THE RETAIL ELECTRICITY BILL? Retail electricity bills are made up of a number of components: Wholesale costs reflecting electricity generation

More information

Welcome to Ergon Energy Retail

Welcome to Ergon Energy Retail Welcome to Ergon Energy Retail Effective from 1 July 2015 1 A guide to managing your electricity Thanks for choosing Ergon Energy Retail. We re here to provide you with great service and support your retail

More information

AER Issues Paper Tariff Structure Statement Proposals Victorian Electricity Distribution Network Service Providers

AER Issues Paper Tariff Structure Statement Proposals Victorian Electricity Distribution Network Service Providers 20 January 2016 Australian Energy Regulator GPO Box 520 Melbourne VIC 3001 Via email: AERInquiry@aer.gov.au AER Issues Paper Tariff Structure Statement Proposals Victorian Electricity Distribution Network

More information

ENERGY RETAILERS COMPARATIVE PERFORMANCE REPORT PRICING 2011-12

ENERGY RETAILERS COMPARATIVE PERFORMANCE REPORT PRICING 2011-12 ENERGY RETAILERS COMPARATIVE PERFORMANCE REPORT PRICING September 2012 An appropriate citation for this paper is: Essential Services Commission 2012, Energy retailers comparative performance report pricing,

More information

COTTON AUSTRALIA LIMITED

COTTON AUSTRALIA LIMITED Ms Sophie Dunstone Committee Secretary Select Committee on Electricity Prices GPO Box 854 CANBERRA ACT 2601 September 14 2012 Dear Ms Dunstone Re: Select Committee on Electricity Prices Thank you for the

More information

WATER AND SEWERAGE FINANCIAL MANAGEMENT PLANNING

WATER AND SEWERAGE FINANCIAL MANAGEMENT PLANNING WATER AND SEWERAGE FINANCIAL MANAGEMENT PLANNING ABSTRACT Chris Adam, Cardno MBK (Qld) Pty Ltd In recent years, the utilities industries have been subject to far greater commercial scrutiny than ever before.

More information

Regulated Retail Electricity Prices 2014-15. Submission to QCA Draft Determination

Regulated Retail Electricity Prices 2014-15. Submission to QCA Draft Determination Regulated Retail Electricity Prices 2014-15 Submission to QCA Draft Determination About us The Queensland Council of Social Service (QCOSS) is Queensland s peak representative body for the community services

More information

Overview 3 Electricity price increases 4 Capital and operating expenditure 6 Demand side management 7 Issues with sales/demand forecasts 8

Overview 3 Electricity price increases 4 Capital and operating expenditure 6 Demand side management 7 Issues with sales/demand forecasts 8 Overview 3 Electricity price increases 4 Capital and operating expenditure 6 Demand side management 7 Issues with sales/demand forecasts 8 2 Business SA is the State s leading business organisation, representing

More information

APPLICATION FOR INDIVIDUAL RETAIL EXEMPTION. 8 July 2014. SOLAR PANELS Pty Ltd ACN 169 737 044

APPLICATION FOR INDIVIDUAL RETAIL EXEMPTION. 8 July 2014. SOLAR PANELS Pty Ltd ACN 169 737 044 APPLICATION FOR INDIVIDUAL RETAIL EXEMPTION 8 July 2014 SOLAR PANELS Pty Ltd ACN 169 737 044 INTRODUCTION Solar Panels Pty Ltd ( Solar Panels ) has developed a 15-year solar Power Purchase Agreement (

More information

Updated SCER Demand Side Participation Program December 2013

Updated SCER Demand Side Participation Program December 2013 Updated SCER Demand Side Participation Program December 2013 The Standing Council on Energy and Resources (SCER) has adopted this framework to guide its demand side participation (DSP) work. The framework

More information

FACT SHEET. NEM fast facts:

FACT SHEET. NEM fast facts: (NEM) operates on one of the world s longest interconnected power systems, stretching from Port Douglas in Queensland to Port Lincoln in South Australia and across the Bass Strait to Tasmania a distance

More information

MANDATORY ROLLOUT OF INTERVAL METERS FOR ELECTRICITY CUSTOMERS

MANDATORY ROLLOUT OF INTERVAL METERS FOR ELECTRICITY CUSTOMERS July 2004 Interval Meter Rollout MANDATORY ROLLOUT OF INTERVAL METERS FOR ELECTRICITY CUSTOMERS Final decision 2nd Floor, 35 Spring St Melbourne VIC 3000 Australia Phone: 61 3 9651 0222, Fax: 61 3 9651

More information

Electricity retail businesses performance against customer service indicators in NSW

Electricity retail businesses performance against customer service indicators in NSW Independent Pricing and Regulatory Tribunal Electricity retail businesses performance against customer service indicators in NSW For the period 1 July 2007 to 30 June 2011 Electricity Information Paper

More information

SUBMISSION TO THE QUEENSLAND PRODUCTIVITY COMMISSION ISSUES PAPER ON SOLAR FEED IN PRICING IN QUEENSLAND

SUBMISSION TO THE QUEENSLAND PRODUCTIVITY COMMISSION ISSUES PAPER ON SOLAR FEED IN PRICING IN QUEENSLAND SUBMISSION TO THE QUEENSLAND PRODUCTIVITY COMMISSION ISSUES PAPER ON SOLAR FEED IN PRICING IN QUEENSLAND ui CHAMBER OF COMMERCE AND INDUSTRY QUEENSLAND SUBMISSION 23 November 2015 1 CONTENTS 1.0 OVERVIEW...3

More information

Energy Price Fact Sheet

Energy Price Fact Sheet ERM Power Retail Pty Fixed until 31st Dec 2015 - ERM8009MS Customer type Fuel type(s) Distributor Offer type Release date Small business Electricity Actew AGL Single rate Market offer 01/10/2013 Electricity

More information

Inside. Issue // 02 April 2013 By Kyabra Community Association & Fair Finance Australia TAKE ME I M FREE. Dollars & Cents ~ 1 ~

Inside. Issue // 02 April 2013 By Kyabra Community Association & Fair Finance Australia TAKE ME I M FREE. Dollars & Cents ~ 1 ~ Inside Heed the Warning No Interest Loans A Local Economic Stimulus Why Paying your Loan Repayments on Time is now Very Important Snowed in by Debts? Snowball them Away... Financial Literacy Home Energy

More information

Pioneer Valley Water Co-operative Limited. A co-operative formed under the Cooperatives Act 1997. ABN 55 322 373 770.

Pioneer Valley Water Co-operative Limited. A co-operative formed under the Cooperatives Act 1997. ABN 55 322 373 770. Pioneer Valley Water Co-operative Limited. A co-operative formed under the Cooperatives Act 1997. ABN 55 322 373 770. PO Box 275 (Level A, 120 Wood Street) Mackay QLD 4740 Reference: C10/015/10 7 January

More information

Delivering energy savings for small to medium business

Delivering energy savings for small to medium business Delivering energy savings for small to medium business Who is CitySmart? Framing the Challenge SMEs need help responding to ever increasing energy costs. CitySmart works with business, community, industry

More information

Customer Engagement Program. Stage 1 Report. March 2014. Understanding customer values, needs & expectations. Government of South Australia

Customer Engagement Program. Stage 1 Report. March 2014. Understanding customer values, needs & expectations. Government of South Australia Customer Engagement Program Stage 1 Report Understanding customer values, needs & expectations March 2014 Government of South Australia Welcome to SA Water s Customer Engagement Program This report summarises

More information

Western Australia and the Northern Territory are not connected to the NEM, primarily due to the distance between networks.

Western Australia and the Northern Territory are not connected to the NEM, primarily due to the distance between networks. Australia has one of the world s longest alternating current (AC) systems, stretching from Port Douglas in Queensland to Port Lincoln in South Australia and across the Bass Strait to Tasmania a distance

More information

Energy Tariffs and Associated Charges

Energy Tariffs and Associated Charges Energy Tariffs and Associated Charges As permitted by Ergon Energy www.ergon.com.au The tariffs applied to the on-supply arrangement are in-line with the local area retailer s standing offer (Ergon Energy).

More information

Clean & Clever Energy Toolkits. Understanding Peak Demand

Clean & Clever Energy Toolkits. Understanding Peak Demand Clean & Clever Energy Toolkits Understanding Peak Demand Acknowledgement This Activity received funding from the Department of Industry as part of the Energy Efficiency Information Grants Program. Disclaimer

More information

Response to the Energy White Paper Issues Paper PREPARED BY EMC ENGINEERING FOR THE AUSTRALIAN GOVERNMENT DEPARTMENT OF INDUSTRY

Response to the Energy White Paper Issues Paper PREPARED BY EMC ENGINEERING FOR THE AUSTRALIAN GOVERNMENT DEPARTMENT OF INDUSTRY Response to the Energy White Paper Issues Paper PREPARED BY EMC ENGINEERING FOR THE AUSTRALIAN GOVERNMENT DEPARTMENT OF INDUSTRY i P a g e www.energym adeclean.com CONTENTS

More information

Regulating Innovative Energy Selling Business Models

Regulating Innovative Energy Selling Business Models 16 February 2015 Sarah Proudfoot General Manager Retail Markets Branch Australian Energy Regulator GPO Box 520 Melbourne VIC 3001 Submitted by email to: aerinquiry@aer.gov.au Regulating Innovative Energy

More information

Promoting the long term interests of electricity customers. IPART s submission SCER on network policies and regulation

Promoting the long term interests of electricity customers. IPART s submission SCER on network policies and regulation Promoting the long term interests of electricity customers IPART s submission SCER on network policies and regulation Electricity October 2012 Inquiries regarding this document should be directed to a

More information

AusNet Electricity Services Pty Ltd. Tariff Structure Statement 2017-20

AusNet Electricity Services Pty Ltd. Tariff Structure Statement 2017-20 AusNet Electricity Services Pty Ltd Submitted: 26 October 2015 About AusNet Services AusNet Services is a major energy network business that owns and operates key regulated electricity transmission and

More information

Consumer Engagement Strategy

Consumer Engagement Strategy Consumer Engagement Strategy ActewAGL Distribution Stage 1 Version number FINAL 27 May 2014 ActewAGL Distribution 1 Table of Contents 1. Introduction... 3 2. Background... 4 3. Objectives... 5 4. Our Strategy

More information

Developments in Utilities Prices

Developments in Utilities Prices Michael Plumb and Kathryn Davis* Large increases in the prices of utilities have been a notable feature of consumer price inflation in Australia in recent years, and further large increases are anticipated

More information

Review of the Energy Savings Scheme. Position Paper

Review of the Energy Savings Scheme. Position Paper Review of the Energy Savings Scheme Position Paper October 2015 Contents Executive summary... 3 Energy Savings Scheme Review Report package... 3 Expanding to gas... 3 Target, penalties and duration...

More information

Tech Talk. Smart metering update Successful rollout. Connection Standards newsletter December 2013. Contents. To all Registered Electrical Contractors

Tech Talk. Smart metering update Successful rollout. Connection Standards newsletter December 2013. Contents. To all Registered Electrical Contractors BLEED BLEED Connection Standards newsletter December 2013 Contents Smart metering update Successful rollout Flexible pricing A major benefit of the smart meter program Business flexible pricing New residential

More information

ABN: 92 089 531 984 Address: Level 1, 1 William Street, Perth WA 6000 Fax: [08] 9486 3346 or [08] 9486 3951 Email: customer.services@alinta.net.

ABN: 92 089 531 984 Address: Level 1, 1 William Street, Perth WA 6000 Fax: [08] 9486 3346 or [08] 9486 3951 Email: customer.services@alinta.net. Gas Supply Standard Form Contract Terms & Conditions Alinta Sales Pty Ltd ABN: 92 089 531 984 Address: Level 1, 1 William Street, Perth WA 6000 Fax: [08] 9486 3346 or [08] 9486 3951 Email: customer.services@alinta.net.au

More information

Staying Connected. Hardship policy and program details. 1. Overview

Staying Connected. Hardship policy and program details. 1. Overview Staying Connected Hardship policy and program details 1. Overview Staying Connected is AGL s national hardship program. Launched in early 2003, the program was developed in consultation with AGL s Customer

More information

Causes of residential electricity bill changes in Victoria, 1995 to 2014. prepared for: Victorian Electricity Distribution Businesses

Causes of residential electricity bill changes in Victoria, 1995 to 2014. prepared for: Victorian Electricity Distribution Businesses Causes of residential electricity bill changes in Victoria, 1995 to 2014 prepared for: Victorian Electricity Distribution Businesses DISCLAIMER This report has been prepared for the Victorian Electricity

More information

Victoria Government Gazette

Victoria Government Gazette Victoria Government Gazette No. S 143 Friday 2 May 2014 By Authority of Victorian Government Printer Electricity Industry Act 2000 COMMANDER POWER & GAS Electricity Standing Offer rates effective from

More information

Our customer driven future

Our customer driven future Our customer driven future Customer Strategy 2015-2020 Introduction At Energex, our customers are at the centre of our business. We want to meet our customers needs and expectations and we want to make

More information

2014 Retail Competition Review

2014 Retail Competition Review FINAL REPORT 2014 Retail Competition Review Reference: RPR0002 Final Report Inquiries Australian Energy Market Commission PO Box A2449 Sydney South NSW 1235 E: aemc@aemc.gov.au T: (02) 8296 7800 F: (02)

More information

Victoria Government Gazette

Victoria Government Gazette Victoria Government Gazette No. S 291 Monday 1 September 2014 By Authority of Victorian Government Printer Electricity Industry Act 2000 DODO POWER & GAS Electricity Standing Offer rates effective from

More information

Managing Rising Energy Costs for Seniors in the ACT

Managing Rising Energy Costs for Seniors in the ACT FINAL COTA ACT Managing Rising Energy Costs for Seniors in the ACT Issues and Options related to the future of ACT Energy and Utility Concessions Submission to the ACT Government Review of Concessions

More information

Corporate Summary. Company Background

Corporate Summary. Company Background Corporate Summary Company Background Energy Lease Pty Ltd is a new business, established in 2014 as a specialty financier and asset manager of solar energy systems and energy efficient equipment. The business

More information

Queensland Energy Prices July 2013 - July 2014. An update report on the

Queensland Energy Prices July 2013 - July 2014. An update report on the Queensland Energy Prices July 2013 - July 2014 An update report on the May Mauseth Johnston July 2014 Disclaimer Theenergyoffers,tariffsandbillcalculationspresentedinthisreportandassociated workbooks should

More information

Australian Energy Market Commission

Australian Energy Market Commission Australian Energy Market Commission Level 6, 201 Elizabeth Street Sydney NSW 2000 PO Box A2449, Sydney South NSW 1235 P 02 8296 7800 F 02 8296 7899 E aemc@aemc.gov.au ABN 49 236 270 144 www.aemc.gov.au

More information