SCIC IRT Sweden SJ AB

Transcription

1 SCIC IRT Sweden SJ AB Filnamn H:\Handböcker\SCIC IRT Sweden_2016.docx

2 Table of contents 1 Introduction Legal basis of carriage Carriage is governed by: Scope Application, changes, additions Tariff (definition) Rail passes Children Travel ticket Dogs and other pets Groups Accounting Refunds Miscellaneous Reservation on non IRT Trains SJ AB Timetable Available tariffs Compartment types Available tariffs SJ AB Night trains Contact information Customer care

3 1 Introduction This document describes the offers that can be booked as IRT-tickets in the Swedish system, PETRA (system 74). The purpose of the document is to give an overview of tariff codes, placement types and general regulations that applies to the different carriers that offers IRT tickets. SJ AB Long distance, regional rail and night train service throughout Sweden. 2 Legal basis of carriage Carriage is governed by: Convention concerning International Carriage by Rail (COTIF) including the Uniform rules concerning the Contract of International Carriage of Passengers by Rail (CIV) Regulation (EC) No 1371/2007 of the European Parliament and the Council of 23 October 2007 on rail passengers rights and obligations (PRR) the General Conditions of Carriage for Rail Passengers (GCC-CIV/PRR) Special Conditions of International Carriage for Journeys using Integrated Reservation Tickets (SCIC-IRT) These Special Conditions of Carriage (SCC). 2.2 Scope The current Special Conditions of Carriage apply to the trains where seats can be reserved and for which an IRT ticket has been issued. If trains are rerouted, the current Special Conditions of Carriage shall apply to the routes used. When the service comprises several fare structures, the current Special Conditions of Carriage shall apply only to the section covered by an IRT train market price. 2.3 Application, changes, additions These Special Conditions of Carriage are drafted in English. They are valid from Any alterations made will be applicable from the day of their publication. 2.4 Tariff (definition) This tariff is a market-priced commercial product subject to special conditions of use. The fare range covers the different offers proposed for the IRT trains of SJ AB. These offers may be changed over time. Certain tariffs are subject to the Yield Management. 2.5 Rail passes The tariff Pass (tariff code 44) is valid for Interrail and Eurai Pass holders issued including Sweden. 3

4 2.5.1 Children Tariff code 73: If used together with tariff code 72 or 87 it gives a ticket with child price. One adult may be accompanied by max. 2 children under 16 years in 2 nd class (SJ), If the tariff code 73 is used separately the Youth price is given. 2.6 Travel ticket Tickets for SJ, where seats can be reserved; can only be sold as IRT tickets. There are only one way fares when issuing an IRT ticket, no stops are allowed and the ticket is only valid on the booked day and train. Tickets must be issued electronically via approved booking system and be linked to a reservation. Manually issued tickets are not accepted. All tickets are based on one-way fares. 2.7 Dogs and other pets The customer can bring up to two dogs or other pets without cost, however only in special compartments. 2.8 Groups SJ offer no group fares via Hermes. However, you may reserve groups manually via SJ Group department then it is a minimum of 10 persons. SJ has a specific when making groupreservations, request price and seats via address gruppresor@sj.se 2.9 Accounting The IRT offers are accounted according to the rules in the UIC Leaflet Refunds An IRT ticket may be refunded in full if it is not used at all, under the condition that the ticket has been cancelled before departure of the train. If the ticket has not been cancelled no refund is possible. For certain reduced fares no refund is granted. An amount may be deducted from the refunded fare by the distributor. The reduced amounts due to the cancellation of tariffs 76 and 87 are transferred automatically in the cancellation answer via HERMES if the requesting railway does not indicate any specific codes in the element 74 of the cancellation request (in element 74 only the values 01 and 04 are accepted). 4 Miscellaneous The IRT (global price) tickets can be issued during the whole reservation period. Reservation period may be up to 6 month, but can be much shorter close change of timetable. The IRT tickets are only valid on the trains (day, time, date) for which they are issued. Stops during the journey, other than those scheduled for a connecting service are not allowed when travelling with a global priced ticket. 4

5 5 Reservation on non IRT Trains There are some trains that are issued as NRT, some in the Skånearea and roundabout Stockholm, commuter trains. When making reservations in via HERMES, no price is given from the allocating system. Only the seat information (train no., travel date, coach no., seat no. etc) is transmitted. The price for the seat is set by the requesting system. 5

6 6 SJ AB 6.1 Timetable Timetables can be found on: Available tariffs Name of offer Correspond to domestic offer Class Code HERMES Available to Sales conditions Refund of tickets cancelled before departure Refund of tickets not cancelled Pass Pass 1, 2 44 Customers having a pass offer. Business Adult 1 klass biljett (1 st class) 2 klass biljett (2 nd class) 1, 2 72 All customers Child Barn 2 73 Children under 16 years travelling with an adult in 2 nd class, if the tariff code 73 is combined with the tariff codes 18, 72 or 87 in the same HERMES transaction. - - Supersaver APEX Youth Ungdom ej ombokningsbar, ej återbetalningsbar 2 76 Customers under 26 years Sales until departure of the train 0 % 0 % Customer must be able to prove age during journey Child Medföljande barn 2 80 Maximum 2 children under 16 years travelling with an adult in 2 nd class, if the reservation is made separately without any combination with other tariff codes. Youth Ungdom 2 86 Customers under 26 years Customer must be able to prove age during journey 100% 0% Supersaver APEX 1 klass/2 klass, ej ombokningsbar, ej återbetalningsbar 1,2 87 All customers Sales until departure of the train 0 % 0 % 6

7 6.3 Compartment types Compartment types available on SJ day trains (n.b. that all trains may not convey all possible compartment types) Hermes field 37: Description: 05 If possible seats at a table 41 Place with animal 08 Places with easy access (PRM:s) 11 Quiet compartment 56 Wheelchair places without an additional seat 06 Wheelchair places with an additional normal place 6.4 Available tariffs SJ AB Night trains Name of offer Correspond to domestic offer Class Code HERME S Available to Sales conditions Refund of tickets cancelled before departure Refund of tickets not cancelled Pass Pass C, T3, D17, S17 44 Customers having a pass offer. Business Adult 1 klass biljett (1 st class) 2 klass biljett (2 nd class) C, T3, D17, S17 72 All customers Child Barn C, T3, D17 73 Children under 16 years travelling with an adult in 2 nd class (C or T3), if the tariff code 73 is combined with the tariff codes 72 or 87 in the same HERMES transaction. Supersaver APEX Youth Ungdom, ej ombokningsbar, ej återbetalningsbar C, T3, D17 76 Customers under 26 years. Sales until departure of the train Customer must be able to prove age during journey 0 % 0 % Child Medföljande barn 2 80 Maximum 2 children under 16 years travelling with an adult in 2 nd class (C or T3), if the reservation is made separately without any combination with other tariff codes. Youth Ungdom C, T3, D17 86 Customers under 26 years Customer must be able to prove age during journey Supersaver APEX Vuxen, ej ombokningsbar, ej återbetalningsbar C, T3, D17, S17 87 All customers Sales until departure of the train 0 % 6) 0 % 7

8 C = couchette, T3 = 3 berth, D = double, D17 = double with shower/wc to be reserved with UIC code 17 in element 37 compartment request, S = Single, S17 = Single with shower/wc to be reserved with UIC code 17 in element 37 compartment request 8

9 7 Contact information Linkon provides booking support for the Swedish carriers via Linkon AB Vasagatan Stockholm 8 Customer care Claims for compensations should be addressed to the relevant carrier (see address below). SJ AB Stockholm 9