Forsters. Your route into Retail, Hospitality & Catering. Course Guide It s all about you. Forster. Community College.

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1 Forster Community College Inspiring Learning and Supporting Communities to Prosper Forsters It s all about you Your route into Retail, Hospitality & Catering Good Course Guide

2 All aboard! Forster s is just the ticket when it comes to your journey into the Retail, Hospitality & Catering Industry. Not only do we educate learners but we support their changing needs throughout the journey. Learners not only achieve a qualification but a career opportunity, with skills to work within the ever changing sector of Hospitality & Catering or Retail & Customer Service. We work with all learners, particulary with those who have multiple barriers to engage with employment and/or education, to support their learning journey and enable them to be work ready, by having the skills and knowledge to be confident and capable in the work environment. We offer a range of qualifications from Level 1 to Level 3. The Hospitality & Catering courses are delivered in both the classroom and in our training kitchen, and our Retail & Customer Service courses are delivered within the classroom and supported with the Little Blue Community Shop. Our well trained team will work with each learner as an individual, to support them though their learning journey and help them to achieve their potential. 2

3 Why choose us In our recent Ofsted inspection, which we received a Grade 2, they stated: Well-qualified and experienced tutors plan sessions skillfully and enthusiastically to include a good range of practical activities that involve learners fully and help them to apply and extend their learning. Learners overcome their barriers to progression and develop good personal, social and employability skills. They enjoy their courses, attend regularly and make good progress relative to their starting points Good teaching, training and assessment ensure that a large majority of learners complete their qualifications successfully. Learners, many of whom have very low starting points in the use of English and Mathematics, develop good skills in using English and Mathematics in their everyday lives Forster Community College has a strong culture of inclusion, respect and opportunity for all learners. Dedicated managers, tutors and staff know their individual learners well and support them very effectively to overcome their barriers to participation and progress. 3

4 Contents Courses» 28 Meeting Employer Needs Forster s Bistro & Deli The Little Blue Community Shop Apprenticeships Further Support Hospitality & Catering Retail & Customer Service 4

5 5 Meeting employer needs The Retail, Hospitality & Catering sector is a growth area within the West Yorkshire region, and we understand the need for well trained and reliable staff to meet this increasing demand. The courses detailed within this booklet are all nationally recognised and are developed in conjunction with employers. We offer: Government funded Apprenticeships which offer affordable solutions to sourcing staff, trained to your exacting standards, see page 8 ESF funded Response Project which provides free bespoke staff training at level 2 or 3 We also offer a range of other qualifications and training. Please contact us to find out more. 5

6 6 Real life work experience Hospitality & Catering We launched Forster s Bistro & Deli in Bradford City Park in The profits from this exciting and outstanding restaurant are gifted to the College to support the delivery of our Charitable Objectives. As part of our training, we offer the opportunity to undertake work experience within the restaurant and its pop-up locations, which have included festivals, city events and the College. Why not take a look at the website or pop in for a bite? The restaurant offers a range of dining, live music, event and conference services Tel:

7 7 Retail & Customer Service In 2012 we launched our Little Blue Community Shop. The College promotes the choose to reuse philosophy to its customers, visitors and partners. Selling directly to customers from our little shop and on e-bay. We also offer work experience within the shop on our Retail & Customer Service courses where appropriate. As part of our training we offer the opportunity to undertake work experience within the shop. You can purchase items from the onsite shop or our e-bay shop. We gratefully receive all donations. 7

8 8 Apprenticeships & Traineeships Apprenticeships are the UK s flagship work based vocational qualifications for people aged 16 years old and above. Apprenticeship and Traineeship programmes are specifically designed for particular occupational areas and meet nationally approved standards for people wishing to follow a career in that industry. For companies who wish to provide their employees with industry sector skills and a nationally recognised qualification Apprenticeships are the gold standard. At Forster Community College our Apprenticeship and Traineeship programmes include an industry specific National Vocational Qualification (NVQs), an Occupational Technical Certificate and key numerical, communication and computer skills. The NVQs are undertaken at levels 2 and 3 and the whole programme is structured and delivered over a period of months depending upon the level. Forster Community College works closely, in partnership with business leaders to develop a programme which is flexible and accommodates the needs of the company and the employee. 8

9 At Forster s we will: Organise and deliver the qualification ensuring that it conforms to all industry and awarding body standards Take responsibility for the initial assessment and induction of employees onto an Apprenticeship programme Organise registration, programme delivery, course assessment, verification and certification of the qualification. Ensure all elements are delivered by quality assured Tutors and Assessors to support the whole process Tailor our delivery methods to best suit employer and employee needs. A Forster s training programme is available to all employees aiming for excellence in the sectors of Retail, Hospitality & Catering. A young person who successfully completes an Apprenticeship or Traineeship qualification can look forward with confidence to a career with prospects. Companies who offer Apprenticeships provide employment opportunities which will generate economic growth and future prosperity. We will work with applicants to ensure they are highly motivated and committed to develop their skills to meet the business challenges of tomorrow. The UK Government is anxious to increase the skill levels and qualifications of the country s workforce and as such substantial financial help is available to companies who wish to offer Apprenticeships. The College is approved to access this funding. 9

10 10 Hospitality & Catering Our courses combine practical and classroom skills with work experience which you will need when working within the Hospitality & Catering Industry. All our courses are delivered by qualified staff, who have experience of working within the industry. They will use this knowledge and experience to not only aid you in achieving the qualification, but allow you to progress along your learning journey, giving you the skills needed to work within the industry. We set high standards for all our learners and support you to achieve them. We work with you to find the right placement and or employment opportunity. 10

11 Your route to work... Level 1 Includes real work experience Level 1 Includes real work experience Level 2 Level 2 Level 2 Level 3 Introduction to Employment Ideal for those new to the Hospitality & Catering Industry or have been out of work for a while. Cooking Suitable for those who want to know basic cooking techniques Working towards becoming a Commis Chef. Cooking Designed for individuals who know the basics of cooking but want to know more complex techniques Working towards becoming a Level 2 Commis or Sous Chef. Patisserie & Confectionary Working within the patisserie & confectionary industry. Food Manufacturing Working within the food manufacturing industry. Cooking For those experienced within the industry. Working as a head or second chef. Page 13 Page 14 Page 16 Page 18 Page 19 Page 20 11

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13 Level 1 Introduction to Employment in the Hospitality Industry City & Guilds This qualification has been designed for people who have not worked within the Hospitality sector or need a refresh on their knowledge. If you are looking to secure an entry level job, this course will help by giving you the relevant industry knowledge and skills, together with an understanding of the job roles available. Duration: 6 weeks, part time. Course Structure: The purpose of this qualification is to enable you to demonstrate through classroom based assessments, how well you carry out daily work activities and your knowledge of Hospitability related topics. The course covers: Introduction to the Hospitality Industry Food Safety in Catering Health & Safety in the workplace Principles of Customer Service in Hospitality & Catering Introduction to Personal Workplace skills. Assessment This course is portfolio based and includes an exam. Entry Requirements: You will need basic Literacy, Numeracy and ICT skills to undertake this course. 13

14 Level 1 Certificate in Food Preparation & Cooking City & Guilds This qualification has been designed for people who have not worked within the Catering sector before. If you want to learn the basics of food preparation and cooking then this is the course for you; this course will help by giving you the relevant industry knowledge and skills, together with an understanding of the job roles available. Duration: 16 weeks, part time. Course Structure: The purpose of this qualification is to enable you to demonstrate through classroom based assessments, how well you carry out daily work activities and your knowledge of Hospitality related topics. The course covers: Health & hygiene procedures including Food Safety Working as part of a hospitality team Preparing & cooking a range of simple dishes. Assessment: This course is portfolio based which includes knowledge and competence based evidence. Entry Requirements: You will need Level 1 Literacy, Numeracy and ICT skills to undertake this course. 14

15 » Work Experience What you could be doing at Level 1. 15

16 Level 2 Diploma in Food Production & Cooking City & Guilds The Food Industry is vast in opportunity when you have the correct skills. This course will take your skills from basic level to enable you to prepare, cook and serve simple dishes. This qualification has been designed for people who are working in a professional kitchen, or have a Level 1 qualification and want to develop your skills to move into further employment options. Duration: 40 weeks, part time. The course covers: Health & hygiene procedures including Food Safety Working as part of a hospitality team Preparing, cooking and finishing a wide range of simple dishes. Assessment: This course is portfolio based which includes knowledge and competence based evidence. Course Structure: The purpose of this qualification is to enable you to demonstrate through classroom based assessments, how well you carry out daily work activities and your knowledge of Hospitality related topics. Entry Requirements: You will need Level 1 Literacy, Numeracy and ICT skills to undertake this course. 16

17 » Work Experience What you could be doing at Level 2. 17

18 Level 2 City & Guilds Certificate in Professional Patisserie and Confectionary This qualification is aimed at candidates who wish to gain knowledge and experience working within a professional kitchen, working with basic patisserie and confectionary products. Learners should be employed within this industry to complete the course. Duration: 40 weeks, part time. Course Structure: The purpose of this qualification is to enable you to demonstrate through work based assessments, how well you carry out daily work activities and your knowledge of patisserie and confectionery related topics. The course covers: Investigation into the Catering and Hospitality Industry Food Safety in Catering Health and Safety within Hospitality and Catering Healthier foods, special diets, catering operations, costs and menu planning Production of hot and cold desserts, biscuits, cakes, sponges and fermented dough products Applying workplace skills. Assessments: This course is portfolio based which includes knowledge and competence based evidence, along with a series of externally marked assessments and exams. 18 Entry Requirements: You will need Level 1 Literacy, Numeracy and ICT skills to undertake this course, but there are no formal entry requirements.

19 Level 2 City & Guilds Certificate or Diploma in Proficiency in Food Manufacturing Excellence This qualification is designed for candidates who are working in a food manufacturing or supply chain environment. This qualification offers candidates the opportunity to develop skills and knowledge to establish competency within their work place. Duration: 40 weeks, part time. Course Structure: The purpose of this qualification is to enable you to demonstrate, through work based assessments, how well you carry out daily work activities and your knowledge of food manufacturing procedures and related topics. The course covers: Working with others Tools and techniques Achieving food manufacturing excellence knowledge. Assessment: This course is portfolio based which includes knowledge and competence based evidence. Entry Requirements: You will need Level 1 Literacy, Numeracy and ICT skills to undertake this course, but there are no formal entry requirements. 19

20 Level 3 City & Guilds Diploma in Professional Cookery (Preparation & Cooking) This qualification is suitable if you want to progress your career, already hold a L2 qualification and want to enhance your skills to become a specialist chef. Duration: 50 weeks, part time. Course Structure: The purpose of this qualification is to enable you to demonstrate through classroom and kitchen based assessments, how well you carry out daily work activities and your knowledge of Catering related topics. The course covers a variety of units which include: Health & hygiene procedures including Food Safety Developing working relationships Managing resources Preparing, cooking and finishing a wide range of complex dishes Development of recipes & menus. Assessment: This course is portfolio based which includes knowledge and competency based evidence. Entry Requirements: You will need good Literacy, Numeracy and ICT skills to undertake this course. 20

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22 22 Retail & Customer Service Our courses combine practical and classroom skills with work experience which you will need when working within the Retail & Customer Service Industry. All our courses are delivered by qualified staff, who have experience of working within the industry. They will use this knowledge and experience to not only aid you in achieving the qualification, but allow you to progress along your learning journey, giving you the skills needed to work within the industry. We set high standards for all our learners and support you to achieve them. 22

23 Your route to work... Level 2 Level 3 Level 1 Introduction to Employment Ideal for those new to the Hospitality & Catering Industry or who have been out of work for a while. Page 24 Level 1 Customer Service Suitable for those who have no previous Customer Service experience and want to know basic Customer Service techniques. Page 25 Retail Knowledge For those who already understand the retail industry and would like to develop more complex working practices. Page 26 Level 2 Retail Knowledge Designed for individuals with experience of the industry and working in a supervisory position. Page 28 Level 3 Customer Service Customer Service Develop understanding of Customer Service in the Industry and explore more complex working practices. Designed for individuals with experience of the industry and working in a supervisory position. Page 27 Page 29 23

24 Level 1 City & Guilds Introduction to Employment in the Hospitality Industry This qualification has been designed for people who have not worked within the Hospitality sector or need to refresh their knowledge. If you are looking to secure an entry level job in this area, this course will help by giving you the relevant industry knowledge and skills together with an understanding of the job roles available. Duration: 6 weeks, part time. Course Structure: The purpose of this qualification is to enable you to demonstrate through classroom based assessments, how well you carry out daily work activities and your knowledge of Hospitality related topics. The course covers: Introduction to the Hospitality Industry Food Safety in Catering Health & Safety in the workplace Principles of Customer Service in Hospitality & Catering Introduction to Personal Workplace skills. Assessment: This course is portfolio based and includes an exam. Entry Requirements: You will need basic Literacy, Numeracy and ICT skills to undertake this course. 24

25 Level 1 Certificate in Customer Service City & Guilds Good customer service skills are essential in a wide range of organisations and this short course will provide you with a good introduction to the subject. Duration: 6 weeks, part time. Course Structure: The purpose of this qualification is to enable you to demonstrate through classroom based assessments, how well you carry out daily work activities and your knowledge of customer service related topics. The course covers: How to deliver good customer service Different communication methods How to provide good customer service in line with organisational procedures How to deal effectively with customer queries, problems and complaints. Assessment: The course will conclude with a written exam. Entry Requirements: You will need Level 1 Literacy, Numeracy and ICT skills to undertake this course. 25

26 Level 2 City & Guilds Diploma in Retail Knowledge Retail is a vast, diverse industry with establishments ranging from corner shops to multi-national chains, but regardless of size, retailers need skilled and motivated staff. This qualification allows people working in retail to demonstrate their skills and knowledge to a national occupational level. At Level 2 you will need to demonstrate initiative in the handling of non-routine activities as well as the core principles of Customer Service. Duration: 8 weeks, part time. Course Structure: The purpose of this qualification is to enable you to demonstrate through classroom based assessments, how well you carry out daily work activities and your knowledge of retail related topics. The course covers: Customer Service in the Retail Sector The retail selling process How individual and teams contribute to the effectiveness of retail business How a retail business maintains health and safety on its premises. Assessment: The course will conclude with a multi-choice exam. Entry Requirements: You will need Level 1 Literacy, Numeracy and ICT skills to undertake this course. 26

27 Level 2 City & Guilds Diploma in Customer Service Good customer service skills are essential in a wide range of organisations and this course will provide you with knowledge of what Customer Service is required and how to apply this to the Industry. If you want to gain an understanding of Customer Service policies and procedures and the communication skills required to effectively deal with different types of customers, this is the course for you. Duration: 8 weeks, part time Course Structure: The purpose of this qualification is to enable you to demonstrate through classroom based assessments, how well you carry out daily work activities and your knowledge of customer service related topics. The course covers: How to deliver good Customer Service to different types of customers Organisational Customer Service policies and procedures The benefits to an organisation of a good reputation The qualities and attributes required in the Customer Service role The importance of responding effectively to customers needs, expectations and complaints The importance of different methods of communication used to deal with different types of customers. Assessment: The course will conclude with a written exam. Entry Requirements: You will need Level 1 Literacy, Numeracy and ICT skills to undertake this course. 27

28 Level 3 City & Guilds Certificate & Diploma in Retail Skills (Management) This qualification is for candidates who want to develop their skills further within the Retail Sector and want to move into management roles. Learners should be working in the retail industry, and been doing do for some time, they should have experience across the sector and have involvement in supervising others or managing resources. Duration: 50 weeks, part time. Course Structure: The purpose of this qualification is to enable you to demonstrate through work based assessments how well you carry out daily work activities and your knowledge of retail related topics. The course covers: Managing staff, staff schedules and the working team Managing and maintaining stock inventories in a retail environment Organise and deliver reliable Customer Service. Assessment: This course is portfolio based which includes knowledge and competence based evidence. Entry Requirements: You will need good Literacy, Numeracy and ICT skills to undertake this course. There are no specific entry qualifications but you must aim purposefully to be employed in a retail outlet. 28

29 Level 3 City & Guilds Award in Customer Service Customer Service skills are an essential tool when working within any organisation. If you already have basic customer service skills and want to enhance these to progress further, then Level 3 is ideal. During the course you will learn how to deliver effective customer service and develop the skills of others within a Customer Service Environment. Duration: 10 weeks, part time. Course Structure: The purpose of this qualification is to enable you to demonstrate through classroom based assessments, how well you carry out daily work activities and your knowledge of customer service related topics. The course covers: The Principles of Customer Service The key features of a service offer and its effects on customer expectations How to deliver reliable Customer Service How to deal with different customer behaviours to ensure customer satisfaction How Customer Service can be developed and improved How promotion of products and services can benefit the customer and the organisation The benefits of team-working in delivering good customer service How to develop Customer Service skills. Assessment: The course will conclude with a written exam. Entry Requirements: You will need Level 2 Literacy, Numeracy and ICT skills to undertake this course. 29

30 30 Further Support IAG IAG is information, advice and guidance to help you make decisions on learning, training and work opportunities. This service is completely confidential and provides impartial advice from qualified Career Advisers. Call us on if you would like to book an IAG Interview. Health Trainer Service We can support you to: Feel happier Eat healthier Reduce stress Manage your weight Stop smoking Get fit 30

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32 Further Questions? Call and a member of our team will be happy to help you. Forster Community College Captain Street Bradford BD1 4EL Tel: Registered as Ltd Co in England No Registered Charity No Forsters It s all about you