Measurement & Analytics Measurement made easy. Measurement Care service agreements Taking care of all your service needs

Transcription

1 Measurement & Analytics Measurement made easy Measurement Care service agreements Taking care of all your service needs

2 The full service solution Taking care of all your service needs Comprehensive service portfolio maximizing installed base value and process performance. Advanced services delivered by professionals providing best-in-class solutions. Sharing our knowledge and passion for innovation. Reliable support guaranteed through telephone hot lines and on-site assistance. Dedicated preventive maintenance scheme to extend product life time and process uptime. Expertise with a proven track record built over decades of delivering service solutions. For your peace of mind. 2 Measurement Care Service agreements Taking care of all your service needs

3 Tailored to your needs Rapid response Guaranteed urgent action within an agreed time frame. You can count on professional prioritized support from highly skilled specialists. Lifecycle management Product age and condition can adversely affect the performance of your process. An installed base assessment coupled with an effective preventive maintenance program improves uptime whilst reducing capital costs. Performance improvement Remote and on-site monitoring identifies ways to improve process performance. Monitoring allows accurate predictive maintenance plans to be employed to keep products running at optimum levels. Three layers of support Asset management and process reliability Performance improvement Lifecycle management Rapid response Measurement Care Measurement Care Service agreements Taking care of all your service needs 3

4 Tailored to your needs Asset management and process reliability Performance improvement Lifecycle management Rapid response Measurement Care Let ABB help to restore your process back to normal and minimize the impact of unplanned downtime. Contract management Professional contract management ensures a smooth service delivery with single point of contact. Regular communication to ensure customer satisfaction and continuous improvement. Technical support Remote technical support to quickly return process to normal. Easy access to certified professionals for accurate diagnosis. Corrective maintenance Service professionals dispatched to site equipped with genuine spare parts and certified tools. Workshop repair Skilled technicians providing off-line repair and calibration services. Guaranteed priority for your repair within contractually agreed time frame. 4 Measurement Care Service agreements Taking care of all your service needs

5 Rapid response services Your needs ABB Service offering Service description Benefits Day to day support Contract management Single point of contact between you and local ABB Service Team Dedicated phone number to access ABB services Priority support with pre-defined response time Optimized service products delivery Contract performance review Day to day support Terms, conditions and price agreement Pre-defined agreement terms No commercial discussions when prompt support is needed Speed up support processes Known costs and rates Budget forecast Lifecycle status Review of the installed base lifecycle status Updated equipment lifecycle status Spare parts list tailored on Lifecycle Status outcomes Problem solving Technical support Remote support from ABB experts when a fault occurs Fast remote diagnosis Problem fixing through remote guidance Priority for support Problem solving Corrective maintenance Emergency on-site service Return your process back to normal 365 days a year support Guaranteed on-site visit Problem solving Repair workshop Device is repaired at ABB facility and delivered back to you Repair performed by certified lab technicians Work covered by warranty Agreed repair and delivery time frame Measurement Care Service agreements Taking care of all your service needs 5

6 Tailored to your needs Asset management and process reliability Performance improvement Lifecycle management Rapid response Measurement Care Tailored maintenance programs to service and manage your installed base throughout the entire products lifetime. Spare parts management Access stress-free spare parts management and secure parts delivered on time, 365 days a year. Let ABB worry about part obsolescence, depreciation and storage. Preventative maintenance Regular on-site maintenance, service and calibration to maximise uptime, extend product life and meet local regulations. It s good to know ABB professionals take care of your products! Lifecycle assessment Installed base evaluation with improvement plan to help secure long-term process performance and forecast future capital and operational budgets by year. 6 Measurement Care Service agreements Taking care of all your service needs

7 Lifecycle management core offering Your needs ABB Service offering Service description Benefits Spare parts availability Spare parts management Spare parts stock availability and management Guaranteed spare parts availability Genuine spare parts covered by a warranty No obsolescence and deterioration cost Annual spare parts check Logistic and Inventory managed by ABB Budget forecast and performance optimization Lifecycle assessment Evaluation of the actual assets status with evolution and replacement strategy Updated assets status Effective lifecycle management plan Rational budget definition Minimize capital and operational budget surprises Minimize failures and extend product lifetime Preventive maintenance Scheduled on-site maintenance visits Corrective maintenance reduction Product specific maintenance Predictable costs Performed by certified and skilled service engineers Measurement Care Service agreements Taking care of all your service needs 7

8 Tailored to your needs Asset management and process reliability Performance improvement Lifecycle management Rapid response Measurement Care ABB can be your strategic partner to improve the efficiency, availability, reliability and safety of your products. Maintenance concept based on real-time findings. Extend you assets lifetime with predictive services. Condition monitoring Scheduled product health check provides service recommendations based on condition monitoring findings. On-site or through secure remote connection. Predictive maintenance Secure product performance and minimize unexpected stoppages and downtime. Planned maintenance based on our product knowledge and real-time remote service analysis. 8 Measurement Care Service agreements Taking care of all your service needs

9 Performance improvement core offering Your needs ABB Service offering Service description Benefits Minimize unexpected failures Condition monitoring On-site or Remote access for health monitoring and troubleshooting Scheduled on-site/remote assets health monitoring Remote troubleshooting Priority on support Condition-based maintenance strategy Performance optimizationn Predictive maintenance Maintenance intervention planned Minimize critical failure and downtime Predictable costs Device performance improvement Measurement Care Service agreements Taking care of all your service needs 9

10 Optional services Measurement care provides a flexible approach to meet your needs and create added value Training ABB University offers a wide range of training courses from E-learnings, on-site and classroom trainings. Customised training can also be provided based on your needs. Replacement If downtime is unacceptable, a pre-configured replacement ready to install can make the difference between profit and loss. Resident engineer On-site certified service engineers secure the highest level of performance with the lowest downtime possible. Engineering and Consulting Optimize your existing installed base to improve data quality and availability. Secure compliance to emission monitoring legislation. Additional service offering Your needs ABB Service offering Service description Benefits No unplanned stoppages Replacement Replacement of existing products Scheduled lifecycle management operation Hot swappable pre-configured product Exchange unit availability to keep analysis running Day to day on-site support Resident engineer Service engineers constantly working at your plant Real-time daily support Minimize failures Deep knowledge of your process Safety enhancements Training Training Availability of various levels of training Improve in-house personnel skills Wide range of face-to-face trainings and e-learnings Customized training availability Specialist knowledge Engineering and consulting Environmental services and engineering consulting Competent environmental and engineering consulting Wide range of environmental services Achievement of environmental legislation compliance Engineering optimization of the existing system 10 Measurement Care Service agreements Taking care of all your service needs

11 Prevent and predict Tough environments, wear and tear of critical components, and age itself affect your assets performance and can cause unexpected failures. Different service approaches can positively affect and extend your assets lifetime over long-term operation. Facility capacity Regular upgrades and replacements Maintenance and support Warranty period Facility lifecycle Wherever and whenever you need Insufficient or no support With more than 250 service technicians you can count on us to to provide fast, local, reliable support; 7 days a week, 365 days a year. We take care of your assets, so you can take care of your business. Measurement Care Service agreements Taking care of all your service needs 11

12 Contact us To find your local ABB contact visit: For more product information visit: Copyright 2016 ABB All rights reserved Measurement Service Care Portal PB/SEA100-EN