RESPECTA ASSISTIVE DEVICE SERVICES EXPERT AND FORERUNNER IN FINNISH HEALTH CARE. Business Presenta<on 2013

Transcription

1 RESPECTA ASSISTIVE DEVICE SERVICES EXPERT AND FORERUNNER IN FINNISH HEALTH CARE Business Presenta<on 2013

2 Business idea Respecta s assis<ve device and wellness services contribute independent living and is the forrunner for suppor<ng good life. Respecta s business is based on effec<ve strategic partnership and coopera<on with other operators and experts in the healthcare sector. OUR VALUES Respect the individual Con<nuous learning and innova<on Serve with high ethical standards

3 Vision & Mission VISION Respecta is a leading provider of healthcare products and consumer brand. Our products and know- how enables freedom and removes the barriers of movement, prevents injuries and reduces restric<ons of movement. Respecta s success becomes from AWtude looking straight forward, versa<le prac<cal knowledge and exper<se, decades experience, con<nuous learning and regenera<on Respecta is an interna<onally opera<ng strong company in several market segments and has the contract- based coopera<on with interna<onal well- known companies. These have a comprehensive service concept, which is offered to a number of countries applied with country- specific needs.

4 Today and Yesterday 1940 Finnish Invalid Founda<on and Finnish Red Cross s Orthopedic Services was founded Plas<c replaces wood, leather and rubber as prosthesis material. Assis<ng devices assortment extends First Orthopedic Engineers are graduated. New light components and materials like carbon and silicon Prosthesis Founda<on and Finnish Red Cross s Orthopedic Services merges together: Respecta Oy was founded Finnish Research and Development Ins<tu<on SITRA founded health fund Terveysrahasto which becomes one of the Respecta s shareholders Invalid Founda<on becomes Respecta s biggest shareholder Mikkelin Apuväline Oy Kuopion Fysiopodo Oy LOM- tuote Oy becomes part of Respecta Prosthesis Founda<on was founded Respecta buys Invita / Inva Apuväline Oy. New Respecta Sub Brands.

5 Respecta in Figures 9 Clinics Helsinki, Joensuu, Jyväskylä, Kuopio, Mikkeli, Oulu, Seinäjoki, Tampere, Turku 4 other premises Tampere, Tuusula, Lah<, Vaasa 30 recepbons in hospitals and care & rehabilita<on centers in different ci<es 1 Contact Center: Na<onwide appointment & customer service, sales service & rental service 1 Technical & Spare parts service 1 New LogisBc Center in Tampere 1 Car ModificaBons & hoist systems installabon center in Tuusula Turnover 36 million 2012 EBIT 4,5 % 215 Employees Independent Respecta Ac<ve prac<<oners around Finland

6 Respecta Ownership 100 % Oao Bock Healtcare

7 ORTON- family The concentra<on of healthcare professionals Business Areas Non- Profit OrganisaBons Orton Hospital Orton RehabilitaBon Respecta Keskuspuisto VocaBonal College Orton Research InsBtute Orton EducaBon Orton Gallery Over health care and special educa<on professionals Turnover 2012 over 95 million

8 Services & Product Groups EducaBon Services Shop Services LogisBc Services Technical Services Online Services Rental Services Mobility Prosthesis Orthoses Pressure Care Therapy Hygiene Household Dressing Shoes Insoles Ergonomy Li[ing Aids Car AdaptaBons Children Products Pedicure Services

9 RESPECTA SUB- BRANDS Specific exper<se to targeted customer groups

10 Sport and Leisure Products & Services for Ac<ve people who take care of themselves Analysis Product Range Solu<on Target Group Ac<ve sportsmen & women Athletes Sport Clubs Trainers, Coaches etc. Occupa<onal Health Services

11 Work Ergonomics Occupa<onal safety and health enhancing products Knowledge Understanding Solu<on Top Quality Know- how & New Services Target Group Corpora<ons & Employees Big Target Sales & Contracts Social Sector Architects and Designers

12 Hospital world, Prosthesis and other assis<ve devices Current Products / Services for Professionals The best and widest know- how Measurement of the efficiency Storages and logis<cs Subcontract projects Target Group Public sector Hospitals Health Centers Nursing Homes

13 Organisa<on Veli- Pekka Cajan Managing Director Sasu Leskelä Business area Director Tapani Vuorinen Product category Director Reijo Rissanen Product category Director Leo Siira Procurement Director Annukka Oiva HR Director Jukka Peltomäki Finance Director KaB Krogerus Ac<ve Prac<<oners Anu Merinen Key Account Manager Contact Center Mari Olmala Sales Manager Northern Finland Toni Väänänen Supervisor,Oulu Jarmo Köykkä Area Manager Northern Finland MarkeBng Tomi Issakainen Area Manager Eastern Finland Kaisu Hyanen Sales Manager Eastern Finland Maa Luhtala Supervisor, Jyväskylä Pekka Kovanen Supervisor, Joensuu Juha MaBla Product Manager, Mobility Piia Parikka Product Manager Orthoses Pauliina Pohjonen Product Manager Mobility, ADL etc. Heidi Mieanen / Heli Virtanen Product Manager ADL Sami Salonen Service Manager Product Manager Cars & Hoists Timo Takkinen Product Manager Shoes & Insoles Reijo Rissanen Product Manager Prosthesis Reijo Rissanen Product Manager Invidual orthoses Suvi Alatalo ICT Manager Veli- Maa Lempinen Quality Manager ICT Sami Eweiss Procurement & Logis<cs Manager Procurement (Purchasers) LogisBcs Jari Kuusinen Supervisor, Logis<cs HR Dep. Respecta Academy Finance Dep. Satu Forsman Area Manager Western Finland Timo Saari Area Manager Southern Finland Kai MustalahB Sales Manager Western Finland Johanna LahBnen Supervisor, Tampere Jussi Ilkka Supervisor, Seinäjoki Sales Peberi Niinikoski Sales Manager Southern Finland Merja MarBnsén Supervisor, Helsinki Anne Sivonen Supervisor, Helsinki Product Management Procurement LogisBcs ICT AdministraBon HR & Financial Management

14 Sales Sales representa<ves and in- store sales persons West 26 person North 27 person South 40 person East 42 person

15 Clinics Orthopaedic engineers, physiotherapists and other health professionals at your service in 11 ci<es Orthosis Prosthesis Shoes & Insoles Pressure Care West 18 person North 15 person East 27 person South 22 person

16 Stores Orthopaedic engineers, physiotherapists and other health professionals at your service in 10 Respecta stores North West 6 person 3 person South 6 person East 7 person

17 Contact Center Sales & Customer Service Mon- Fri 8-16 Appointment & Customer Service p Sales Service p Rental Service p Turku 2 persons Helsinki 3 persons Tampere 1 person

18 Technical Services Na<onal phone service for maintenance and spare parts Na<onwide maintenance services Product adapta<ons Manufacturing - e.g. individual seats and table leaves Adjus<ng and special equipments Washing, cleaning and disinfec<on Services Consul<ng and maintenance training Phone huolto@respecta.fi

19 Technical Department Personnel Oulu 1 Technician Tampere 3 Spare parts Sales representa<ves 8 Technicians, 1/2 Service Manager Mikkeli 1 Technician Tuusula 4 Technicians 1/2 Service Manager Helsinki 1 Technician

20 Respecta s Sales Product Groups by Sales 2012 Mobility Orthosis Shoes & Insoles ADL, Ergonomy etc. Prosthesis Car Adapta<ons Hearing Aids

21 Respecta s Customers Customer Groups by Sales 2012 Health Centers Central Hospitals University Hospitals Insurance Companies Cash Customers Retailers Nursing homes Invoicing Customers Social Sector Private Hospitals / Medical Centers Others

22 Product Management Wide range of quality products is chosen to Respecta range with ac<ve interna<onal monitoring of new developments in the field Effec<ve strategic partnership and coopera<on with other operators and experts in the field. Our partners: Over 200 leading assis<ve devices manufacturers and suppliers around the world ERP systems: Microsop Dynamics NAV, Logis<car QlikView and VePeCa - sopwares Product range: Over products of which over available immediately in Finland Tampere Kaukajärvi (storage area 2000 m 2 ) Product training & Marke<ng & Sales support materials Maintenance and development of product documenta<on

23 Respecta s Suppliers TOP 10 Suppliers by purchases % Invacare (incl. REA & Kuschall) 9% Oao Bock 8% Össur 6% Camp (incl. Rolyan) 6% Klaveness 6 % Handicare (incl. SystemRoMedic & Linido) 4 % Ortho Bal<c 3 % Humancare 3 % Swereco 2 % Guldmann 25 % TOP 20 Suppliers 20 % Other Suppliers

24 Procurement & Logis<cs ERP systems: Microsop Dynamics NAV & Logis<car Product range: Over products of which over available immediately in Finland Own logis<c services: The reliable product delivery from the producer to the end user. Logis<c Center Tampere Kaukajärvi 2000 m 2 About 2200 pallet places Shelves for small products 2,9 km Automa<c product supplements for Respecta stores Lines received ca 230 pcs/day Lines sent ca 540 pcs/day Transport: Schenker- Kiitolinja, Itella, DHL and Matkahuolto etc.

25 Product Management Procurement & Logis<cs Personnel Tampere 20 persons 1 Product Category Director, 3 Product Managers 1 Product Assistant, 1 Procurement- and Logis<cs Manager, 3 Procurement Coordinators 10 Logis<cs Employees Oulu 1 hankintajohtaja 1 varastotyöntekijä Jyväskylä, Mikkeli, Tuusula, Turku 3 Product Managers 1 Product Category Director Helsinki 1 Product Manager 1 Procurement Coordinator 1 Logis<cs Employee

26 New Logis<cs Center Tampere Kaukajärvi Logis<cs Center Technical Department Sales Department Western Finland Procurement Department Product Management Rental Services The premises are shared with Etola Yh<öt Oy (Etola, ETRA)

27 Technical Department Technical Service Department attampere Kaukajärvi Serves customers and clinics na<onwide 20 techinicians 3 huolto- ja varaosapalvelumyyjää Varaosamyyn<- ja huoltopalvelu p huolto@respecta.fi Kokonaisvaltaiset huoltosopimukset (mm. TAYS, TYKS) Vuokrausliiketoiminnan huoltopalvelut Täydellises< varustetut liikkuvat huoltoautot Mahdollisuus mm. ilta- ja viikonloppupäivystykseen Asiakaslähtöisyys ja jatkuva toiminnan kehiaäminen

28 Ren<ng & Leasing Rental Service Concept is based on interna<onal opera<on model Two Payment op<ons: Ren<ng ( /24h) or Leasing ( /year). Economical and flexible: No major investment on products or own stock Popular rental products: Homecare beds, maaresses, lips, devices to assist moving, wheelchairs Warehouse and Service unit in Tampere ERP system: Tietokari Oy s TK- vuokrat Redemp<on and secondhand products Sales Services Vuokrauspalvelu p vuokrauspalvelu@respecta.fi Katalogue & pricelist here:

29 Support Services HR, ICT & Finance Management Dep. Marke<ng & Customer Services Dep. Execu<ve Board 7 persons Oulu 3 ICT, 1 finance-, 3 HR- persons Helsinki 2 ICT, 7 Finance-, 3 Customer Services/Marke<ng persons

30 LINES of STUDIES Demanding level complement studies Personal studies PROFESSIONAL WORKING METHODS Mee<ng and interviewing skills Sales & Customer management Consul<ng, designing & manufacturing the invidual assis<ve device solu<ons Technical Know- how Product knowledge Development of products & services WORKING IN RESPECTA Mee<ng the customer Development as a human being Research of own life situa<on RESPECTA ACADEMY EXAMINATIONS: Respecta DIPLOM Respecta s procedures Managing NAV ERP System Organizing skills and cleanliness of work Work safety First- aid and hygiene prosedures Respecta IT passport MANAGEMENT & LEADERSHIP Customership management Profit targe<ng & supervisor policies Economic know- how and quality reportage Performance management and efficienct leadership Management of Suppliers Encountering people and growing as a supervisor FORERUNNER: RESEARCH AND EVIDENCE BASE PRACTICES Research and development of assis<ve device business Efficiency - Research Internal audi<ons Feedback forums Benchmarking prosesses Focus - Group sessions Research and development of methods & prosesses 1 scien<fic ar<cle / year COMPLEMENT STUDIES BASIC STUDIES Knowledge INTRODUCTION to employment Evalua<on of knowledge BASIC LEVEL

31 Respecta Academy Degree Programs Leadership and Management (JET) Communica<ons and Logis<cs Services (ViLoPa) COMPLEMENT STUDIES Sales and Customer Rela<onship Management (MyAT). Senior Designer of Assis<ve Devices Designer of Assis<ve Devices Cer<fica<on Store Sales Learning path BASIC STUDIES BASIC LEVEL Product Knowledge Virtual Learning Working in Respecta Oulu Pilot, Helsinki- Project

32 Respecta Academy was launched in 2009 Learning index: Start of Respecta Academy Consept

33 GREAT PLACE TO WORK! Welcome to Respecta!