IBM System x ServiceUnits for Premium, Remote, and Local Services

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1 Announcement ZG , dated July 17, 2012 IBM System x ServiceUnits for Premium, Remote, and Local Services Table of contents 1 Overview 7 Publications 2 Key prerequisites 7 Technical information 2 Planned availability date 8 Terms and conditions 3 Description 8 Prices 5 Product positioning 8 Announcement countries 6 Product number Overview ServiceUnit for One-Day of System x Premium Solution Integration Assistance One day of premium IBM Systems Lab Services for System x (LSx) consulting is available to clients and IBM Business Partners in support of IBM System x solution integration efforts. This unit-based fee covers one day or eight hours of LSx consulting including travel and expenses. Example engagements include the following: IBM QuickStart Services for IBM PureFlex TM Standard System x solution IBM QuickStart Services for IBM PureFlex Express System x solution IBM QuickStart Services for IBM PureFlex Enterprise System x solution IBM QuickStart Services for IBM SmartCloud TM Entry System x solution Users can select the required number of units of consulting needed for each engagement based on LSx supplied sizing per the client's requirements. ServiceUnits can be ordered with hardware and software, or as stand-alone. For descriptions of the available capabilities and service offerings for IBM Systems Lab services and Training, refer to the IBM Systems and Technology Group at Terms and conditions items: Minimum order quantity: 3. Before ordering, contact an LSx Opportunity Manager for sizing. Once ordered, provide the LSx Opportunity Manager with the order number. A signed Statement of Work and appropriate base agreement (for example, IBM Agreement for Services or IBM Customer Agreement) are required before services are performed. The client will be billed for services within 30-days after the services have been delivered. For nondelivery of services, clients can request refund within six months of order. IBM is a registered trademark of International Business Machines Corporation 1

2 ServiceUnit for One-Day of System x Remote or Local Assistance One day of remote or local IBM Systems Lab Services for System x (LSx) consulting is available to clients and IBM Business Partners in support of IBM System x solution. This unit-based fee covers one day or eight person hours of LSx consulting that is to be delivered remotely or locally (with no travel required by the delivery resources). Users can select the required number of units of consulting needed for each engagement based on LSx supplied sizing per the client's requirements. ServiceUnits can be ordered with hardware and software, or as stand-alone. For descriptions of the available capabilities and service offerings for IBM Systems Lab services and Training, refer to the IBM Systems and Technology Group at Terms and conditions items: Minimum order quantity: 3. Before ordering, contact an LSx Opportunity Manager for sizing. Once ordered, provide the LSx Opportunity Manager with the order number. A signed Statement of Work and appropriate base agreement (for example, IBM Agreement for Services or IBM Customer Agreement) are required before services are performed. The client will be billed for services within 30-days after the services have been delivered. For nondelivery of services, clients can request refund within six months of order. IBM Systems Lab Services Opportunity Managers must confirm scope and requirements, and create a Statement of Work, and IBM agreement for Services, if applicable. LSx Opportunity Managers can be contacted via or at https://www.ibm.com/systems/services/labservices/contact.html Key prerequisites None Planned availability date August 1, 2012: All System x ServiceUnits IBM is a registered trademark of International Business Machines Corporation 2

3 Description ServiceUnit for One-Day of System x Premium Solution Integration Assistance, and ServiceUnit for One-Day of System x Remote or Local Assistance The list below contains the selected countries for where these System x Lab Services part numbers are announcing. They can be found under the "Where used" heading. Some of the part numbers cover one country, and some part numbers cover multiple countries (CEE and MEA cover many countries in respective geographies, as listed below). Where used: One Day System x Premium ServiceUnit 00Y3450 One Day System x Premium ServiceUnit - North America 00Y3451 One Day System x Premium ServiceUnit - ANZ 00Y3452 One Day System x Premium ServiceUnit - ASEAN 00Y3453 One Day System x Premium ServiceUnit - China 00Y3454 One Day System x Premium ServiceUnit - Hong Kong 00Y3455 One Day System x Premium ServiceUnit - India 00Y3456 One Day System x Premium ServiceUnit - Korea 00Y3457 One Day System x Premium ServiceUnit - Taiwan 00Y3458 One Day System x Premium ServiceUnit - Japan 00Y3459 One Day System x Premium ServiceUnit - Austria 00Y3460 One Day System x Premium ServiceUnit - BeNeLux 00Y3461 One Day System x Premium ServiceUnit - Cyprus 00Y3462 One Day System x Premium ServiceUnit - Denmark 00Y3463 One Day System x Premium ServiceUnit - Finland 00Y3464 One Day System x Premium ServiceUnit - France 00Y3465 One Day System x Premium ServiceUnit - Germany 00Y3466 One Day System x Premium ServiceUnit - Greece 00Y3467 One Day System x Premium ServiceUnit - Ireland 00Y3468 One Day System x Premium ServiceUnit - Israel 00Y3469 One Day System x Premium ServiceUnit - Italy 00Y3470 One Day System x Premium ServiceUnit - Norway 00Y3471 One Day System x Premium ServiceUnit - Portugal 00Y3472 One Day System x Premium ServiceUnit - Spain 00Y3473 One Day System x Premium ServiceUnit - Sweden 00Y3474 One Day System x Premium ServiceUnit - Switzerland 00Y3475 One Day System x Premium ServiceUnit - UK 00Y3476 One Day System x Premium ServiceUnit - CEE 00Y3477 One Day System x Premium ServiceUnit - Czech Republic 00Y3478 One Day System x Premium ServiceUnit - Hungary 00Y3479 One Day System x Premium ServiceUnit - Poland 00Y3480 One Day System x Premium ServiceUnit - Romania 00Y3481 One Day System x Premium ServiceUnit - Russia 00Y3482 One Day System x Premium ServiceUnit - Turkey 00Y3483 One Day System x Premium ServiceUnit - Egypt 00Y3484 One Day System x Premium ServiceUnit - Kenya 00Y3485 One Day System x Premium ServiceUnit - MEA IBM is a registered trademark of International Business Machines Corporation 3

4 00Y3486 One Day System x Premium ServiceUnit - Nigeria 00Y3487 One Day System x Premium ServiceUnit - Saudi Arabia 00Y3488 One Day System x Premium ServiceUnit - South Africa 00Y3489 One Day System x Premium ServiceUnit - UAE 00Y3490 One Day System x Premium ServiceUnit - Mexico 00Y3491 One Day System x Premium ServiceUnit - SSA Where used: One Day System x Remote or Local ServiceUnit 00Y3492 One Day System x Remote / Local ServiceUnit - North America 00Y3493 One Day System x Remote / Local ServiceUnit - ANZ 00Y3494 One Day System x Remote / Local ServiceUnit - ASEAN 00Y3495 One Day System x Remote / Local ServiceUnit - China 00Y3496 One Day System x Remote / Local ServiceUnit - Hong Kong 00Y3497 One Day System x Remote / Local ServiceUnit - India 00Y3498 One Day System x Remote / Local ServiceUnit - Korea 00Y3499 One Day System x Remote / Local ServiceUnit - Taiwan 00Y3500 One Day System x Remote / Local ServiceUnit - Japan 00Y3501 One Day System x Remote / Local ServiceUnit - Austria 00Y3502 One Day System x Remote / Local ServiceUnit - BeNeLux 00Y3503 One Day System x Remote / Local ServiceUnit - Cyprus 00Y3504 One Day System x Remote / Local ServiceUnit - Denmark 00Y3505 One Day System x Remote / Local ServiceUnit - Finland 00Y3506 One Day System x Remote / Local ServiceUnit - France 00Y3507 One Day System x Remote / Local ServiceUnit - Germany 00Y3508 One Day System x Remote / Local ServiceUnit - Greece 00Y3509 One Day System x Remote / Local ServiceUnit - Ireland 00Y3510 One Day System x Remote / Local ServiceUnit - Israel 00Y3511 One Day System x Remote / Local ServiceUnit - Italy 00Y3512 One Day System x Remote / Local ServiceUnit - Norway 00Y3513 One Day System x Remote / Local ServiceUnit - Portugal 00Y3514 One Day System x Remote / Local ServiceUnit - Spain 00Y3515 One Day System x Remote / Local ServiceUnit - Sweden 00Y3516 One Day System x Remote / Local ServiceUnit - Switzerland 00Y3517 One Day System x Remote / Local ServiceUnit - UK 00Y3518 One Day System x Remote / Local ServiceUnit - CEE 00Y3519 One Day System x Remote / Local ServiceUnit - Czech Republic 00Y3520 One Day System x Remote / Local ServiceUnit - Hungary 00Y3521 One Day System x Remote / Local ServiceUnit - Poland 00Y3522 One Day System x Remote / Local ServiceUnit - Romania 00Y3523 One Day System x Remote / Local ServiceUnit - Russia 00Y3524 One Day System x Remote / Local ServiceUnit - Turkey 00Y3525 One Day System x Remote / Local ServiceUnit - Egypt 00Y3526 One Day System x Remote / Local ServiceUnit - Kenya 00Y3527 One Day System x Remote / Local ServiceUnit - MEA 00Y3528 One Day System x Remote / Local ServiceUnit - Nigeria 00Y3529 One Day System x Remote / Local ServiceUnit - Saudi Arabia 00Y3530 One Day System x Remote / Local ServiceUnit - South Africa 00Y3531 One Day System x Remote / Local ServiceUnit - UAE IBM is a registered trademark of International Business Machines Corporation 4

5 00Y3532 One Day System x Remote / Local ServiceUnit - Mexico 00Y3533 One Day System x Remote / Local ServiceUnit - SSA Where used country listings North America: United States, Canada, Aruba, Bahamas, Barbados, Bermuda, Cayman Islands, Curacao, Dutch Caribbean, Jamaica, Suriname, Trinidad Latin America: Argentina, Chile, Colombia, Costa Rica, Ecuador, El Salvador, Guatemala, Honduras, Mexico, Nicaragua, Panama, Peru, Uruguay, Venezuela Europe, Middle East, and Africa: Austria, Belgium, Cyprus, Denmark, Finland, France, Germany, Greece Ireland, Israel, Italy, Luxembourg, Netherlands, Norway, Portugal, Spain, Sweden, Switzerland, UK, Bulgaria, Croatia, Czech Republic, Estonia, Hungary, Latvia, Lithuania, Poland, Romania, Russia, Serbia, Slovakia, Slovenia, Turkey, Ukraine, Egypt, Kenya, Morocco, Nigeria, Pakistan, Saudi Arabia, South Africa, Tunisia, UAE Asia Pacific and Japan: Australia, New Zealand, Indonesia, Malaysia, Philippines, Singapore, Thailand, China, Hong Kong, Taiwan, India, Korea, Japan ServiceUnit for One-Day of System x Premium Solution Integration Assistance One day of premium IBM Systems Lab Services for System x (LSx) consulting is available to clients and IBM Business Partners in support of IBM System x solution integration efforts. This unit-based fee covers one day or eight hours of LSx consulting including travel and expenses. Users can select the required number of units of consulting needed for each engagement based on LSx supplied sizing per the client's requirements. ServiceUnit for One-Day of System x Remote or Local Assistance One day of remote or local IBM Systems Lab Services for System x (LSx) consulting is available to clients and IBM Business Partners in support of IBM System x solution. This unit-based fee covers one day or eight person hours of LSx consulting that is to be delivered remotely or locally (with no travel required by the delivery resources). Users can select the required number of units of consulting needed for each engagement based on LSx supplied sizing per the client's requirements. Refer to the Overview and Description sections for more product-specific information. Product positioning None IBM is a registered trademark of International Business Machines Corporation 5

6 Product number Option part numbers ServiceUnit for 1-day of System x Premium Solution Integration Assistance Description Part Number One Day System x Premium ServiceUnit - Austria 00Y3459 One Day System x Premium ServiceUnit - BeNeLux 00Y3460 One Day System x Premium ServiceUnit - Cyprus 00Y3461 One Day System x Premium ServiceUnit - Denmark 00Y3462 One Day System x Premium ServiceUnit - Finland 00Y3463 One Day System x Premium ServiceUnit - France 00Y3464 One Day System x Premium ServiceUnit - Germany 00Y3465 One Day System x Premium ServiceUnit - Greece 00Y3466 One Day System x Premium ServiceUnit - Ireland 00Y3467 One Day System x Premium ServiceUnit - Israel 00Y3468 One Day System x Premium ServiceUnit - Italy 00Y3469 One Day System x Premium ServiceUnit - Norway 00Y3470 One Day System x Premium ServiceUnit - Portugal 00Y3471 One Day System x Premium ServiceUnit - Spain 00Y3472 One Day System x Premium ServiceUnit - Sweden 00Y3473 One Day System x Premium ServiceUnit - Switzerland 00Y3474 One Day System x Premium ServiceUnit - UK 00Y3475 One Day System x Premium ServiceUnit - CEE 00Y3476 One Day System x Premium ServiceUnit - Czech Republic 00Y3477 One Day System x Premium ServiceUnit - Hungary 00Y3478 One Day System x Premium ServiceUnit - Poland 00Y3479 One Day System x Premium ServiceUnit - Romania 00Y3480 One Day System x Premium ServiceUnit - Russia 00Y3481 One Day System x Premium ServiceUnit - Turkey 00Y3482 One Day System x Premium ServiceUnit - Egypt 00Y3483 One Day System x Premium ServiceUnit - Kenya 00Y3484 One Day System x Premium ServiceUnit - MEA 00Y3485 One Day System x Premium ServiceUnit - Nigeria 00Y3486 One Day System x Premium ServiceUnit - Saudi Arabia 00Y3487 One Day System x Premium ServiceUnit - South Africa 00Y3488 One Day System x Premium ServiceUnit - UAE 00Y3489 ServiceUnit for 1-day of System x Remote or Local Assistance Description Part Number One Day System x Remote / Local ServiceUnit - Austria 00Y3501 One Day System x Remote / Local ServiceUnit - BeNeLux 00Y3502 One Day System x Remote / Local ServiceUnit - Cyprus 00Y3503 One Day System x Remote / Local ServiceUnit - Denmark 00Y3504 One Day System x Remote / Local ServiceUnit - Finland 00Y3505 One Day System x Remote / Local ServiceUnit - France 00Y3506 One Day System x Remote / Local ServiceUnit - Germany 00Y3507 One Day System x Remote / Local ServiceUnit - Greece 00Y3508 One Day System x Remote / Local ServiceUnit - Ireland 00Y3509 One Day System x Remote / Local ServiceUnit - Israel 00Y3510 One Day System x Remote / Local ServiceUnit - Italy 00Y3511 One Day System x Remote / Local ServiceUnit - Norway 00Y3512 One Day System x Remote / Local ServiceUnit - Portugal 00Y3513 One Day System x Remote / Local ServiceUnit - Spain 00Y3514 One Day System x Remote / Local ServiceUnit - Sweden 00Y3515 One Day System x Remote / Local ServiceUnit - 00Y3516 Switzerland One Day System x Remote / Local ServiceUnit - UK 00Y3517 One Day System x Remote / Local ServiceUnit - CEE 00Y3518 One Day System x Remote / Local ServiceUnit - Czech 00Y3519 Republic One Day System x Remote / Local ServiceUnit - Hungary 00Y3520 IBM is a registered trademark of International Business Machines Corporation 6

7 One Day System x Remote / Local ServiceUnit - Poland 00Y3521 One Day System x Remote / Local ServiceUnit - Romania 00Y3522 One Day System x Remote / Local ServiceUnit - Russia 00Y3523 One Day System x Remote / Local ServiceUnit - Turkey 00Y3524 One Day System x Remote / Local ServiceUnit - Egypt 00Y3525 One Day System x Remote / Local ServiceUnit - Kenya 00Y3526 One Day System x Remote / Local ServiceUnit - MEA 00Y3527 One Day System x Remote / Local ServiceUnit - Nigeria 00Y3528 One Day System x Remote/Local ServiceUnit-Saudi Arabia 00Y3529 One Day System x Remote/Local ServiceUnit-South Africa 00Y3530 One Day System x Remote / Local ServiceUnit - UAE 00Y3531 CEE (00Y3476 and 00Y3518) covers following countries: Croatia Estonia Ukraine Serbia Slovakia Slovenia Bulgaria Lithuania Latvia CEE= Central Eastern Europe. MEA (00Y3485 and 00Y3527) covers following countries: Pakistan Morocco Tunisia ANZ - Australia and New Zealand ASEAN - Association of South East Asian Nations BeNeLux Belgium, Netherlands and Luxembourg CEE - Central and East Europe MEA - Middle East and Africa SSA - Spanish South America UAE - United Arab Emirates UK - United Kingdom Publications Does not apply to services. Services Global Technology Services None Technical information Specified operating environment Operating environment Does not apply to services. Planning information Cable orders None Security, auditability, and control It is a customer's responsibility to ensure that the server is secure to prevent sensitive data from being removed. IBM is a registered trademark of International Business Machines Corporation 7

8 The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communications facilities. Terms and conditions Field installable feature Yes Customer setup No Prices For all local charges, contact your IBM representative. Announcement countries All European, Middle Eastern, and African countries. Trademarks IBM SmartCloud is a trademark of IBM Corporation in the United States, other countries, or both. System x, IBM and Express are registered trademarks of IBM Corporation in the United States, other countries, or both. Other company, product, and service names may be trademarks or service marks of others. Terms of use IBM products and services which are announced and available in your country can be ordered under the applicable standard agreements, terms, conditions, and prices in effect at the time. IBM reserves the right to modify or withdraw this announcement at any time without notice. This announcement is provided for your information only. Reference to other products in this announcement does not necessarily imply those products are announced, or intend to be announced, in your country. Additional terms of use are located at For the most current information regarding IBM products, consult your IBM representative or reseller, or visit the IBM worldwide contacts page IBM is a registered trademark of International Business Machines Corporation 8

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