T Analyst : Frequently Asked Questions

Transcription

1 T Analyst : Frequently Asked Questins FINAL TELSTRA UNRESTRICTED T ANALYST FREQUENTLY ASKED QUESTIONS PAGE 1/6

2 What is T Analyst? An nline bill reprting and analysis tl that allws yu t view, analyse, and reprt n yur bills and assciated data. T Analyst allws yu t: Review billing and usage data Thirteen mnths f current and histrical infrmatin t help with trend analysis f all charges, which can be dwnladed fr printing r strage View standard reprts View, dwnlad and analyse reprts in multiple frmats including PDF r CSV fr ffline use Create custm reprts Create reprts specific t yur rganisatin s needs Create and apply custm filters t yur reprts t find specific infrmatin Allcate charges amng cst centres Custmised hierarchies align csts t yur unique rganisatinal structure, enabling an efficient cst allcatin prcess t be dne efficiently What are the key features f T Analyst? Bill Presentatin Bill Analysis Cst Allcatin Setup and Optins Help See pages 5 6 f this dcument fr detailed infrmatin regarding each f these features. Wh are typical users f T Analyst? Custmers wh: Review and analyse telecmmunicatin bills Rank telecmmunicatins expenses as a significant budget item Have many services/accunts Need t allcate csts acrss multiple departments r lcatins Need t cntrl user behavir (i.e. after hurs usage, excessive expenses) Need t track calling patterns fr sales and marketing FINAL TELSTRA UNRESTRICTED T ANALYST FREQUENTLY ASKED QUESTIONS PAGE 2/6

3 Which rganisatinal rles typically use T Analyst? General Manager r Owner Telecmmunicatins Manager Finance/Accunts Payable Management Marketing Sales Custmer Supprt What are the key custmer benefits f T Analyst? Cnvenience Quicker, fewer clicks Bill presentatin: Cnslidated bills fr easy review Bill analysis: Cmprehensive view f data fr analysis Cst allcatin: Quick, easy allcatin reprts Cntrl What I want, hw I want it Bill presentatin: Single r cnslidated bills with the ability t drill dwn frm summary t detail Bill analysis: Reprts autmatically delivered via t specified distributin list Cst allcatin: Multiple hierarchy functinality fr varius cst-allcatin reprts Custmisatin My data presented in a way that s relevant t my needs Bill presentatin: Clear service and accunt descriptins, which can be specified by the user Bill analysis: Custmisable reprts and filters with multiple fields, calculatins, delivery methds, file types, frequency and distributin preferences Cst allcatin: Hierarchies and cst allcatin t align with unique rganisatinal structures Reliability Reliable and secure a slutin I can depend n Bill presentatin: Accurate nline bills cnsistent with paper bills Bill analysis: Detailed data aligned with summary data Cst allcatin: Autmated reprts remve human errr assciated with manual allcatin FINAL TELSTRA UNRESTRICTED T ANALYST FREQUENTLY ASKED QUESTIONS PAGE 3/6

4 Hw can custmers benefit frm the T Analyst functinality? Access detailed view f telecmmunicatins spend, mnitr spending trends, and allcate charges t specific internal cst centers. Use these reprts t mnitr emplyee spend n a mnthly basis and identify misuse f persnal and internatinal calling. Run a summary f call charges fr each emplyee t establish persnal spend against fficial charges. Use these reprts t mark-up cmmunicatins services and re-bill t custmers. Ptentially save hurs each mnth n the allcatin f data and call charges t departments. Use the requested reprts feature t autmatically generate and distribute mnthly billing reprts t each academic department fr review. Run reprts n their 1800 numbers t determine which regins r markets are prducing the highest respnses t advertising campaigns. Why did Telstra invest in develping these capabilities? As part f ur nging effrts t imprve ur custmer experience, we have made a substantial investment t prvide yu with better insight int yur bills and cntrl ver finances by deplying the new nline billing prduct. Cst Is there a fee assciated with the use f the new capabilities? N, the service is prvided free f charge thugh nrmal internet usage charges apply. FINAL TELSTRA UNRESTRICTED T ANALYST FREQUENTLY ASKED QUESTIONS PAGE 4/6

5 Features What functinality is available with each key feature? Bill Presentatin View current bills and up t 13 mnths f histrical bills fr all Telstra accunts. View detail data fr up t 13 mnths fr all Telstra accunts. View a single statement r cnslidate multiple bills t easily see ttal csts. Cmpare current csts t histrical data t quickly identify unanticipated variances and analyse cst and usage trends. Dwnlad bills (PDF, CSV). Bill Analysis Build unlimited custmised reprts t meet specific reprting needs. Build custmised filters t quickly extract specific infrmatin frm high vlumes f data (calls made t a specific number, csts greater than a specific value, calls made during a certain timeframe). Schedule autmated reprts fr recurring delivery t user and additinal recipients. Run reprts against multiple levels f the rganisatinal structure (crprate, departmental, individual, gegraphical). Dwnlad table and graph reprts (PDF, CSV, JPG, PNG). Gain immediate access t pre-defined Summary and Detail reprts: Summary Reprts: Accunt Billing Overview Accunt Billing Trend Accunt Summary Call & Usage Summary (by Call Type) Call & Usage Trend Call Analysis Summary Call Frequency Inbund Call Details Service Billing Trend Service and Equipment Summary Service Summary Tp Frequently Called Internatinal Destinatins Tp Frequently Call Numbers (By Service) Tp Services (by Call Type) Tp Services (by Charge) Tp Services (by Destinatin) Detail Reprts: Accunt Billing Details Adjustments Call & Usage Itemisatin Call Analysis Detail Directry Discunt Summary Infrmatin Only Inventry Ons & Offs Invice Billing Details Other Charges & Credits Detail Payments Service and Equipment Detail Service Ons & Offs Tp 250 Calls (by Charge) Tp 250 Calls (by Duratin) FINAL TELSTRA UNRESTRICTED T ANALYST FREQUENTLY ASKED QUESTIONS PAGE 5/6

6 Cst Allcatin Allcate accunts and services t a unique rganisatinal hierarchy with integrated hierarchy functinality. Run a mnthly Cst Allcatin reprt with just a few clicks. Dwnlad reprts (PDF, CSV). Setup and Optins Add and manage users by selecting permissins and aligning visibility t a specific area within the rganisatinal hierarchy. Apply custmised mark-ups t reprts fr re-billing. Define persnal and business phne numbers t enfrce emplyee calling plicies. Hw ften will new bills appear nline? New bills are available within 2-4 days f their bill issue date (i.e. the same day that the paper bill is nrmally received by mail). What are the brwser requirements fr the new capabilities? Yu need Micrsft Internet Explrer (versin 6.0 r greater) r Mzilla-Firefx (versin 2.0 r greater) brwsers. Supprt and Training Hw will Telstra supprt custmers fr the new capabilities? If yu have any questins regarding T Analyst, please use the Cntact Us link lcated under the Help page. What kind f training r educatinal materials will be available? Under the Help sectin f T Analyst, yu will find a detailed user guide, FAQ and nline tutrials. In the cming mnths additinal supprt tls will be made available. Micrsft is a trade mark f the Micrsft grup f cmpanies. Mzilla Firefx is a trade mark f Mzilla fundatin. and are trademarks and registered trade marks f Telstra Crpratin Limited ABN FINAL TELSTRA UNRESTRICTED PAGE 6/6