WORKLIFE SOLUTIONS. START

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1 WORKPLACE BENEFITS: GROUP PROTECTION WORKLIFE SOLUTIONS. WE ALL WANT OUR EMPLOYEES TO STAY HEALTHY AND FEEL GOOD, PHYSICALLY AND MENTALLY. It s good for you, good for your business and good for your employees. As specialists in group protection, we have put together a range of benefits to help you keep employees healthy, effectively manage absenteeism and improve employee engagement. START

2 WORKPLACE BENEFITS: PROTECTION 2 WORKLIFE SOLUTIONS. Life is full of challenges. Whether it s your employees health, finances, personal or work life, there are plenty of issues that can affect them daily. Worklife Solutions is more than an Employee Assistance Programme (EAP). It is a comprehensive health and wellbeing toolkit to help keep your business functioning normally. The aim of our Worklife Solutions is to improve the staff health and wellbeing of our group protection customers. This is designed to help manage absence rates and increase staff retention as well as help in the duty of care for employees. CONTENTS WORKLIFE SOLUTIONS SUMMARY EMPLOYEE ASSISTANCE PROGRAMME (EAP) STRUCTURED COUNSELLING ADDITIONAL SUPPORT HOW CAN I PROMOTE THIS TO MY EMPLOYEES?

3 WORKPLACE BENEFITS: PROTECTION 3 WORKLIFE SOLUTIONS SUMMARY. TELEPHONE EAP BENEFITS LIFE ASSURANCE DEPENDANTS PENSION CRITICAL ILLNESS COVER INCOME PROTECTION Telephone support Bereavement support Immediate crisis intervention Legal information service Medical information Manager consultation/ Coaching An independent, confidential and unlimited 24/7 service. Provided by specialist professionals who offer practical advice on stress, anxiety and many more issues. Specialist professionals can provide emotional support to help with grief, feelings of loss or anxiety and related stress. The service can also be used by the employee s immediate family. Provided through telephone counselling teams supported by clinical supervisors. It is available 24/7 and includes a 30 minute counselling session if appropriate. Free information and links to legal guidance on many aspects such as debt management, lawsuits, consumer or property disputes. Please note, this service does not give legal advice. Recommendations, practical information and advice on medical or healthrelated issues from qualified professionals. A free service where line managers can discuss difficult or challenging situations and receive help on how to deal with them. We have various information sheets available online. Yes Available to all line managers of our policyholders STRUCTURED COUNSELLING BENEFITS LIFE ASSURANCE DEPENDANTS PENSION CRITICAL ILLNESS COVER INCOME PROTECTION Structured counselling Up to five structured counselling sessions are available, either face-to-face or by telephone. No Yes Available to all employees Bereavement counselling A bereavement support service including face to face counselling providing emotional support to deal with grief, feelings of loss or anxiety and related stress. Practical help with legal issues such as wills, power of attorney, state benefits, debt management and dependant care is also available. Yes, at no cost Available to the immediate family of the employee we re covering, in the event of a claim No

4 WORKPLACE BENEFITS: PROTECTION 4 ONLINE BASED EAP BENEFITS LIFE ASSURANCE DEPENDANTS PENSION CRITICAL ILLNESS COVER INCOME PROTECTION Online support Health risk assessment tool Access to fact sheets, legal guides, manager guides, links and podcasts on how to cope with life events such as buying a house, giving up smoking or coping with stress. Access code: worklife Password: worklife A tool that enables employees to set and track goals to improve their health. Employer code: worklife Online Cognitive Behavioural Therapy (CBT) CBT is a treatment recommended by the National Institute for Health and Care Excellence (NICE). It focuses on patterns of thinking which can result in anxiety or low mood. This self-help online tool is delivered subject to clinical approval, typically with four telephone support calls. ALSO AVAILABLE BENEFITS LIFE ASSURANCE DEPENDANTS AND ORPHANS PENSION CRITICAL ILLNESS COVER INCOME PROTECTION Stress toolkit Healthtalk.org Created for line managers to help them identify stress in the workplace one of the biggest causes of long-term absence. Healthtalk.org is a charity that provides information and support for a range of health issues, to help people understand what it s really like to have a health condition. Yes Available to all line managers of our policyholders Critical incident support Management information This facility gives support if major incidents happen within the workplace, for example, a fire at work. Debriefing services for affected employees can be arranged on a group or one-to-one basis. Employers covering more than 500 employees through our group protection policy, have the option of management information for their EAP service. Optional 550 plus VAT for a half-day session Yes Support for employers Account management Employers covering more than 1,000 employees through our group protection policy, have access to a dedicated account manager to help promote EAP. Yes Support for employers EAP is supplied by Health Assured. Please visit our website for a copy of our technical guides that provides details of our products, what they cover and how a claim is paid.

5 WORKPLACE BENEFITS: PROTECTION 5 EMPLOYEE ASSISTANCE PROGRAMME (EAP). HOW CAN EAP HELP? Our EAP is available for all employees either through an employer sponsored scheme or a voluntary policy. EAP is a positive, preventative programme of information, advice, training and services that help employees deal with events and issues in their everyday work and personal life. Key benefits include: An additional and valuable part of the employee benefit package at no extra cost. Designed to help towards reducing the number of absences, as employees have access to support and tools whilst they re at work. Supports the psychological and emotional health and wellbeing of your employees. Management reporting can help identify trends and provide objective, independent information.

6 WORKPLACE BENEFITS: PROTECTION 6 STRUCTURED COUNSELLING. WITH GROUP INCOME PROTECTION In some circumstances structured counselling, either faceto-face or by telephone, could offer a more effective way to support an employee. Where appropriate, Health Assured will provide up to five free structured counselling sessions to employees. KEY AREAS OF ASSISTANCE INCLUDE: Relationship issues Substance-related disorder Academic worries Occupational issues Religious or spiritual anxieties BEREAVEMENT COUNSELLING WITH GROUP LIFE ASSURANCE AND DEPENDANTS PENSIONS Health Assured can provide emotional support to deal with the grief and feelings of loss or anxiety that the immediate family members of the deceased employee that we re covering may be going through. It can also help by providing advice on any practical concerns. Examples where this service can provide help: LEGAL ISSUES Dealing with an estate, probate, wills and intestacy. FINANCIAL ISSUES Tracing a pension, tax, dealing with a deceased person s debts, funeral arrangements and bank accounts. PRACTICAL ISSUES Advice on social security benefits and caring for an elderly widowed relative. EMOTIONAL ISSUES Stress, coping with grief, returning to work after bereavement and planning for the future. This service is available to the immediate family members of the deceased employee, which can include up to five face-to-face counselling sessions. Immediate family members include spouse, partner, registered civil partner, parents, siblings, children and carers of the deceased employee. Phase-of-life events Anxiety or low mood Stress management Health Assured aim to provide appointments within 25 miles of your employee s home or place of work.

7 WORKPLACE BENEFITS: PROTECTION 7 ADDITIONAL SUPPORT. ACCOUNT MANAGEMENT FROM HEALTH ASSURED Health Assured can actively support employers by and telephone for the day-to-day running of the EAP service. Upon request: Employers covering more than 500 employees through our group protection policy have the option of management information for their EAP service. Employers covering 1,000 or more employees through our group protection policy have access to a dedicated account manager to help promote EAP. PROUD TO PROMOTE HEALTHTALK.ORG We ve partnered with healthtalk.org, a charity that provides information and support for a range of health issues by sharing real life experiences, to help people understand what it s really like to have a health condition. We believe this facility could provide invaluable support for your employees as well as their family and colleagues, when faced with a potentially life- changing condition. STRESS TOOLKIT Our stress toolkit has been created to help reduce levels of stress in the workplace one of the biggest causes of long-term absence. This easy to use tool has been developed in association with Rethink Mental Illness. It provides line managers with training, advice and information to allow them to understand the signs of stress and mental health issues. PLEASE VISIT for the stress toolkit. Username: stress Password: toolkit

8 Legal & General Assurance Society Limited. Registered in England and Wales No Registered office: One Coleman Street, London EC2R 5AA Q /14 S indd 1 05/11/ :09 WORKPLACE BENEFITS: PROTECTION 8 HOW CAN I PROMOTE THIS TO MY EMPLOYEES? We can provide the following to help you promote this service: Worklife Solutions poster. Worklife Solutions leaflet. Microsite. Workplace Benefits: protection Worklife solutions extra staff Benefits. Check out the FREE benefits to help you deal with events and issues in your everyday life, including our Employee Assistance Programme, which includes telephone counselling, specialist advice and online support. Freephone (Calls may be recorded and monitored. Call charges will vary.) For more information please visit: or scan the QR code. CONTACT US Monday to Friday 9am to 5pm. We may record and monitor calls. Call charges will vary. Legal & General Assurance Society Limited Registered in England and Wales No Registered office: One Coleman Street, London EC2R 5AA Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Q /16 worklifesolutions@landg.com