NFON Cloud Telephone System GENERAL TERMS & CONDITIONS

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1 The next-generation telephone system. NFON Cloud Telephone System GENERAL TERMS & CONDITIONS NFON UK Ltd 140 Wales Farm Road London W3 6UG United Kingdom Registered address: Ground Floor, Belmont Place, Belmont Road, Maidenhead, SL6 6TB, United Kingdom Tel.: Fax: Company Reg. No.: VAT No v2.0

2 GENERAL TERMS AND CONDITIONS 1 Contracting Parties 1.1 Contracting parties are NFON UK LTD. (hereafter referred to as NFON ) with registered office at Belmont Place, Belmont Road, Maidenhead, SL6 6TB, United Kingdom and the respective business client (hereafter referred to as Customer or Client ). NFON offers its range of Services (hereafter referred to as Service(s) ) exclusively to business Clients, not to consumers. If upon conclusion of the contract NFON becomes aware of evidence that a Client is a consumer, NFON has the right to declare extraordinary termination of this contract according to clause 3.6 of the present contract. If NFON do not make use of their right to terminate the contract, clause 3.8 of cancellation instructions for consumers shall apply. 1.2 The Customer may from time to time submit Order Forms to NFON. Order Forms will be in such form as is notified to the Customer by NFON from time to time. NFON may in its sole discretion accept or decline any order placed by the Customer. 1.3 Each Order Form will be binding on NFON only if and only if and when a duly authorised signatory on behalf of NFON signs a copy of the Order Form or on the date that NFON commences provision of the Services requested in the Order Form, whichever is earlier. Prior to acceptance the Customer agrees that NFON may carry out such credit checks, as it deems necessary 1.4 Each Order Form shall be deemed to incorporate these Terms and Conditions, which shall prevail over any other terms submitted, proposed or stipulated whether in writing or orally by the Customer. No addition, alteration or substitution of these Terms and Conditions will bind NFON unless expressly accepted in writing by a duly authorised signatory on behalf of NFON. 1.5 Each party warrants to the other that it has the necessary rights, licenses and permissions to enter into and perform its obligations. 1.6 Once the Order Form has been duly signed by both parties, it is deemed to represent the Contract governing the commercial relationship between NFON and the Customer and of which these General Terms and Conditions are an integral part. 2 Service Conditions by NFON at the Subject of This Contract/Dependence of Service Conditions on External and Technical Factors The present General Terms and Conditions together with the list of prices contain all provisions between the parties regarding the subject of the contract as a result of signing the Order Form. NFON offers its Services as set out below and the restrictions stated hereinafter refer to possible external and technical conditions: 2.1 NFON Virtual Telephone Service and Access to Emergency Services As no telephone line is needed for the use of an NFON telephone Service and all calls are made via VoIP over Internet connection, NFON provides the entirety of their Clients telephone connections. Charges for different countries can be referred to in the current price list. Transmitting emergency calls via 999/112 is NOT possible during power cuts. A configuration change of the voice and data components prefigured by NFON can adversely affect emergency calls. An emergency call made via SIP terminal in a different location from the one that is named in the NFON package is transmitted to the control centre of the latter. Damages and claims arising from emergency call abuse are entirely the Customer s responsibility, NFON accept no liability. Calling destination numbers is not admissible if the Client does not wish the connection to be made or it is known that the holder of the Called Party Number or an authorized third party are taking steps in particular when using technical devices to prevent this connection. NFON reserves the right to block certain target numbers, target number groups or national dialling codes in order to protect their Clients interests. An updated list of blocked numbers can be seen by the Client on request. Geographic in-dialling number connections for internet access are not part of the deal. The choice of carrier network operators is not admissible. 2.2 Broadband In order to user the NFON Service, it is the Customer s responsibility to procure at its cost a Broadband connection either through NFON (if applicable) or through a supplier approved by NFON. Where Broadband is supplied by a third party, then NFON does not assume any liability or responsibility for the third party Broadband Service. The Customer acknowledges that call quality depends on both the specification and availability of the Broadband Service to which the Customer is connected and also on the IP or telecommunications network to which the person being called is connected. 2.3 NFON Hardware The order by the Client represents an application to NFON for a sales contract. The sales contract becomes active when NFON sends an to the Client to confirm the order or notify the Client that the order has been dispatched. The contractual partner is NFON. It is NFON s policy not to sell any products to minors. Should the article purchased have a defect the purchaser has the right to rectification or withdrawal. In this case priority is given to rectification. The right to reduce the price is not provided for. The deficiency relates exclusively to the purchased goods and does not reflect NFON s performance in other areas. An assignment of the Client s claims is excluded. If the rectification has been made as a substitute delivery the Client has the duty to send the original purchase back within a month at the expense of NFON. The return of defective goods has to follow the regulations by law. NFON reserves the right to claim compensation in accordance with the statutory guidelines. 3 Conclusion of Contract, Contract Duration and Contract Termination 3.1 NFON has the right to accept the Client s application for the conclusion of a contract 3.2 The contract becomes active with the signature of the Customer s Order Form by NFON or at the latest with the first fulfilment of Service. 3.3 Unless otherwise agreed, the duration of the contract is indefinite. Alternative arrangements with minimum contractual periods are specified in the individual product descriptions as advertised in NFON literature or online. 3.4 If the contractual period has been specified or a minimum contractual period has been agreed with the Customer, the contract is extended in each case by the same agreed period of time or by the minimum contractual period unless it is cancelled within four weeks of expiry of the specified time or expiry of the minimum contractual period. 3.5 A contract entered into for an indefinite period of time can be terminated by either party with a thirty days notice to the end of the month without stating reasons. 3.6 This does not affect the right of either party to instant termination of the contract for an important reason. An important reason shall particularly exist for NFON if the Customer is at default with the payment for more than twenty calendar days, or NFON becomes aware that a Customer registered as a business Client is in fact a private consumer or if the Client makes use of his right to objection in accordance with clause 4.3 of this contract. 3.7 Any notice of cancellation has to be in writing in order to be valid. and telefax are acceptable means of communications. 3.8 Cancellation Policy for Customers Right to Objection: You can withdraw your contract declaration in writing within fourteen days (contact UK-SUPPORT@NFON.COM by letter, fax or ) or by sending the item back if you received it within the time limit. The withdrawal period starts when this information is received in writing but not before conclusion of the contract nor before we have fulfilled our obligation to provide information. To observe the revocation period it is sufficient to send off the revocation in time. Send your withdrawal to: NFON UK LTD. 140 Wales Farm Road London, W3 6UG Phone Fax uk-support@nfon.com Consequences of Withdrawal from Contract: In the event of a valid cancellation the payments or goods received by both parties are to be restored and if necessary any profit drawn (e.g. interest) surrendered. If you can restore the received item complete or incomplete or only in damaged condition you may have to pay compensation. This may signify that you have to fulfil your contractual payment duty for the time prior to the cancellation. This does not apply if the depreciation of goods is attributed to its inspection as could have happened in a shop. Incidentally the obligation to pay compensation for items that have deteriorated in spite of correct handling can be avoided if you stop using them and refrain from treating them as your own property and refrain from doing anything which will retract from their value. You must bear the costs of return shipping if the goods supplied correspond to the ones ordered and if the price of the items to be returned does not exceed 40 or if in case of a more expensive item you have not made the full payment or a contractually agreed part payment at the time of cancellation. Otherwise the return is free for the Customer. Duties for the compensation of payments must be fulfilled within thirty days. Your time limit begins with the sending of the cancellation, ours begins with its receipt Special Information: 2

3 You lose your right to cancellation if the contract has been completed by mutual agreement of both parties before you have exercised your right to cancellation. If you are a businessperson and exercise your commercial or independent professional activity upon conclusion of the contract the right to withdrawal does not apply. 4 Changes to the Contract and General Terms and Conditions 4.1 Any deviating terms and conditions by the Customer shall not be recognized. They shall also not apply if NFON does not specifically approve them. These terms and conditions also apply exclusively if NFON unconditionally supply Services whilst being aware of the Customer s deviating terms and conditions. These terms and conditions also apply to future transactions between the parties. 4.2 Individual agreements between NFON and the Customer always take priority. 4.3 NFON has the right to modify or supplement terms and conditions, specifications and price lists within a reasonable period of notice provided that the changes are acceptable to the Customer taking into account the interests of NFON. The Customer shall receive notification of each change in writing one month in advance. The Customer has the right to object to the change. In this case the objection by the Client has to be made in writing within one month of receipt of the notification. The relevant date for this is the date when NFON receive the Customer s objection. If the Customer does not object within the appropriate period of time the changes or modifications shall be deemed to be approved. In the amendment notification NFON will inform the Customer about the consequences of a failure to object. In the case of an objection NFON has the right to terminate the contract by extraordinary notice. 5 Third party Involvement, Assignment and Contract Transfer, Takeover of Payment Transactions 5.1 NFON is entitled to provide the Services by subcontracting to third parties (agents). This does not constitute a contractual relationship between the Customer and the third party. Clause 5.3 is not affected by this. 5.2 NFON can transfer their rights and duties within the contract to one or several third parties. In this case the Customer has no right to cancel. The Customer is not entitled to transfer respectively yield his rights and duties as specified in the contract to a third party without prior written consent by NFON. 5.3 NFON is entitled to commission a third party with payment control and billing (billing relationship) both in the name of NFON and their own company name following authorisation. 6 NFON s Contractual Obligations and Duties 6.1 NFON guarantees the accessibility of its Services and systems according to the specifications. This does not apply to a situation where the systems are not available due to technical or other problems beyond the control of NFON (Act of God, Force Majeure, Failure of key suppliers of NFON). NFON can restrict access to Services if this is required for the safety of the network, to maintain network integrity, in particular to prevent serious malfunctions of network, software or stored data. 6.2 The Customer selects a specified tariff in his order. A combination of different promotional offers is not possible. 6.3 In order to use the software supplied free of charge by NFON the Customer has to activate the licence key issued by NFON. 6.4 If NFON defaults on performance obligations the Customer shall only be entitled to withdraw from the contract if NFON fails to comply within a reasonable extension as set by the Customer. 6.5 If the Services are to be used to carry alarm signals, then NFON will not accept responsibility for lack of Service or failure to deliver an alarm signal due to a) network going down; b) suspension of the Customer s account or c) reasons outside NFON s reasonable control including but not limited to any technical failure of the network; because the network is being tested, modified or maintained or access to the network is denied. 7 Licence Agreements and Copyright 7.1 For the duration of this contract the NFON Customer receives the nonexclusive and non-transferable right for using the programs (license). If NFON grants the Customer multiple license of the program the following terms and conditions apply to each individual licence. The term program includes the original program, all copies of it and parts of the program even in conjunction with other programs. A program consists of machine readable instructions, audiovisual contents and the associated license materials. Otherwise license provisions of the individual software producer apply. 7.2 The Customer commits himself to make sure that other users of the program adhere to the license contract. The Customer may use this program concurrently only on one computer. Usage of the program is defined as it being installed on non-removable disk or electronic storage devices. A program that is only installed for the purpose of program distribution on a network server shall be deemed as not used. 7.3 The Customer is entitled to make data backups according to the rules of the technology trade and for that purpose make necessary program backup copies. If the manual is on a data carrier it may be printed out in paper. The Customer may not modify or remove copyright notices by NFON. The Customer is not entitled to use the program in any manner other than described here, to copy, edit or transfer the software into any other form of expression (Reverse-Assemble- Reverse-compile) or to translate it in other ways if such conversion is not stipulated by express legal provisions. He is not entitled to rent or lease the program or grant sub-licences. 7.4 If the Customer s right of use period for programs and advertising materials is limited or the right of use agreement has been terminated the Customer has to return all data media with programs, any copies that might exist as well as all documentation in writing and advertising materials to NFON. 7.5 For each violation of the statutory obligations as set out in clauses 7.1 to 7.4 the NFON Customer pledges to pay a penalty of NFON is entitled to claim this contractual penalty in addition to compliance. Any further legal claims or rights of the Customer remain unaffected. 7.6 The Customer shall not sub-license, resell or offer in any manner, to a third party, the Service or use of or access to the Service, whether for commercial gain or otherwise. 8 Reservation of Property Rights 8.1 All hardware provided remains property of NFON until NFON has received payment of the full purchase price. If NFON has offered the hardware at no cost to the Customer (i.e. zero prices in the Quotation and Contract), NFON still retains full title to the provided hardware until NFON has received payment at the published pricing in the NFON Price List. Should the Customer decide to cease their Services before the minimum agreed term, the Customer is under obligation to pay NFON the full list price of the provided hardware. The Customer has the alternative option to lease the hardware. For this purpose NFON arranges a contract between the Customer and the lease holder. According to Customer s wish NFON has the right to collect leasing instalments from the Customer. Should the Customer decide to cease the Service before the minimum agreed term, the Customer is under obligation to pay NFON early cancelation charges amounting to the full purchase price of the hardware including interest. 8.2 All intellectual property rights in the programs (license) and the Services and any associated documentation made available to the Customer shall remain the property of NFON or its licensors. 9 Prices and Payment 9.1 All prices are fixed prices according to the price list of NFON. 9.2 As long as the principal contractual obligation is not affected, e.g. the duty to pay usage-independent fees, NFON will determine the charges from a respective current price list at their reasonable discretion. 9.3 NFON has the right to make changes regarding prices or Services as defined in clause Price adjustments in the area of regulated fees (e.g. interconnect prices, TAL charges) that are by more than 5% to the disadvantage of NFON respectively fundamental changes of regulated charges due to court or regulatory decisions (i.e. elimination of charge approval duty, introduction of additional charges) and this causes NFON s purchase prices to change by more than 5% at NFON s disadvantage NFON has the right to adjust charges of monthly and usage independent fees as well as single charges subject to a month s notice until the regulatory change becomes active. The Customer has no right to terminate the contract in this case. 9.5 The Customer has no right to terminate the contract if by regulatory decision the charges agreed upon by NFON and the Customer are redefined by law (e.g. fixed charges by the Federal Electricity Board, gas, supplies, telecommunication, postal Services and the rail network in the area of premium Services, public transport Services etc). In this case the fixed charges are valid immediately. NFON shall inform the Customer immediately about these changes. 9.6 Bills are due for payment immediately upon receipt (usually by ) and are settled by direct debit or bank collection. The Customer also authorises NFON 3

4 to collect incurred charges from his bank account indicated for payment purposes. If the bank rejects the payment the buyer will be in default forthwith. The Customer falls into statutory default automatically if the payment has not been made to NFON within five working days. The legal default rate is at a minimal interest rate in any case. NFON reserves the right to asserting further claims due to late payment. 9.7 Any objections to the bill must be lodged in writing within eight weeks following receipt of the bill. Any failure to contact NFON within the specified time shall be deemed as approval of the invoice. 9.8 In the case of a VAT increase NFON has the right to adapt prices for products and Services that are part of a continuous obligation at the time when this authorization takes effect. 9.9 If charges or their constituents change at a time within the billing period (e.g. VAT increase) a separate invoice is made for the Service period from the beginning of the billing period to the point in time of change and for the Service period from the point in time of change to the end of the billing period If bank transfer or direct debit payments have not been authorized by the Customer s bank NFON is entitled to claim a standard compensation fine of 20 per failed transaction fee from the Customer. The Customer reserves the right to demonstrate that NFON suffered no loss or significantly less damage has ensued as a result of the delay than indicated by the regulation or that the Customer is not at fault at all NFON reserves the right to activate Services only after receipt of the mutually agreed payment for the connection If the Customer wishes to receive his bill by letter NFON will charge 1.50 for the Service. 10 Disconnections If the Customer is two weeks in arrears with unsettled payment obligations amounting to more than 75, NFON has the right to disconnect the telephone system at the Customer s expense. As a consequence the Customer is unable to make phone calls using NFON. The disconnection charge that is raised by NFON amounts to 20. For the duration of the disconnection period, the Customer has the obligation to pay the monthly Service charges. This applies with the reservation of the right of NFON to further claims because of delayed payment. 11 Exclusion and Limitation of Liability on the Part of NFON 11.1 NFON s liability for damages caused to the Customer through intentional or grossly negligent acts of NFON employees or agent causing personal injury or damage to goods is unlimited within the legal limits of English law NFON is only liable for damage caused by slight negligence if such damage is caused by breach of contractual duties whose fulfilment is a prerequisite for enabling the proper fulfilment of the contract in the first place and on which the contractual partner may rely NFON s liability for damage caused by slight negligence is limited to typical contractual and foreseeable damage but as a maximum up to the amount of Customer purchases from the last month of this contract. Such liability will be paid as a credit against the next invoice NFON will not be liable for any consequential loss or damage to the Customer which may result from any interruptions, delays, faults or errors in the supply of the Services. NFON will not, under any circumstances whatsoever, be liable for loss of profits; loss of business; depletion of goodwill and/or similar losses; loss of anticipated savings; loss of contract; loss or corruption of data or information; or any special indirect, consequential or pure economic loss, costs, damages, charges or expenses. NFON is in no case liable for cases of force majeure, not even for impairment or exclusion of obligations according to clause Even in a case of slight negligence NFON is liable for damage caused by data loss provided that the Customer has fulfilled his obligation according to clause Exclusions and restrictions of liability according to Clause 11 also apply to claims by Customers against legal representatives, employees and agents by NFON NFON s aggregate liability to the Customer under or in connection with these Terms and Conditions (whether in contract, tort, or otherwise including any liability in negligence) in respect of all causes of action arising in a calendar year will not exceed the total charges paid or payable by the Customer for the Service in such calendar year In the event of any failure in the Service, NFON will not be liable to the Customer for any charges incurred by the Customer should the Customer divert traffic to another Service provider NFONs obligations and responsibilities under or in connection with these Terms and Conditions are solely to the Customer and not to any third party and the Customer will keep harmless and will indemnify NFON, its officers, employees and agents against any liabilities or costs arising from any and all claims by any third party in connection with the use of the Service or any defect in or failure of the Service. 12 Guarantee Any guarantee given by NFON includes strict liability. The scope of liability regarding material and financial damage however is limited to contractual or foreseeable damage but as a maximum up to the amount of Customer NFON invoice from the last month of this contract. 13 Rights of Offsetting and Retention 13.1 The Customer can only claim against claims made by NFON if his claims are undisputed or legally confirmed Equally the Customer s right to retention only applies if his claim is undisputed or legally confirmed within the same contractual relationship. 14 Duties and Obligations of the Customer 14.1 The Customer assures that telephone numbers to be taken over by NFON are free from rights of third parties The Customer assures that the data he has given to NFON are correct and complete. The Customer commits himself to instantly notify NFON of any changes regarding the data and to confirm the information to be correct upon respective enquiry by NFON within 14 days of the request. This applies in particular to the Customer s name and address as well as name, address, , telephone and fax numbers of the Customer Service contact The Customer promises not to misuse the Services provided or allow a third party to do so. He will try to make sure that no illegal contents are sent while he is using the Services provided by NFON. This prohibition applies for example to the sending of unwanted advertisements as well as illegal or immoral contents. If there is any justified suspicion of a violation of the present regulations NFON is entitled to instantly stop the contractual Service In order to continuously improve voice quality NFON is entitled to select or change the network provider at its own discretion. If regulated processes make this necessary the Customer authorizes NFON to make this known on his behalf in order to make the change. The Customer has the duty to confirm this decision by signature if any queries are made by any party involved The Customer has to check his voice mail messages at regular intervals, at least every four weeks. NFON reserves the right to delete personal messages for the Customer if the capacity limits within the relevant tariff have been exceeded The Customer assures that he will keep the password provided by NFON to access their Services strictly confidential and to inform the provider immediately if he gains knowledge that an unauthorized third party has found out about the access data and/or the password. If through fault of the Customer a third party gains access to NFON Services by misuse of access data and/or password the Customer shall be liable to NFON for user charge and compensation The Customer has to point out to his employees/colleagues that he is able to view conversation protocols and that they may include social advice centre interview calls The Customer accepts responsibility to inform employees and colleagues about the fact that emergency calls are only be transmitted to the emergency call centre responsible for the number in use The Customer promises to make copies of important files in regular short intervals to make sure that they can be restored with minimum effort should they get lost In the case of a serious breach of obligations by the Customer or if he fails to prevent such a breach by a third party in spite of being warned by NFON within a specified period of time although it would be within his power NFON is entitled to withdraw their contractual Service The Customer will ensure that the Services are not used either by the Customer or any third party for any fraudulent, criminal, defamatory, offensive, obscene or abusive purpose or so as to constitute a violation or infringement of the rights of NFON or any third party. The Customer undertakes to comply with all applicable laws and regulations and all reasonable instructions of NFON in relation to its use of the Services. 4

5 15 Data Protection 15.1 Personal data such as name, company, address etc. are only stored as far as it is necessary for establishing, changing or managing a contractual relationship. Passing data on to third parties is impossible unless the Customer has explicitly given permission to do so for the sake of contractual relationships with suppliers. Upon termination of the contractual relationship these data are deleted by the end of the calendar year following the termination Collection, processing and use of traffic data only happen for the purposes specified in the telecommunication law and to the extent stipulated there. All traffic data are deleted after six months unless a pending objection makes a longer storage period of the Customer s data necessary Storing of billing data in separate secured systems is limited to 10 years. Access to billing data after expiry of the relevant calendar year is only possible in special cases and at the request of the authorities Any other Customer-related data (e.g. correspondence by letter or , trouble tickets) are deleted respectively anonymised at the end of the calendar year following the termination of the contract NFON is entitled to name the Customer for reference purposes and use their company logo as well. The Customer can object to his name and logo being used at any time NFON explicitly points out to the Customer that data protection for data transmission in open nets such as the internet cannot be completely guaranteed according to the current state of technology. The Customer is aware that other users of the internet have the technical knowledge to enable them to breach net security and listen to or control communication NFON employs technological, procedural and operational safety precautions to guarantee at all times security of personal and traffic data and protect them from accidental or intentional manipulation, loss or damage through third parties. The security measures employed are constantly improved and updated to the latest technology standard. Despite all efforts to provide maximum data security NFON cannot accept liability for unlawful interference by third parties For the recycling of paper-based documents and of electronic data storage devices NFON uses Service providers offering certified recycling in accordance with safety standards set by the Data Protection Law. receive advance notification of the change of Service from the current supplier to NFON. NFON s ability to provide the Service is subject to the current supplier porting the numbers in question. 19 Force Majeure Notwithstanding anything in these Terms and Conditions, if total or partial performance of any of its obligations under these Terms and Conditions is delayed or rendered impossible for NFON by virtue of any reason whatsoever beyond its reasonable control (including but not limited to epidemic, act of terrorism, riot, explosions, strikes or other labour unrest, unavailability of equipment, power or other commodity, failure or non-availability of Internet or telecommunications facilities, or default of any third party) then such non-performance or delay will not be deemed to constitute a breach by NFON of any term of any contracts made on the basis of these General Terms and Condition and NFON shall not be liable for any loss or damage which the Customer may suffer as a result. 20 Disclaimers 20.1 Save for the warranties and conditions expressly set out in these Terms and Condition, NFON gives no warranty or condition regarding the Service and specifically NFON: expressly disclaims all conditions and warranties of any kind, whether express or implied, including but not limited to the implied conditions and warranties of satisfactory quality, fitness for a particular purpose, reasonable care and skill and non-infringement gives no condition or warranty that the Service will meet the Customer s requirements, will be uninterrupted or timely, will be secure or error free or that defects in the Service will be corrected. THE CUSTOMER AND NFON SHALL BE BOUND BY THESE TERMS AND CONDITIONS WHEN THE COMPANY S WRITTEN CONFIRMATION OF THE CUSTOMER S ORDER FORM. 16 Complaints If the Customer is not satisfied with the Service they may refer to NFON s Complaints Code of Practice found on the company s website and which details the correct procedure for lodging a complaint, or Ofcom the communications regulator at or call Ofcom on Requirement of Written Form, Applicable Law and Jurisdiction, Severability Clause 17.1 Any deviation from these terms and conditions has to be made in writing. The revocation of the written form has to be made in writing as well Place of performance and exclusive place of jurisdiction for all disputes arising from this contract shall be Reading. Furthermore NFON has the right to take unilateral action against a Customer under public law For all contracts made by NFON on the basis of these General Terms and Conditions and any kind of resulting claims arising from them, English law shall apply exclusively to the exclusion of laws concerning the international purchase of movable property (CISG). Both NFON and Customer agree to submit any disputes to the exclusive jurisdiction of the English courts Should individual clauses of this agreement be or become invalid this shall not affect the validity of the contract as a whole or the rest of the General Terms and Conditions as determined by the agreement of the parties. Through supplementary contract construction the invalid clauses shall be replaced by clauses that most closely approximate the commercial purpose of the original The parties do not intend that any term of any contracts made on the basis of these General Terms and Condition should be enforceable under the Contracts (Rights of Third Parties) Act 1999 by anyone else. 18 Number Porting Where access to the Services is facilitated through number porting from a current supplier (eg. BT), the Customer authorises NFON to have the numbers from the current supplier listed in the appendices of the Order Form routed by NFON instead of the current supplier and to forward appropriate details of the Customer s porting application for the Service to NFON. The Customer will 5

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