Mentor Expression of Interest. From 1 January

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1 Mentor Expression of Interest From 1 January

2 Overview of Travel Industry Mentor Experience TIME The purpose and vision of TIME is: "To provide knowledge, guidance and advice to aspiring individuals within the Travel and Tourism industry allowing them to advance and grow their career." The TIME initiative aim is to offer a range of business skills training and development sessions, within a Mentoring and peer collaboration environment, to aspiring individuals at the mid level management level of the travel and tourism industry. Experience and research tells us that the best employees are attracted to and stay within an industry, company or organisation that offers them career development. Other industries know how to win and keep new talent: they offer more money, better perks, and cool working environments. But they also offer something more to high potential employees: a career path. They invite the best and brightest to dream big and envision the work or job they would love to be doing. And then they provide guidance or better still either a coach or Mentor to help them achieve their goals. The six 2009 Australian Financial Review BOSS Young Executives of the Year all come from diverse sectors, but they all have two things in common: 1) Great communication skills and 2) Mentors. Aged from 31 to 35 the three women and three men featured in AFR BOSS July 2009 had from one to three Mentors each. And according to the article subsection What Sets the Winners Apart the top of the list, according to the three judges, is that a good young leader: has the audacity to seek out their own Mentors. The Travel Industry Mentor Experience will offer something more to high potential employees: a career advancement path. How? By inviting the best and brightest to envision the work or job they would love to be doing and providing guidance, knowledge and experience from an experienced industry Mentor to help them achieve that advancement. 2 P age

3 Mentors & the Program The Mentoring Program has a number of varied benefits, however the key purpose is to develop and retain leadership potential with a view to enhancing career development and satisfaction. A Mentor should offer a range of (non-conflicting) business-skills and experience that enables them to offer advice and perspective to the Mentee. Sharing their wisdom and support creates opportunities that may not otherwise be available to the Mentee. This includes increased visibility and possible access to networks (part of the essential communication skills) including networking with other Mentees. A Mentor will hold their Mentee accountable and will offer challenging ideas that will inspire the Mentee. Pointing out behaviours that will inhibit the progress of the Mentee is also part of the Mentor s role along with helping to build their self-confidence through praise, encouragement and constructive feedback. Prospective Mentors will complete an Expression of Interest form which will be submitted to the TIME Committee for appraisal and approval. The Program Mentoring is a relationship, which gives people the opportunity to share their professional and personal skills and experiences. Typically, it is a one-to-one relationship and is based on encouragement, openness, mutual trust, respect and a willingness to learn and share. Length: 6 months The Travel Industry Mentor Experience program will run over a 6 month period and will provide Mentoring in core business development skills coupled with leadership and communication/networking skills. 12 sessions/meetings of approximately 2 hours duration. Each Mentee would have different needs and would be at a different level of experience and knowledge in their chosen career field and what they were aiming at. 3 P age

4 Meetings between Mentor and Mentee Every two weeks: At the first meeting you will discuss the parameters and outcomes to be achieved over the next 6 months. A NICE Analysis, asking the Mentee to outline their strengths and weaknesses in various management skills, is given to the Mentee to complete prior to the first meeting at the Induction Workshop. This should be given to the Mentor and discussed at the first meeting. Selection and Matching of Mentor and Mentees Mentors and Mentees will be matched using the criteria contained in the Expression of Interest Form. The Program Coordinator will submit suggested matching to the Committee for approval. Whilst we will endeavour to match a Mentee with a Mentor in the same town or city it is not always possible due to requirements of Mentee and the expertise of the Mentor. Each participant will be contacted to ensure that they will be comfortable with their initial match. The Program Coordinator (Secretariat) will be available to assist both Mentors and Mentees. Mentoring is not intended to replace the role of the manager. Whilst a Mentee s manager is responsible for setting work goals and ensuring they are achieved, the Mentor focuses on overall career development support. The First Meeting Induction Workshop (2 hours) The first meeting is an important meeting where Mentors and Mentees get to know a bit about each other and negotiate the parameters for working together. It is vital at this stage to communicate to each other clearly and honestly. 1. Exchange information about background, careers, interests 2. Discuss each other's expectations about the Mentoring relationship. Be as clear and specific as possible. If expectations don't match, negotiate a mutually agreeable plan 3. Discuss and agree on the time length of the relationship and an end date, the frequency and length of meetings, and the location of meeting 4. Discuss the issue of confidentiality 5. Begin a plan of action by discussing the Mentee's goals. Very often, the initial needs expressed by Mentees are general. It is important to spend adequate time discussing the issues together to clarify the work situation and the real needs of the Mentee 4 P age

5 Subsequent Meetings Subsequent meetings should occur as agreed between the Mentee and Mentor in their first meeting. 1. At the second meeting, a more detailed plan of action can be developed, where goals for the Mentee can be broken down into specific tasks. Agree on the tasks for the Mentee to complete by the next meeting. 2. At the third and subsequent meetings, the Mentee should present the results of the set tasks. 3. Mentor and Mentee should then discuss the progress made by the Mentee (and include obstacles met in trying to achieve desired goals). 4. The Mentor can then provide feedback and analysis of issues, and offer advice and guidance for future actions 5. The Mentor and Mentee then negotiate the next tasks to be undertaken and decide on the next meeting date Upon Conclusion It is important to have a process in place for concluding the Mentoring relationship. Having worked together for 12 weeks, and with the end date approaching, a final meeting should be set. This meeting marks the formal ending of the relationship and can be used to review the process and outcomes. Mentor and Mentee should discuss: Were goals initially stated by the Mentee achieved? Were goals redefined during the Mentoring relationship and were these new goals met? What other outcomes were achieved during the relationship? Was organizational knowledge of business and companies increased? Were problem-solving skills enhanced? What professional gains were made by Mentee and Mentor What personal gains were made by Mentee and Mentor What aspects of the Mentoring relationship were appreciated? What aspects were challenging? 5 P age

6 Mentor Guidelines The Role of the Mentor: Provide advice and perspective to the Mentee Provide feedback on ideas and plans, often before they are considered for further development Share wisdom and advice from your experience, while allowing the Mentee to have their own experience Encourage and support Mentees to complete the program and its activities Hold the Mentee accountable for achieving the goals that they set for the program Create opportunities that may not otherwise be available to the Mentee e.g. increased visibility, access to networks Support the needs and aspirations of the Mentee Encourage collaboration between Mentees Attend required meetings and meet commitments made to Mentees Understand the skills that the Mentee is required to learn during the program and offer support in learning these skills Offer suggestions to improve Mentee s skills, talents, abilities, initiative, and commitment in preparation for future endeavours Offer challenging ideas that will inspire the Mentees Help build self-confidence through praise, encouragement, and constructive feedback Suggest an 'alternate' Mentor(s) for areas where the Mentor is unable to add value or expertise Do not be afraid to say I do not know Mentors are expected to have most of the following characteristic: Good record of developing others Genuine interest in seeing others advance Willing to spend time transferring skills and knowledge A good understanding of the travel and tourism industry and where it is heading Reflect the key values and behaviours of a business professional Strong interpersonal skills Have sufficient time to devote to the relationship Respect for confidentiality and professional integrity Availability, commitment and attendance at Mentoring meetings and workshops The Role of the Mentor does not include: Involvement in the running of the Mentee s business or job role Providing legal and tax advice (unless the Mentor is in that profession) Therapy or counselling on personal issues 6 P age

7 Are Mentors paid? The role of the Mentor is voluntary however by Mentors showcasing and sharing their entrepreneurial experience, Mentors will find this an invaluable experience - which will provide many unexpected gains personally and in business. Selection and Matching of Mentor and Mentees Mentors and Mentees will be matched using the criteria contained in the Expression of interest form. Each participant will be contacted to ensure that they will be comfortable with their initial match. The Program Coordinator will be available to assist Mentees to think through how they think a Mentor can help. Am I eligible to participate? The criteria set out for the TIME program is as follows: Mentors may be male or female business owners or Travel Industry Executives with a minimum of five years experience as an owner/operator or time in the Travel Industry in a senior role. Allow a time commitment of minimum of hours for the six month period Be willing to give of yourself, your knowledge and experience supporting your Mentees to grow their business and achieve their goals 7 P age

8 TIME Conditions and Requirements Networking Evenings TIME invites all Mentors to attend Networking evenings however it is not a requirement. - except for the Graduation Evening Induction Workshop and Graduation Evening It is a requirement that all Mentors and Mentees must attend the Induction Workshop and the Graduation Evening Networking Evenings Except in the case of mitigating circumstances, that is, genuine circumstances identified as severe and/or unavoidable, Mentees must attend all Networking evenings (which includes a Airfares & Accommodation for Interstate Mentors The cost of Airfares and accommodation for interstate Mentors will be borne by the Mentor Expenses Some out of pocket expenses will be incurred during the length of the program and these are to be borne by the Mentor. 8 P age

9 Graduation Ceremonies and Networking Evenings New Mentees will be inducted into the program during the year but will graduate at one of the four Graduation Ceremonies held during the year. The Number of Intakes held during the year will not be less than four; however will be determined by the demand of Mentees e.g. 2016/2017 Intakes: Graduation dates: Program February September 2016 Program April October 2016 Program June February 2017 Program September April 2017 Program February September 2017 Program April October 2017 Program June 2017 February 2018 Program September April 2018 Networking and Graduations 2016/ June September October February April June September October P age

10 Questions & Answers What happens after the Mentoring pairs are matched? It is expected that the Mentor and Mentee meet at least fortnightly for 2 hours to allow time to address issues in real depth. Mentors and Mentee s will also be required to attend an initial workshop. The formal conclusion of the relationship will be after 6 months. Informal extension of the relationship is up to the Mentee and Mentor. What about confidentiality? Confidentiality is essential to enable the Mentee to be open and ensure the kind of genuine relationship necessary for success. Confidentiality ground rules are that nothing can be discussed outside the relationship without the other parties agreement (aside from legal obligations). A code of practice for Mentoring will also be made available. What if a Mentoring relationship doesn t work out? Not all relationships will be successful. If a Mentor or Mentee wishes to end the relationship prior to the formal conclusion of the program, there will be no negative consequences. The program coordinator will seek feedback to assist in future program development and reassignment. What s the difference between Mentoring & Coaching? 10 P age

11 While coaching and mentoring share a range of techniques, mentoring provides career guidance and longer-term support, as opposed to the relatively short-term and performance-related purpose of coaching. They are synergistic and complementary. What s the role of a Mentor versus a Manager? Mentoring is not intended to replace the role of the manager. Whilst the manager is responsible for setting work goals and ensuring they are achieved, the Mentor focuses on overall career development support. 11 P age

12 Send this section pages 11 to 18 to TIME Secretariat: Expression of Interest Mentors Your Name Business Name: ABN: Category Of Business Business Address State: Phone (Mobile): Post Code: Phone (Business): Your Job Title: Home Address: Website URL: Your Age Group: P age

13 Formal Education Qualifications: Please detail here any degrees, diplomas, trade certificates that you may have. Business Qualifications: Please list any business training programs or courses that you have undertaken. Professional Organisations: Please list any professional organisations or committees of which you are a member. 13 P age

14 Business Awards - please list any awards that you or your business may have received (or been a finalist/nominated for) such as: Telstra Businesswomen s Award, Telstra Small Business Award, and Ernst & Young Entrepreneur of the Year Award etc. Business Experience: Please outline your current business/company experience. Please pay special attention to your Management experience within this organisation. Business Industry - Please nominate the industry that best matches your company / business. Own a Retail Travel Agency Consultant in Retail Consultant in Corporate Team Leader Manager Other Sales & Marketing Wholesale Hospitality Travel Group Executive Airline / Consolidator 14 P age

15 About your wholly owned business If you own a business, please nominate your business structure: Sole Trader: Partnership: Company: Number of Directors: Names of Directors: Years of Operation: Is Your Business Home Based? How many hours per week do you work in your business? Yes No Describe your business: 15 P age

16 Previous Company / Business Experience - other than the business you are working in right now, please list the last 3 Company / Businesses and your role - outlining your experience. Organisation Role Experience If you are not currently employed by a company or in business, what was the last year you were in business and please outline the reasons for change? 16 P age

17 Why be a Mentor? Everyone chooses to Mentor for a variety of reasons. Please give us an insight into why you would like to be considered a Mentor in this program? Do you have any previous Mentoring experience? Please detail. 17 P age

18 What Skills do you possess that you believe will add value to the Mentees? What would you like to achieve personally as a result of mentoring others? Please use this space to let us know about anything else you feel is relevant as we consider your application. 18 P age

19 How did you hear about the TIME Program? Travel Daily AFTA Travel Weekly Travel Bulletin Word of Mouth Other (detail below) Referred to the program by: I certify that the information provided in and supporting this application is true and correct. Signed: Dated: Please return this completed form from page 11 to 18 to: 19 P age

20 Project Manager, Time Program Privacy Statement Any personal information provided to TIME is protected by the Commonwealth Privacy Act The information is essential to determine your eligibility for the Time Program. TIME may disclose some of your personal information to a third party contractor who will monitor and deliver parts of the TIME program. The information may be used to send you communications about business-related activities such as newsletters, flyers and invitations P age

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