HAT SOFTWARE AUS DER SCHWEIZ NOCH EINE CHANCE? MIT ROUNDTABLE-DISKUSSION

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1 MO. 24. NOV. 2004, 17:00 UHR SOFTWARE DEVELOPMENT ON-SHORE & OFF-SHORE IT-PROJEKTE IM GLOBALISIERTEN MARKT: HAT SOFTWARE AUS DER SCHWEIZ NOCH EINE CHANCE? Copyright 2002, TKS, TKS, TKS-TEKNOSOFT are registered trademarks MIT ROUNDTABLE-DISKUSSION WIRD PRÄSENTIERT VON MEDIENPARTNER 1 22/07/03

2 Copyright 2002, TKS, TKS, TKS-TEKNOSOFT are registered trademarks IT-Projekte im globalisierten Markt: Hat Software aus der Schweiz noch eine Chance? Heinz Gehri Country Manager TKS IT Services Switzerland 2 22/07/03

3 TKS IT Services Switzerland - Highlights Company Founded in 1985 Offices in Zurich, Nyon Partnership with TATA Consultancy Services (TCS) of India the No. 1 offshore IT service provider in the world Contact: Services Application Development Application Maintenance Application Re-engineering & Migration Enterprise Application Integration Packaged Solutions Architecture & Technology Consulting Security & Quality Consulting SAP Services Figures Core team TKS IT Services: onsite and 120+ offshore TCS consultants working on our IT Services accounts No. of CH projects running: 12 Project scope per year: 200 PY References (extract) Philip Morris International Rentenanstalt / Swiss Life SBB AG SIS Swiss Financial Services Group Swisscom Telekurs Card Solutions AG UBS AG 3 22/07/03

4 TCS Highlights Company Pioneers, shapers and leaders of India s software revolution Established in 1968 Largest IT service company in India person years of outsourcing experience A division of Tata Sons Limited, India s largest conglomerate Service / Industry Practice Figures 2002/2003 revenue of US$ 1 Billion Over professionals 149 offices across 31 countries 26 offshore development centres in India, ISO 9001 and SEI-CMM level 5 certified 16 software development centres outside India References ebusiness Engineering Services esecurity Large Projects Infrastructure Quality consulting Application development/maintenance Architecture & technology consulting Banking Financial services Insurance Manufacturing Telecom Energy & utilities s-governance Transportation Retail & distribution Life science & healthcare 800+ clients (7 of the Fortune 10) 4 22/07/03

5 CIO-Herausforderung: Kostenreduzierung und Servicelevelerhöhung 5 22/07/03

6 unter Einhaltung der IT Mission Meta Group Credibility/Dependency Matrix Effizienz Effektivität High IT Mission: Alignment Business Focus: Outsource IT IT Mission: Information Leadership Business Focus: Innovative IT Investitionen Dependency ( of business from IT) IT Mission: Operations Quality Business Focus: Legacy Management IT Mission: Business Value Business Focus: Packaged Solutions Kosten Low Low High Credibility ( of IT as seen by the business) 6 22/07/03

7 7 22/07/03

8 8 22/07/03

9 Co-Management 3 verschiedene Beziehungstypen zwischen ESP s und Kunden für Outsourcing Aktivitäten: Utility relationship Fokus auf Kostenreduktion Enhancement relationship Fokus auf Produktivtatssteigerung Frontier relationship Fokus auf Innovationssteigerung 9 22/07/03

10 Added Value to the Client Client Relationship Evolution and Benefits Key enablers: Technology Proof of concept ONSITE Projects/Consulting Time & Materials Added Value: Domain expertise Technology experience Key enablers: Cost Process / Quality ONSITE & OFFSHORE Projects Time & Materials Added Value: Cost saving Access to expertise groups Ability to assemble large teams Quality assurance Key enablers: Cost Risk mitigation TURNKEY SOLUTIONS Solution at agreed cost & schedule Added Value: Cost management Risk reduction Productivity (usage of tools) State-of-the-art technology Key enablers: Responsibility Scalable delivery capability APPLICATION OUTSOURCING Offshore Service Centres Added Value: Retention of business knowledge Team synergy Ability to handle resource peaks/troughs Faster time to market Service Level Agreements Time / Scope of engagement 10 22/07/03

11 Project Lifecycle Consulting Change Management Data Migration Testdata/Testcases Preparation Prototyping, POC Feasibility Detailed User Requirements Study Analysis Process Definition, Data Definition, Technical Definitions Design Process, Data, Technical Construction Coding, Testing, Documentation, Pre-Acceptance Implementation Installation, Acceptance, Training Other Tasks Version Control, Maintenance, Further Developments At customer site At customer site and in India In India (co-ordination at customer site) 11 22/07/03

12 Onsite/Offshore Maintenance Service Set-up Service Trial Transition between 3 to 9 months Regular Service > 9 months Onsite customer Initial set-up Planning Knowledge acquisition Set-up On-Call Data fix, quick fix Implementation On-Call Data fix, quick fix Implementation Offshore Enhancements Enhancements 12 22/07/03

13 Onsite/Offshore Projektorganisation ONSITE OFFSHORE Customer IT Management Coordination Team TKS/TCS Project Management Delivery Manager TCS Offshore Service Centre Management Onsite Team Offshore Team Support Units 13 22/07/03

14 Warum off-shore? Kundensicht die 6 meistgenannten Gründe Kostenreduktion Flexibilität (ramp-up / ramp-down) Ressourcen/Skills Verfügbarkeit Fokussierung auf Kernaktivitäten Time-to-market Qualitätsverbesserung 14 22/07/03

15 Kritische Erfolgsfaktoren Kundensicht die 6 meistgenannten Faktoren Sicherstellung der Top-Management Unterstützung Investitionsbereitschaft in einen ersten Erfolg Frühzeitige Involvierung des Offshore-Partners in der Spezifikationsphase Klare Definition von Rollen und Verantwortlichkeiten Synchronisation / Kommunikation mit Offshore- Team Kulturmanagement 15 22/07/03

16 IT-Projekte im globalisierten Markt: Hat Software aus der Schweiz noch eine Chance? Key Roles of Retained Team 16 22/07/03

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