Information Systems Cisco 7905/7911/7912 IP Phone Quick Reference Guide
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1 Information Systems Cisco 7905/7911/7912 IP Phone Quick Reference Guide
2 Contents Page: Cisco 7905/7911/7912 IP Phone Quick Reference Guide Contents Page 2 Introduction 3 Overview of Phone 3 How Do I: 4 Place a Call? 4 Put a Call on Hold? 4 Adjust the Handset Volume? 4 Adjust the Ringer Volume? 4 Use the Monitor? 5 Operate the LCD Screen? 5 Adjust the LCD Contrast? 5 Use Voice Mail? 6 View my Missed Calls? 6 Set Up a Conference Call? 6 Transfer a Call? 7 Forward All Calls? 7-2 -
3 Introduction: This document has been written to help you get up and running with the new Cisco & 7912 IP Phones. This document will show you how to make and receive a call. Change any phone settings, forward or put a call on hold and log into your Unity Voic box. Overview of Phone: Date & Time Phone Extension LCD Screen Menu Button Volume Control Navigation Button Soft Keys Hold Button - 3 -
4 How Do I: How Do I? Solution Tip Place a Call? Lift the receiver and dial the number, Without lifting the receiver press the NewCall soft key and dial the number, lifting the receiver when the call is answered, Without lifting the receiver dial the number and press the Dial soft key or lift the receiver to continue the call, Press the Redial soft key. Put a Call on Hold? Adjust the Handset Volume? Adjust the Ringer Volume? Press the Hold button. The Hold button will light red. To return to the call, Press the lit Hold button. Press the up or down Volume button when the receiver is in use. Press the Save soft key to save your change. Press the up or down Volume button when the receiver is not in use (in the handset cradle). A call on hold remains active even though you and the other party cannot hear each other. You can answer or place another call while a call is on hold. Note: There is no hold music but the caller will hear a series of 3 beeps in a sequence
5 Use the Monitor? To activate the Monitor: During a call press the Monitor soft key and hang up the handset. (You will be able to hear the call, but you will not be able to talk on the call.) You can use the monitor to listen to a call. To talk on a call, you must pick up the handset. Operate the LCD Screen? Adjust the LCD Contrast? To switch from the Monitor to the handset: Pick up the handset To turn off the Monitor and hang up: Press the EndCall soft key. To adjust the Monitor volume: Press the up or down Volume button when the Monitor is in use. Press the Save soft key to save your change. To control the cursor: Press the >> soft key to re-position the cursor. Press the << soft key to delete a character or digit in an entry. To select a menu item: Press the Navigation button to select (highlight) a menu item. Then press the Select soft key. Press the number key on your phone s dial pad that corresponds to the item number in the menu. Press the Menu button. Select Settings from the menu. Select User Preferences (7911 only) Select Contrast from the menu. Press the Up or Down soft keys to set the desired contrast. Press the Ok soft key to accept your changes. Operating your phone s LCD screen is easy. Use the Navigation button, soft keys, and the keypad to make your selections. Tip: To exit out of a menu on your phone s LCD screen, press the Exit soft key
6 Use Voice Mail? View my Missed Calls? Set Up a Conference Call? Set up voice mail: Press the Message ( Msgs on the 7911) soft key on your Cisco IP Phone or dial and enter your PIN (12345) when prompted. Allows you to save a recorded name Set up a voice greeting Change your PIN or password. (Press 0 for help) Access voice mail: Press the Message ( Msgs on the 7911) soft key or dial and follow the instructions. To view your call records: Press the Menu button. Select Directories. Select a particular directory. Choose from: Missed Calls Received Calls Placed Calls To dial from a call record: Follow the steps above to open your Missed, Received, or Placed Calls directory. Use the Navigation button to select (highlight) a particular record. If necessary, use the EditDial soft key to add digits to the front of the number. Lift the handset or press the Dial soft key. To delete ALL your call records: Select an entire directory and press the Clear soft key. Select a call record and press the Delete soft key. (Please note this will delete all your call records not just one set.) To turn a two-party call into a conference call: Step 1 During a call, press the More softkey then press the Confrn softkey. Doing so automatically activates a new line and puts the first party on hold. Step 2 Place a call to another number or Your phone s LCD display will indicate if you have missed a call. Use the Directories menu to view (and dial from) call records in your Missed Calls, Received Calls, and Placed Calls directories. A call record contains the time and date of the call, and a phone number (if available). Note Once the conference call initiator disconnects, no additional parties can be added
7 Transfer a Call? Forward All Calls? extension. Step 3 When the call connects, press Confrn again to add the new party to the conference call. Repeat these steps to add parties to the conference call. During a call, press the Trnsfer soft key. Doing so automatically puts the call on hold. Dial the number or office extension to which you want to transfer the call. When the call rings on the other end, press Trnsfer again. Or, when the party answers, announce the call and then press Trnsfer. To forward all of your incoming calls to another number: Press the CFwdAll softkey. You will hear two beeps. Enter the number to which you want to forward all of your calls. Enter the number exactly as you would if you were placing a call to that number. After you enter the number, you will hear two beeps. The LCD screen displays a message confirming the number to which your calls are being forwarded. To turn Call Forward Off press CFwdAll again If necessary, press end call and then the Hold button to return to the original call. Note To cancel call forwarding, press the CfwdAll softkey. You can use call forwarding to send your incoming calls to another Cisco IP Phone or to a traditional analog phone. If call forwarding is active and there is no answer at the forwarded number (by a person, answering machine, or voice mail system), the call will be redirected to your voice mail system. You can set up call forwarding when you are not at your phone by accessing the Cisco Call Manager User Options website from your computer. To access this site, ask your system administrator for the URL and default password
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