DAFTAR PUSTAKA. Ahmed, P., Rafiq, M. (2003). Internal Marketing Issues and Challenges. European Journal of Marketing, 37(9),

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1 DAFTAR PUSTAKA Aburoub, A. S., Hersh, A. M., Aladwan, K. (2011). Relationship between Internal Marketing and Service Quality with Customers Satisfaction. International Journal of Marketing Studies, 3(2), doi: /ijms.v3n2pl07 Abzari, M., Ghujali, T. (2011). Examining the Impact of Internal Marketing on Organizational Citizenship Behavior. International Journal of Marketing Studies, 3(4), doi: /ijms.v3n4p95 Ahmed, P., Rafiq, M. (2003). Internal Marketing Issues and Challenges. European Journal of Marketing, 37(9), Ahmed, P., Rafiq, M., Saad, N. (2002). Internal Marketing and The Mediating Role of Organisational Competencies. European Journal of Marketing, 37(9), Arikunto, S. (2013). Manajemen Penelitian (13th ed). Jakarta: PT. Rineka Cipta. Aryee, S., Wyatt, T., Min, M. (1991). Antecendents of Organizational Commitment and Turnover Intentions among Professional Accountants in Different Employment Settings in Singapore. Journal of Social Psychology, 131(4), Ayodeji, O., Michael, O., Tunde, E. (2011). Enhancing Employees Commitment to Organisation through Training. International Journal of Business and Management, 6 (7), Badan Pusat Statistik Kota Metro. (2012). Metro dalam Angka Metro: Percetakan Pelangi. Bar-Hayim, A., Berman, G.S. (1992). The Dimension of Organizational Commitment. Journal of Organizational Behaviour, 13, Bashir, S., Ramay, M., Jinnah, M. (2008). Determinants of Organizational Commitment A Study of Information Technology Professionals in Pakistan Sajid Bashir and Mohammad Ismail Ramay Mohammad Ali Jinnah University, Islamabad, Pakistan. Institute of Behavioral and Applied Management, Bell, S., Menguc, B., Stefani, S. (2004). When Customers Disapoint: A Model of Relational Internal Marketing and Customer Complaint. Journal of The Acaddemy of Marketing Science, 32(2),

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3 Fakultas Ekonomi Universitas Kristen Petra. Retrieved from Foreman, S.K., Money, A.H. (1995). Internal Marketing: Concepts, Measurement, and Application. Journal of Marketing Management, 11, Gronroos, C. (1994). From Scientific Management to Service Management. International Journal of Service Industry Management, 5(25-20). Gilaninia, S., Taleghani, M., Babaei, M. (2013). Impact of Internal Marketing Components on Organizational Commitment of Banks Employees. Interdisciplinary Journal Of Contemporary Research In Business, 4(February), pp Gummeson, E. (2000). Internal Marketing in The Light of Relationship Marketing and Network Organizations,, in Varey, R.J. and Lewis, B.R. Internal Marketing: Directions for Management (pp ). New York: Routledge. Hay, M., Williamson, P. (1997). Good Strategy: The View from Below. Longe Range Planning, 30 (5), Iliopoulos, E., Priporas, C. (2011). The Effect of Internal Marketing on Job Satisfaction in Health Services: A Pilot Study in Public Hospitals in Northern Greece. BMC Health Services Research, 11, 261. Kotler, P. (2000). Marketing Management: Analysis, Planning, Implementation, and Control (10th ed.). New Jersey: Prentice-Hall, Englewood Cliffs. Kotler, P., Keller, K.L. (2006). Marketing Management. (12 ed). Upper Saddle River: Prentice Hall. Lawrence. (2001). Creating a New Sense of Purpose, Vision and Values. American Management Association International. Laschinger, H., Finnegan, J., Shamian, J. (2001). The Impact of Workplace Empowerment, Organizational Trust on Staff Nurses, Work Satisfaction, and Organizational Commitment. Health Care Management Review, 26, Lee, H., Kim, M., Yoon, J. (2011). Role of Internal Marketing, Organizational Commitment, and Job Stress in Discerning The Turnover Intention of Korean Nurses. Japan Journal of Nursing Science, 8, doi: /j x Li, C.C. Path Analysis- a Primer. Pacific Grove, CA: The Boxwod Press.

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6 Tsai, Y., Wu, S.W. (2011). Using Internal Marketing to Improve Organizational Commitment and Service Quality. Journal of Advanced Nursing, 67 (12)(5 March 2011), doi: /j x Tsai, Y., Wu, S.-W., Chung, H.-J. (2010). The Practice of Internal marketing is Influence The Market Orientation and Innovation. Northeast Decision Sciences Institute Proceedings (pp ). Usta, R. (2009). The Moderator Effect of Organizational Commitment and Satisfaction on Relation Between Internal Marketing and Service Quality. Erciyes University Journal of Economics and Administrative Science, 34(July-December), Wang, L., Bishop, J.W., Chen, X., Scott, K.D. (2002). Collectivist Orientation as a Predictor of Affective Organizational Commitment: A Study conducted in China. The International Journal of Organizational Analysis, 10 (3), Wasti, S.A. (2003). Organizational Commitment, Turnover Intentions, and The Influence of Cultural Values. Journal of Occupational and Organizational Psychology, 76, YAKKUM. (2008). Pedoman Pengembangan Manajemen Sumber Daya Manusia (2nd ed). Karanganyar: YAKKUM.

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