Integration of Active Directory in BMC Remedy ARS. Doc Title : Integration of Active Directory in BMC Remedy ARS

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1 Doc Title : Integration of Active Directory in BMC Remedy ARS Audience : BMC Remedy Consultants, Trainee Engineers. Author : Vaijanath Shintre Description : This document is created to explain how to integrate Active Directory with BMC Remedy ARS. Active Directory is very strong concept. It keeps all the record of the internal CIs. To create vendor form we need to integrate AD with ARS. For example users in the organizations are added via AD. This users will automatically added in to ARS via vendor form. This document gives the detail steps of integration. The trainee engineers are the main audience. Section A : Active Directory installation and its integration with server. Step 1: Install Active Directory in to your Windows Server. Type dcpromo in Windows-->run and do the needful configurations. Step 2: Add your server in to your Active Directory domain. Go to My Computer-->System Properties It will open the following screenshot. On this window select Change Settings option. AD Integration Page 1

2 Step 3 : On new window click on Change-->More--> and Type your domain name here. You can see in below screenshot. In my server I already configured Active Directory and integrated it with ARS. So configure AD name in win 3 to integrate AD. Step 4 : Your AD configuration is done. Now check your domain name. My Computer-->System Properties On this screen you can see domain name. Make sure that same domain name is there that you did configured. If not check the above procedure and configure it again. Now your AD configuration is done. Next section will explain how to check your LDAP connection? and further procedure. AD Integration Page 2

3 Section B : Testing LDAP connection for integration. Step 1 : Open BMC Atrium Integrator Spoon with administrative credentials. Go to Transformation-->Input-->LDAP Input. Drag and drop it in to transformation window. Following screenshot will explain in detail. Step 2 : Double click on that LDAP Input icon. And put the following details. Host : your server hostname Port : 389 Protocol : LDAP Use Authentication : Check mark in that box. User name : Type user name as "Domain name \ System user" Password : System user's password. And then click on Test Connection button. Following screenshot will explain in detail. AD Integration Page 3

4 With the valid credentials it will show that "Connected to LDAP server" as shown in following screenshot. It shows that it is connected to LDAP server. It means your all configurations are correct till now. Next section explains about ARS configuration for LDAP integration. AD Integration Page 4

5 Section C : ARS Configuration for AD integration. Step 1: We need to configure LDAP. For that follow the steps. Go to AR System Administration Console-->>System-->LDAP-->ARDBC Configuration. The following screenshots will explain in detail. AD Integration Page 5

6 Above screenshot shows the input required to submit LDAP form. Same details as filled in Spoon. Apart from that, Using Secure Socket Layer : No, LDAP Date-Time Format : Generalized Time, Failover Time : 5 and in ARDBC Plug in Cache Enable : No. Save the form. After ARDBC configuration restart the services. Next Section will explain the details about vendor form creation to integrate with AD. Section D : Vendor form creation along with AD. AD contains large amount of data. We can get huge information from AD in to vendor form such as computers, contact, group, printers, user etc. We will create vendor form that will give the details of users present in AD. After restarting of ARS services we can see ARSYS.ARDBC>LDAP option in available vendor names. Step 1: Open Developer Studio. Go to Server-->All Objects-->Forms-->New Vendor Form. Above screenshot shows the different vendor available to create vendor form. Among that select ARSYS.ARDBC.LDAP and click Next. Step 2 : Next you can see available different vendor tables. Select last one user table as " ldap://m0703/dc=vaijanath,dc=m0703,dc=com??sub?(objectclass=user)". There are different tables in AD. We can select any of the table to get data of that table. I selected user table for demonstration. The below screenshot explain in detail about vendor tables in AD. AD Integration Page 6

7 In above screenshot we can see different tables present in AD. We can select any of the table and create its vendor form to get data from that table. Step 3 : Click on Next button and select the fields that you want to see on vendor form and then click Finish. Now your vendor form is ready that will show the details of users in your organization. Testing : Create new user in AD-->Users and check its entry in your vendor form. Later delete users from AD and see the vendor form. In this way we can configure the Active directory with your BMC Remedy ARS. Thank you for reading this document. AD Integration Page 7